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Swiggy Complaints & Reviews

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Updated: Apr 9, 2026
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Swiggy reviews & complaints page 116

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V
vickasd
from Mumbai, Maharashtra
Feb 8, 2021
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Order worth INR 176 on 27th Jan 2021. Money sent through Bhim UPI, 1st payment details:
Transaction ID:[protected]
Swiggy Order ID: [protected]
Money deducted from bank account but order failed. Msg from Swiggy that they will refund the amount and you can do the payment again.

Reorder details:
Transaction ID:[protected]
Order ID: [protected]
Money deducted and order delivered.

Please refund the INR 176 w.r.t. First order.
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    D
    deepshri das
    Feb 4, 2021
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    I have placed an oder and the money was paid via Google pay but they rejected the order and not paying me back since 6 days.
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      A
      Abhishek Srihari
      Feb 2, 2021
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      Your payment for Swiggy order #[protected] was not completed. Any amount if debited from UPI will get refunded within 4-7 days.

      Order placed, money deducted from account but order has not been processed . No refund initiated.
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        S
        Srujana S S S S
        Feb 2, 2021
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        Payment successful order not placed and no refund of money
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          S
          Swastika Biswas
          from Delhi, Delhi
          Jan 30, 2021
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          Such a horrible company, with horrible customer service. I placed an order, gprs took wrong location. When I asked for refund on my cancellation amount. They are putting my call on hold and then hanging up. How big u guys became...I spend every month 8-10k purchasing food through swiggy. But they are not atall loyal and costomer centric
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            Y
            YogeshKumar89
            from Unjha, Gujarat
            Jan 27, 2021
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            Address: Swiggy
            Website: www.swiggy.com

            I have ordered an pav bhaji from a famous restaurant named honest. I got a nice discount around 65 rupee by applying a offer. Then I found out the delivery guy is still near the restaurant and very far from my home. He might have tried to call me but I didn't receive a call due to network issue or may be he didn't call I don't know. Then they cancelled the order directly charging me 108 rs. The I ordered another with cash on delivery which was around 175. He directly came to my house without calling even once, clearly
            Clearly, it is the case where they cheated me
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              A
              Arun_Joy
              from Thrissur, Kerala
              Jan 27, 2021
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              Address: [email protected]

              This is with regard to extremely rash driving and abusive language on the road by your delivery boy. The number of his vehicle is KL25 -J-1401, a black Honda activa. The incident happened at around 07:45 AM today in Vyttila at Ernakulam in Kerala. He was looking at his mobile and driving his vehicle, which I believe was for finding the location. Hence Swiggy is partially liable to this incident. Without looking at my vehicle coming behind and without an indicator he made a right turn, and I was lucky to have avoided an accident. When questioned he used extremely abusive language.

              It is unfortunate that such people are hired by swiggy who do not have basic manners. I hope that swiggy will take necessary action against the delivery boy, and in future I shall be escalating such issues to the MVD and initiate legal proceedings against Swiggy as he was delivering an order on your behalf at the time of the incident.

              Also note that I am a regular customer of swiggy, and this incident has made me think twice about placing orders through your app as it seems you hire untrained and uncultured people for delivery. Hence what they would do to the food in between delivery is questionable.
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                S
                SushilBakshi
                from Delhi, Delhi
                Jan 27, 2021
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                Address: A-9, GF,, South city 2
                Website: I am complaining about your Swiggy App

                There's a problem in your App, as a result it isn't getting downloaded beyond 97%.

                I have been trying to download it, thru Google Play store, since last evening. Despite several attempts, the download does not go beyond 97%.

                Please look into the matter and resolve,

                Thanks,

                Sushil Bakshi
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                  S
                  Subha Karan Kaushal
                  Jan 26, 2021
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                  Dear sir today on dated 26/01/2021 I have ordered two combo packs on swiggy site shop name Yumzie pizza address 126 g govind nagar kanpurwhen I eat pizza suddenly i found a iron nail in pizza If I had eaten it, then anything could have happened to my health this shop is also not registered with fssai so I request you to take immediate action against this pizza shop

