Swiggy Complaints & Reviews

Firstly I got call from swiggy saying my order is kept at main gate...n said "aandar nai aane derahe h coz entry allowed nai h outsiders ko. I said it is allowed then he said I ll keep here u collect." When I went down at main gate I didn't see my parcel.
The guards said madam entry band nai kiya h..
From then I was tracking n trying to call but couldn't connect.. then lastly I could conne t n found the delivery boy was drunk n lying on road ( this I got to know from some man who picked up the call n said apka delivery h kya madam, yeh ladka yaha gira pada h pike)

I again called the guy where he couldn't speak a word and was uttering something which I couldn't understand. Pathetic behaviour..
Swiggy should give delivery to responsible ppl. Even the restaurant should not give order if they find the delivery guy is drunk..

Sunday (18 Apr 2021), I ordered one biryani and one loose prawns try from Papadam blue restaurant, both are very bad and bad smell was came, and one more main important got the chicken bone on prawns biryani, immediately I informed to swiggy they are not taken any complaint and given free advise to me i.e., "If any problem in delivery we'll help you but in food in any problem, please contact with restaurant or freely complain to food inspector." This customer never expect these kind of resolution. Actually I paid money to Swiggy not restaurant then swiggy is the responsible person.

I want to inform swiggy disappointed me so bad there delivery partner misbehave and didnot listen me .I have order food for my home the address i have selected was correct but delivwry man call me and said muje yah location khai or ki dikha r hai mai wha jaunga.I said bhaiya maine usse address pe already bhit orders kiye hai kaise galt hosakta h .They force me to shout aand after that there executive call me Garima and said that I have selected wrong address that why we can't delive..I told them if i selcted wrong than how is my earlier order reached at my destination.Pls explain she didnt clarify this to me .Both were pathetic.My mom was sick I have order some food for her even I said this to delivery man but he refuses too .
They even take my money.I want my money back.From now onwards i am not gone use swiggy at all .

I live in Viman Nagar, Pune. I ordered food from swiggy app from Al zaika restaurant today. I ordered Veg Biryani because its Navratri Festival we are celebrating at home. Unfortunately Cockroach found in the food. I complained same issue with Swiggy and they offered me a compensation coupon of bill amount. I asked them to refund me the money and strict strict action to be taken against restaurant but they said Refund of money in cash is against there policy.
These compensation not needed. I want to take strict strict action against the restaurant as well as swiggy. Swiggy dont understand feeling, emotion and religious aspects of people they believe compensating with some with some money is what customer wants. I want strict action against both parties.

I had ordered Neruppu Paneer21 from Swiggy from Thalaivars Biryani restaurant but they had sent Non Veg food instead of Paneer.
My wife who is born vegetarian had this food considering its Paneer and this had seriously disturbed her and we are regretting for ordering from Swiggy.

Thats the reason i am filing this Consumer case to compensate for disturbing one's religious sentiment.

Order No:[protected]
Restaurant - Thalaivars Biryani

I was ordering ice cream on swiggy. First it showed delivery charges 32 again increased 15 rupees more in few second.
Next it shows 40% on app for appliying SWIGGYIT app but when I appiled it shows only 25 cashvack with amazon prime.
Please check with fraud.

regards
R Mahender
[protected]
Such a fraud

I was ordering ice cream on swiggy. First it showed delivery charges 32 again increased 15 rupees more in few second.
Next it shows 40% on app for appliying SWIGGYIT app but when I appiled it shows only 25 cashvack with amazon prime.
Please check with fraud.

regards
R Mahender
[protected]

Refund for swiggy order no.[protected], with reference number for refund[protected] on match 6th 2021, is not yet received.

Please act on this ASAPnand get it credited in the account.thanks

Last week my friend ordered food from swiggy and that delivery guy acted as if he couldnt find the house so he asked my friend to share the location on whatsapp and my friend did so he reached but after few days he started texting my friend my friend felt so uncomfortable my friend blocked him but he is still tried to reach her out and he texted from another no. this time he was talking dirty
here is the no. of the delivery guy [protected]
his name is Gopal Choudhary

I have ordered a food from swiggy Order #[protected], and instead of paneer chilly they send chicken chilly. I have raised a complaint to them but didn't hear anything from them and even there customer care is so arrogant and they were offering me 127 rs in return. really shameful business.

