Swiggy Complaints & Reviews

I was ordering the food from swiggy. Due to swiggy app issue amount get twice debited and both was successful transaction. As per bank report both transaction are successful. But swiggy first said that they don't havee recieved any money. On second day they are saying that the order was fail hence they had initiated refund. So. Why first they had told me that they haven't received any order amount. On third day the officer said me that amount will refund to my account onthe same day. But even amount not received yet. Again they are saying me to wait.
I am in very need due to swiggy i am sleep in empty stomach as i dint have any money to buy the food as they had taken my amount and used that amount for 4 days.
High action shoukd be takken on them otherwise i need defamation of 4 days.

I ordered food but they declined my order and my money got debited, this is the second time its happening the issue is money never gets refunded after 3 days

I placed an order no. #[protected] from Monica Ice cream via Swiggy on 8th June 2020 in (Dwarkapuri) Indore. No reply from anybody Swiggy and monica ice cream, swiggy and monica ice cream customer care number is not in service, so I requested return my money.

Fraud by swiggy!!!

I have placed the order no. # [protected] dated 09 june 2020 from swiggy app downloaded from google play store.

Delivery guy picked up the order and called me saying that swiggy has wrongly provided delivery address. Hence he is unable to deliver the food at my address.

I used chat option on swiggy to highlight this matter, i got message on 09 june at 12.26 pm about
50 % deduction as cancellation charges. I responded back – don't cancel my order at 12.26 pm

I was on chat with executive from 12.26 till 12.46 pm. Suddenly i received text message that 50% of the money has been deducted as cancellation charges.

I highlighted this matter to support chat, who responded at 12.51 that order has been cancelled by back end team without me agreeing to their cancellation charges.

Balance 50 % money was deposited in my account.

This is a nice cheating business technique where delivery guy picks up the order and then do not deliver it.
Without any authorization from customer, order gets cancelled by back end team. Swiggy charge them cancellation fee as per their choice.
Easy way to earn money!!!

I placed the order on raju kulche chole - vadodara, guy is 15 minutes drive from my home. They have informed me that delivery guy has picked up the order and they have no idea where he has taken the order

This is cheating, fraud and customer harassment!!!

My freind had ordered food through swigy on 7th june 2020 under order number [protected],. And this order was suppossed to be delivered within 38mins but this order never got delivered... Ur delivery partner refuaed to deliver the order... And
Ur customer care executive advice to cancel the order... On ur advice i cancled my order and now am without food in this cricess... And to my suprise u have refunded just a partial amount... Why will i bear the loss for ur mistake i want my full amount refunded and compensation for not delivring my iorder

I have placed the subjected order from swiggy using location services.

Delivery guy picked up the order and called me twice saying swiggy do not pay enough to deliver at my desired address.

I told him its fine, if you cannot deliver the order then cancel it.

After sometime when the products are not delivered, i used chat option on swiggy to cancel the order and take the refund.

Without informing me about any cancelation charges, 50% of the money has been take as cancelation charges.

Upon further discussion with swiggy chat support they are reluctant to raise any complaints or take any necessary action.

They are not connecting me to any supervisor, they are not trying to help with the order or with the refund.

This is a nice business technique where delivery guy picks up the order from store and then do not deliver it.
If customer goes for cancellation, you charge them cancelation fee of your choice.
Easy way to earn money!!!

I placed the order on baskin robin and store owner lives in my society. They have informed me that delivery guy has picked up the order and they have no idea where he has taken the order

This is fraud!!!

I have placed orders for food using swiggy application. After that i tried to download the invoice from application but could not succeed.
Hence written a mail to customer support email, in response to which invoices were forwarded from swiggy but does not contain complete amount.

Even after repeated follow up no proper response is received.
Below are the order details -
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

My de id is show you are on demand leave.
In 2 months
Please open my id i wont work
My manager not open my id
Please open myy de id

Dear sir / madam,

I am writing to you to raise an issue about: online food odering

The issue that i have experienced was: i had ordered food and observed garlic sauce - 20 rs., pita bread (2 nos.)- 40 rs. Were missing. I highlighted the same to swiggy, however they only refunded 20 rs. Remaining 40 rs. For missing pita bread is not refunded.

