Swiggy Complaints & Reviews

I placed an order on 13th Feb VIDE order#[protected] at 3:00 PM
They did not order for more than an hour and when contacted on helpline, I was told that if I cancel the order, I will have to bear the cancellation charge.
Upon repeated discussion they told me that full amount will be refunded in 4-7 days.
i am sure they are cheating more customers who do not fight back.
Requesting to look into it and ban such third party apps who do not operate fairly.

Complaint regarding Swiggy for order no. [protected]
Inbox

Priyanka gupta
1:03 AM (1 hour ago)
to Swiggy, email-support

Hi Swiggy,

Please see the below order details and pictures attached of the combo received. we have only received one combo, not two completely. We have received only two burgers which is only one Combo. please look at the issue deeply and also on 24 Jan, 2021 when we ordered same combo we received 4 burgers (history) same order.

Request you to share refund with me for whole amount and rate this restaurant as very bad as twice we have suffered and we will now not gonna suffer again.

[protected] Forwarded message[protected]
From: Swiggy
Date: Sat, Feb 13, 2021 at 12:46 AM
Subject: Your Swiggy order summary for order no. [protected]
To:

Swiggy

Thanks for choosing Swiggy, Priyanka! Here are your order details:

Order No:

[protected]
Restaurant

BurGrub

Order Summary:

Order No: [protected]

Order placed at: Friday, February 12, 2021 11:52 PM

Order delivered at: Saturday, February 13, 2021 12:46 AM

Order Status: Delivered

Ordered from:

BurGrub
Z-11, RAJOURI GARDEN, NEW DELHI, RAJOURI GARDEN, West (Delhi) -110027, Delhi

Delivery To:

Priyanka

A block a 243
Block E, Sudershan Park, New Delhi, Delhi 110015, India
Delhi

Item Name Quantity Price
Judwa Veg Burger -Combo 1 2 ₹ 300
Large Fries 1 Free
Item Total: ₹ 300.00
Order Packing Charges: ₹ 7.00
Delivery partner fee: ₹ 45.00
Taxes: ₹ 7.50
Order Total: ₹ 210
Disclaimer: This is an acknowledgement of Delivery of the Order and not an actual invoice

I placed an order on 1st Feb for 570, it was deducted from my bank but you guys rejected it. I didn't receive the food nor the refund. On speaking to your executive on several occasions I still haven't received my money. Is there someone taking this seriously?

Order worth INR 176 on 27th Jan 2021. Money sent through Bhim UPI, 1st payment details:
Transaction ID:[protected]
Swiggy Order ID: [protected]
Money deducted from bank account but order failed. Msg from Swiggy that they will refund the amount and you can do the payment again.

Reorder details:
Transaction ID:[protected]
Order ID: [protected]
Money deducted and order delivered.

Please refund the INR 176 w.r.t. First order.

I have placed an oder and the money was paid via Google pay but they rejected the order and not paying me back since 6 days.

Your payment for Swiggy order #[protected] was not completed. Any amount if debited from UPI will get refunded within 4-7 days.

Order placed, money deducted from account but order has not been processed . No refund initiated.

Payment successful order not placed and no refund of money

Such a horrible company, with horrible customer service. I placed an order, gprs took wrong location. When I asked for refund on my cancellation amount. They are putting my call on hold and then hanging up. How big u guys became...I spend every month 8-10k purchasing food through swiggy. But they are not atall loyal and costomer centric

I have ordered an pav bhaji from a famous restaurant named honest. I got a nice discount around 65 rupee by applying a offer. Then I found out the delivery guy is still near the restaurant and very far from my home. He might have tried to call me but I didn't receive a call due to network issue or may be he didn't call I don't know. Then they cancelled the order directly charging me 108 rs. The I ordered another with cash on delivery which was around 175. He directly came to my house without calling even once, clearly

This is with regard to extremely rash driving and abusive language on the road by your delivery boy. The number of his vehicle is KL25 -J-1401, a black Honda activa. The incident happened at around 07:45 AM today in Vyttila at Ernakulam in Kerala. He was looking at his mobile and driving his vehicle, which I believe was for finding the location. Hence Swiggy is partially liable to this incident. Without looking at my vehicle coming behind and without an indicator he made a right turn, and I was lucky to have avoided an accident. When questioned he used extremely abusive language.

