Swiggy Complaints & Reviews

Team,
I placed the subjected order with Swiggy on Saturday (26th June). To my surprise more than half of the items were missing in the order. I registered my complaint using the chat option on Mobile App, but the issue was not resolved to my satisfaction. Your customer service is a pathetic one.

It was a horrible experience as I had some guests at my home. Order was delayed a lot and to add to agony - order was incomplete. We finally had to order from somewhere else.

Below were the items missing in the order. All the snacks were missing.
1. Crispy Chilli Honey Potato
2. Dahi Ki Tikki
3. Chutney Paneer Tikka

I want compensation for this. Not only the food items but also the mental agony I had to go through. I will never ever in life order through swiggy nor recommend to anyone.

I have been complaining for the same issue from past 3 days. But I am getting no help whatsoever from your pathetic costumer support service.
I order sabzi worth Rs564 from swiggy and it all came spilled in plastic bag. And even after such disaster they are ignoring me to limits. All food went waste as the plastic was not even clean. It had black spots and all. And entire sabzi was spilled over in plastic

I order food yesterday but my food is stale and very sour in taste I do mail but I can't get solution at all everytime I am not satisfy with your solution I am very disappointed pls give resolution ...I do mail many times but I get solution as always...in mail they said for rating...I fell sick after taking this food...I through all food in dustbin

I am Ramesh Yadlapalli from Hyderabad. Pin: 500049. When I ordered food, payment was success in PhonePe but failed in Swiggy. It asked me to retry the payment and I did. After 3 minutes, when I check, there were 2 orders placed instead of one. I canceled one order and asked for refund. But Swiggy denied. See how Swiggy is looting people even for their mistakes. Requested user log but no response from them. They looted Rs.1004 from me even for their mistake. This is completely injustice.

I ordered food from swiggy yesterday at 8:33 and i was waiting for order. In swiggy app shows that deepak kumar gupta will deliver your food. Mobile no of deepak kumar gupta is [protected]. I called that number. Phone rings once after that he blocked my cell number. Sir please help me.
My order id is #[protected]
I ordered food from madras cafe Dwarka

On Sunday i order a food from Swiggy,

Order details, My Mobile Number [protected]


Ghar Ka Tadka -- order was -jammu wale rajma with jeera rice bowl,

Cost rs.189. Including tax Rs.198/-
As per my account i order 1 + 1 free,

But i got only 1 Rice bowl, where is the other one, i asked delivery boy,
he replied what ever hotel people given, he brought,

Then what is the use of ordering in Swiggy.

This has regards to the below order : Order #[protected]

This was an incomplete order as an important item was missing from the order.

When i contacted the customer care i was guided by a chatbot wherein i was given the resolution that the due amount would be credited to Freecharge being the source of payment.

Till date i am unable to see this amount of Rs. 28 on Freecharge.

Attached details !

Swiggy has started resorting to unscrupulous ways of cheating customers by delivering incomplete orders with missing items and not refunding the money on time.

It is a matter of great shame and disgrace. How dare you people do such things?

I want this amount credited to my Credit card or account linked to Swiggy instead of beating around the bush.

I have wasted my time writing to Freecharge but the fault is actually vested with Swiggy.

I have placed order from swiggy and order accept at 10.30am..expected time of delivery time was 11.15am.
But received order at 12.15pm.
Delivery persons falling only gps but not falling a given address in details.
Calling multiple times for address details. Why hiring person those who dont know proper areas and address of related city.
Order ID#[protected].
Sumit Ohal

Person was polite and good but upper scenario which is hectic.

I place order from swiggy which was chicken shawrma and in that food I got metal wire while eating food which is life threating the and swiggy doesn't even bother to listen the complain

Hi,
I was charged a cancellation fee after the app chose the wrong address. The swiggy app automatically chooses the address. But this time the address chosen by the app was incorrect. The app does not prompt for choosing the address. Later, I checked the order delivery time. I found out the delivery address was incorrect. The order was not even picked and they charged me a full cancellation fee of 224. This is unfair.

Date of incident - 26th June 2021
Order Id :[protected]

This evening I ordered food for my family from swiggy it showed me that my food will be delivered to me in 36 mins. After waiting for around 35-40 mins the delivery guy came and asked me for OTP, I received a message were my order id was mentioned but didn't received any message with OTP, I immediately tried reaching out to swiggy but everytime the line was busy. Even after many discussions with the delivery guy he went off and cancelled the order and 100% of the food cost i.e Rs 770 has been charged to me as the cancellation fees. Finally after trying so, mANY TIMEs I was able to reach to the CUSTOMER service and they told me that it is their policy that they can only refund me 50% of the amount. What a ### policy of swiggy, It is so, pathetic that these guys have so, bad messaging service and CUSTOMER service.

