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Swiggy Complaints & Reviews

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Updated: Sep 13, 2025
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Swiggy reviews & complaints page 162

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B
bloggersam
from Mumbai, Maharashtra
Aug 29, 2019
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Address: 32a palamarathu santhu, Thanjavur, Tamil Nadu, 612002

I posted screen shot with this complient

Swiggy telling address mismatch restaurant problem..
Item not delivered amount also swiggy taken but no refund my money no item delivered

Check and clear my refund my amount...
Swiggy telling address mismatch restaurant problem..
Item not delivered amount also swiggy taken but no refund my money no item delivered

Check and clear my refund my amount...
+1 photos
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    Naveen nik
    from Bengaluru, Karnataka
    Aug 29, 2019
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    Address: 560056

    Today i have ordered biryani, ginger chicken etc from swadeshi dining restaurant order no[protected] they sent me spoiled biryani which is getting smell they are not maintaining minimum standards and not thinking of health of the customers, please remove them from swiggy i am controlling my language kindly take action against them and remove from swiggy
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      Mridul Gayon
      from Gurgaon, Haryana
      Aug 29, 2019
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      Address: B91, GF, South City 2, Near GEMS School, Gurgaon, Haryana, 122018

      Date: 29 Aug'19
      The sector of my address in Swiggy app pick up automatically. It does't allow to change it and because of this one my order has been cancelled with a cancellation charge of INR 60. When I spoke to help desk they informed me that they can't refund the full amount which was INR 150. Now where is my fault in this? Made payment online Didn't ask to cancel...then why i am being charged?? What If i have made COD? Will you still be able to take cancellation charge?
      All I need is the full refund of the amount.
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        A
        Aparnah
        from Mumbai, Maharashtra
        Aug 29, 2019
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        Address: Chennai, Tamil Nadu, 600118
        Website: Swiggy

        I order on aug 16, but delivery boy denied by saying his bike got repaired and asked me to cancel the order, so i did.388rs to be refunded and they said it will reflect within 4-7 business day. Still yet to be refunded, whenever i chat they say the same time period. Today is 29 th aug. Customer care number is also utter waste. Please help me to get back my hard earned money.
        I really can't figure where my money is held up.
        +2 photos
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          Subham Somani
          from Hyderabad, Telangana
          Aug 29, 2019
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          Address: 500033

          I am a pure vegetarian and non-veg food was delivered to me. And without my knowledge after my second bite i realized that it is non vegetarian. This is maybe the 4th time that i have got non-veg in my order and this time i happened to eat it. I need a strong action against it. On my complaint to swiggy they are offering me the cash back of the particular wrong order which is the last thing i want. I want them to know how a vegetarian is taken aback by having non-veg food. All his believes and his teachings and his guideline is in stake. Please take a strong action against it.
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            P
            Prince Bisht
            from Malappuram, Kerala
            Aug 28, 2019
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

            I ordered egg rolls and Paneer rolls but hey provide Patato rolls hell services and i call to the support some said they share feedback some provide refund then disconnected then call all the support staff provide different resolution i think they fool customer this is the worst experience i ever had with swiggy. Bad services provided by swiggy
            @Swiggy_in
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              Crunchy Pavbhaji
              from Vasai-Virar, Maharashtra
              Aug 28, 2019
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              Address: Mira Road East, Mumbai, 401107

              I owner of five star club and travels, had applied for partnership of my restaurant with swiggy three weeks before. All the necessary forms and details required for registration is filled and submitted successfully. Two weeks past from this but no further steps has been taken by swiggy. Registration status there showing that documents are sent for approval and awaiting approval. I have also raised complaint at [protected]@swiggy.in but no reply has been received. We kindly request you to look into the matter.
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                Pallav Bora
                from Agartala, Tripura
                Aug 28, 2019
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                Address: E-102, Prasanti Pride, Prakash Choudhury Housing Complex,, Main Road, Tarun Nagar, Near Hotel Cygnett Inn Repose, Kamrup Metropolitan, Assam, 781005

                I had ordered some food from hotel taste of kolkata against order #[protected] which was never delivered even though i had made online payment through debit card. I am a regular customer of swiggy and have been using this app for a long time but. It never happened before but today i have lost faith on swiggy. I had made a payment of only rs 118 for the food so i don't think i have lost much but what i have lost is trust. The delivery boy did not deliver me my order even though he called me to confirm the delivery address. I am not sure whether the swiggy authorities would verify my complaint and take necessary action or not but i am pretty hopeful.
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                  C
                  chetan chougule
                  from Solapur, Maharashtra
                  Aug 28, 2019
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                  Address: Pune, Maharashtra

                  This is escalation of your customer care executive atul katara and delivery boy laxman hipparge at pune location.

