Swiggy Complaints & Reviews

Order #[protected] - the order wasn't delivered ontime and the live tracking page stated that its not live but customer service didn't even bother looking into the delivery issue properly and kept giving me random responses asking me to wait for over an hour for the food which was never coming.

Later when i asked how much longer i should wait that was when they bothered to try calling the delivery guy and canceled my order

Hello,

This is regarding order no [protected].

An item worth rs 99 was unavailable in my pre paid order. I requested for replacement with an item of lesser price worth rs 95. Later after 15 mins, two people from swiggy called me simulataneously in confusion telling me that new item wasn't available either. When i requested for refund of rs. 99 for only that item, the swiggy executive told me he will only refund rs. 95. But later i got an official confirmation sms from swiggy that only rs. 89 is refunded.

Why is swiggy cheating customers to extract additional money through fraud. Even the executive i chatted under help did not bother responding to my actual issue multiple times.

First of all when item is unavailable, i got know about it after 15 mins of wait by which time all other places were closed. On top of it, swiggy has charged me money for an item they never delivered. Thirdly, swiggy executives don't even bother to respond when this concern was raised by me.

So i request swiggy to quit cheating it's customes and provide my refund in full immediately.

Stop this fraud!!

Firstly late deliver
And also missed order
I ordered veg kadhi pakoda with five tawa roti.
Deliver was late and the call complaint he was talling me apko lena to kadhi lelo ya ordered cencelled. Kar raha hu why is my time westing
I never again order to sweegy
I was givr u rating
0
Pathetic customer service
Band kardo isko bhi

I reside near tippasandra, indiranagar and i noticed swiggy delivery agents who wait for their order outside leon grill, hal2, jeevan bhim nagar, bangalore tease girls who passed by.

This is the second time i noticed as i walk passed by leon grill centre many times as it is the lane which is close to my house.

This is serious issue and will not be tolerated being a girl.
Please look into it 🙏

I had ordered butter chicken rice bowl from the bowl company in chennai. The first time i received some other order and used a replacement option. The second time again i received an incorrect order and complained. They said it is approximately the same it is still chicken only. They told me to identify the dish as i’m indian and should be aware. I requested to be transferred to the supervisor and they arranged for callback but i have not received any call.

Order no: #[protected]
Date: 2nd september 2019
I ordered from swiggy from a restaurant called "the bowl company" amounting ₹97/-
The amount was deducted from my bank account but the order failed. Upon contacting, they said that my money will be refunded within 2-4 days. No money refunded
Upon contacting again they asked me to wait till 06.09.2019 for the amount to reflect in my account. Its 07.09.2019, but they still ask me to wait. The screenshot clearly shows that swiggy received the money. Please refund my amount

I was ordering my food today on swiggy on around 3:10pm and i also paid the amount rs. 891. Then the delivery guy call me on 3:40pm, then he asked my no. Then, he called me from his personal phone no. ([protected]). And he said, he is in my location, i go outside and he was never coming. At around 3:46 pm they send me a mail that said the package has been delivered. I was waiting for more than 1 hours for the package and nothing is delivered. Then, i call the swiggy helpline, but also not responding properly. They said he (Delivery guy) has delivered my package in my location. I said i want my refund then they said we were sorry about that. It's such a trash company. I'm really disappointed about that it's not only about the money but also the time they wasted it's more than 1 # hour.

Just now order sweets from swiggy.com
Set location took automatically location and my location is different. I requested swiggy delivery guy to deliver at my place, for that, i said i will pay extra also. He denied my request, after that, i got a call from swiggy. They said they can't deliver food at my place, they canceled my order. For that, they charged 200 rs... For cancellation. They did not mention while ordering also... They are looting us.

Order #[protected]. Ordered from relax restaurant and after waiting for 40 mins, receiving and entirely different order. Rather than apologizing, i was told to reorder and wait for another 40 mins for the food. I’m a swiggy super member, and when told that this is not the standard of swiggy and they’ll be losing a customer, they were like fine! Your wish. This is not what i had expected from a chain like swiggy! Hiring inefficienr staff who aren’t bothered about anything. Untrained, non professional people running swiggy, surely headed towards doom! Never using swiggy again! Zomato is much better.