I ordered food from swiggy and paid by googlepay and order cancelled from swiggy and refund not received in my account

I contacted to swiggy for refund
They completed the refund and the payment is not reflected in my account yet
The transaction no is[protected]
Please solve my issue

On 1st April 2021 i had cancelled an order cause the delivery boy had not been able to deliver for whatever reason and i was suppose to get the full refund as they said. In refund status its showing me that the refund process is complete but when i checked my bank account i havent got the money back in reality. I asked customer support and they told me to wait for 7 working days but i am not satisfied with this considering they said i was suppose to be refunded on the same day of cancellation. Please i want the refund. I hope swiggy stays honest. The details about my order is given in the picture

Deliver an unhygienic food and their delivery boy was also not wearing any gloves or mask, so I haven't consume the food, when contacted to swiggy customer care, they accept their mistake and forcely provide me discount coupons by saying that they are unable to process the refund. They have not mention the reason why they are not able to process the refund to me.

I ordered food in online by mistake two times payment made I informed no money refunded

Dear,
Sir/Madam,
I would like to inform you that from last 15days my swiggy account on mobile no.[protected] is deactivated without my knowledge after giving several times complaint at the customer care email Id the response had came that my swiggy account will be reactivated within 5buissness days but till now it was not reactivated.Kindly help me with this matter please. Thanks & Regards.

My name name is Narendra, I have ordered a cake with order I'd : [protected].the cake is not good, it is tilted...complaint raised but not rectified ...please help me

I made an order with Swiggy on 28th March. My order ID for the same is [protected]. The order was placed for 3kg dhokla for which I paid prior online. Later on after a few minutes I called the restaurant to tell them to pack them separately and to make 1kg packets each. I was then told that they are only delivery 300gms of Dhokla and not 3kgs. I then asked to delivery boy to check the weight first and only deliver me if it is complete 3kgs, else you also do not need to pick the order from the restaurant as his device was also reflecting 3kgs of dhokla ordered. Later on I got a call from Manav from the swiggy Delivery team saying that the restaurant is denying and they could only deliver 300gms in this price and I was asked by him that the amount I paid is for 300gms dhokla and it was a technical error that less amount was reflecting. I denied and said, that I have sufficient screenshots and I need my order. They insisted on refunding my money after half an hour was already gone. I didn't agree and demanded for order on which they themselves said that we are cancelling the order and I said that I'm not looking to cancel or to get a refund just give me the food promised. On which he said that you should speak on the chat window with the customer care. I went on the chat window, wrote a text and immediately he called again and said that I'm cancelling your order and refunding your amount. I kept saying that I do not need a refund. He didn't listen, just gave his information and disconnected the call. After that I landed back to the chat window and showed them screenshots to which they replied that the item was not available with the restaurant and that's why they cancelled the order. I said that I didn't want this. This is without my concent. They have a policy that if I do not cancel my order within 60 seconds of making it, then I can not cancel it and I've to bear the charge, whatsoever happens. But herein they have a win win situation always. This is a service industry and they are not even listening to me. Just sent a notification that your money will be sent to the source account within 5-7 business days. Companies like this are fraud and I want strict action against them. They are making fake promises first and when they are not able to fulfil them, they just do with whatever they are benefitted. They do not even listen to the customer.

Ordered food today in swiggy out of 4 items one item spoiled.

Spoiled item is BBQ chicken half..smelling and not able to keep it in mouth.. hotel star briyani, rajakilappakam. Please take action. Smelling badly.. kids are here and how can you give this food.

My id has temporarily blocked so I kindly request to reopen my account plzz plzz

I had ordered sandwiches from swiggy today but the delivery boy was at some other place instead of delivering to the adress where I wanted .. when contacted to helpline number, they said that there is mismatch in location . What was my fault in your technical glitch? Swiggy is resistant to refund my money back. I want the refund. Order no [protected]