I request for 100% refund

I had to cancel order as it was delayed beyond 1 hour. I redid not recieve any resolution fr customer care nor they took complaint

Your Swiggy order #[protected] has been cancelled. You will be charged Rs 173.0 as cancellation fee.

I ordered a coco crunch cake on 19th June from this restaurant "Whipped" via Swiggy platform with Order ID:[protected]. The cake was not packed well. It didn’t come with an ice pack. It was completely melted. Absolutely shabby and disgusting. It was just all over the box. Really really disappointed with the way it was packed and sent. It was spilled in the box entirely and not worth eating. Really a horrible experience! On top of that, it had a tag on it saying "Happy Birthday Symbol". I didn't even ask them to write anything and this is what I get written on it.. please see the attached photos for reference and tell me if it seems worth eating or taking along on someone's birthday. And then when I raised a complaint on Swiggy portal they denied to pay heed to my request stating they won't be able to close the complaint in my favor as it did not pass their checks or whatever and they won't provide any refund for the same. However, you can clearly see in the pictures the quality of the cake. This is just not acceptable when I am spending a bomb of money on a cake. Please look into the matter and address my concerns at the earliest. And I'd like a refund for this useless cake sent to me which wasn't close to anything that anyone would want to even take a bite of.

I had ordered items. Amount deducted from my bank but the order was still pending

My order no[protected]

I order Chitol Muithya 4pcs from ami bangali

But I recived 3 pcs,

I thought ami bangali is prestigious brand but how they are Fraud us along with swiggy, also i dont get compensation or replacement

My order number is[protected]. I did my refund amount yet. It is almost 2 weeks.

I have ordered Mix Choupsey from Second Wife Restaurant through Swiggy on 23-June-2021. But I received Chicken Choupsey where there is no trace of Prawns at all. I called the Restaurant but they are behaving rudely by saying they have given prawns. Like this they are making customers fool and earning money. So please take a note of this. Also I have shared pic with Swiggy but Swiggy customer care executive is also not willing to take any action. I guess both the restaurant and Swiggy are in the same boat. So Swiggy also not willing to take any action.

Swiggy has been playing the fool and not bothering to credit an amount of 1143 to my account after a gap of 3 weeks now. Their customer service is pathetic. They need to be charged for cheating.

I had advised order on Swiggy .Order no. #[protected] on 10th June 2021. After around 15 Minutes, I got call from their Customer Office, saying that they had erecived two orders on same time and are canelling order due to confusion. In another minute, I got sms stating that they have cancelled order and charged me the amount of order as cancellation fee.

I never advised for cancellation and were waiting for delivery. I reported sae on email and received complaint Number 10996663.

After repeated follow-ups, i have got email yesterday stating again that because I had cancelled order, i am being penalized.
it seems modus operandi of Swiggy to cheat customers on daily basis.

Please help resolve. Swiggy shall be penalized and Audut must be conducted on amount it gets due to these kind of transactions.

Hello,

I had ordered a biriyani through swiggy app, just after sometime my order got cancelled saying that it was cancelled as the delivery guy did not get any communication back, even though I did not get any call on that day. Since I contact the swiggy's customer care executive. I was being told that I need to compensate cancellation charges for which I did not comply with since I did not cancel the order in the first place, after sometime he mentioned that I need to compensate half of the cancellation charges for which I was told that only delivery charges were only cancellation fee, which would be around Rs.50 or even less to that of amount. Even though it was not the best solution I should be given I said ok. And then I have not been refunded any money to my account, despite being refunded they were changing their tone and words that I was promised to be given back 50% from the value of entire order, which sounds bizarre and absolutely injustice.
Now my question is, is swiggy really comply with consumer rights while framing their refund policies or any policy for that matters? and how to get my money back ? and also they have my money in their account for all this time, which could have been made some interest if they were in my account. So I need the best resolution from swiggy, which is refunding all my money back in to my account, or else is it only consumer protection cell that I need to contact to for the best resolution? This is absolutely inhumane and waste of time. I think Swiggy shall compensate consumer of its app for wasting their time with poor quality of services and their inability to solve it in time. And also they have deleted my old chat with then in which I was promised to be given refund with 50% of the amount from the cancellation charges would be remitted, Do you call it transparency? This is regarding order ID Order #[protected] with yuvraj restaurant, ongole, AP. Dated back to June8th 2021, 12:02PM.