Swiggy Complaints & Reviews

Today the delivery was brought in torn condition with food spilling over. The delivery boy was not even apologetic instead he was arrogant. His name is Manikandan as per Swiggy App. Totally unprofessional, bad behavior and unfit for customer service. He was carring 3 or 4 orders all dumped into 1 small dirty smelly back bag. Is swiggy having some delivery standards especially in Covid times. I have taken photographs of the delivery that was given today. If i dont get to hear from Swiggy management by this week I will upload those photos on social media.

Venkat

Order No: [protected]

Ordered from:

Murugan Idli Shop
Shop 12, Perambur High Road, Perambur, Chennai

I am getting order details and delivery details in my email id for the last one year... The message is like

Hi radha,

Thanks for using swiggy! Your order from deep punjabi hotel has been delivered.

Looking forward to serving you again.

Order no:

#[protected]
Restaurant:

Deep punjabi hotel

Hi radha,

Thanks for using swiggy! Your order from ddl multi cuisine restaurant has been delivered.

Looking forward to serving you again.

Order no:

#[protected]
Restaurant:

Ddl multi cuisine restaurant
Which i never ordered.
Please take necessary action...

I ordered 7 items with delivery charge ₹40. After order placed I got message 3 items out of stock. I tried to contact customer care and asked to cancel the order. But they have denied and also they changed ₹40 to ₹70. And they have no replied and cut chat. When I got items 2 ice cream was more than 7 month old, I again contact to customer care and thier response is was cheap and in completely fraud way.
Now I understood that they have cheated me. They are doing fraud with lots of Indian in thic covid time. 3 things I know about swiggy.
1. Selling old and expired food item for more benefits. They are clearing just approx expired item for gaining more profits.
2. Delivery charge changable either items are out of stock. It is completely fraud.
3. Third class customer care. They not helped you. They have fake policy.
4. Fraud and fake just gaining more profits.

My order details are as :
Order no: #[protected]
Order date: 11 August 2020

Every sunday i place a order with swiggy, either i get less than half of food where i paid for full plate or the restaurant is serving rotten foods. Its really frustrating, this sunday even i placed order from swiggy. I received so little food, i felt ashamed of serving it to my family. Then i was bound to start cooking again. I ordered 1shawarma plate and 1magic thali where i got shwarma without chicken almost and that thali was suppose to half 2parathas, half biriyani rice, one egg, one kebab pc and 1pc chicken curry, but i received 1roti, 1spoon biriyani rice, one egg, one kebab pc and 1rotten pc of chicken curry. I paid a bill of 351 for getting this type of food. I cannot afford to keep on losing my money for these fraudster. I want my full refund, this is really getting on nerves now.

I’ve ordered food from a restaurant worth 327 from the swiggy. Everytime i order food i get a contact number of delivery partner in the app. But this time i haven’t got neither contact number nor calls from the swiggy dealers. And they said that my order is cancelled and my money was taken as the cancellation fees. When i asked them about sending my order back they are not agreeing to that or refunding my money. What are customers are they fools?

Order id : [protected]
I ordered pepsi pet bottle, classic chicken zinger & fries combo from kfc, bellandur sarjapur restaurant using swiggy app with cost of rs.264. But delivery person didn't bring the pepsi bottle. He told that restaurant didn't provided the pepsi bottle. I immediately contacted the swiggy customer care person but his answer is shocked me. He told that swiggy can't do anything in a rash way. He suggested just send mail to swiggy support. I mailed them but the reply is that they are unable to validate the my issue so they suggested me just rate the restaurant. They denied the refund amount for the amount i didn't receive. This is biggest scam swiggy is doing for 1000's of innocent people who can't raise voice against these kind of activities. Some one has to stop this.

What i understood is, all the answers from your customer support team is system generated reply only. So, actually there is no way that you can understand the feelings of your customer!!
However, i would like to bring in your notice that i was quiet happy with swiggy while i was ordering food in kolkata.
Since i started ordering in bokaro still city, right from the first order i felt the service standard is unsatisfactory.
# order #[protected]-first order was delivered after 75 min while it was supposed to be less than 30 min. Silly explanation - assigned delivery boy's duty is over so another delivery guy will be assigned.
#order #[protected]-very next order was cancelled as the delivery guy mentioned the addres is not matching. The most funny part is the delivery guy is standing in front of the house. After cancelling the order the delivery guy said i can give you the food if you pay me cash. It was so humiliating but we paid cash and took the food as it was already late (10pm) and left with no option.
# order #[protected]-again we ordered from 2 different restaurant. One order has been delivered and another order has been cancelled due to address not matching however this was the same restaurant i ordered first time.
#order #[protected]-last evening another has been cancelled after 35 min while live tracking is showing that the delivery guy is just near to my home. And we didn't receive any call from the delivery guy or customer care. And there is no refund for that cancellation. How irritating is that.

