Swiggy Complaints & Reviews

I have not received my weekly payout. trying to call Swiggy HUB but nobody is responding. Submitted a report on swiggy app and the swiggy issues form. Not receiving any response. Please resolve this.

I placed an order on 30Sept 2020 using the Swiggy mobile app. The order amount total was Rs.954, (Order #[protected]) I provided the complete address for the delivery but my order was canceled by the back-end team of Swiggy stating that I didn't answer the calls made by the delivery executive. The entire order amount was charged as a cancellation fee and I was denied the refund entirely. The delivery executive never reached my place to deliver the order for which I was waiting for around half an hour. With the address details provided, it is imperative for the delivery person to reach the location and try to deliver the order but the Swiggy executive failed to deliver the order, and not just that, I was charged a cancellation fee above the inconvenience I had to face because of no food delivery.

I had to reorder the same food from another site (zomato) from the same restaurant. They were successfully able to deliver the food without having to get in touch with me over phone or chat. (pic attached)

The address provided is sufficient information to get the order delivered and if its not done properly by a company's executive and back-end team, it is for the company to pay the losses, not the customer.

I have attached the copy of the invoice for the cancellation amount sent by swiggy . I have also attached the order details of Swiggy order on which I was wrongly charged the cancellation fee and another order that I had to place due to swiggy's unprofessional take on my order cancellation.

Requesting you to kindly look into the matter and help me get my refund.
I have talked to multiple swiggy customer support executives but I have not received any help from the team

Sub: need complete refund for providing wrong items and compensation for making me starve at 4.30am morning.
Ref: order id [protected]

Pfa photo of what was delivered. I had ordered 1 gravy and 1 noodles but i got two gravy items. And the best part is that when i asked for refund, customer care refunded me only for the noodles as noodles was not delivered and charged me for gravy.

1. Now, how can anyone eat 2 gravy?? And why am i being charged for gravy when there is nothing to eat with gravy?? Repeated wrong delivery is coming from swiggy often.

2. I not only deserve a refund but i also need good compensation for making me sleep starving at 5am in the morning rather than eating food and sleeping.

Swiggy has forgot that we use the app to eat food. Me being a regular customer i. E. I have ordered more than 2000 times on the app easily.

I demand complete refund + compensation for this nonsense support.

I haven't got my refund, after contacting several times to the customer care, they said few sorry & fake assurances, then closed the chapter. Food quality was very bad, undercooked tasteless frozen. Swiggy looted my money.

Hi there!

I had order food from swiggy on 11/09/2020 for a price of rs. 195.
The order delivery was delayed & was 30 minutes late. I had requested swiggy to refund my money for a delayed delivery but they denied returning my money but instead promised to pay a compensation amount of rs. 75 for the delay but unfortunately the amount hasn't been shared with me yet.

Requesting you guys to take necessary action...

I have ordered gajar halawa & kiwi cooler from great indian khichadi from swiggy during the evening of 21-sep-2020, 6:39 pm, order number : [protected]

But,

They have cancelled the order without given any proper explanation and they have not yet returned the amount too...

It was because of them i have lost rs.123 from my card... I was realy upset by the answers they have given me...

This is a horrible and irresponsible service from them... Also till now i have not yet got my refund and they are just saying lame excuses for the same... I request you to take appropriate action on them...

Regards
Dhanlaxmi pednekar
[protected]

Hello,
My name is sahib singh, resident of new sunny enclave, sector 125, mohali.
I was trying to place an order on swiggy today from a restaurant called superdonuts in mohali (Airport road).
While placing the order for four donuts. The total amount for my order was ₹339.04 plus a delivery charge of ₹15-20 and a discount of ₹33.
After this they were charging me ₹152.58 as tax gst. I have attached images for the same. I received the same order from zomato at a very low amount. Just wanted to send my query as these guys are looting the money in name fo gst and discounts.

Refund of rs 339.0 has been initiated for your swiggy order [protected]. Updated balance should reflect in 4-7 days.
Ya massage muje 31 august ko aya tha magar muje aaj tak mera pyment refund nahi hoa

This is reg order issue - the swiggy delivery partner did not deliver the order. While handing it over to me it fell down on the ground and all the food and other boxes fell down in front of my house. He took the boxes and thrown away, please check with the delivery partner on his number: [protected].
Its happened because bad packing, everything was pouring raita and gravy was spill over and bottom of the paper brown cover was completely wet. I got shocked and unfortunately i did not take the pictures. Now the delivery partner marked the order as delivered and the swiggy team is denied for compensation. He was clever and took away all the boxes and overs.

Then we called the customer are but rude response. I waited some time then no response then i ordered other food (Attached proof)

I have attached proofs.
1- conversation with the delivery partner regarding the issue
2 - delivery partner raised ticket - that proof
3 - my other ordered bill
4. Swiggy invoice

Lots of time waste, money waste, patience wait, my kids were hungry and had to wait long time and no food delivered. Please do the needful.

I was ordered 2 chicken masala from hotel swagat, near rahul hotel main road chas bokaro jharkhand. But it was mixed eggs in place of chicken. So i am not satisfied from this service and this hotel should be cancel his registration from swiggy. Please take prompt action against the hotel. Thanking you.

