Swiggy Complaints & Reviews

23rd december;

My order continuously 2 times in a day got cancelled and they dont even bother to explain to customers. They just ask customers to cancel their order!!!

How can you ask your customer to cancel the order?

Md faizan ahmed answered our call and not even trying to resolve the issue he asked us to cancel the order.

Not even compensation provided by swiggy for so much inconvenience.
Do you think money is water that you can keep deducting from ppl's bank account n then put them back? Do you take these issues seriously? What are the resolutions for these kind of issues? Why cutomer service quality is still soooo low?

Hi.
Greetings of the day.

I am writing this to report an issue of food quality and quantity of my food orders from swiggy. It's been more than enough times that my value of money has gone down and swiggy fails to accept their fault and in providing me a satisfactory resolution. I have spent at least 15-20 grand in the past few weeks in ordering food from the app in illness and i have been conned everytime. After a series of conversation that i had with the swiggy support on chats, calls and even on mail regarding the issue and demanding an adequate resolution for the same, i'm deeply disappointed with the response i have got.
The concern raised was regarding the missing ordered food items and quality issues.
I'm writing this letter to demand a refund for the same. I'm not at all satisfied with the resolution that the mail support of swiggy had given to me previously. I had a conversation with a person who says he is the manager from the call support team, going by the name dev and he mentioned that it's not in his power to initiate a refund and only the mail support can do the stance required.
He asked to me write a mail to the support team again regarding this and tell them to initiate the refund required.

I, hereby, request you to take necessary actions regarding the issue i have faced and initiate a refund of the money amount that has gone to waste.
The amount which was spent on the entire food orders was at least around 15-20 grand.

Hi, we have ordered an item with id:[protected] (From yum yum tree restaurant). A few minutes later we find the status of the order like cancelled. We tried to reach to the customer service and they replied as if they tried to reach and the order is cancelled from their end. The also added as we willbe refunded with half of the money due to this. To be frank, we did not receive any call from swiggy. (Maybe due to range issue we couldn't see any calls from swiggy) we are starving here for food and we tried to get the order back, customer service people told as if they can't provide the food back to us and will be distributed to other people. This is not at all acceptable sevice from swiggy. If the order is cancelled from our end means.. This is fine.. But here this is not the case. Without getting call from swiggy oder got cancelled and even i have lost my money too..

I have ordered my food in ovenstory pizza today at 11.40am my order# [protected]. I got my pizza only at 2.30pm. Where the pizza was fully wet and busted. I tried to reach the delivery person she is not responsive, i have raised the complaint to call centre they also not responsive. I have paid my money in advance for the food. But the delivery executive and call centre simply saying that if you dont want the food cancel it payment will be credited to you within 5 days. My
Pregnant wife and my child was hungry. Without food they suffered a lot. You people doesn't have any common sense how the public will suffer once they didn't get there food. We ordering the food and awaiting eagerly but u people are not responsive.

Order no - [protected]
I had order from this restaurant called pappi machiwala — i ordered butter chicken half and mutton seekh roll — the food was pathetic and i have serious concern over the quality.. Further i got the wrong order as i had ordered mutton seekh roll and i was sent mutton malai roll.. Such a huge blunder.. Der was cream in the roll whereas pappi machiwalas rolls never have such horrible cream in it.. And the butter chicken had horrible masala.. I am attaching pictures in support of my claim.
U can see from my swiggy account that m a regular customer and sometimes even use swiggy twice in a day but for a long time now all my orders are not upto the mark.. My instructions are zero followed.. Swiggy is becoming a huge disappointment for me.. I would rather use zomato.. I have purchased super and that is the only reason as of today why i use swiggy as otherwis ur service quality is nothing but pathetic.. Huge disappointment.. This coming from a regular customer such as i u should be ashamed..

I ordered food from wah ji wah, stale and bad quality food was delivered to me from some local store.
Food is of very low quality. When ireconfirmedfrom the restaurant, they refused any order from such item.
When i called customer care for help, they issued 50% refund and refused any further help. Behaved very rudely and were not at all supportive.
Never gonna order from swiggy again.

I am a regular customer to swiggy, this is the most embarassing situation i have faced with swiggy delivery agent, my hotel room was 209, but the hotel premises stars from 4th floor, so for that hotel their room number starts like 101 and 2nd floor they will start series with 201, delivery boy has a problem with that and he was bad mouthing me very badly, he was threatening me, he created a scene here at the hotel, pls look after that.
Order no: #[protected]

We ordered dhaniya chicken masala but we got something else and it was stinking

It occurred on: 20/12/2019

Need refund worth rs 249, one item wasted and money worht that amount.

