Swiggy Complaints & Reviews

This complain is regarding swiggy order #[protected] and order #[protected].
For order number #[protected]: the delivery executive assigned by swiggy didn't move or pick up from his place for 1 hour. After waiting for 1 hour, i reached out to swiggy support on app and twitter. A support executive was assigned after waiting another 20 minutes and i received my food almost 2 hours after ordering.
For order number #[protected],...

As per swiggy rule a delivery agent should wait for 10 to 15 minutes for the delivery to actually take place. My order was canceled prior to 15 minutes time frame and charged my order full amount as cancellation fee, when I actually tried contacting the delivery agent before 15 minutes of time frame I was made unable to contact the delivery agent and there is no such proper medium to make a call from the customer side. I think it infair to...

I placed an order on order on swiggy and after a while they cancelled the order saying my number was unreachable, which it was not. Now they have charged me full amount for cancellations and are refusing to give me my money back. Even if they couldn't reach me on my phone they could have easily brought the food uoto my place...

On 27 aug 2020, i was ordering the food from swiggy and the food order was not completed but the money got deducted through amezonpay (Rs.620). Instantly i received the msg that it will be refund soon but not refunded yet. I was so many times call and chat with swiggy customer support but they not able to provide any solution or refund yet.
Kindly help me to short out this.

Regards
Kiran mhatre
[protected]...

I ordered breakfast from bib-english breakfast in the box via swiggy on august 28th at 8am. There was a cockroach in the mushroom item provided in the breakfast. It was really disgusting and i could not eat any part of the food and had to throw out the entire food item. I complained to swiggy and asked for a refund. The item was priced 199, but they gave a refund of only 89 rupees. They have taken the full price for the food item, delivered...

My name as registered by you is rajasthan. That is not my name, obviously. My name is rajendran. Please make the correction....

I make a order on swiggy... My order id is [protected].. Courior boy and exucutive cancelled my order and refuse to refund my money.. And abusing me.. Swiggy coustomer support executive behaved very bad... He abusing on call.. I have recordings.. And i am going for complaint on behalf recordings...

Need to know when we use birthday as a coupon code and its shows you have an off for rs 75 then why in bills its showing
Rs 74.99
We pay taxes fully whether it is in any amount of paise then why in our coupons code it showing 74.99.
Need to know rhe reason....

I ordered an item through their app but of some reason i mistakely ordered another item so then i want to cancel it, but the order wasn't prepared and the customer care kept asking me they will 100%cancellation fee which i didn't understand at that time.
I will not ask my refund if the order was prepared or out for delivery because it will be the loss of restaurant but in my condition that's not the case...

DDelivery boy called me and said I arrived but when I called my multiple times 7-8times he didn't picup and after a while he cancelled my order I got mail that he couldn't connect me with how come this possible he called me so that is totally wrong they charged my total food amount I need my hard earn money...

A pre-paid order was not delivered but the order status was shown as delivered. Swiggy was unable to provide any assistance and they stated that the address that I provided was wrong. This was not the first time I ordered on Swiggy and numerous previous orders were delivered correctly to my address saved in the Swiggy App....

Ok, so I have been a loyal customer to Swiggy until today.

I had ordered lunch. After 1 hour post ordering, nobody came - ok - sometimes there are delays accepted.

Another 15 minutes - nothing. Tried to call deliver exec. - his phone is unreacheable. I was getting anxious. After another 15 minutes, I get an email that order has been cancelled. I tried to call delivery exec., after multiple attempts I was able...

Order id: [protected]
Registered phone number: [protected]
I have ordered :
1) 6 butter aloo naan
2) dal makhani 1
3) dal handi 2
4) mixed veg

I have received fully damaged order dal makhani and naan was fully destroyed, where as dal handi and mixed veg were missing, i am really very very disappointed with swiggy's service on this regard, i have always been a loyal and happy customer...

I have ordered paneer 65 in which i found black burnt and charred pieces and the food is very salty...

I ordered my dinner from swiggy app. But i did not receive order, i already paid money (199 rupees) to swiggy. I called so many times to delivery executive. But he didn't receive my call. Finally i called him to my another number and he picked the call. When i ask him for order delivery, he told me that your address is so far, so i will not delivery this order. When i complaint to swiggy, i did not get any solution from swiggy side. I have...

I have placed an order amounting to 206rs from swiggy and the order wasn't confirmed and when I called the restaurant it said that the item was unavailable, so I cancelled my order and swiggy informed that my refund was initiated but it is still not credited in my bank account. I ordered on 10th August and still no refund has been initiated by swiggy as they said it will be refunded within 4days. They just gave a refund reference number and...

I ordered from swiggy and they gave a wrong order on lower price. When i tried to raise a complaint they are saying i cant raise a complaint as the order was not updated as delivered. They said that they have escalated the issue. I cant contact the restaurant as the details they have provided is not a valid information. As the number is out of service or no incoming call is available for the number. They said that they will callback within...

I ordered a cake on 5th aug from swiggy of rs 185. Due to the nature of the cake including egg i had to cancel the order and i put my request for cancellation of order immediately but as the customer care of swiggy took too long to come to chat, i had to wait for some time to cancel my order. And they didnt cancel my order immediately as they were trying to arrange eggless cake for me through the restaurant. Finally my order got cancelled...

Hello SIr, Madam,

Below i have pasted the complaint mail sent to Swiggy on which i have received no reply Yet.

Apologies for not being to the point.

Hello There,
My name is Milind Dhakre, Ph No [protected].
On 7th of August, I placed order at Mad MOMOs of Rs 370 and paid via AMAZON PAY. After the successful transaction while redirecting back in the app I have got a message saying...

Today the delivery was brought in torn condition with food spilling over. The delivery boy was not even apologetic instead he was arrogant. His name is Manikandan as per Swiggy App. Totally unprofessional, bad behavior and unfit for customer service. He was carring 3 or 4 orders all dumped into 1 small dirty smelly back bag. Is swiggy having some delivery standards especially in Covid times. I have taken photographs of the delivery that was...