Swiggy Complaints & Reviews

My order no #[protected]
I ordered chicken biryani charged 314
When i ordered delivery time is 20min
After confirming 23min
But till now i didn't get my order customer chat they were telling delivery boy was not lifting call so we cancelling your order. Ur amount will get back 5 to 7working days.
What is this when we paid u will collect immediately. U has to return means 5 to 7days. How dare you to cheat public. This is 5th time. It happened to me. Don't cheat customer
I[censored] cheating continues means swiggy downfall start. I am going file case on consumer court. Tommrow on swiggy

This keeps happening over and over again, you keep sending me delivery with missing items and the customer support offers coupons of 30rs which does not compensate for the extra item that i have paid for. Most recently i had order from burger king and asked for fries worth 100rs which went missing and the customer support was of absolutely no use.

The customer service handler was also insanely rude for no apparent reason and was trying to justify me loosing money over and over again on their platform. I asked for an escalation of situation but the supervisor did not want to help at all and tried to put the blame on me and kept pushing a 30rs discount on my next order.

This has become a repeated habit of theirs and even when we try to overlook the issue they seem to keep taking advantage of me turing a blind eye

I ordered a pizza from pizza hut. The delivery time was estimated at 38 minutes. The order was delivered an hour later. The food was cold and stale. The delivery person was different from who was shown to me by the app. Moreover, there was absolutely no action taken by swiggy to resolve the query.

This is the second time an issue like this is happening. Ia month back i ordered from burger king. Items from my order were missing and swiggy took no action at all to resolve it. There would have been more than 10 email exchanges between swiggy and me but they provided absolutely no resolution.

Swiggy does whatever they want to, charge customers for the products and services they don't deliver and is not answerable to anyone. I want to press legal charges against the company and am ready to pay any legal fees.

This is regarding order number #[protected]. I did not receive any calls from the delivery boy for this order and the order was not delivered to me. Before i could call the delivery person, it started displaying that the order has been delivered already. Now the app does not show any contact information of the delivery person who delivered the order.

Since i don't have the delivery person's contact details and neither i am able to reach swiggy via its contact page - which by the way doesn't work - i request a full refund for my order.

Hi.

Such a big fraud service doing, they have not delivered my order, the executive picked my order and immediately said it was delivered and i tried to reach customer care and raised a dispute for that they are saying the executive number is switched off..
Further the order was rated as 4star, its means they have hacked and done the same..
And for that they have reordered the same but it was delivered after 1.5hrs.. Such a worst service organization..

Please don't use swiggy anymore. Coz they are hacking and doing. Be cautious

This delivery boy
Not waiting in any of the signal
Not using helmet
He hit a bike
I shouted
Police ah pathi india ve asingama pesaranga, police engakita vachuka matanganu bold statement solrar

He said i will not wear helmet and never stop in signal
Please take action

Tno6
M4618

Dear sriharsha,

With utter displeasure i am writing this email to you that inspite of being a regular user of your app, i landed up in such dissatisfaction with your service standards at the time of handling hungry customers...

As a last time user of your app effective today my few suggestions to swiggy having used this app for a pretty long time.

1. Please do train your customer care executive as all subscribers are not thief and cheats that they will waste time in calling and making wrong complains to get extra food.

2. When a customer is not satisfied and hungry don't show him technicalities and rather handling his hunger you start explaining him charges which will be further applied...

Just to brief you of the incident at midst of your busy schedule...

1. I receive a wrong order delivered partially.

2. I call up the chat they say to send pictures of what i have received (If i wanted to cheat i could have hidden the packets and said i have not received). I didn't understand what was the purpose and making this process length

3. Then i wait for times again as executives are not available...

4. Then in the process i made a wrong selection of what i have not received instead of receive

5. After a wait i understand the order has been replaced and i am happy with my family and waiting for the food.

6. On checking the order i see there has been. Mistake and when i call up and request that there has been a mistake i am being given an explanation that nothing can be done and if you cancel this order you will be charged additional 115 for cancellations...

I am actually surprised to understand that from 2.30pm to 4 pm i have been fighting for an order value of 611/- which i placed and received an order value of 450/- (Wrong food items) and then swiggy charges me additional 115 cancellation charges for calling and requesting for a change in order which the executive denies completely.

I am shocked with such incident is this the way to make business with customers leaving a worse experience...

Extremely... Sad and disheartened to face such situation...

