Swiggy Complaints & Reviews

As per swiggy rule a delivery agent should wait for 10 to 15 minutes for the delivery to actually take place. My order was canceled prior to 15 minutes time frame and charged my order full amount as cancellation fee, when I actually tried contacting the delivery agent before 15 minutes of time frame I was made unable to contact the delivery agent and there is no such proper medium to make a call from the customer side. I think it infair to charge my whole payment for cancellation fee, when I actually tried receiving my order within the time frame of 15 minutes.

I placed an order on order on swiggy and after a while they cancelled the order saying my number was unreachable, which it was not. Now they have charged me full amount for cancellations and are refusing to give me my money back. Even if they couldn't reach me on my phone they could have easily brought the food uoto my place

On 27 aug 2020, i was ordering the food from swiggy and the food order was not completed but the money got deducted through amezonpay (Rs.620). Instantly i received the msg that it will be refund soon but not refunded yet. I was so many times call and chat with swiggy customer support but they not able to provide any solution or refund yet.
Kindly help me to short out this.

Regards
Kiran mhatre
[protected]

I ordered breakfast from bib-english breakfast in the box via swiggy on august 28th at 8am. There was a cockroach in the mushroom item provided in the breakfast. It was really disgusting and i could not eat any part of the food and had to throw out the entire food item. I complained to swiggy and asked for a refund. The item was priced 199, but they gave a refund of only 89 rupees. They have taken the full price for the food item, delivered low quality food and refused to provide full refund.

My name as registered by you is rajasthan. That is not my name, obviously. My name is rajendran. Please make the correction.

I make a order on swiggy... My order id is [protected].. Courior boy and exucutive cancelled my order and refuse to refund my money.. And abusing me.. Swiggy coustomer support executive behaved very bad... He abusing on call.. I have recordings.. And i am going for complaint on behalf recordings

Need to know when we use birthday as a coupon code and its shows you have an off for rs 75 then why in bills its showing
Rs 74.99
We pay taxes fully whether it is in any amount of paise then why in our coupons code it showing 74.99.
Need to know rhe reason.

I ordered an item through their app but of some reason i mistakely ordered another item so then i want to cancel it, but the order wasn't prepared and the customer care kept asking me they will 100%cancellation fee which i didn't understand at that time.
I will not ask my refund if the order was prepared or out for delivery because it will be the loss of restaurant but in my condition that's not the case

DDelivery boy called me and said I arrived but when I called my multiple times 7-8times he didn't picup and after a while he cancelled my order I got mail that he couldn't connect me with how come this possible he called me so that is totally wrong they charged my total food amount I need my hard earn money

A pre-paid order was not delivered but the order status was shown as delivered. Swiggy was unable to provide any assistance and they stated that the address that I provided was wrong. This was not the first time I ordered on Swiggy and numerous previous orders were delivered correctly to my address saved in the Swiggy App.

Ok, so I have been a loyal customer to Swiggy until today.

I had ordered lunch. After 1 hour post ordering, nobody came - ok - sometimes there are delays accepted.

Another 15 minutes - nothing. Tried to call deliver exec. - his phone is unreacheable. I was getting anxious. After another 15 minutes, I get an email that order has been cancelled. I tried to call delivery exec., after multiple attempts I was able to get through. He said he had already been to my place but I was not available on phone so he took it back.

My location is pretty accurate and none of my previous orders had been cancelled from Swiggy. My CCTV footage shows nobody came to deliver the order.

I think it was a scam. Swiggy refused to acknowledge their fault. Hey, they even offered me Rs. 125 off on the next order - no thanks! I don't want to get scammed again.

Also, the way the treated a loyal customer is shocking. They said their cusotmer service team tried to reach me for 4 minutes - LoL! Attached the chat.

Try to stay away from Swiggy. Zomato is much better - 0 delivery issues so far!

Order id: [protected]
Registered phone number: [protected]
I have ordered :
1) 6 butter aloo naan
2) dal makhani 1
3) dal handi 2
4) mixed veg

I have received fully damaged order dal makhani and naan was fully destroyed, where as dal handi and mixed veg were missing, i am really very very disappointed with swiggy's service on this regard, i have always been a loyal and happy customer to swiggy but this incident broke me completely, whether it was the items received, swiggy app, or the executive that came on chat to help me all of them were just so bad, that i was left with no other option to come and complaint here.

I reported in the app that the items were damaged the bot initiated the refund of 365 even without letting me know the amount of refund it is issuing, and issued 365 whereas i was in presumption that it will issue full refund as it did not show me an amount where as after issuing refund it showed me refund issued 365 and one more msg popped up that was supposed to be there before issuance of refund that we will issue 365 as refund, if i had knew that 365 will be issued why would i agree for such a miserable order refund of 365, i have paid 730 and i ant my 730 back.

I need my full refund. There was a technical glitch in the app for which the executive blamed me this isnt a way to treat customers swiggy mind it.

Refund my rest rs365.

I have ordered paneer 65 in which i found black burnt and charred pieces and the food is very salty

I ordered my dinner from swiggy app. But i did not receive order, i already paid money (199 rupees) to swiggy. I called so many times to delivery executive. But he didn't receive my call. Finally i called him to my another number and he picked the call. When i ask him for order delivery, he told me that your address is so far, so i will not delivery this order. When i complaint to swiggy, i did not get any solution from swiggy side. I have recording of delivery boy. I am very frustrated. I didn't get dinner due to behaviour of delivery boy and swiggy did not supporting me.
I am not happy with swiggy service. I want strongly complained to delivery boy (Deepak dahiya) and swiggy.
Please take a strong action against him.

