Swiggy Complaints & Reviews

I ordered snacks from a sweet shop through swiggy, which is hardly 500 m from my place. The assigned delivery boy was roaming at some other place for like 15 to 20 mins. I called him n he said ibam at the shop which he was lying n also said that he is coming 5 mins. After another 30 mins i checked he was at the shop n not receiving my calls n finaly he cut the call. I had a chat with swiggy person n he said that they will assign another delivery boy for the delivery. Still he is not here. I was typing my issue n the chat box closed. How rude and pathetic it was. An order which was delivered to be in maximum 15 or 20 mins took 1hr 30 mins. I really am disappointed with swiggy delivery n rudeness

Never again will i use this app! Their refunds take 7 days even if mistake is fully on them.
Unpardonable experience this time... I had ordered a birthday cake for a friend living in a different part of the country. After paying and giving the address clearly, even after delivery person reached the correct venue, they cancelled the order with 100%fee, despite instruction from receiving end to leave it with security due to non contact delivery. Fraudulent company! Wouldnt recommend anyone to use!!

I ordered from swiggy rs. 375 on 4/7/2020 by google pay. Amount is detucted but order is not placed. Then I received a messege from swiggy like it will refunded within 4-7 days. But am not receiving yet. Refund reference number[protected]

I purchased inr 1359 worth of items from frazo through swiggy. They only delievered inr 367 worth of items. They did not deliver inr 992 worth of items. Now they are refusing to refund the amount that they have taken from me. They are saying they will refund only inr 400 to me as per policy.

Swiggy charged me INR 1359 and delivered only items worth INR 392. It did not deliver items worth INR 967. Now it is refusing to refund the remaining amount. They are only refunding INR 400 and saying that it is against their policy to refund.

I ordered 1 cake with order no [protected]. I gave the address 3rf mr 15, nehru nagar, ghaziabad
But the delivery guy entered wrong address and called me from 1.9 km back that he could not found the address.
After your customer care called me to recheck the address given. After verification concluded that i gave the correct address.
Again she called to tell delivery boy will not deliver and cancel this order.

Now i have 355 cancellation charges on my next order. This is not fair as i gave the correct address and after verification they told me its not correct address and cancel the order.
This is swiggy policy that customer will not be charged if swiggy or product owner or delevry cancel the order from their end

I have paid for "swiggy super", for unlimited delivery charge for one month.
But they have added delivery charge.

Swiggy customer number: [protected]

I have ordered foods multiple times from swiggy. I had requested to provide the invoices with full cart value but they are always sending the invoices only with delivery charges.

I have to submit these bills to my company for reimbursement....

Mere ko homemade hotel chalu karna hai

Wrong items were sent, and are not providing proper compensation, forcing me to accept coupon instead of refund to source, giving me mental strain during a pandemic, no customer value.
Order i'd [protected]

Hi,
I ordered from jumboking through swiggy, the package was torn due to rainwater as no plastic was rpovided no proper packaging was done. I'm shocked to realise that the burgers are soaked in rain water. Also the pepsi is half spilled. I mean what the hell. I called the customer care and spoke to s. K jiyarul, he assured that a replacement will be sent and hungup, i called again and got no answer. I again called and spoke to kuldeep this time and he told they can't do anything and also cannot do a replacement. I told him that the previous guy told me he will send a replacement but he says nothing can be done and to just email them and someone will get back in 6 to 8 hrs. I mean why isn't there proper coordination. I'm very upset, i'm working from home it's 3 am and this is what i have to face. Very disappointed.
I also have the call recordings if needed as a proof.
I'm not able to add photos below it says pic is too large should be 2mb. Kindly provide me an alternative contact or an email where i can send the pictures.

Order no [protected] on[protected]

I have placed the order reference above on the 2nd of july, as per the order it will take 27 minutes for delivery, but within 5 minutes the app showing the order got delivered.
On contracting swiggy helpline they kept me on hold and disconnected after several minutes.
With great difficulty could above reach them, they just bothered to pay my money back which i am not interested as they have wasted my day plan just because of their incapability of handling their team, they say that they can not take a complaint against the delivery boy but for refining the money
Wish to know that is the action taken against the delivery boy of wasting my day

Swiggy is not refunding the amount of rs149 which i spent for subscribing to swiggy super. As there are not many restaurants, there are not many benefits of subscribing to swiggy super. After making the payment, within next 5 minutes i wanted to cancel it. But swiggy is not refunding my amount nor it is giving any coupon for the same as a compensation.

Kindly direct swiggy to refund my money

Purchage id : [protected]

I ordered for a raw chicken from Meat Masters through swiggy. After receiving the product, as i opened it there was a very bad stale smell after which i checked and realized the chicken sent was spoilt .I contacted swiggy with my complain to which they just refunded me 110 rupees. But I paid 365 rupees for that. This is an act of thugging( Thieves). How can they send spoilt food in the first place and if they did then how can they not give us a replacement or full refund..i failed to understand. They are just looting people.I NEED YOUR HELP!! ALSO THIS IS NOT THE FIRST TIME.

I had given order of 1020 but i haven't received one item which is off 220 rupees. Swiggy executive was returning 25 rupees only.

I ordered a veg platter which have "4 pcs paneer tikka + 2 pcs malai chaap + 2 pcs chatpati chaap + veg seekh kabab" but i got "some paneer + chilli potato + spring rolls" (Images included).

On 23 june, 2020 i have placed an order but did not get the order confirmed and my money got deducted and order was cancelled..
Need my refund asap from swiggy

On june 8, i ordered food from 1 restaurant but the order didnt go through and the amount of rs. 804 was debited from my account. I then later made another transaction from another restaurant of rs. 1200 which also got cancelled and 2nd time also amount was debited from my account. Both the transactions were done from 2 different banks. I then got messages from swiggy stating that the orders were cancelled and the amount will be refunded in 5 to 7 days.

After 8 days i contacted swiggy support because i didnt receive the refund. Swiggy support asked me to contact the bank as they see that they've made the refund. I contacted the bank but they confirmed there were no refund transaction from swiggy. I again contacted swiggy support but they give the same answer to contact bank and they dont give any transaction ids for the refund they made.

Now i feel i am cheated of a total of rs. 2000. How can 2 different banks have the same issue of refund not getting credited.

I ordered food online through swiggy from the grand village restaurant moradabad, uttar pradesh. Half hyderabadi chicken biryani for 460 rupees. They called me to confirm the order and i gave them instructions like make it fresh, not spicy, hygiene, n etc. I also asked them if it is available or not they said it is available but clearly it was not available. When i was asking them details they talked very badly and told me you can talk to our manager, i said ok i will talk to him he then said he has gone out. They sent me months old biryani that was rotting in their fridge. I called swiggy many times and 60 rupees worth of calling were wasted and i sent swiggy several emails regarding this matter, i also sent swiggy photographs and video of the disgusting green rice biryani, there were bad smelling mushrooms in it, very less chicken, loaded with nothing but salt to make the customer puke all the way to the emergency room, it was green in colour for crying out loud. Still swiggy is not refunding my money. I did not pay to be cheated, i did not pay for the food rotting & garbage to be sent to me. Has anyone in their life ever consumed a green biryani, disgusting smell stale, rotten, old, garbage food and taking money for it. I didnt eat it, i threw it. The order number is [protected]

I am a swiggy partner,
I have been associated for the past 10 days and yet there is no option for editing the menu at my app of at the website. I have called your support team several times, but, there is no action for your side.

Please provide a suitable solution to this.