Swiggy Complaints & Reviews

My order hasn't been delivered by Swiggy, customer care has accepted to refund the order amount to source account but they did credit Swiggy coupon. Several attempts to get the issue resolved by contacting chat support and email support went in vane. Received standard answer that they already have processed the coupon and they can't revert it. It's so disgusting that they are forcing the customer use their services like this. The coupon comes with an expiry date and a lot of conditions whereas my money doesn't, provided they did process refund.
Order #[protected]
Date: 22-Apr-2021
Customer Name: Phani Kumar Kodali
Mobile: [protected]

Restaurant has cancelled my order but I didn't get my money back for my two orders..Swiggy said that money has refunded but it is almost 14 days..it is not reflected in my account..and bank representative also said that they could not help in this matter..What should I do Now..my order no is for RS 1310 is[protected] and for RS 990 is[protected]...

I ordered groceries from swiggy app and the payment has been deducted twice from my Amazon pay account. I have been calling the customer care and they are refusing to issue the refund but kept informing to wait for 7 days. It's more than 10 days now and I haven't received a refund. I am writing emails which is being ignored as well . They haven't replied to the emails even though after sending multiple follow up emails. The best part is their ceo is also part of the scams that swiggy does as he is also ccd in the emails.

I have made a purchase on 1st May for grocery and made payment using Amazon pay . The payment has been deducted twice from Amazon pay . I contacted swiggy customer care and they informed that the payment will be refunded in 5 to 7 days. It's not yet refunded to my amazon pay account. Contact# [protected]

I cancelled the order as Swiggy was not a to provide an early delivery due to whatever reasons. The chat bot automatically selected options to cancel the order though I did not accept any cancellation charges. I need a refund of the whole money as there was no order received from you by me. I need a refund of the 1011/- asap. This is cheating against customers and their loyalty. I always face so many issues with swiggy but I'm not going to...

I placed order of 1 kg rohu fish which was on offer .I paid for it, it was received, delivery boy was on his way to pick up the order.As soon as he reached, the order was cancelled from their end saying item was unavailable.When I checked up for next 2 hours, it was showing available if opted for, 500 kg twice .how is it possible that 1 kg fish was not available and same was available @500 gm twice .Thsi clearly shows that Swiggy cancelled my order to cover up their own technical glitch in misleading pricing of the product .Next 2 hours, customer care executives swapped places but did not resolve my complaint.This is mental agony and clear cheating . Please look forward to resolve this.

Hi team,

I have a complaint against a swiggy delivery boy. He was working in our hotel and also a swiggy delivery boy. We had given him accommodation also . The accommodation was common for all workers who was working in our hotel. He has stolen two of my phone one is Samsung Galaxy A6+ and Redmi pro 6. He is using that phone for swiggy delivery. I have my gmail account logged in it so I can track his location. Yesterday night his location was traced near Iblur junction and then black pearl restaurant and then near marathahalli. And then the phone was switched off near Ecospace skywalk, sarjapur outer ring road.
Please help me in this.

I ordered rasgulla on swiggy worth 184rs 500gm ok they send me 360gm worth 150 rs and that too packaged on 6days before i orderd for fresh food not for packaged food

They are in the delivery industry taking responsibility of customer service and charge extraa amount for the same, every single order if it is one kg only then also they charge more than 50 rupees for deivery + taxes and service amount also .after that also I face a very bad experience I have ordered food today itself at 8.44 pm .its shows me for delivery time of 40 minutes, now it's already 50 minutes completed and they are showing me again 37 minutes to delivery and that is also increasing everytjme when I refresh the page and there is no one for service...

I’m started using Swiggy couple a days ago. Since then 3 orders has been placed. Out of 3 orders only 1 of them has been processed. Very disappointing with them. Swiggy app shows status as order received but merchant (Licious) said they do not received the order from Swiggy. Im not getting my order but amount has been deducted. When contacted them they told me to write an email and person will revert in 2-4hrs. I felt i’m wasting my time with Swiggy. Attached the snap shot of my conversation with Swiggy support team. Kindly take a look and take required action.

