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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025

Complaints 5143

Resolved

652

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4491

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Address: Mumbai City, Maharashtra, 400018

This is with reference to my order number [protected]. The order had clear instructions to not put any tomato and lemon in it, however this wasn't followed at all (see attached images). Not only I had to skip my lunch, I almost consumed something that I am allergic to which could have health issues for me.

As solution, the team is offering Rs. 75 as apology token. This is what their standard solution is. Also, they are not refunding my value of the bill, which ideally they should

+2 photos

Nov 25, 2019

Complaint marked as Resolved

Issue resolved

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Address: Pune, Maharashtra, 411038

I order a plain cheese omelet
After receiving it i opened it and see that omelet is totally burned and all omelet and packing was badly
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the restaurant
Restaurant guy told me sorry and cut the phone what a bad misbehavior
But this is the duty of swiggy to help the customer when they face a problem
I also shared the images of omelet i want my total money refunded as soon as possible otherwise i will complain officially in complaint consumer court.

+1 photos

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PawanSaini123

from Gurgaon, Haryana

Nov 22, 2019

My order ] has been cancelled by Swiggy . They cut my money . With no proper refund procedures from swiggy, i will no longer place orders with you.

damage the food and wanted full refund asap..!! - Comment #3591494 - Image #0

damage the food and wanted full refund asap..!! - Comment #3591494 - Image #1

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Address: 500044

Hello customer support,

My order # [protected] has been cancelled by vendor but my money has not been refunded, even though my swiggy account says “refund generated”. Received mail from swiggy saying i didn’t confirm so they will not refund!! What was i supposed to confirm n where? With no proper refund procedures from swiggy, i will no longer place orders with you.

Thanks,

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PawanSaini123

from Gurgaon, Haryana

Nov 20, 2019

I ordered some food and i did not received and they are not giving me refund.

order cancelled by vendor but my money has not been refunded - Comment #3589089 - Image #0

Swiggy Customer Care's response, Nov 20, 2019

Verified Support

Hey Pawan, it hurts us to know that followed by a service lapse wherein your order was not delivered, you had an unsatisfactory experience in receiving the refund too. Please allow us to address this in a better way by reaching us through [email protected] with your registered details & relevant order ID. We look forward to turning this around for you.

S

Shalin Mercy

from Chennai, Tamil Nadu

Nov 20, 2019

November 11th I ordered two dishes in the homely restaurant Velachery. I received one product .. On the restaurant side, they told me that the product not there so your money will be return. today Nov 14 till now I didn't receive my money. when I try to complain customer care they told, ' hereafter we will make solve this ..very bad experience

order cancelled by vendor but my money has not been refunded - Comment #3589480 - Image #0

order cancelled by vendor but my money has not been refunded - Comment #3589480 - Image #1

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kitu patel

from Ahmedabad, Gujarat

Nov 21, 2019

I order veg dry manchurian from mahavir fast foor godhra town onthe date of november 16 time is 3:15 pm. while delivery boy not coming on the third floor and he rudly behaves with us and told us i[censored] want delivery than come out side and get it

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I have ordered three egg roll from swiggy on 18.11.2019 and rs. 181 /- has been deducted from my account and order is not completed. I have paid from google pay, after successful transaction order is not completed but amount deducted. Swiggy transaction id is [protected]. Also the amount has not been refunded. Please solve the matter. I would be highly thankful

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I was the new customer and downloaded swiggy app today. I ordered for main course and after order realised about breads, asked online chatting executive to add breads for which I'll pay directly. But he said no modification can be made and I was forced to cancel my order and my 50 percent payment was deducted. This was my 1st and last experience with twiggy. Now I have removed swiggy app from my mobile. Thank you for this wonderful experience.

Dec 22, 2019

Complaint marked as Resolved

Verified Support

Nov 20, 2019

Swiggy Customer Care's response Hello Kamlesh, cancellation of any orders post confirmation of the same is subjected to a cancellation charge as we pass the same to our restaurant partners to make up for the loss of prepared food. That being said, we'd like to look into this further. Kindly write to us at [protected]@swiggy.in with your registered details and order ID so that we can try to turn this around for you.

