Swiggy Complaints & Reviews

I had placed my order on 7th nov 2020.. Payment (via PayTm through CitiBank card) done but order was not created. since every day i chat with customer care people they say amount will be refunded in next 24 hours.. everyday same answer.. they are fooling me.. swiggy is a fraud company

I have placed order in swiggy on 5th nov'20 at 12am. By mistake I have selected my brother location but it is hardly 500 meters from my location. Executive called me so I told him what happened he said ok come and collect the order.
Immediately I have tried calling him to know where exactly he was, but started disconnecting my call and after 5 min, he cancelled the order.
When I have tried reaching customer care they said will check and take necessary action in 48 hours.
After that several times I wrote mail to them and their response was pathetic.
And the expected call back was not made so far.
They don't even have regret for what was happened. Instead of taking action against him they simply supported him. I had faced issue for consecutive 3 orders, still they don't bother to correct their mistakes.

Order Number:[protected], ordered on 15/November/2020 around 17:30 PM. Order value INR 741 + 50 rupees delivery fee.
Swiggy cancelled order at 19:03

Here is the complaint:
The products ordered were groceries, but they were not delivered to me. Swiggy cancelled the order mentioning that swiggy called me. But I did not get the call from Swiggy (maybe network issue). the delivery address was clear. Swiggy is refusing to either give the products to me (I offered to collect from their hub also if needed since amount is big). Swiggy is also not willing to give refund amount... the amount got paid, products not delivered and no option to collect my own products from anywhere. I reachedswiggy at 19:12, and deliveyr boy was nearby but they were not willing to tell the delivery boy to just handover the items. I feel this is cheating

Swiggy giving a worst service now a days. Not properly replying to customers even i am a swiggy super member. I purchased swiggy membership but very worst experience every time. Food midsing, low quality food, but no response.

I want my full money back for this order.. Wrong item received... No brownie ice cream.. Worst quality from the restaurant..

I ordered food worth 530 rupees from swiggy and it was delivered successfully and i paid full in cash.
But because i failed to pick up one call from the valet they cancelled the order on their own and are now demanding me to pay Cancellation Fee for an order that i've already PAID FOR IN FULL BY CASH.

Their customer care is no help what so ever and keeps saying they can't do anything about it

Order ID : [protected]
The Swiggy valet cancelled the order then took full payment as well. This way they can cheat everyone by making them pay the bill multiple times.
This is a very anti customer policy as they cancel the order without even confirming it with the customer first. I want the Cancellation fee revoked.

On 14 November 2020, I had placed an order from a Swiggy Access Kitchen restaurant, Haldiram's. I had ordered four items - 1 Khatta Meetha 175gms, 2 packets of All In One 200 gms, and 1 Khatta Meetha 175gms. Only 3 items were delivered instead of 3. I was delivered only one packet of All In One 200 gms instead of the two I had ordered. I complained with unassailable proof - an "unboxing" video, photos, and screenshots. Instead of apologizing for the issue caused and creating a new order to deliver the undelivered product, two Swiggy executives, Roniki Asaf and Manpreet Kaur, insinuated me of committing fraud and closed the issue. I want the missing order delivered to me or refund for the item should be fully processed.

The bread with a meal and separately provided to us was smelling very bad. Even Taste is extremely bad. Food Quality is very bad and we could not be able to eat it. Even in the morning, the food is kept is as like delivered to us. We don't want to eat that kind of food and get food poisoned. The resolution provided to use was some coupon of value lesser than paid amount. I can't eat coupons and I was needed food at that point in time. I request to kindly refund the amount in swiggy money or in my bank account

Ordered on Swiggy through gpay. Amount got deducted but the order was canceled.. After few minutes ordered again and this time used different payment method and it worked fine... But didn't get the previous amount of that canceled order.

Ordered cake and it was not in proper condition..
I request you for a refund asap
I have an account with number [protected].

Swiggy has cancelled by order in app, but item delivered to me by delivery executive and delivery executive has taken cash from me.Also wrong item delivered to me.And I am falsely charged cancellation fee, despite of the fact my order is delivered.

Items are not delivered and charged for it . Not processed refund. Ordered food from Hotel Lucky Jogeshawari west. Also parcel was not given in standard parcel.

