Swiggy Complaints & Reviews

Order no [protected]

I ordered a waffle from a restaurant.The waffle was stale, smelt bad and tasted bad. Immediately I raised a complaint with Swiggy for Bad quality /stale food delivery.

This is what Swiggy replied, "
Having gone through your email, we see that you reported having received poor quality food on this order. Since the restaurant is solely responsible for the preparation of the food, we will be unable to compensate you for this issue."

This is their response to stale food served on their site to their loyal customers

I have ordered food worth Rs. 631 in swiggy on 24th nov 2020. I have waited for long time. Then got one message "your order has cancelled since failed to respond to the delivery executive's phone call and Rs. 631 will be charged as cancellation fee". But i haven't received any call as the phone was with me all the time at full range location. I want the money back or the food.

My order no. #[protected]

I have ordered biryani and roti, but received only biryani. when i check with customer care they simply initated for refund.
actual cost is 300 but refunded only 282, why 12.00 is not refunded???
i have not received the food and why should i bear the loos????

in this way how much swiggy has collected is unimaginable..

I order food from karims with help of Swiggy app.. but they ordered me bad quality of food because of which we feel uncomfortable and vomit too.. when I raised a complaint regarding this on swiggy they people say sorry and refund me only 252 rs only ... I pay 840 rs to these guys and they not going to return my whole money back... plz help me out for this and I request u to help me for getting my money back

ORDER NO.[protected]

Store: Marinakart

Order Delivered on 17 Nov, 02:13 pm.

Products missing are as follows

Cadbury Gems - 2 nos.
Coconut - 1 no. (ordered 2)
Country Egg - 6 nos. x2 (I've received white eggs instead which is not acceptable. I do not consume this product. You may take back this product. It's stored in my refrigerator)

I have attached photographs of the order and a screenshot from my phone for your reference.

Issue was raised from swiggy app. I was asked to send an email. 3 emails have been sent so far. Ticket closed by swiggy without resolving the issue. Looks like they have found a new way of cheating.

Order #[protected]

Product - Papaya
Issue - Received in a pulpy state. Fully damaged.

Raised the issue. Again asked to send an email. The same story continues.

Please think twice before ordering from these people. I am done with swiggy for good. If someone from swiggy is reading this, please stop taking advantage of the pandemic situation and cheat us. It is our hard earned money that we pay you. Take this message to the concerned.

NOTE: I have not received a bill from the store.

I had placed my order on 7th nov 2020.. Payment (via PayTm through CitiBank card) done but order was not created. since every day i chat with customer care people they say amount will be refunded in next 24 hours.. everyday same answer.. they are fooling me.. swiggy is a fraud company

I have placed order in swiggy on 5th nov'20 at 12am. By mistake I have selected my brother location but it is hardly 500 meters from my location. Executive called me so I told him what happened he said ok come and collect the order.
Immediately I have tried calling him to know where exactly he was, but started disconnecting my call and after 5 min, he cancelled the order.
When I have tried reaching customer care they said will check and take necessary action in 48 hours.
After that several times I wrote mail to them and their response was pathetic.
And the expected call back was not made so far.
They don't even have regret for what was happened. Instead of taking action against him they simply supported him. I had faced issue for consecutive 3 orders, still they don't bother to correct their mistakes.

Order Number:[protected], ordered on 15/November/2020 around 17:30 PM. Order value INR 741 + 50 rupees delivery fee.
Swiggy cancelled order at 19:03

Here is the complaint:
The products ordered were groceries, but they were not delivered to me. Swiggy cancelled the order mentioning that swiggy called me. But I did not get the call from Swiggy (maybe network issue). the delivery address was clear. Swiggy is refusing to either give the products to me (I offered to collect from their hub also if needed since amount is big). Swiggy is also not willing to give refund amount... the amount got paid, products not delivered and no option to collect my own products from anywhere. I reachedswiggy at 19:12, and deliveyr boy was nearby but they were not willing to tell the delivery boy to just handover the items. I feel this is cheating

Swiggy giving a worst service now a days. Not properly replying to customers even i am a swiggy super member. I purchased swiggy membership but very worst experience every time. Food midsing, low quality food, but no response.