                  Regards
                  Subha karan kaushal
                  [protected]
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                    S
                    Saroja Ksaroja
                    from Kakinada, Andhra Pradesh
                    Jan 26, 2021
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                    I have ordered food at 9:40 pm from a restaurant and swiggy assigned a delivery executive.. but the delivery executive picked up the order and did not deliver it to me at all moreover it showed in the app order delivered. When I contacted swiggy they promised to take necessary action but when I ordered from another restaurant same delivery executive is assigned and he repeated the same thing
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                      J
                      Jay Gokani
                      Jan 24, 2021
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                      I'd placed a grocery order from Swiggy in December 2020. The products I received were entirely wrong and I immediately took it up with Swiggy Support via my app. Despite showing bill receipts and proof of the items I received - they were not ready to initiate refund and asked me to send over an email. After sending over the same information over email, I got one response saying they will assist me with anything and since then have stopped responding to me. It is now January 2021 and I still haven't received a refund that is a big amount for me.
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                        B
                        bmahesh
                        from Yaval, Maharashtra
                        Jan 20, 2021
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                        Swiggy not delivering the orders and auto cancelling the orders
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                          bmahesh
                          from Yaval, Maharashtra
                          Jan 20, 2021
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                          Swiggy auto cancelling orders
                          swiggy not delivering the order and auto cancelling the order
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                            D
                            dontatha
                            from Kolkata, West Bengal
                            Jan 19, 2021
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                            Resolved

                            Order #: [protected]
                            Name: Tathagata Dutta
                            Day:18.01.2021
                            Amount: Rs 326
                            My food order was cancelled informing that I failed to respond to executive call. I never got any calls and suddenly got a notification saying order has been cancelled.

                            The customer care said they tried contacting but could not reach me even though the delivery executive can easily reach my house if they ask some one or even look for the place. I did found an email saying that the delivery man reached and waiting but obviously it is not at all a preferred mode of contact for anyone as nobody looks at their email continuously. I did not received any call or an sms saying the executive has reached my place.

                            When I asked the customer service executive to resend the order or for refund. they said they can only provide half refund as per their policy for showing good faith. But not delivering the order or returning only half the money is anything but good faith.

                            My request:
                            i) Why should the customer be the one getting penalised for associate fault? or due to their technical fault - I would like Swiggy to investigate and provide me proof that the delivery person contacted me i.e. rang my phone and how long the ring lased. I don't have an missed call / sms during the entire time.

                            Thank you Customer complaints for providing path to consumers to raise their voice against cyber losses we consumers face.

                            PS: Money is not a matter to me, I ordered food for 2500 RS today apart from this 326 RS. False claim that I did not respond to executive call is highly unacceptable!
                            Jan 19, 2021
                            Complaint marked as Resolved 
                            The social media team emaled and are processing the refund
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                              B
                              bmahesh
                              from Yaval, Maharashtra
                              Jan 16, 2021
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                              Swiggy not delivering the order and auto cancelling the order,
                              Amount is not refunded
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                                bmahesh
                                from Yaval, Maharashtra
                                Jan 16, 2021
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                                Swiggy not delivering the order and auto cancelling the order
                                Money is not refunding
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                                  C
                                  Chanchal aggarwal
                                  from Rewari, Haryana
                                  Jan 13, 2021
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                                  Address: F33a new palam vihar phase 1 Gurgaon 122017

                                  I have recieved incomplete order. I was placed a order on 1st Jan 21. My registered email id is [protected]@gmail.com
                                  I was place 3 pizzas but i have recieved 2 pizza and both pizza quality is worst . Pizza was uncooked. I was raise a complaint by mail but executive said i will provide you better service in next time . I was paid amount of 3 pizzas but recieved 2 pizza.
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                                    A
                                    Akshayrevankar
                                    from Delhi, Delhi
                                    Jan 12, 2021
                                    Resolved
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                                    Resolved

                                    Address: E-02 CHITRAKUT CENTURY sahakar nagar Bangalore

                                    Payment for the order was successful but the order failed no refund initiated from swiggy
                                    Jan 20, 2021
                                    Complaint marked as Resolved 
                                    Swiggy initiated refund
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                                      Akshayrevankar
                                      from Delhi, Delhi
                                      Jan 12, 2021
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                                      Address: E-02, CHITRAKUT CENTURY sahakar nagar Bangalore

                                      I ordered food on 29dec from swiggy, the payment from Google pay was successful however the order failed and after the agents promising refund for the same I get to know by senior rep that no refund was initiated and I have still not received my money.
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                                        S
                                        Sheetal hatkar
                                        Jan 9, 2021
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                                        It's been 3 to 4 incomplete orders from different restaurants in Hyderabad which were dilivered by swiggy. Now the company is not ready to refund the money.there non of the consumer care no. Is working.they have automated chats and email.human assistance is bill.
                                        A lot of money is stuck with them but they are not ready to give back.such companies should be banned from businesses.
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