It is unfortunate that such people are hired by swiggy who do not have basic manners. I hope that swiggy will take necessary action against the delivery boy, and in future I shall be escalating such issues to the MVD and initiate legal proceedings against Swiggy as he was delivering an order on your behalf at the time of the incident.

Also note that I am a regular customer of swiggy, and this incident has made me think twice about placing orders through your app as it seems you hire untrained and uncultured people for delivery. Hence what they would do to the food in between delivery is questionable.

There's a problem in your App, as a result it isn't getting downloaded beyond 97%.

I have been trying to download it, thru Google Play store, since last evening. Despite several attempts, the download does not go beyond 97%.

Please look into the matter and resolve,

Thanks,

Sushil Bakshi

Dear sir today on dated 26/01/2021 I have ordered two combo packs on swiggy site shop name Yumzie pizza address 126 g govind nagar kanpurwhen I eat pizza suddenly i found a iron nail in pizza If I had eaten it, then anything could have happened to my health this shop is also not registered with fssai so I request you to take immediate action against this pizza shop

Regards
Subha karan kaushal
[protected]

I have ordered food at 9:40 pm from a restaurant and swiggy assigned a delivery executive.. but the delivery executive picked up the order and did not deliver it to me at all moreover it showed in the app order delivered. When I contacted swiggy they promised to take necessary action but when I ordered from another restaurant same delivery executive is assigned and he repeated the same thing

I'd placed a grocery order from Swiggy in December 2020. The products I received were entirely wrong and I immediately took it up with Swiggy Support via my app. Despite showing bill receipts and proof of the items I received - they were not ready to initiate refund and asked me to send over an email. After sending over the same information over email, I got one response saying they will assist me with anything and since then have stopped responding to me. It is now January 2021 and I still haven't received a refund that is a big amount for me.

Swiggy not delivering the orders and auto cancelling the orders

Swiggy auto cancelling orders
swiggy not delivering the order and auto cancelling the order

Order #: [protected]
Name: Tathagata Dutta
Day:18.01.2021
Amount: Rs 326
My food order was cancelled informing that I failed to respond to executive call. I never got any calls and suddenly got a notification saying order has been cancelled.

The customer care said they tried contacting but could not reach me even though the delivery executive can easily reach my house if they ask some one or even look for the place. I did found an email saying that the delivery man reached and waiting but obviously it is not at all a preferred mode of contact for anyone as nobody looks at their email continuously. I did not received any call or an sms saying the executive has reached my place.

When I asked the customer service executive to resend the order or for refund. they said they can only provide half refund as per their policy for showing good faith. But not delivering the order or returning only half the money is anything but good faith.

My request:
i) Why should the customer be the one getting penalised for associate fault? or due to their technical fault - I would like Swiggy to investigate and provide me proof that the delivery person contacted me i.e. rang my phone and how long the ring lased. I don't have an missed call / sms during the entire time.

Thank you Customer complaints for providing path to consumers to raise their voice against cyber losses we consumers face.

PS: Money is not a matter to me, I ordered food for 2500 RS today apart from this 326 RS. False claim that I did not respond to executive call is highly unacceptable!

Swiggy not delivering the order and auto cancelling the order,
Amount is not refunded

Swiggy not delivering the order and auto cancelling the order
Money is not refunding

I have recieved incomplete order. I was placed a order on 1st Jan 21. My registered email id is [protected]@gmail.com
I was place 3 pizzas but i have recieved 2 pizza and both pizza quality is worst . Pizza was uncooked. I was raise a complaint by mail but executive said i will provide you better service in next time . I was paid amount of 3 pizzas but recieved 2 pizza.