                  My order #[protected] has been cancelled forcefully by atul katara and spoken in informal way. Also atul katara rejected to transfer call to his manager. Atul katara kept me online long time without doing conversation with me and applied cancellation charges though my order is not cancelled from my side.

                  This is swiggy's shameful and ridiculous service. Please take the actions on these people and also double amount needs to be refunded as i couldn't put order with other service providers due to such pathetic employees.
                  In a week, 4th time in a row swiggy have screwed my order, either they have delivered stale food or have not delivered the food at all. Most of the time they have delivered the order very late
                  I made a complaint on my order id in the below picture, swiggy has turned as a cheater I request all to stop using their services they will rip you. At 9.56pm complaint I got a message stating an apology for delay of order and will be delivered at 10.02 pm and at 10.05 pm I got messages order has been cancelled and full amount has been charged as delivery guy couldn’t reach me. A prepaid order with delay was ripped off by swiggy on putting a wrong blame on customer. What a service . Efficient service assistant oyasi says can’t do anything . I am posting this on Facebook for everyone to know . Have all chat records

                  escalation of atul katara and laxman hipparge - Comment #3964372 - Image #0
                  escalation of atul katara and laxman hipparge - Comment #3964372 - Image #1
                  escalation of atul katara and laxman hipparge - Comment #3964372 - Image #2
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                    S
                    sibitha b
                    from Mumbai, Maharashtra
                    Aug 27, 2019
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                    Address: Wagle estate, Thane, Maharashtra, 400604

                    I had placed order on 27th august to treat my friends order max time showed 47mins however it took more then 1.30hrs to reach swiggy has really spoiled our party very bad horrible experience not the first time everytime this had happened. I think you shd improve ur services. U guys only spoil the mood. My had to leave hungry that day. If you guys can’t deliver the food on time what’s the use of this stupid application.
                    Hello sir today i have first time oder in your app in roll express i have order 2 panner roll but i received mix veg plz return my money or this is my last order in your app
                    In a week, 4th time in a row swiggy have screwed my order, either they have delivered stale food or have not delivered the food at all. Most of the time they have delivered the order very late
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                      D
                      dimple8192
                      from Ludhiana, Punjab
                      Aug 27, 2019
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                      Address: Ludhiana, Punjab, 141001

                      This was my 3rd time that i switch to swiggy from zomato. But services which are being offered from Swiggy are so poor than Zomato. Today i ordered for Malai Champ, but instead of getting Malai Champ they provided me with something else and that too a smelly product which is so yukkk. Kindly refund my money and take back your so called yukk malai champ.
                      My no is [protected]
                      From Ludhiana
                      +1 photos
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                        G
                        gorakhpuria
                        from Chennai, Tamil Nadu
                        Aug 27, 2019
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                        Address: VARANASI, 221010

                        On 26th aug19, at around i ordered one pizza with order no-[protected] for rs. 205, after 15 min. When i called delivery boy he told e that i met an accident so not able to deliver item & at the same time i received a call from swiggy that i will try for replacemnet i said ok, then swiggy called me that your order will not be replaced & your money will be refunded within 2-3 days, i said ok.

                        Again i order pizza from other outlet with order no — [protected] for rs. 243. After 15 min i get response from delivery boy that your food is damaged in the way & said me that if receive a call from swiggy i would ask for replacement & then i asked for the same & swiggy said ok i will replace.

                        But after that i didn't get any response & received mail that both order were deilvered & my second payment amount credited only first one still due from your side.

                        This is height of stupidity & negligence that without intimating me second order was not delivered

                        How such bad experience will push me again to order from swiggy.
                        Plz refund my money of first order & improve your service
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                          Pramit13
                          from Mumbai, Maharashtra
                          Aug 27, 2019
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                          customer service

                          I used to be the regular customer of swiggy. When i complained about the service swiggy straight away deactivated my account so that no complain can be done and to stay clean as there will be no proof of my complain. Nice try swiggy.
                          I gave an order at around 9pm and then en every 15 min the executive was changing and lastly around 1 am the customer care canceled the order and from the very next day the acount got deactivated.
                          Is...
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                          M
                          manoj G panicker
                          from Ferokh, Kerala
                          Aug 27, 2019
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                          Address: COURTMANAGER, DISTRICT COURT, Kozhikode, Kerala, 673032

