Swiggy Complaints & Reviews

I am writing to you to raise an issue about: online food ordering

The issue that i have experienced is explained below

Our order number is #[protected].
Name: mrs swetha.

We placed an order for 13 items at kovai pazhamudir nilayam, madipakkam. Among these 2 bunches of coriander leaves, 2 bunches of pudina leaves, and 1 piece of bottle gourd were not delivered. Besides, the bill was not supplied. As we requested the order to be delivered at the doorstep due to the pandemic, we cannot inquire right off reg the missing bill to the agent. I already raised the issue with swiggy csrs, but because there was no bill supplied, no further action was taken and the ticket was closed. How is this acceptable and why should not i be given a refund/aforesaid veggies redelivered?

Why chat or call service is not available for delay in order or assigning delivery executive. After waiting for 1 hour you are simply calling and telling we regret as delivery person is not able to deliver. Is it kind of joke, you are not telling reason or not connecting with delivery executive even just cancelling or replacement of order. If we choose replacement then again wait for another 1 hour and you can cancel after this also. For you customer is fool.
I will file FIR against this behavior if I'll not get my order now.

The head arrives at your delivery location and cancels the order. It doesn't even record the head call. Why do you provide such a service?

Order #[protected]
Big 12 x 1 - 665.71
Medium fries x 2 - 188.58
Pepsi black can 330ml x 2 - 114.28
Popcorn rice duo x 1 - 237.15
Classic chicken zinger burger x 1 - 142.86
Item total - 1348.58
Order packing charges - 33.33
Surge fee - 20.00
Delivery charges - 20.00
Discount applied (Swiggyit) - 74.97
Taxes - 69.10
Bill total - paid via credit/debit card - 1416

Big 12 item was missing and got a different pepsi can than what i ordered.
They are offering me a refund of rs 400 for items worth rs780 + taxes.

Due to increasing corona. I did not log in my id for a few days so my
Id was blocked.. I request that i can unblock my id again and work
Again.

My id no-978101

Area-moshi

City-pune

Hub-vishal nager (Pimple nilakh)

Vikram singh delivery guy is a rude person, he was really rude while delivering the order, delhi.

I ordered for dinner. The payment amount got debited from my bank account. But the order was not completed. The refund reference number for the order is[protected]

I ordered mutton through swiggy from green chick chop but the was highly disappointed with the kind of delivery, the received packet was not sealed. also wasnt of good temperature as it should have been as it was a meat order. when opened the pack, it was stale and had very bad smell after raising the concern to swiggy, all i got was a refund of small amount.. but to my dismay what will i do with this stale meat smelling so bad in my kitchn..
date[protected]
order number- [protected]
Is this the service being provided by swiggy that too in this covid time no sealed pack is delivered. The order looked like coming from local meat shop, how would i be sure if its the correct order where so much of mixing is happening in meat especially.
Highly disappointed

I ordered mutton through swiggy from green chick chop but the was highly disappointed with the kind of delivery, the received packet was not sealed. Also wasnt of good temperature as it should have been as it was a meat order. When opened the pack, it was stale and had very bad smell after raising the concern to swiggy, all i got was a refund of small amount.. But to my dismay what will i do with this stale meat smelling so bad in my kitchn..br...

I have ordered a food from swiggy on 29.07.2020 of rs 1413. But i have received the order with some items are missing. Ispite of companing to requisite authority of the swiggy they are refused to refund my money of the product which are missing.

Worst food ever received
I have to throw it to dustbin directly.
Such a same how a restaurant can send such products. And you have switched off the chat option from aap. I have video as well as photos of that product.

Order no#[protected]
I brought some grocery through swiggy, however, since the delivery boy did not reached me or called me, i called up the swiggy for help, where i found my order was cancelled. I did not understand why that was cancelled.
And they even refused to pay the refund.

Understanding that due to covid, swiggy is also delivering grocery besides the prepared food items.

In view of its change of the items that swiiggy is delivering so its rules needs to be changed.
I ordered some ginger, chilles and potatos, and since it was not delivered and cancelled by swiggy, i request that my money needs to be refunded.