I ordered two orders through swiggy and i got only one item. They haven't given refund or redelivered that item. They gave a coupon. They are cheating people with coupon instead of food. Customer service also very bad. They are sitting there to give only coupon. I ordered food and they gave me coupon. Who wants coupon. They are cheating and taking our money. They repeatedly doing this.

I have placed on order on april 12th 2019 with swiggy but i never received the food order. It always shows in app as "order placed. We are waiting for the restaurant to respond".
I had contacted swiggy nearly 10 times.
They had asked me to contact the bank and i had also approached the bank where that had mentioned it is the problem with vendor (Swiggy).
I had also complained with my payment gateway and they have mentioned it is not a problem from their end and told me to contact the vendor.
Swiggy support had informed refund is processed 5 - 6 times which never came back to my account.
So, i had also raised a banking obdusman which the bank had clearly informed me the problem is with the vendor swiggy.
Swiggy still tells they have processed the refund or it is problem with the bank.
The issue is not yet solved and still the order tells in my app as "order received. We are waiting for the restaurant to confirm the order."

Hi
Few days before i ordered swiggy and later wanted to have seeet dish. I ordered it but before item was delivered i asked customer care if they can let driver know about getting change. Driver informed that he doesn’t have change and i informed customer care that as i dnt have change either i will cancel the order. I informed in appropriate time. This has just happened once. I wanted to order again next day from swiggy but guess what my cod is disabled. Once contacted i got to know i should do pre payment for that to work again

This is so hostile behaviour. I have never been rude or wanted to cancel my order. This just happened once and as if i have done a crime and disabled cod.
I am not comfortable using my card online or any other means that doesn’t mean that company will suddenly decide to disable it! This is not only ridiculous but beyond any normal person imagination!! Why forcing me to do pre payment when i can pay on delivery

Why cancelling my cod after once i canceled order as driver didn’t had change

Driver should have change just in case if customer needs it. Atleast we are ordering and paying it! Not stealing and running away

I need solution asap and i do not want to use my card online to pay

I have right to pay cod.

I shreya loha, on 13th march 2020 ordered 1 "steam darjeeling chicken momo' from wow! Momo, which had been required to be delivered via online delivery app swiggy. My order id was: #[protected] and i placed my order at the time of 6.26 pm. However, at the time of 7.15 pm, my order had been cancelled. As the reason behind this cancellation, i have got to know from the side of swiggy that due to my unresponsiveness to the call of the delivery executive. However, i am certain that i have attended the call of the delivery executive. And, most importantly, at the time, when the passing time of the delivery was more than 30 minutes i called the delivery executive on his personal phone number twice. However, there had been no response from his side. And, after a while when i again called the delivery executive he received and told me that he had been waiting on the nearest landmark over 30 minutes. However, my question is he had been waiting over 30 minutes without calling me and not responding back to my calls. Furthermore, again when i instructed the delivery executive my address over the phone he said he was on his way to my place with the delivery. However, my father and i had been waiting in front of the gate with the required payment for the delivery, and when he came with the delivery my father even asked him whether is it the delivery from swiggy or not. He just said that he is coming shortly and went back on his bike without delivering the food. And, then i got the message from the cancellation of the delivery. And, when i tried to reach out to swiggy customer care, they told me that due to not responding to delivery executive's call my order has been cancelled and for the penalty, i have to pay cancellation charge of 54.50 rupees. Hence, regarding this issue i seek help and justice why should i pay the cancellation charge when there had been no issue or fault from my side.

I had tried to place an order on 11th february at 9.38 pm, wherein after adding to the cart immediately a pop up showed stating resturant was closed for delivery. I didnt recieve any call/messages from swiggy to let me know that delivery was picked up. Hence i assumed order didn't take place. Now when am placing other order, they are wrongfully charging 160 rupees cancellation charges. I want to raise this as customers in future are not harrassed.