                          Sir/madam,
                          Subjectc:-order no;[protected]/dated.26/8/2019, at 8.12 pm/calicut, kerala.
                          According to the subject, cum reference cited above i have placed one order for the supply of food worth of rs120/- from one of the well-esteemed star hotels from the city of calicut on 26/8/2019 at 8.12 pm.
                          Thereafter the delivery executive contacted me and informed that he had collected the food from the hotel concerned and further directed/ordered me to wait at the road concerned nearer to my hostel.
                          After a span of 10 minutes, again he called me and furiously told that he cannot deliver the food packet to my room since the room is at the upstairs and insulted me that ' you have to show some common minimum decency', then i reiterated that since ' i had paid the prescribed fee for door delivery i am not going to collect the food from where you are insisted ', suddenly he cancelled the order.
                          Hence try to recruit these type of arragont delivery officials in a bulk manner and keep them permanently within your firm
                          So that the genuine customers can choose your competitors
                          Safely.
                          Swiggy pe khana order Kiya 2 din ho geya 48hrs par ho geya abtak khana nehi Aya or na hi refund diya

                          food supply through ''swiggy-'ridiculous behavior of delivery staff and further unilateral order cancellation — regarding - Comment #3520704 - Image #0
                          food supply through ''swiggy-'ridiculous behavior of delivery staff and further unilateral order cancellation — regarding - Comment #3520704 - Image #1
                          food supply through ''swiggy-'ridiculous behavior of delivery staff and further unilateral order cancellation — regarding - Comment #3520704 - Image #2
                          I have ordered a mixed fruit cake from swiggy from [protected] this nm. But order not delivered by agent... Even he was very rude on call. That's why my order was cancelled by him... Swiggy charges 175 rs but i want to submit a complaint against delivery executive.
                          I ordered sandwich and lime soda worth rupees 125. Lime soda rs. 40. Which contains only 50ml of quantity.. For 50ml why you are charging this much of cost.. Kindly reply to my issue
                          I did order few days (13th August, 11 pm) back. But after waiting 2 hours till 1 am in the night i did not get my order. And the delivery boy was not picking my phone though his location was showing nearby And restaurant is also within 2 km away from me.

                          Order Id is :: [protected]
                          Date of Incident :: 13th August 2019
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                            Ritika Nandi
                            from Mumbai, Maharashtra
                            Aug 26, 2019
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                            Address: Ranchi, Jharkhand

                            I placed my order today twice first of all the executive was too rude he asked me y did i placed the order if it is far from my house. My answrr is y people place order in swiggy so that they dont have to move for food here n there.
                            Secondly without my permission my order was cancelled and cancellation fee was also initiated.. Great swiggy pathetic service being provided
                            Ordered on 15 th august 2019, but as the restaurant haven't accepted the order due to unavailablity of the food. So i was instructed to cancel the order in swiggy chat. So i cancelled it and they told me that refund will be done within 4 business days( as i have previously paid in Gpay). But i still didn't got the return.

                            pathetic service by swiggy - Comment #3520375 - Image #0
                            pathetic service by swiggy - Comment #3520375 - Image #1
                            Food service is very bad conditions not likely eating
                            This is second time I ordered from Swiggy. I already mentioned both times I want less or no spicy . But still both times food was very very spicy. My son didn’t even touch the food. I am very disappointed with your service
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                              salianashi
                              from Vasai-Virar, Maharashtra
                              Aug 26, 2019
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                              Address: Mumbai City, Maharashtra

                              I stay in Bandra East, I had ordered from Pizza Express which is 15 mins from my house. I had placed the order at 9.147 pm. My order Is #[protected]

                              After waiting for 1.5 hours the Swiggy person refused to come and didnt deliver the order. I had paid the full amount

                              I got a message of refund of 450. whereas i had paid 650 . They deducted my 200 Rs. saying it is cancellation fees whereas i never cancelled the order

                              Your executive Mr. Mubarak calls me and says that the swiggy guy named Mangesh [protected] is refusing to come to deliver the order as it is far away. whereas he was in BKC only

                              Hungry and famished and frustrated i am drafting this email, Be a little Human . and also please verify that if your Swiggy delivery Boys are human too

                              This is not the first time i have faced this issue with swiggy

                              I WANT FULL REFUND AND I WANT TO BE COMPENSATED TOO!!!
                              HOPE THIS MESSAGE IS LOUD & CLEAR

                              AND I ENSURE YOU THAT I AM NEVER GOING TO ORDER FROM SWIGGY AGAIN

                              THANKS FOR THE GREAT SERVICE YET AGAIN!!!
                              Hello sir,
                              We are swiggy owner app partner
                              Chawla dillivala id 50017maansarovar jaipur
                              Please make correction on your services
                              Swiggy is not support to Restaurant app

