Swiggy Complaints & Reviews

I, rajneesh madhok, advocate, having office at railway road, phagwara the land mark mentioned in my address opposite to hindustan steel & timber store, railway road, phagwara. The location is at state highway phagwara-chandigarh road, hindustan steel is no. 1 counter of steel and timber in phagwara. The delivery boy could not find location for two hrs. The complaint lodged with customer care has funny response that your order is being cancelled as the location could not be found out by the delivery boy mr. Sehgal.in between the delivery boy made more than 10 calls to me but he could not understand the prime location of phagwara. The customer care executive was told that mr. Jawinder singh the delivery boy of swiggy is well known to me you can contact him and he will guide you the location. At the same address day before yesterday delivery was made by swiggy but today the customer care executive says that the location is untraceable? On making call to the delivery boy he disconnect the call within 1 minute. The customer care executives are also helpless and has only one solution that your order is being cancelled. Ultimately after two hours the order was delivered when an other delivery boy of swiggy came to my office and guided that delivery boy to reach at this spot.

I had placed order for transaction id - [protected]-1 on which i had to get a refund of 225 it’s been more then 10 days since i received email of the refund it’s not yet reflecting in my account. The reference id is [protected]
Whereas i had placed a order for cake on 2 or 3 days back and dwight cancelled my order and said 718 has been refunded to my account which should hardly take 1 hour to reflect in my account but still it’s not been showing. The reference id is djduruqfllcbeh.
Swiggy has become pathetic there is no help line and incase there is any issue we have to oder something and then chat with the executives which is not at all sane.
I want my issue to be resolved at the earliest

I had placed an order on the 15th of September on Swiggy. However, after waiting for an hour when I called the delivery guy, he said that the restaurant has not even started preparing the food. When I interacted with the customer care, I was apologised to and told to cancel and replace the order at 11pm in the night, long past my dinner time. I requested a cancellation and a refund of the amount that had been debited from my account. The refund was generated by the app and it has been 5 working days since. I haven't received the refund amount yet, even after I was told that the money shall be refunded within 2 to 3 working days. I followed up on the 4th day and was told that it shall be refunded withing 5 to 7 working days and to get in touch with the bank if it does not. What kind of harrowing is this? Is it not their responsibility to check whether the customer has received the money for which Swiggy is responsible? This had happened to a friend of mine who had paid from her card using my Swiggy account. On cancellation, she had not received the refund amount that was promised to her. How will I trust them again with an online payment? This is destroying customer goodwill.

I ordered food from Ambrasiya New North Indian food outlet, Nilje gaon Via Swiggy app

My father found black metal pin PFA Pictures in the Patiyala chicken gravy that too when he had a bite and about to gulp assuming it as chicken bone.

Luckily nothing happened.

Kindly find out and explain the root cause. What are your actions as a service provider?

Also let me know what you would had done if you were me last night?

Ofcourse I seek an apology.

19th Sept, I placed order for chicken lollipop using SWIGGY50, I got call from customer care saying that they got two of the same orders(which I never placed, I only placed one order) and she asked me whether to cancel the other and I agreed.She asked me whether I had an exact change of 105 confirming with me about the price to be paid. But when the order came out to be 177 without any applied coupon.

Order #[protected]
I placed an order with swiggy. I changed the address from my home location to work from my laptop. The locations automatically merged due to bug in the mapping and in spite o[censored]pdating thrice in the chat for the correct address they delivered to the wrong place.
Not even sure if it is delivered or the swiggy guys are having it.
Must say very poor customer service and very bad website to order food from.
Must not rely on swiggy.

I ordered from a restaurant. The delivery guy did not give me change so i asked the consumer care in swiggy. He said that the delivery guy will transfer to my google pay account. Still i haven't received the amount. Today the swiggy people are saying that they'll initiate a coupon ofvthe remaining amount. I don't need any coupon i want my money back. Also they do not provide complete information.

On sept 10th i have raised a complaint on amount (Rs 323) deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. I chatted with your team but didn't receive any response. Appreciate your early response with the requested details. Failed order no. #[protected].
The sms i received on sept 10:
Your payment for order #[protected] was not completed. Any amount if debited from upi will get refunded within 2-4 days.

I placed an order from swiggy which restaurant didn't confirm. After waiting for some time I called customer care asking for order status. They called restaurant and noone answered. Still customer care person asked me to wait to receive order. It was getting late in night so I asked them to cancel the order. Now on my next order I am being charged 117 rupee as cancellation charges which is unfair. Do they just expect us to wait? There was no delivery person assigned and still I was told that the charge is because a delivery boy has gone and manually placed the order. They didn't have any contact detail for the delivery boy assigned.