This is the type of service you are providing in bokaro. There is no value of customer there. They think customers are stupid. Very unprofessional. The way they are cancelling the order and playing everyday for no reason, it looks like customer satisfaction, customer sentiment or emotion is not important at all in your sop. Somewhere someone's kids or guests may be eagerly waiting for the food, but it doesn't matter for your delivery guy or your system.

So i ordered a pizza from insta pizza, greater kailash 2 through swiggy, i received it, ate well enjoyed and right next day i plan to order again but it shows that i cancelled my previous order and when i spoke to the lady on the complaint chat on swiggy miss ankita she shows least interest in solving the matter
I have screenshots of the calls from delivery guy as well his name also i had a conversation with swiggy executive the same night regarding the directions and the conversation i had with swiggy executive.

Order no. Is [protected].. My orderfrom swiggy side but they are not refunding my amount

I was ordering the food from swiggy and the food order was not completed but the money got deducted through phonepe (Rs141). Instantly I received the msg that it will be refund soon but not refunded yet.

He was abusive, rude very impolite... Even after paying delivery fee. He is not delivering food.

I am writing to you to raise an issue about: online food ordering

The issue that i have experienced is explained below

Our order number is #[protected].
Name: mrs swetha.

We placed an order for 13 items at kovai pazhamudir nilayam, madipakkam. Among these 2 bunches of coriander leaves, 2 bunches of pudina leaves, and 1 piece of bottle gourd were not delivered. Besides, the bill was not supplied. As we requested the order to be delivered at the doorstep due to the pandemic, we cannot inquire right off reg the missing bill to the agent. I already raised the issue with swiggy csrs, but because there was no bill supplied, no further action was taken and the ticket was closed. How is this acceptable and why should not i be given a refund/aforesaid veggies redelivered?

Why chat or call service is not available for delay in order or assigning delivery executive. After waiting for 1 hour you are simply calling and telling we regret as delivery person is not able to deliver. Is it kind of joke, you are not telling reason or not connecting with delivery executive even just cancelling or replacement of order. If we choose replacement then again wait for another 1 hour and you can cancel after this also. For you customer is fool.
I will file FIR against this behavior if I'll not get my order now.

The head arrives at your delivery location and cancels the order. It doesn't even record the head call. Why do you provide such a service?

Order #[protected]
Big 12 x 1 - 665.71
Medium fries x 2 - 188.58
Pepsi black can 330ml x 2 - 114.28
Popcorn rice duo x 1 - 237.15
Classic chicken zinger burger x 1 - 142.86
Item total - 1348.58
Order packing charges - 33.33
Surge fee - 20.00
Delivery charges - 20.00
Discount applied (Swiggyit) - 74.97
Taxes - 69.10
Bill total - paid via credit/debit card - 1416

Big 12 item was missing and got a different pepsi can than what i ordered.
They are offering me a refund of rs 400 for items worth rs780 + taxes.

Due to increasing corona. I did not log in my id for a few days so my
Id was blocked.. I request that i can unblock my id again and work
Again.

My id no-978101

Area-moshi

City-pune

Hub-vishal nager (Pimple nilakh)

Vikram singh delivery guy is a rude person, he was really rude while delivering the order, delhi.

I ordered for dinner. The payment amount got debited from my bank account. But the order was not completed. The refund reference number for the order is[protected]

I ordered mutton through swiggy from green chick chop but the was highly disappointed with the kind of delivery, the received packet was not sealed. also wasnt of good temperature as it should have been as it was a meat order. when opened the pack, it was stale and had very bad smell after raising the concern to swiggy, all i got was a refund of small amount.. but to my dismay what will i do with this stale meat smelling so bad in my kitchn..
date[protected]
order number- [protected]
Is this the service being provided by swiggy that too in this covid time no sealed pack is delivered. The order looked like coming from local meat shop, how would i be sure if its the correct order where so much of mixing is happening in meat especially.
Highly disappointed

I ordered mutton through swiggy from green chick chop but the was highly disappointed with the kind of delivery, the received packet was not sealed. Also wasnt of good temperature as it should have been as it was a meat order. When opened the pack, it was stale and had very bad smell after raising the concern to swiggy, all i got was a refund of small amount.. But to my dismay what will i do with this stale meat smelling so bad in my kitchn..br...