Swiggy company follow unethical policy which harssment to all customer . swiggy par order karo and resturent wrong item delivery karte hai then swiggy par complain kare to write we need 6-8 hrs for investigation and case mark closed by chat team. and said drop the mail at [protected]@swiggy, in, after that 6-8 they send mail to customer we can't compenstion i register feedback for wrong deliver i serve in better in future. when ask for refund the money they not reply regading this and just one thing reply drop mail again
i not received my refund yet for incoorect order delivery. 48 hrs gone but not received any call from swiggy. and they also not provide replacement option to customer. order id[protected] date 2may. i drop 50times mail but not received my refund yet.
i strongly recommed to all people don't give order on swiggy which cheat with customer and not refund money for wrong order delivery, not respose to customer, not replace the order. no refund money. and support to restrurent who delivery wrong food to customer.
and after wrong order delivery when customer complain they said wait 6-8 hrs. i ask all swiggy member and their managment and co-founder meantime customer 6-8hrs tak bhuke rahe. then reply we cant refund ur money why u not reply whom give refund. customer ne swiggy se order kiya to swiggy ko hi refund dena hoga reply cleary answer of this question. sharm karo swiggy valo. chor company cheat to customer and follow unethical policy.
once again don't give order on swiggy untill they not change their policy and real time solution given to customer.

Order no. #[protected] was cancelled by Swiggy on[protected] due their issue with the restaurant. They refused to be a refund for Rs.715 and said they will give me a coupon. They gave me a coupon but I rejected the same and they are refusing to refund the money back to my account. It was their mistake as they cancelled the order

Hello swiggy,
You were not responding via your helpdesk and emails, more than 2 days no resolution.
Please find below attached items expired delivered on 03 may 2021 at 2.30pm.
3kg urad dal, expiry date 08/01/2021
4 kg idly rava, expiry date 08/01/2021
1kg toor dal, exp date 08/01/2021
1 curd packet expiry date 03/05/2021(todays date but delivered just now at 2.30pm)
Eggs spilled 6 nos....

On 20th April 2021, I ordered a 25kg premium rice bag from Ratandeep LB Nagar in swiggy stores.
To be sure before hand of the stock availability in the store, i called up the store personally and confirmed that the 25kg Ratandeep premium rice bag is available.
Then i placed order on swiggy, the executive reached Ratandeep and took more than normal time to pick the order .
He then calls me and says that the 25kg Ratandeep premium rice bag is not available and he is brining the 25kg standard rice bag .
He told that there is only Standard bag available .
He said the price for that is Rs.1600 and asked me to transfer Rs.1600 to his phone pe account . I transferred the money.
There was no response from him after calling him multiple time, He bought 25kg standard rice bag, left the rice bad my gate and went running without even providing me the bill of the rice bag.
He ripped off the MPR label which is on the bag.
I tried calling him but he ran in a hurry and did not answer any of my calls.
Then i raised multiple queries with swiggy customer support, they didn't provide me any response .
Now am tired for raising complaints with swiggy to find no response . I gave them enough time to assist me, it has been 10 days now . My Rs.1600/- are at loss .
I HAVE NEVER EXPECTED SUCH BIG A FRAUD ON SUCH A BIG PLATFORM LIKE SWIGGY.
When i tried to explain my issue, swiggy had not bothered to understand my problem and resolve it.
I want swiggy to take action on this and refund me.

I ordered some food but my is not accepted nd my payment us deducted plz revert my amount as soon as.

Couldn't login into swiggy with my registered and already used mobile number shows " Mobile used in last 6 months" Error.

I have ordered items worth 1133 from this app today
I have only received 4 items that too were different from the items that I have ordered .
Now this customer care is asking me to take a token worth 227 as an apology token,
I told them to take back what they have delivered
This is totally fraud .
I have sent them the pictures of the items that I have received,
Please help me to resolve this issue
Order Id -
[protected]
Anuj .

Order Summary:

Order No:[protected]
Order placed at: Sunday, April 25, 2021 11:26 AM
Order delivered at: Sunday, April 25, 2021 11:50 AM
Ordered from:
Dosa Wala
10, B.N. Das Lane, Ambari, Maniram Dewan Road, Silphukuri, Guwahati

I received uncooked and salty dosa

I ordered food and paid via gpay, amount deducted but received msg from swiggy that payment didn't received so paid cod and brought my order but I didn't receive any refund

DEAR SIR,
Any Customer can order food in online but sometimes the company doesn't inform us of the food preparation process, so we cancel the food and the company will charge the food amount help me figure out how to fix the problem and how to refund my money