Swiggy Complaints & Reviews

I have made an online payment on swiggy for ordering a food but for some reason the restaurant was unable to provide the food so swiggy cancelled my order and said they have initiated refund of Rs. 375 for the same and again I made another order from swiggy for Rs. 274 and they provided spilled food. they have again apologized and initiated a refund but both refund has not yet received. whenever I try to speak them they just put all the blame on bank and say you enquire with them once again. it has been more than one month but yet no satisfactory response has been received from their end. many times I have requested to verify at their end whether transaction was successful or not but they smartly send same template kind of message we have initiated refund please contact bank. as they do not receive order on basis of transaction initiation then how can they just pull up their hand by putting all the blame on other end. this is just unacceptable. firstly they accept order and after 45 mins they cancel it and do not pay any compensation for the same as they do with the customer when they cancel the order in form of penalty. thereafter they do not give any refund for the same. this is just cheating their customer. I made both the orders on 23rd November and refund are initiated on the same day and after more than a month I am just receiving excuses. please help me for quicker and justified resolution.

I placed a food order on Swiggy Mobile App (details stated below).

Date:- 02/01/2020 1:48PM
Restaurant: The Bowl Company
Item: Fireworks Mushroom and Corn Spaghetti
Order number: [protected]
Order Amount: Rs. 185

I received a different order by Swiggy Delivery guy (details stated below) and raised a complaint through the same Swiggy Mobile App.

Restaurant: The Bowl Company
Item: Mini Peri Peri Chicken Bowl
Order number: [protected]
Order Amount: Rs. 168

But after a chat with the customer care executive, Swiggy was not ready return my order and refund the amount.

I am a vegetarian and I was given non veg meal.. Now there is no refund, no replacement that is being done.. Who is to blame here?

Now the swiggy customer care wants me to pay for this food and not even resolve the issue.. They cut short my conversation in between and decided to close the chat.

This is so rude. I have asked them to return my money back or take the food back as I can't even keep this food in my house since I strictly follow vegetarian lifestyle.
Nidhi

I was charged 295 & 407 for 2 orders. One of them was ordered but when delivery boy came he asked for cash and said that the amount is not paid. I paid him 295 in cash. I was trying to order another food item for 407 from pizza hut, but amount got deducted and no order placed. Now my bank is saying that transay is successful and swiggy says failed transaction. What should i do

Hi,
Registered mobile no.is [protected] Vaibhav jain, I ordered from pizza tree yesterday which was not delivered till next 2 hrs and cancelled forcefully after the discussion with many swiggy executives. Same thing happened today, I ordered from kathi and rolls which was again not delivered and cancelled after 2 hrs after big discussion and fight.

The order that i received from swiggy had basically none of these things that i ordered and on contacting i was told that it was none of the business of the executive and i should contact the email via which i was just told that they will look into it further and i was given no resolution. So basically i was scammed off my money and given no food and also provided with no refund aur any kind of help this is not the first time that i was a victim of swiggy malfunctions i really don't want to use this app now i just want my money back

I ordered sweets & savories from adyar anandha bhavan yesterday through dwight to gift it to my friend on new year's eve. When my friend came home i took the parcel and found some items missing i was really shocked. I always have given high rating and never complained about any thing so far. This is the first incident and i am really disappointed. Please help me get the missing items delivered or refund. Thank you so much in advance. Happy new year.

Complain number- [protected]
I have order cake and few add-on items i have received incomplete iteam when asked them to deliver complete product they havent ready to deliver missing iteam. They have no clue how to solve my issue. If you have time and patience to buy half iteam from swaggy and missing iteam from market you can prefer swaggy. My issue is still unsolved.

Swiggy has hired rude, arrogant and unprofessional delivery guys at their jobs. They will talk trash and will not deliver at your door step. I raised a complaint online in the app, and the customer executive is backing the delivery guy and ignoring my unpleasant experience. They did not refund my money back and they are good at showing attitude.
It has happened to me 3-4 times in the last 3 months and i will never ever use this pathetic app anymore. Will raise this as an awareness for others so that they also should stop using swiggy.

Sir,

I've received stale food (Order#[protected]) which is in all probability yesterday's leftover. Both the jalebi and the club kachori was cold and the oil was rancid and stinky. I was about to throw the food in dustbin but my son kept the food as evidence as we plan to take legal action. This is because people are bound to get i'll if such stale and rancid food is consumed.