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Address: Vizianagaram, Andhra Pradesh, 535003

I had ordered and they provided me refund on nov10 but still it was not credited to my account... Wats the reason mainly? I have contacted help service but they told me that amount was initiated... But not yet... It was not credited to my bank account... Provide me a solution for this and respond me immediately... Already 7 days were finished... Give me response

Dec 27, 2019

Complaint marked as Resolved

Verified Support

Nov 20, 2019

Swiggy Customer Care's response Hi Haritha, we are sorry to know that you have faced issues with the refund, such instances shouldn't have happened to any of our patrons. We would like to look into this matter at the earliest, in order to do that Please mail us your order ID to [protected]@swiggy.in.

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Address: Pune, Maharashtra

I placed an order on 1st october of rs. 400 They amount was deducted from my account and i got a sms too. But later i got to know the orfer was not placed due to some issue in transaction. And today it is 18 november my money is still not transferred. I have texted and mailed the swiggy team more than 30 - 40 times with the passbook proofs of money deduction . At first they said they didnt receice any amount from my side, then they said they have transferred the amount and it will be reflected with few business days and then again they started saying they didnt receice amount from my side. Such fraud behaviour is not expected . I request the swiggy team to transfer my amount atleast out of shame .

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This swiggy delivery boy is a very rash driver. Such a careless person on duty, driving vehicle very fast and doing accidents on the way to delivery. It is a shame to have such a person on job. After doing mistake, he is blaming the person to whom he dashed the vehicle. Abusing on road even after doing mistake. Two wheeler no: gj06jk7152.
Time 10pm.
Date: 17/11/2019
Location: karelibaug vadodara.

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Address: E-153, upper ground floor, vishwakarma colony, Pul Pehladpur, New Delhi, Delhi, 110044

Onboarding an outlet on this aggregator is becoming a nightmare, every call you make to customers care number it feels we talking to bots.
The outlet is on board after continuous effort for 45 days, and suddenly there is no pod allocated which makes the outlet no serviceable.
These aggregators get their business from the food we sell and customer buys, all the restaurant owners get the feeling that we all are working for these people.

Outlet id allocated to poc is missing
The wrong area allocated for delivery
No proper info shared for the area of delivery with the merchant
No call back for the complaints
All the ticket raised gets resolved without getting actually resolved.

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Items were missing form oder. Missing items cost 45rs, and they provided with 50rs coupon - onetime usable. If the missing items are ordered then i have to pay 30rs as delivery charge.
The compansation is insufficient.

The received item is unhygienic and the support persons offers 25rs coupon as token of apology. The price i paid for the item was more than 50rs.

Again i lost my money.

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Address: BA, 248001

I order a cake from swiggy worth 330rs
After receiving it i opened it and see that cake is damaged and all cake was ruined
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the resustrant
But this is the duty of swiggy to help the coustumer when they face problem
I also shared the images of cake with them.

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Address: Chennai, Tamil Nadu, 600095

I ordered from wow momos a combo of chicken fried momo's, chocolate momo and chicken moburg for 175 and paid via my upi. The moburg was missing and on seeking customer support i was handed a sassy unsupportive executive who just ordered me a 50 bucks discount coupon on next order which will be valid only for 90 days. This is really bad on swiggy's part and i would either want my missing moburg or refund in my upi id for the same. You cannot generate more sales by doing mistakes, after this experience why the hell should i even use swiggy again that they have the audacity to offer me a discount coupon

Sep 18, 2020

Complaint marked as Resolved

Nov 15, 2019

Updated by Aditya11Agarwal After finally telling them that I have complained did they give me a new customer support executive who was very helpful and polite. The problem was finally resolved then

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Address: Intellect Design Arena, Sipcot IT park, Siruseri, Chennai, Tamil Nadu, 600130

Hi.. I've ordered food from swiggy and the order was firstly cancelled from their side because of their delivery executive and they said the refund was processed on 27th october which i've not received and today ie 15th november when i got back to them for the refund.. I found out that refund is not even initiated from their side even after 20 odd days.. I found this ridiculous and i wanted the refund and compensation for not initiating my refund for this long. But they are not ready to help me with any compensation. So i wanted to get to you and solve the inconvenience which are caused by these people to their customers

