Swiggy Complaints & Reviews

I ordered food on 29dec from swiggy, the payment from Google pay was successful however the order failed and after the agents promising refund for the same I get to know by senior rep that no refund was initiated and I have still not received my money.

It's been 3 to 4 incomplete orders from different restaurants in Hyderabad which were dilivered by swiggy. Now the company is not ready to refund the money.there non of the consumer care no. Is working.they have automated chats and email.human assistance is bill.
A lot of money is stuck with them but they are not ready to give back.such companies should be banned from businesses.

Double payment on 04/01/2021 to swiggy Rs 960. Double payment done through Paytm on 04/0/1021. Kindly do needful Thank u

The food order was cancelled by swiggy,
The refund was made in the swiggy money,
I requested my refund to be made to the original mode of payment.
swiggy said refund will take not more than 4-7 days
Has not refunded still after 25 days.

Hello Swiggy i ordered from burger king on 23 december 2020 i paid already by online ok then deliver boy also took the money so plss refund my money as soon as possible ok and first i disappointed from your delivery. Thank you

My swiggy id is used by someone else and he/she misuse the id but now I can not able to log out my account from their device so kindly i request you to log out my swiggy account from all the devices

I ordered food from McDonal's through Swiggy on Dec 31st 2020 at 8:54pm. We did online payment as COD was not available. We called the delivery executive at 9:25PM and he told us that he is picking one more order and it would take 10minutes more for him to deliver. We waited for 10minutes and called him again at 9:48PM but he did not picked the phone and i got a message after few minutes that my order has been delivered. However, i have not received any order till date. I called him more than 10times but he did not pich up the cakl. I also mailed and chatted with swiggy executive. They told me that they will address the issue within 24hrs but i have got no response from swiggy yet. I am highly disappointed as i lost my money. I am not able to claim refund. Below are the attachments of mails and chats that i had with swiggy customer care.I need my payment back.

31st Dec, 2020
Order number- [protected]
I had ordered food worth 622/- on Swiggy, but my order was unsuccessful even though my amount got deducted .Later I got a message from swiggy stating that" REFUND REFERENCE NUMBER[protected]" .
when I checked refund status it showed refund is complete yet I did not received any refund .
Please look into this.

Its becoming very common with cancelation of orders. Then u get a call from delivery guy stating order is been picked up manually.

I have ordered sweets yesterday using swiggy app but i have received expired food. i have raised query but there is no use. My money was totally waste.

I'm frustrated now.

Hello Team,
I placed order from Ever bake on 1st Dec, I did tried using coupons and was trying to make the payment online, however the order was not getting placed so I closed the app and placed it from Zomato. I can share the details of the same order being placed from Zomato too. Now sure why the order got placed via swiggy too and COD was selected. This is really annoying and after having a chat with the executive, it was told that 50% cancellation will be waived. I am not able to use swiggy since then and want this to have removed 100% so that I can start using it.

Would appreciate if you can look into tha matter ASAP.

Regards,
Deepak Chawla

I placed two orders on swiggy on 28th December having order id #[protected] and on 27th December order id
#[protected]. Both the orders were accepted and both the times the delivery person accepted the order and they made me wait for more than an hour just to cancel it. I had to sleep hungry for 2 consecutive nights. I don't know how they plan to expand with such pathetic services. Also they gave a coupon on 27th December which i applied on 28th order which got wasted. Such poor services.

I have ordered a pizza and when i recieved the order the pizza was totally messed up and not in condition to eat and swiggy is saying that we can just generate a coupon code for you and cannot refund money and replace the order which is seriously unethical.

Hi team,

Swiggy has done fraud, delivery delayed they didn't provide necessary help and the delivery boy ate the entire food and didn't pick up the call

Regards

On 18th Dec 2020, I had ordered the following items from Burger King:
- BOSS MUTTON WHOPPER (x1)
- CRISPY CHICKEN CHEESE BURGER (x1)
- CHEESY FRIES (x1)
- PEPSI BLACK (x1)

After consuming the above items, I suffered very serious food poisoning, and I was in complete agony for over 6 hours.I was absolutely disgusted, and proceeded to file a complaint with the platform.

Swiggy has two ways in which you can resolve an issue - either by engaging with their automated system("chatbot") or by calling them.

Calling almost always never works, since the automated system will not connect to an agent for issues related to previous/purchased/inactive orders, and also because their offices are working in limited capacity due to the pandemic, which is understandable.

The "chatbot" is, therefore, the only option.I engaged with said chatbot, and filed the issue.The chatbot, unfortunately, was not helpful at all in resolving this.I asked for a complete refund, since I have to cover medical checkup bills because of food poisoning.It, on the other hand, PROCEEDED TO ORDER THE SAME ITEMS, FROM THE SAME RESTAURANT, at no charge of course, and a 77 rs coupon was given.I persistently ASKED THEM TO GIVE A REFUND, BUT THEY SAID THEY WERE UNABLE TO REVERSE/CANCEL THE ORDER, AND WOULD NOT GRANT ME A REFUND.

The order was sent to the house and I picked it up, and ALL THE ITEMS WEREN'T THERE IN THE NEW ORDER, ONLY BOTH THE BURGERS WERE GIVEN.This shows the level of importance Swiggy attaches to a "valued" customer.

I am very angered at how the issue has played out, albeit against my favor.If this is the kind of obnoxious "resolution" that Swiggy provides its consumers, then expect us customers to move to another platform.

Swiggy falsely claiming refund without refunding . Refund amount is 3045/-, even after escalation to swiggy store support desk no solution was provided nor any response
Order was placed on 5th December and got cancelled from store itself, swiggy account falsely claiming that refund is credited but yet there was no refund till date . Bank statement attached also

I have ordered food from swiggy and cancelled it.They have initiated a refund which is yet not credited
Account number:[protected]
Reference number:[protected]

Bill was placed inside the pizza.
Why the bill was placed inside the pizza ??

Where is covid protocol?

After receiving the order immediately I called to La Pinoz as well as chat with swiggy.

I through out the unhygienic pizza outside my home.
Secondly, bill was dirty.

After chat swiggy customer care has agreed for their mistake but they refund me only Rs.152/ against my payment of amount ie. Rs.303/

I hav no words to explain my fury.I've been chasing between swiggy and the bank for 3 refunds.
1.Rs.549 paid on[protected]
2.Rs.371 paid on[protected]
3.Rs.74 paid on[protected]

Every swiggy agent tells me the refund is initiated but the bank denies.What else should I do with you guys now??

Please help me with a resolution.

Order #[protected] refund amount Rs.205 is transferred to swiggy money wallet from swiggy side, which is not activated at all. If I try to use the amount from the wallet, its forcing me to do KYC to use the transferred amount. Why do we need to submit our details to 3rd party vendors that too like food delivering agents for activating it.

If we request the customer support team to transfer the amount from swiggy money wallet to my source bank account, their response is, as per RBI guidelines this way of transaction is restricted. I agreed, but my question, did RBI mentioned/influenced anywhere to transfer the amount to the wallets which is inactive (without proper KYC completion).

Escalated the issue to the swiggy higher management & initiated refund process now. But strongly wanted to raise concern on their activities for creating more pressure on me unnecessarily & wasting nearly 1+ hours to initiate the refund process.

First of all, who gave authority to transfer the amount to an inactive wallet? If RBI directs you, where are those influencing points?

Will take this to higher level even more, if no action is taken from this forum. Ready to spend my time for this issue. I don't like to encourage such things.

Really, they have to pay for it.