                              We are not happy with you services
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                                HuzefaAli
                                from Mumbai, Maharashtra
                                Aug 26, 2019
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                                Address: mazgaon Mumbai, Mumbai City, Maharashtra, 400010

                                I ordered food from SWIGGY (Lezwan Indo Arabic Kitchen) around 01.30 p.m. and my order ID : #[protected] and i am a regular customer of swiggy. around 02.10 i received the call from Swiggy Customer care Executive and it was her mike issue so i was unable to hear her properly and then again 1 more guy called up after 10 mins and same thing happened. I was able to hear him but he disconnected. then i decided to call driver and ask where has he reached i was coordinating with him he was just down the building he told me he will be there in 5 mins. and all of the sudden i received my order is cancelled and i received HALF amount refund.. which i dont understand why? and now company is acting smart my saying that they tried calling me and all stuff
                                I submitted my documents 4days back but still my I'd not created and my two mobile numbers are created for other id for others how can be so silly creating others

                                half money refunded - Comment #3520776 - Image #0
                                Dear sir
                                My de id 672167 is deactivate please activate my id please resolve this issue as soon as.. Thank u
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                                  ASHA SINGARIYA
                                  from Jaipur, Rajasthan
                                  Aug 26, 2019
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                                  Address: Kota, 324001

                                  Dear sir/mam
                                  Food i ordered on swiggy (Chicken biryani) today delivered as shown as per the picture it's clear by the picture it contents some plastic flaks which can cause fetal damage to human. Kindly pay attention in this matter with this i want explainaton by your side towards this incident. Also ensure that in future there will not be reccuring instance
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                                    PiyushGupta77
                                    from Gurgaon, Haryana
                                    Aug 26, 2019
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                                    Address: 122015

                                    I have placed order on om sweets using swiggy android application on 26 aug 2019. After placing order i saw update on swiggy application that my order is out for delivery. After some time swiggy automatically cancelled my order and swiggy charged me rs. 200 for this. I chatted with their customer care executive and they are not ready to accept their mistake.

                                    Here issue is swiggy has made mistake and instead of accepting their mistake they are charging customer by falsely putting it on them.
                                    +1 photos
                                    Aug 31, 2019
                                    Complaint marked as Resolved 
                                    Swiggy reversed this extra charge thanks to Swiggy for prompt response.
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                                      get_sanjay2004
                                      from Gurgaon, Haryana
                                      Aug 26, 2019
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                                      Address: Flat No. 17A, First Floor, Ashiana Greens, Ahinsa Khand II, Indirapuram, Ghaziabad, Uttar Pradesh, 201014

                                      Yesterday, l had placed an order of one plate chicken afghani tikka and one plate chilly chicken boneless for dinner through swiggy. I had paid 100% payment of rs. 1081 online and in advance. The time for placing my order was around 9, 00pm. The order was supposed to be delivered at 9.35pm.

                                      At 9.35pm i checked with swiggy representative as well as nazeer foods, who were supposed to fulfill the requirements. To my surprise i was told that nazeer foods confirmed that they had not received any order from swiggy!! Nazeer foods asked us to get in touch with swiggy. So i got in touch with swiggy through the chat. The chat was continously mentioning that your order is in progress (I have snapshots and voice recording of each and every conversation)

                                      At 10.35pm i again checked with nazeer foods and to our surprise, they mentioned that they have not received any order from swiggy!! We went to the chat and complained, but we did not get any resolution.

                                      At around 11.00pm, we were told that our order is cancelled, since nazeer foods is not ready to service the order at that point of time!!

                                      Following is what i need to know from swiggy :

                                      1. Why did the above happen?
                                      2. My online payment of rs. 1081/- is yet to be refunded. Why??
                                      3. We were harassed by swiggy by their poor customer communication / laid back approach / taken for granted attitude. Why?
                                      4. There were guest in my house and i had to take them outside at 11.00pm in the night for dinner, for which i had to pay three times the money!! Who will pay for the losses i incurred, for no fault of mine.
                                      5. Nothing was communicated proactively to me, it was me who had to be after swiggy to get my food. Why???

                                      If a proper answer to my above question does not reach me by today evening 5.30pm and my payment does not reach me in the next 3 hours, ie. By 1.30pm, i will take up this case to the consumer forum.
                                      Aug 26, 2019
                                      Updated by get_sanjay2004
                                      No response from Swiggy till now !!
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