Regards,
Vishal sharma
[protected]

I have placed an order amounting to 206rs from swiggy and the order wasn't confirmed and when I called the restaurant it said that the item was unavailable, so I cancelled my order and swiggy informed that my refund was initiated but it is still not credited in my bank account. I ordered on 10th August and still no refund has been initiated by swiggy as they said it will be refunded within 4days. They just gave a refund reference number and I don't even know what to do . This is so frustrating and I get scolding because of this. Thank you swiggy😡

I ordered from swiggy and they gave a wrong order on lower price. When i tried to raise a complaint they are saying i cant raise a complaint as the order was not updated as delivered. They said that they have escalated the issue. I cant contact the restaurant as the details they have provided is not a valid information. As the number is out of service or no incoming call is available for the number. They said that they will callback within 24 hrs but no callback came. They are cheating my money and say that they say they cant do anything as the order is not closed. But they are not closing the order for more than one week. Worst experience ever. No one should ever order from swiggy.
Order id:[protected]

I ordered a cake on 5th aug from swiggy of rs 185. Due to the nature of the cake including egg i had to cancel the order and i put my request for cancellation of order immediately but as the customer care of swiggy took too long to come to chat, i had to wait for some time to cancel my order. And they didnt cancel my order immediately as they were trying to arrange eggless cake for me through the restaurant. Finally my order got cancelled and they charged me approx 50 percent i. E. Rs 92 as cancellation fee for delay in cancelling the order. Later on i had a chat with swiggy customer care executive and he assured me to wait for 4 to 5 days to get the full refund amount. Now they are refusing to give me full refund.

Hello SIr, Madam,

Below i have pasted the complaint mail sent to Swiggy on which i have received no reply Yet.

Apologies for not being to the point.

Hello There,
My name is Milind Dhakre, Ph No [protected].
On 7th of August, I placed order at Mad MOMOs of Rs 370 and paid via AMAZON PAY. After the successful transaction while redirecting back in the app I have got a message saying "We are not sure your order went through", I checked in MY ACCOUNT Orders list and no order was listed/added/updated in the list.
So I contacted the customer care executive via In-App Chat and informed him about what happened, He said Even he CANNOT see any order placed and the money deducted will be refunded in 2 or 3 days (Refer the screenshots in folder 7th AUG of the chat from very day).

Considering the above i.e. 1st Order was failed, I have placed the same order again but this time i paid through PHONE PE, i.e 2nd order placed, Delivered, i ate it.
I waited for 3 days and contacted the bank for refund status. They said the transaction was successful and the issue needed to be addressed by Swiggy itself.
So i checked the App to access Chat and here i noticed that the previously missing order is now listed and to my surprise IT HAS BEEN UPDATED AS DELIVERED that too by the same Delivery guy Alim Bashir Shaikh who delivered my 2nd order which was prepaid via Phone Pe.
I spoke to customer care executive through chat today, all he replied with was just 1 line "I can see both orders delivered so i can't help you with it" (Refer the screenshots from folder 12th AUG)
Long Story short, While placing 1st order your app messed up after payment, No order was shown in the app or got updated to confirm or track the status. Cross checked with your customer care executive.(Check screenshots from the attached folder named 7th AUG)
Considering that the 1st order was failed (Confirmed by your Cust. Care executive) and i will get the refund, i placed the same order again, Delivered.
Here, I paid for 2 orders, Got delivery of 2nd order but NO refund for 1st Order instead a FALSE STATUS has been updated in the app.

# Your App messed up the 1st Order (Check Chat screenshots)
# Got NO refund for 1st order paid via Amazon Pay.
# App suddenly started showing the 1st order details.
# Today, I found the 1st Order has been marked as Delivered Which was NEVER happened. (Check with you delivery boy Alim Bashir Shaikh)

NOTE: FYI, I am using the TATASKY FIBER 100 MBPS plan so there is NO chance of having a slow internet speed, If it was the case then the payment itself could have failed.
I hope you understand the case here,

Milind

Today the delivery was brought in torn condition with food spilling over. The delivery boy was not even apologetic instead he was arrogant. His name is Manikandan as per Swiggy App. Totally unprofessional, bad behavior and unfit for customer service. He was carring 3 or 4 orders all dumped into 1 small dirty smelly back bag. Is swiggy having some delivery standards especially in Covid times. I have taken photographs of the delivery that was given today. If i dont get to hear from Swiggy management by this week I will upload those photos on social media.

Venkat

Order No: [protected]

Ordered from:

Murugan Idli Shop
Shop 12, Perambur High Road, Perambur, Chennai

I am getting order details and delivery details in my email id for the last one year... The message is like

Hi radha,

Thanks for using swiggy! Your order from deep punjabi hotel has been delivered.

Looking forward to serving you again.

Order no:

#[protected]
Restaurant:

Deep punjabi hotel

Hi radha,

Thanks for using swiggy! Your order from ddl multi cuisine restaurant has been delivered.

Looking forward to serving you again.

Order no:

#[protected]
Restaurant:

Ddl multi cuisine restaurant
Which i never ordered.
Please take necessary action...