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Address: Bangalore, 560103

Order #[protected]

I have ordered rs476 amount and didnot got delivery. Delivery person called me and informed me that your order has been damaged you can contact customer care and reorder it and received the delivery damaged image on whatsup from him. I have contacted customer case, they told reorder is not possible and refund initiated and got only rs 179

+2 photos

Dec 18, 2019

Complaint marked as Resolved

Verified Support

Nov 17, 2019

Swiggy Customer Care's response Hello Venkatesh, it hurts us to know that followed by a service lapse you had an unsatisfactory experience with our customer service team and only a partial amount of the original order value was refunded. We have taken a note of it and highlighted it further. The concerned team is working on it and will be soon in touch with you with a resolution. Thanks.

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Address: 3rd stage pillanna garden, Bangalore, Karnataka, 560045

I placed an order through swiggy onn15th nov'19 at 1.47 pm and till 3.57 ok it wasn't delivered and response from swiggy chat and customer service is very lame and standard template answer.
Finally i had to cancel the order and place new order.

I demand for strict action since the time i spend getting worried on the order since the delivery person wasn't answering the call and later his number was switched off, due to which my family including to kids are starving as i write this mail and have lost my productive time in office just following up on the issue.

Should have proactively taken are of it

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Address: Logix Blossom County, Gautam Buddh Nagar, Uttar Pradesh, 201305

I ordered food and it was stale and uneidable for 2 consecutive times, i called to support for complaint, we had 14 min call, i connect again through chat and she had no idea abt my last call,
Loss of 758 rupees + bad mood + sleep hungry + worst customer care experiance i have ever got.
This is all what swiggi have given to me in last few days....

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Worst app ever they charge 70 rs for delivery and the delivery guy was 2 hours late #[protected] was my order id
The delivery guy was not picking up my call
I contacted customer care twice they are giving different reason every time.
And this is happening for the second time
The first time they cancelled my order but i never got any refund
Whenever you have issues in the order the chat room gives the same message everytime until you call them personally
No ease/ comfort which an app should have
Its easier to drive and buy food yourself
Such a hassle waste of money and time
So disappointing...

Nov 18, 2019

Complaint marked as Resolved

The swiggy Guys called and said they would take this matter seriously and take necassary actions. Also assured they will try not to let it happen again. The customer executive was polite

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I have ordered food from dominos... When i contacted dominos they said they are not delivering. To confirm whether the order is really cancelled i contacted swiggy... The person who was on call asked me order i'd send from dominos (Which was not send to me)... I said him i have not got any order i'd from dominos but you can check using my registered mobile number... He started continuously harassing me with statement i can't help u i[censored] donot provide order i'd in a commanding way... When i m saying again and again... That i dont have order i'd... He is continuously repeating the same statement... This i never faced before... Such harrassment... Executive's have been always sweet

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Hi,

I am restaurant partner at swiggy. Recently i had availed this service and wanted my customers to reach me for delivery orders. It started a little slow and all of a sudden there was a rise in orders. I was wondering how did this happen.

Swiggy normally pays restaurant in the following week of mon to sun. So as usual i always cross checked my payments received from them. Now i see that since the day my orders increased, i can see various promotional schemes activated and charged heavily in my settlements. This happened for 7 weeks and i had raised tickets for all. It’s been months now and there is no resolution. There is not proper response neither there is anyone taking responsibility to help me.

All these promotions were activated without my consent and that means they have breached compliance of their own company. Secondly they have cheated the customer and they are not ready to help.

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Address: prestige park view, hope farm circle, Bangalore, Karnataka, 560066

Absolutely unsatisfactory service from swiggy. This is a feedback despite of repeated service failures from partial order delivery to no order delivery with excuses and refunds causes trauma to the customers.

Swiggy! If you can't deliver please close the shop and let us live in peace. I am not even sure if refunds were processed since there is no way to track them in the app.

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