Swiggy patnar 30 minute with not delivery
I s mobile number [protected]

I had transferred Rs 10K to buy grocerites from Swiggy. As they have not yet started, I wanted my money back but they are refusing

I had asked swiggy to close my account and to refund my money of Rs 10000 which they are refusing
My Cell No [protected]

Pathetic services, items missing. Cake came in bad condition. Worst experience. Customer care services are so pathetic that they are least bothered to loose customers, they just are not ready to resolve issue.

On 19th of july 2020 around 9 pm i tried to place an order on swiggy food stores which was for about ₹1382. The order however, wasn’t placed but i made the payment so i got a pop up on my screen which said that the deducted amount will be refunded in 4 days! That obviously never happened! I didn’t get any order id, or bill receipt or anything. So, i tried to get help for them on the same day from the chat section and the executive said he cannot see any of my transactions because he is not related to the food stores and that i’ll have mail them and there is no other way to contact them. I insisted so he arranged a call back for me. The person who called told me that he could see i tried to place the order twice around 9 pm and that i paid money for the same so i should wait for 4 days or so. I was told that i was trying to place the order too late. So, i placed the order on 20th july 2020 for ₹1315 which was delivered. Since then, i have been waiting for my refund and the executives who chat with me cannot see my details since they don’t belong to the food stores section and they keep asking for the whole background and provide zero help or assistance. I have dropped mails to swiggy support since only they deal with the food stores. However, they take forever to revert and sometimes they won’t revert at all. They asked for my bank statement which i sent them and it clearly showed that i have paid ₹1382 to swiggy. However, they refuse to have received the amount and won’t refund as well, won’t revert to the mails!

They have no customer care calling service so there is nothing a customer can do except waiting for their mails. Its been a week and they didn’t refund my money and don’t even plan to do so!

This is extremely frustrating since there is no one you can speak with! You can only mail them!
This is the worst kind of service i think there is! I never used to use swiggy but i did this time and they are extremely pathetic! I should never have placed any orders with them!

Hi team, this regarding frequency of calls from swiggy to modify edit orders and thus delaying orders by 2 hours minimum. They will call frequently and ask for changes in order due to non availability of items. Why this is happening frequently. How things are managed and post confirmation of change, they will call continuously and get the order cancelled after 1-1 and half hour of to and fro. I want it to be escalated and resolved.

I have been using ginny since last 2 month, and a delivery boy is continuously getting the order late for delivery, and also misbehaving with me telling that I will cancel the order if i am not approachable at your convince place . name of the guy is israil mansuri mb.no-[protected] . pls take necessary against him other wise i have to uninstall you app from my device as well as from my relative too.

Dear sir,

This is sathish i have made a order from cake wagon the cake that cake was totally damage and i have made a complaint regarding issue and i am not getting proper response from customer care regarding issue and he is very roude on call and he is not the right person that to resolve issue the agent name mr dev i am making a complaint on him also giving wrong information and cheating to customer he is not ready to lesson the consern only i want complete refund and i want a manager call i want to talk if the call is not getting i have a recording and i have a picture o[censored] send a cake and i will make complaint in consumer court regarding this issue and make review in it app very bad service is giving from swiggy they are not giving proper service.

Partly eaten food packets delevered, as had not expected such act, tampered packet signs were taken as rocked in transit. Chat in help and support not found satisfactory.

Order no:

[protected]
Restaurant

Janta bhojnalaya and restaurant

Order summary:

Order no: [protected]

Order placed at: thursday, july 23, 2020 1:21 pm

Order delivered at: thursday, july 23, 2020 2:10 pm

Order status: delivered

Ordered from:

Janta bhojnalaya and restaurant
Vinay kumar s/o laxman prasad, near city mall, gudri bazar chapra, saran (Bihar)

Delivery to:

Bhupendra pd singh

Society colony west prabhunath nagar
Hanuman mandir, near housing colney, chhapra, bihar, india
Chhapra

Item name quantity price
Veg kirmani 1 ₹ 130
Paneer biryani 1 ₹ 150
Item total: ₹ 280.00
Delivery charges: ₹ 19.00
Discount applied: - ₹ 42.00
Taxes: ₹ 3.42
Grand total: ₹ 260