It occurred on: 2/06/2020

Swiggy needs to refund my money and teach their customer support team on how to handle such issue. As already due to corona i was afraid to order online food and more to that such approach from swiggy is really not appreciable.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Pankaj chaudhari

Order number: order #[protected]
Registered email address: [protected]@gmail.com

Flat no. D-203, karan rhea society, sainath nagar, wadgaon sheri
Pune
411014

I placed an order from kfc via swiggy on 30th may 2020 in gurgaon. The delivery did not include the 330ml pepsi can which costs rs. 58. I contacted swiggy and tried to talk to a delivery executive, he lied and said that since the can costs only rs. 25, he will refund 25rs to my account or give some food coupon. When i said that it must cost more than 25rs (I was not aware of the exact cost then), he said he will give 40rs. Two different customer care executives told me this.
Later, when i checked i saw that the can itself was 58rs, so the actual price in the combo must be higher.
It is appaling to note how these people are cheating customers, wasting our time and don't give a damn about customer satisfaction!

Hi,

I ordered roti, chilli mushroom and dall makhni and received all except chilli mushroom.

What the nonsense over here. I need money back as soon as possible of rs 200.

Sir i request for onboarding i submit details of restaurant on[protected] till now i did not got any information on when i can expect sir my id number is 620941

Sir i request for onboarding i submit details of restaurant on[protected] till now i did not got any information on when i can expect sir...

This is reference to my swiggy oder id #[protected] dated :- 24/06/2020 from phone no [protected] i placed a oder from swiggy and realised i have placed from wrong location so i cancelled the oder in 4 minutes... My oder amount was 722 and cancellation fees is 361 for the same oder.. If it would have been more time i would have thought that the food was prepared by in 4 minutes only i realised i placed it wrong and cancelled and also u people have charged just a huge amount of cancellation fees,, doing business doesn't meed looting customer hard earned money... Sorry to say that u people are doing the same.. I want my whole amount to be refund. Pls refund my whole amount asap as your customer executive failed to help me.. U lost a customer today
Thanks

Hello today for lunch i ordered food from oye noodles a restaurant highlighted by swiggy on their page. Three out four items were very bad quality not even worth feeding animals. I complained to swiggy at once but no action was taken. I oferred them to issue a refund or replace the bad dishes but on online chat they kept on insisting that i take a 200 rupee refund a d forget about this. It pains me to see how can i let the restaurant charge me for food that was too salty and only good to be thrown. The food was kept with me and i also offered to return it but swiggy remained adamant i am very unhappy as ethics say if you do kot refund you at least replace the bad food. Why should i let swiggy and the restaurant cheat me of my hard earned money. I want justice and will try my best to even go yo consumer court to ensure justice is done i was a regular customer and its apparent swiggy was protecting itself and the rsstaurant and not me a customer

Meri de i'd is 998568 my name is bhupinder kataria i am swiggy delivery boy meri 28 april se blocked ki hui hai bina kam ghar k guzara badi mushkil se ho pa raha hai... Boys meri ki i'd ka issue yeh hai ki unki i'd bina bataye temperory blocked kr di gai hai unko payment bhi time pe nahi mil rahi hai boys ko bola ja raha hai k 80 rupees ka kam karoge to mg milegi 300 nahi to koi paisa nahi milega.. Ab company wale boys na to i'd on kar rahe hai aur na kam de rahe hai aur na paise de rahe hai.. Aise time mein company ko sath dena chahiye tha lekin company unko ulta torcher kar rahi hai aur na unke manager unki koi help kar pa rahe hai aur na baat karte hai dhang se..

Hi i ordered from swiggy. I got cheated by swiggy. My order#[[protected]]i received 2 cheesyfries missing. While ordering i was shown 3 burger and 3 cheesy fries. I received 3 burgers and 1 cheesy fries. I contacted support for refund. They giving me options for coupon that time his now showing coupon amount and when i received that coupon amount is 150rs. To next order discount. But my 2 cheesy fries amount is 198 plus taxes but swiggy customer cares given to me 150 rs coupon i loss my 50 to 60 rs. Customer care denied my request & kindly take strict action & help me to get refund. Thank you.

Sir meri id kiyu block ki company ne khud zone se bahar ka oder diya tha is me meri kiya galti
Sir swiggy id 1155031

Your delivery boy picked up my food and was near my gate to deliver it. I requested him to come up and told him that the watchman will not stop you. He said we are not allowed to enter the property. To which i nicely told him that i have oreered almost everyday and the executive has come to my door to delivered. He kept arguing that we are not allowed. I asked him if he gets orders separately and if the rest of swiggy are given other orders. He did not know what to answer so kept arguing that he is not allowed to come up. After 10 mins i starred gerting irritated and abused hin 1st. To which he abuses me back. This is the service that swiggy provides.

I ordered biriyani they given plastic paper biriyani, I told to take back nu to swiggy but no reply from then pls action against swiggy now