I have order sweet by swiggy from madhurima sweet at dated[protected] at around 6 pm order number is - [protected]
When delivery executive are delivering i told him that i think the order was wrong but delivery executive was in hurry and box was also wrapped with plastic so unable to open it after 10 min i open and got all my order are totally incorrect
I placed a complaint on swiggy they told to send an email i send him, after that they reply after 18 hours and told only sorry i told him to change the order as order was as it is condition but only told sry i have shared your feedback

I orderd from swiggy. And a delivery boy whose name was harsh vihar. Called me. And said tht he will be late. Or u can cancel ur orde. Bur i said. To deliver late. No problem in tht. But after a while. My order was delivered acc to my app. And tht [censored]ing guy was not picking up my call. I already paid the amount of tht order through paytm.
Hv a proper action on tht ###. I m providing u his photo

Delivery boy name - harsh vihar
Mobile no. [protected]

I have ordered 20 pcs kaju barfi received only 5pcs from gupta brothers sweet shop in ballygunge. Contacted swiggy customer service via chat and mail they denied for refund of my missing item. I was shocked by this response. I called up the customer care again and this time, customer rep from swiggy said as according to swiggy’s compensation policy, missing items are not eligible for a refund! My payment was processed via sbi credit card. Swiggy have outright refused to give me my money back for an item which was never even delivered to me! Swiggy has been cheating customers. Someone has to be held responsible. I have been back and forth on email with them for the last one day but no resolution so far. Attached bill of gupta brothers shop where in it charged rs. 335 where as swiggy charged me rs. 472

I have placed the order and swiggy person not delivered my order. I had call with customer care and call has been received by Subhankar Ghosh. He totally shouting and not refunded my money. This kind of worst service never seen from swiggy as I am the regular customer for swiggy.. that delivery person also rude behavior. This swiggy people's also do not know how to behave with customers.

Swiggy I'd - [protected]

Kindly refund my entire money.

A new trick from swiggy to loot customers.
This is what i experienced today. This can be a lesson for all swiggy customers.
You place an order with full online payment.

After some time, the delivery person (Kailash gaikwad - [protected] in my case) calls you claiming he reached to the address. The address he reached will be somewhere near @ your actual address.

At this time, its possible that this delivery man decidedly standing somewhere near @ your location but not at your address. You can see his location in the map that app shows for delivery progress. This is where the cheating plan starts.

Then you try helping him with your correct address, but he wont listen your address, instead he will keep saying he will contact swiggy then swiggy will call you for new address. After that swiggy will call him to provide with correct address.

You don't get call from swiggy, so you revisit swiggy app for checking possible help/support.

You only get options to chat or to call delivery person. You may ignore chat option as its too slow process, typing & all as compared to direct call. For calling again you have only one option available is to call delivery person.

If you call, again delivery person will not listen to the address but will claim that company want him to wait at the same place where he is till he get correct address from the company. You can request him to deliver the order by telling him correct address but that wont be listened.

In some time (15 min.in my case) your order will get cancelled. You will get sms for it. After that, you will be charged 50% of the order cost. So, will get 50% refund notification.

Then you go to chat where after understanding your case they will say...
-we are sorry. Can't help you. The order was cancelled by back-end team for wrong address or delay in delivery.

Here, you have no chance to claim that the address delivery man has got is wrong. You may have correct address noted in the app account. But delivery man will not accept it. And we have to accept that delivery man got wrong address as you cannot look into his app from your end. At least till the time delivery man deliver the order you have no chance to see into his app.

So, you are cheated easily. No order delivery, 50% order cost in company account. Delivery person get rs. 20/- for this cheating performance + the food that you ordered.

I did call back to the delivery man & recorded what he says. According to him, he was 1 km away from the address i told him, so he didn't come for delivery. His limit for delivery is of 10 kms.

Swiggy which is online food ordering platform, deliver cold drink of 250 ml of coke at rs.35 but it's actual price is rs.20 and many other drinks deliver at high price than printing price on bottles or cane. After complaint to swiggy nobody reply us.
Also selling mineral water at higher price than printed amount on bottle.
Please take an action against this.

Want to highlight the responsibility that swiggy takes in handling customer food and packaging. I ordered paneer tikka from “gupta chat corner” (Order id #[protected]) but observed packaging issue. The package was not properly sealed. The amazing part was that the delivery person marked order as delivered 2 minutes before the delivery. I raised spoilage issue with swiggy and ask for a replacement. Again, the delivery executive marked...

I have order sweet by swiggy from madhurima sweet at dated[protected] at around 6 pm order number is - [protected]
When delivery executive are delivering i told him that i think the order was wrong but delivery executive was in hurry and box was also wrapped with plastic so unable to open it after 10 min i open and got all my order are totally incorrect
I placed a complaint on swiggy they told to send an email i send him, after that they didn’t reply yet