I have ordered food from swiggy app, i didn't receive food. Money refund is not a problem but whole night i have sleep with empty stomach. If i suffer tomorrow then who will be liable for cause.

I attached one snapshots see where is restuarant me and delivery boy swiggy.
Can i file fir on this they are making fool till now see time and date on second snapshots
They make me fool
Really feeling to hungry.

I order from swiggy and my id was [protected]. I was waiting for my order. Then i rang to delivery executive as the location was showing near me. Delivery boy told me that my order was cancelled by restorant. Then i ask to cusotmer executive about my order and ask him how they cancel my order without informimg me. He told me that order was cancel by restorant and they can't help me and told me that my refund has been initiated. But after some when i not receive my refund i ask swiggy about my refund but now they r telling that they have charge cancelation fees as the delivery boy took my food at my location. I have send the chat details of previous executive who told me about my refund but they r not giving my refund back. What is my mistake i don't know. Pls help me i am in bad situation.

Registered number :[protected]
Registered email id :[protected]@gmail.com

Order id :#[protected]

I have ordered following items :
Cheese 4 packs, 200gm each
Paneer 2 pack 200gm each

I have received completely different items instead of the items ordered, i have received milk 1 litre and butter and a amul kool can... What is this ultimately irresponsible behavior of swiggy.

I want refund for my order, the complete amount that i have paid. 682 full amount, refund my money asap.

These wrong items received is not my mistake and i wont pay bare a loss of even a single penny for wrong items delivered by you.

even you have refunded 200 without my consent, i have asked for my full refund refund my full money 682 . refund my rest 482 asap .
even i have provided wrong product images in email . refund my money.

Refund my money asap.

Registered number :
Registered email id :

Order id :

I have ordered following items :
Cheese 4 packs, 200gm each
Paneer 2 pack 200gm each

I have received completely different items instead of the items ordered, i have received milk 1 litre and butter and a amul kool can... What is this ultimately irresponsible behavior of swiggy.

I want refund for my order, the complete amount that i have paid. 682 full amount, refund my money asap.

These wrong items received is not my mistake and i wont pay bare a loss of even a single penny for wrong items delivered by you.

Even you have refunded 200 without my consent, i have asked for my full refund refund my full money 682. Refund my rest 482 asap.
Even i have provided wrong product images in email. Refund my money.

Refund my money asap.

I have ordered pizza from dominos from swiggy during the night of 12-sep-2020, 10:45 pm, order number : [protected]

But, after the order was cancelled stating a technical reason...

I again ordered the same on swiggy with order number on f 12-sep-2020, 10:48 pm

Order number : [protected]

They have cancelled both the orders without given any proper explanation and they have not yet returned the amount too...

It was because of them i have lost rs.262 twice from my card... I was realy upset by the answers they have given me...

This is a horrible and irresponsible service from them... Also till now i have not yet got my refund and they are just saying lame excuses for the same... I request you to take appropriate action on them...

There was a bug in the app, and the coupon which was shown to be applied made the order total to be 156. I clearly saw it 3-4 times, and tried making payment too but when i tried to make payment it shooted up to 236, so i cancelled the payment and thought it is because of the payment method. So i came back and tried to make the payment again. Again the total was 156, this time i chose ' By Cash' method.
The order total was 156, but as soon as the order got placed it became 236. And i called to cancel within the minute thinking it was a bug in their app.
But they simply halted me, and charged me cancellation fee for order.

Dear team
We want to. Lodge a complaint for notswiggy not refunding the amount paid for a order delivered unpacked exposed food parcel after nearly 3 hours delay after placing the order [protected].
The swiggy delivery person said that he can't take it back and i need to inform the customer care which i have done immediately and now they are just delaying that we have escalated the matter and you will get a call and by talking to the customer care they don't want to refund, so since the issue is not solved am filing a online complaint on swiggy food delivery app.

Hi,
I ordered from KFC bel road on 4th of september but the restaurant cancelled my order and i had made my payment from googlepay .
I got a call and also a confirmation message stating that my refund has been initiated and my refund will be done within 7 days .Its a week from then and the issue is not resolved .Do look into the issue and revert back at the earliest else escalating on social media is the only option left from my end as im not able to contact any person from swiggy .

refund number: P2009041405341593387985
order number : [protected]

Hello,
I can't keep writing emails every time you keep repeating the mistakes.

I have not received the gulab jamun in the combo. I called your customer support to check if the delivery guy has forgot to give the sweet. Your support guy put me on hold and disconnected my call.

On 6th of september i got a stale chicken. That guy said he will escalate and given me a wrong email address to complain about this. I've resent this email. I have not got any response till now. They keep disconnecting calls. This has happened many times.

You can't keep giving old foods and not delivering items for the payed money and tell me you will take feedback.
I cannot waste my money to give feedback for your dirty food and service you keep repeating.

On 11 sept 2020,
I placed order for breakfast from sai brundavan restaurant by 8:47 am. By 9:13 am it shows that order has reached. I didn't receive my order n when I complained.
There was long chat but no resolution.
When I demand my refund they said that they cant reach their agent...to validate my complaint.
I have all recordings to prove that no agent came at my door step n no call received.