Your order #[protected] has been cancelled. A cancellation fee of rs. 200.0 will be added to your next order.
My order has been cancelled for no fault of mine. The delivery boy spoke extremely bad with me and my husband.
And i get a message that i am being charged 200/- in my next order.
This is ridiculous.
Instead of giving another order to me, they cancel and charge me like this.
I need to be compensated by swiggy.

I am a regular customer of swiggy. I had ordered 6 burgers from a restaurant but received only 3 burgers. This is not the first time. The same case has been happening since many orders. When i contact them regarding the issue they just ask for feedback and close the issue. This is not the right way to respond to customer problems.
My order id for this order was #[protected]
Lease resolve this issue asap.

Sir/mam
I am one of your app user and i am highly regretting using your platform.
My order no. Is [protected]. And your delivery boy delivered the package to some other person and for this order i paid through amazon pay (Amount ₹1310). I want all my payment back and appericiate if you can assure me that this incident won't happen again.
But i am hurt with the behaviour of your employees and in future i will avoid to use your platform, also i will be assuring my friends avoid using your app if you can't resolve this issue.
If you wouldn't resolve my problem i will file complaint against your company and move to consumer court assuring that your platform get banned in india.

It was my brother’s birthday today so i ordered food on swiggy around 8:10pm i just forgot to change my address after ordering the food delivery guy called me to ask my location so i told him my address then i come to realise that i forgot to change my address in the app that delivery guy said nothing after a while my order was delayed i got a call he said your order will me 20 minutes late i told him the address issue he said no problem then again i got a call he said he’ll talk to the delivery guy and after two hours of my order they said you didn’t provide the right address now it is too far we can’t deliver your order will be cancelled why can’t they told me to cancel when i told them it was after ordering 15 minutes around 8:30pm i could have cancel it and order again but they cancelled it at 10:05pm when i cannot get food from anywhere that’s how they trouble customers. My order no. Was #[protected]

I ordered chicken reshmi kebabs from lazeez through swiggy and they were stale and some of my family members already ate the kebabs without realising it. It's a threat to our health. This has happened so many time with me and whenever I complain they give a refund of ₹50. This is not done. It is a serious issue. What if my family members get food poisoning or anaphylactic shock?

Domino's pizza... They accepted order n took money and not delivering at my address.. They should not accept the order. This is very bad.. Should not irretrate... I want my money back right now..😠😠😠😠. It is very irritating... When amazon and flipcart can deliver than why not domino's.. Shameless people.. Action should be taken against those people or company..😡😡

I ordered aloo tiki and dahi bala from ambala chat patiala through swiggy. As i used to eat from ambala chat locally. But when food arrived it is cheaper as compared to food i used to eat from ambala chat but i ordered food from ambala chat rather it is cheap. I called to ambala chat and asked about it. By they replied they had no connections with either swiggy or zomato. Swiggy is doing misrepresentation intentionally it is fraud please solve this case. Recover my money or set aside case.

Ordered three masala dosas and one rava masala dosa from kbs kofi and bar restaurant at pondicherry using swiggy. After paying for it using credit card, the restaurant guy calls me and tells me that masala dosa is not available and offers me cauliflower or mushroom dosas as alternative. I ask him to cancel the order. But he refused, saying not possible. I visited swiggy's app to process cancellation, but they don't have an option to cancel in case the restaurant doesn't have the listed item that i ordered. If i cancel i need to pay 75 inr as penalty. Why should i be forced to take some other item that i didn't ask for? Grossly unfair. Food delivery apps and the restaurants listed therein should not be allowed to force their wishes on customers.

I had ordered a pizza from smokin joes
From swiggy it was full destroyed
The cheese and all was gone.
The pizza was no longer edible.
It was completely destroyed
Swiggy order id:[protected]
17th september 2019 04:52pm
1x regular margherita pizza (17.78cm)
Triple cheesy fantasy (Regular pizza)
Full pizza was destroyed
Not acceptable hope to get the refund back
We opened the pizza after pizza boy left

I ordered the below
Nizami handi, chicken tikka masala, chicken tikka kabab & nizami chicken biryani

However after 40 min, delivery boy is calling that it will take. Again the same guy is calling after i hr 40 min that you reorder. However i cancelled the order.

Today i ordered methi chicken, system took placed the order at gachibowli restaurant and didnt take the current location. Which i need to cancel it. This time they charged rs. 107 for the cancellation.
These are faults of swiggy. I dont know i dont have faith on swiggy. Request you all please not to encourage this online food order from swiggy. They are not capable of anything. All the customer care executives are doing copy paste job like robo. They worthless fellow. They dont have a proper team to look into theses troublesome errors, which customers are facing.

On september 12, 2019 i have ordered some food but items were different from what i have ordered. Swiggy denied to compensate or replacecement for the order. They said we can't.in past same thing happen so that time they compensate me but this time they denied and said its against our compensation policy to compensate more than one time to the same person although they repeatedly do such mistake is from their side.