This incident happened today where iIchose the food to be delivered as per my gps location from a restaurant near me. After about 1 hour later, the delivery boy called to say that I am at the location but no one is there.
They then cancelled my order and charged my a fee of FULL order amount. I tried chatting with them even recommending that they deliver the order at an additional charge, but they refused. my order value was 2000 rs. At the end, I was told sorry for inconvenience. This is complete fraud, people should be aware NOT to place any premium orders from swiggy as they will be out of 100% of the amount without any compromise at all. BEWARE, only order COD, you never know what happens once youve made full payment. Horrible experience from swiggy, I've been a very very regular customer, but no more.

I had ordered food from swiggy on 08.11.2020. Details : Order #[protected] for Two paneer butter masala curries. The ordered was delivered on time. But when we opened and tasted the curry, it was bland, unfinished and was not eatable. The same was communicated to swiggy's customer care representative. They were beating around the bush and said me that we will make sure that the inconvenience caused to you will not be repeated again in the future and stern steps will be taken. I was categorically denied with replacement or refund both. I had notified swiggy to take this issue with the consumer court. They cannot do business by making losses to consumers. Will make sure they pay a big price for this mistake.

Today dated 8.11.2020, i order fish curry from swiggy ( order no.[protected]).
I received very bad quality food means only water mixed with oil n red chilly powder. Immediately i contact to swiggy customer care and share pictures what I received. But swiggy customer care executive not ready to accept about incident and they told me that they will share my feedback to relevant team that's it... But what about my money.? They not ready to provide refund? Why should I pay for bad food which ia not to mark.

Regards
Kiran Mhatre
[protected]

If we order food, the delivery time will be more than the agreed time and more cancelled order by the swiggy payment has not been refund.

Date- 25 October 2020
Name-Deepak
Mail [protected]@gmail.com

I have ordered some fast food items through swiggy on dated 25th October 2020 at the time of 18:03 hrs. After 23 min i checked my order status on swiggy application. I did not seen any update on my order and showing same status as like when i ordered items. Then i call to restaurant serval times but restaurant did not answer the call. Then i cancel the ordered items but i have not got refund amount. Then i call to swiggy helpline no. Swiggy customer executive told me " We can not refund full payment but we will refund 50 percent payment" but after 10 days i did not received refund i contact to swiggy by mail. Now swiggy declined we will not refund the any payment.

Solution: Refund

Mail conversation attached.

As always dissatisfied with the service i placed an order and the first delivery agent could not deliver, so they called me and asked that order will be late as the agent will not be able to deliver so we’d have to assign a new agent, the food was delivered late And very cold and i had asked them not to add some items but they did anyway i added special instructions for restaurant and talked to an agent as well but it was not followed i specially asked to deliver without raw onion and food should not be cold as i cant warm it up but still i had to pay them for food which i cant eat please look forward in this matter. I cant keep spending money for such services.

I place order in zyaka resturant via swiggy delivery partner. I place my order one full (8 piece) plate bone less and one plate chowmin. But i rececived half plate boneless (4 piece). Against this order id is [protected]. Many times i mail in swiggy bt not responce. This company didn't refund my amount. Plz help me.

I had ordered food from swigyy on 2nd Nov 2020. The order was not delivered as it was spilled by delivery person on the way.
The cost break up was
Food value 249
Packaging charge 7
Delivery fee 30
Taxes 9.07
A coupon of 75 was adjusted to total and i had made payment of 220.
Now they have added a coupon of 220 for non delivery which makes me pay for the same above product at 295.They are forfieting 75 .

When the food was not delivered a customer guy called me proactively and informed me whether i want to get refund or replacement . I choose for replacement and he informed and replacement is not possible immediately added a coupon. His voice was not clear that i infomrmed him during call. Before i could confirm the coupon the call was disconnected.

Firstly, when i checked the details they are giving me refund of 220 with 30 days validity which is my actual money. As i am not frequent swiggy user the entire amont will be forfieted i am afraid.

Secondly, i connected with customer care executive Tejas over chat requested him to initiate refund to actual source and remove the coupon. He informed me it will be removed in 4-5 hours and refund will be initiated in couple of days. I did ask from him what is the confirmation that refund is being initiated he informed me the orederid is reference id. Today when i checked the refund was not initiated and customer care executive denied to make the adjustment as it has pasaed 24 hours. So they are forcing me to use coupon for the mistakes they have done.
They failed delivery.
They failed replacement.
They deliberately or mistakenly had not initiated refund. They palyed with customer trust.
They are restricting validity to my hard earned money for 30 days.

I want refund of the amount to actual source.