I want my full money back for this order.. Wrong item received... No brownie ice cream.. Worst quality from the restaurant..

I ordered food worth 530 rupees from swiggy and it was delivered successfully and i paid full in cash.
But because i failed to pick up one call from the valet they cancelled the order on their own and are now demanding me to pay Cancellation Fee for an order that i've already PAID FOR IN FULL BY CASH.

Their customer care is no help what so ever and keeps saying they can't do anything about it

Order ID : [protected]
The Swiggy valet cancelled the order then took full payment as well. This way they can cheat everyone by making them pay the bill multiple times.
This is a very anti customer policy as they cancel the order without even confirming it with the customer first. I want the Cancellation fee revoked.

On 14 November 2020, I had placed an order from a Swiggy Access Kitchen restaurant, Haldiram's. I had ordered four items - 1 Khatta Meetha 175gms, 2 packets of All In One 200 gms, and 1 Khatta Meetha 175gms. Only 3 items were delivered instead of 3. I was delivered only one packet of All In One 200 gms instead of the two I had ordered. I complained with unassailable proof - an "unboxing" video, photos, and screenshots. Instead of apologizing for the issue caused and creating a new order to deliver the undelivered product, two Swiggy executives, Roniki Asaf and Manpreet Kaur, insinuated me of committing fraud and closed the issue. I want the missing order delivered to me or refund for the item should be fully processed.

The bread with a meal and separately provided to us was smelling very bad. Even Taste is extremely bad. Food Quality is very bad and we could not be able to eat it. Even in the morning, the food is kept is as like delivered to us. We don't want to eat that kind of food and get food poisoned. The resolution provided to use was some coupon of value lesser than paid amount. I can't eat coupons and I was needed food at that point in time. I request to kindly refund the amount in swiggy money or in my bank account

Ordered on Swiggy through gpay. Amount got deducted but the order was canceled.. After few minutes ordered again and this time used different payment method and it worked fine... But didn't get the previous amount of that canceled order.

Ordered cake and it was not in proper condition..
I request you for a refund asap
I have an account with number [protected].

Swiggy has cancelled by order in app, but item delivered to me by delivery executive and delivery executive has taken cash from me.Also wrong item delivered to me.And I am falsely charged cancellation fee, despite of the fact my order is delivered.

Items are not delivered and charged for it . Not processed refund. Ordered food from Hotel Lucky Jogeshawari west. Also parcel was not given in standard parcel.

This incident happened today where iIchose the food to be delivered as per my gps location from a restaurant near me. After about 1 hour later, the delivery boy called to say that I am at the location but no one is there.
They then cancelled my order and charged my a fee of FULL order amount. I tried chatting with them even recommending that they deliver the order at an additional charge, but they refused. my order value was 2000 rs. At the end, I was told sorry for inconvenience. This is complete fraud, people should be aware NOT to place any premium orders from swiggy as they will be out of 100% of the amount without any compromise at all. BEWARE, only order COD, you never know what happens once youve made full payment. Horrible experience from swiggy, I've been a very very regular customer, but no more.

I had ordered food from swiggy on 08.11.2020. Details : Order #[protected] for Two paneer butter masala curries. The ordered was delivered on time. But when we opened and tasted the curry, it was bland, unfinished and was not eatable. The same was communicated to swiggy's customer care representative. They were beating around the bush and said me that we will make sure that the inconvenience caused to you will not be repeated again in the future and stern steps will be taken. I was categorically denied with replacement or refund both. I had notified swiggy to take this issue with the consumer court. They cannot do business by making losses to consumers. Will make sure they pay a big price for this mistake.

Today dated 8.11.2020, i order fish curry from swiggy ( order no.[protected]).
I received very bad quality food means only water mixed with oil n red chilly powder. Immediately i contact to swiggy customer care and share pictures what I received. But swiggy customer care executive not ready to accept about incident and they told me that they will share my feedback to relevant team that's it... But what about my money.? They not ready to provide refund? Why should I pay for bad food which ia not to mark.

Regards
Kiran Mhatre
[protected]