Yours sincerely,

Mousumi saha

I had placed a food order through the Swiggy app from the registered number [protected]. The prepaid order was accepted at around 8.30 p.m. with delivery time of 35 min. But I never received the order. I also did not receive any confirmation call/sms for any delivery.
I waited until 10 p.m. and then checked my app, it indicated the order status as delivered.
I tried to contact the customer care repeatedly. After many trials, I was able to speak to someone from Swiggy at 1.30 am. He told me that my order has been delivered at an address that we had left a year back. I thought that it must've happened inadvertently. But what surprised me was, when I checked, no one is staying at that address now and the house is locked.
I have some serious grievances with Swiggy.
1. Why was no confirmation call given to me before delivery of the order at the address? Other food apps follow that routine and always give a call when they reach the gates.
2. When there is no one staying at the address of wrong delivery, how could Swiggy claim that it was delivered? Surely no ghost would've accepted the order!
3. I have lost my money, nearly 900/- and want a refund with compensation for all the inconvenience suffered.

I ordered some dishes from new india rashoi yesterday night approx 1:30 am money is diducted but order is not placed and there is no refund and any confirmation message is come
So can you check this and refund my money
Money spend = 330rs
Registered no:[protected]

Call me asap for more information
One more thing is no costumer care no is helpful

On 31st dec 2019, i have ordered chicken bharta from rang de basanti dhaba kolkata, but i have received wrong food i. E., dal makhani and paneer makhani. It was not expected from swiggy delivery as i was charged for chicken bharta rs.210 with discount but got different food which is not acceptable. I want refund as soon as possible. Please do the needful.

I have provided instructions to the customer eecutive to deliver the instructions to the delivery executive they told okay but at the time of delivery executive they had behaved rudely with me.

And one more issue is even if i didn't cancel the order they had cancelled the order instead of calling on the number proived and they had out fine on me for cancelling the order

Hello i ordered two items yesterday & the delivery boy showed such a rude behaviour, the way he talked to me was not appreciable.
He was not at all supportive & cooperative towards delivery of the product neither did he took an initiative to call as i called him took an upfront to make him clear the address but from the other side i got such an unpleasant response that despite of my pre payment of rs 260/-for the order i didnt took that because of his irrational & unbearable behaviour.
His name is ankit & his contact details are [protected].
Please make him learn how to deal with the customers in a decent manner.

Because i have been asking serious questions to swiggy, swiggy has blocked my account.

I still had 18 days of super swiggy service left in it for which i paid but they did not even care before blocking my account.

I had few issues with poor service by swiggy for which i had reached out to support and they simply ignored everything else i said and just focused on the part where i expressed that i would not live to use their service and they simply blocked my account

Ordered pizza from 'La Pinnoz' karkardooma branch, New Delhi on 31st December 2019. Stupid swiggy delivery guy came and took out pizza box from a NORMAL BACKPACK. I was shocked to see pizza box coming out in vertical position. Even before accepting the order, I asked him, "don't you think pizza would have been in bad shape like this?"

To this, he said, "humhare paas isse bada bag nahi hota" (we don't have bigger bag than this). I was surprised and shocked.

All toppings were tumbled over in the box (image attached).

I ordered 3 items in which only 2 items were delivered, but the bill from the hotel was mentioned 3 items. When raised the complain they mention they can refund only half amount in swiggy.
When the item has not been received, its common concept to return the food item amount which has not been delivered. Why are they not handling such basic issue. I wanted the hotel to call me so that i can mention this problem but i received response as they cannot arrange the hotel to call me.

Even a common person knows when there is no food no money can be provided. Here money has been already provided but no food and getting only half the money as refund.

Swiggy : [protected]

Ordered and the food was not delivered due to goo[censored]p from the restaurant. Now swiggy refuses to pay me the amount and just says sorry . I am asking my own money and they are not paying me refund plus never got the food . Please help. I placed the order on 29th Dec from Pune. I placed a plate of Idly, a plate of Idly vada, Moong salad, Sheera. The swiggy team called me saying moong was not available . On the App I selected the option saying send the rest of the order . Then I got only one plate of idly vada, Upma, Sheera . But was charged additional for Upma ( staying if is complimentary ) -65 rs . And rs 75 for idly which never came . They refund me 26rs for moong salad which was 85rs . Now they refuse to resolve the ticket

I'm quite seriously concerned that the Customer Service Rep. do not come with any money change to pay them by cash. We cannot go out to get the required change. Pls ask the rep. to get sufficient change when delivering the items.

The Swiggy Customer Rep, when came for delivering the Karachi Bakery items on 31/Dec. did not come with enough money changes to return the balance amount. We found it extremely difficult to pay him the bill amount. If we are requesting door service, there is no chance that we can go to the neighbour for money change.

Pls ensure that the Door Service Customer Reps. carry enough money change to settle the bill amount