I look forward to your prompt response on this matter as swiggy support is not helping us

Swiggy has stopped addressing customer issues over chat and do not resolve issues over email as well. This is really cheating and frustrating the customers

Dear all,

I ordered an item for two products but i received only one product and raised the complaint regarding for this refund they simply saying sorry for inconvenience caused we can't provide the refund unfortunately.

Customer satisfaction is important for us.

They are responding like that for every mail.

I called through call support and talk to supervisor they also responded like that dedicated team already replied to your mail you can't do more than that.

Thanks for contacting us.

I am super user for swiggy (Prime customer)

Snapshot for your reference.

On december 12, i ordered food from swiggy and in some minutes it showed that items are not available in that restaurant by which they cancelled my order and notified me that refund initiated and will be credited in 4-5 days.

Second order got cancelled from swiggy on 13 december, in which delivery boy was not reachable till 1 hour by which they canclled my order and same as earlier order they notified me amount refund initiated it will be credited in your source account in 4-5 days.
It has been 6 days for both of my orders and i haven't got any of my refunded amount. Please help.
Both orders id mentioned below.
[protected]
[protected]

I order food from swiggy regularly and recently their customer service has become very poor. I am being blocked from chatting from customer care and even when uncooked bad quality food is delivered to me, they say they cant give any compensation. The company is doing very poor in customer service and altogether poor in everything. The delivery guys are being lethargic at night, one delivery guy told me he is # and will go pick up the order later and the tea i got delivered that time was cold. But no compensation given to me. Is it my fault for getting bad quality food? I hate swiggy now.

Your delivery boy had a very bad service as he can't get change and then he told and give me his number and now when I am trying to call he is not picking u what the hell is this I want my money the order was about 149 rupees I gave him 500 and he told that he will gave me change another time when he came to any deliveries near my house but till now he hasn't came and he is not picking up my call I want my money back.his name is staydev and his number is [protected].

I ordered tandoori schezwan chicken from a restaurant in mumbai, in the swiggy app the amt showed was rs 452 at the time of placing order. However when the order arrived the bill was of rs. 492. Which i refused to pay. How come while ordering the amt was different and on arrival the deliverycharges were applied. As a result swiggy has charged fine of 246 rs for what??? Uninstalled this app never ordering again. Resolve this issue at the earliest.

Incorrect order [protected]
I have placed an order of veg combo and they delivered me a non veg combo

After contacting the hotel they said swiggy will take the responsibility... Swiggy team is not even replacing and nor providing any refund

Why should i take a 75 rs coupon when my whole money got wasted becoz of their wrong order.. How shameless can the senior executives be to disconnect the call

Cheaters

Hi,
I have cancelled an order on november 17th 2019,
Oder number is given above.
I have had a chat with a person named ranjana.
The refund of ₹316 has not yet been received by me.
Kindly help me out.
Please send me the utr if the payment has already being done.

Thanks & regards,
Akarsh panickar.

I had ordered food from one of the restaurants in swiggy and it turned out to be spoilt. I have been refunded money before but this particular time the amount was not refunded. Even after raising many complaints the issue wasn't registred and the agents were very rude in terms of providing a solution.
The escalation team also sent the same complaint saying that they can't refund the amount. We work day and night and when we order food for once the response we get is that they cannot refund the amount. It's our hard earned money and they should be refunding the money without hesitation

I have recently ordered 4 cupcakes from a know restaurant bakingo. So i faced this spillage and packaging issue mainly and due to which all of my cupcakes got spoiled. Firstly i requested swiggy's chat support to solve the issue which they denied to do and have asked me to share an email to them. Meanwhile they promised that i will get a call from their support team. After sharing that email what i received was sorry for the inconvenience...

I ordered at 9 pm on 18-12-19 on swiggy. i payed online.but i didn't receive any order.firstly they do not receive any call and if they receive then they do not reply properly.
They always say that they will refund money.my question is that we people always suffer because of their unprofessional behaviour.i m a doctor, i was so hungry that time.
Swiggy do not compansate this any time.

My husband has ordered a food from kuwait from contact [protected]. We didnt receive any food and marked food as delivered and our money got deducted...
Swiggy person contact : [protected]
Actually my husband was happened to give a surprise to me... But went in vain... So reckless these swiggy person... Atleast he could have cancelled the order... But instead of cancelling the order he marked it delivered.

I ordered delivery online using Swiggy. The order number was [protected]. The amount was prepaid and while the order was delivered, one of the items was missing. I complained to the customer care but they refuse to compensate me for the missing item and they say they won’t replace that item either.

This is just one of the many issues I face while using Swiggy. Most often, orders aren’t delivered at all.