Hi,

Order no: #[protected]
Date: july 27, 2019

I did the payment of rs 208 through paytm wallet (Wallet txn id: [protected] and order id for swiggy: [protected]). Money got deducted from paytm wallet but order was not placed. Still the payments screen was coming. Please find attached the screenshot for paytm wallet transaction.

So i did the payment again through netbanking for rs 208. This time the order was placed. Please find the screenshot for netbanking transaction attached.

I raised this to the customer care executive and he said that the money will be refunded to the paytm wallet in an hour but it did not happen.

Even after multiple follow-ups with the customer care executive over chat support, i have not received my refund of rs 208 in my paytm wallet.
And swiggy is blaming on paytm and vice versa but no one is refunding the amount.

The screenshot clearly says that payment has been done to swiggy hence it is the responsibility of swiggy to refund the amount.
Please refund the amount.

I ordered food from mcdonald's on 4 september 2019, but did not receive it, even after payment of the money. Initially, on tracking him on the map, it showed him circling the restaurant, and taking a lot of time to collect the food. I have kids at home, due to which i called him two times. He picked up the phone the first time, but switched off the phone the second time. He was untraceable and we finally had to cancel our order. However, the order status was — delivered.

I placed an order at around 9:49 pm then after an hour i received a call from the swiggy executive informing that the order has been cancelled due to some power issues. I don't understand what power issues has to do with my order cancellation. & what the hell is this power issue? If swiggy agents did not wanted to deliver the food they should have informed me within 15-20 min of order placed. They wasted my 1 hour. Who is responsible for this???
If a customer cancels his/her order after confirmation from the restaurant then we (Customers) are fined (Rs 75 or above). Then how much swiggy be fined if they cancel the order despite of confirmation from the restaurant?

I ordered a pizza from pizza hut through swiggy. I did not get the pizza but I got the message that pizza has been delivered.

I talked to delivery boy so many times but the attitude of delivery boy was very improper.

I have already made payment online and my account has been debited by Rs. 171 and I feel that I am being cheated by swiggy.

Please return my money and I will uninstall the app then.

I ordered 3 plate pao bhajis and estimated time was 27 mins. We recieved the order in just 8 mins. And the quality of food was not at all good. Bhaji was uncooked and very very spicy. It was all red and oily. We couldn't even eat that. I paid 300 for it. And in return of the complaint they are providing with a coupon of 75 for next order. it is unfair. I am not going to order from swiggy now obviously. I want my 300 back.

I ordered 10 pieces of chicken lollipop
And 1 plate chicken fried momo from fat belly restaurant at beltola, guwahati from
Swiggy and only 6 pieces of the chicken
Lollipop are there with the momos
4 pieces of chicken lollipop are missing
And they have charged the full amount of
10 pieces.. Please refund my money
Immediately.. Had a very bad experience on swiggy

I had placed an order with swiggy on 4th june 2019 of amount rs462. The amount got deducted but the order was not placed. On contacting swiggy they said that the order didnt go through so they will refund the amount in next 5 working days. Its been 2 months since then and i didnt get the refund and my bank says that the amount is still with swiggy and i have proof for the same

It's been like always whatever i order swiggy sends me something else only. Whenever i order they end up not assigning any delivery executive. I ordered an hour before but still no delivery executive has been assigned. Who so ever has been assigned has refused to deliver and that too rudely. Even after asking them very politely i got same rude responses. When it is about support team they ask you to wait for 2 minutes and then let's you wait for next 15 minutes. I don't think so swiggy is even interested in providing services to the customer. They are their just for name sake. If someone is sick and is in need of food then probably because of swiggy that person is going to end up either in a hospital or dead. If their services are going to remain so # up then probably swiggy should be shut soon. They don't refund money. There also they'll apologize and then you forget your money because swiggy is using that money for their company which can't provide proper services to the customer.

Is it really the right way to treat your customer? Like seriously fed up with poor work of yours! We have ordered since 9:30 contacting since 9:45 about our orders or delivery issue! It was so damn urgent and this is not the right way to treat. It was an emergency but no woaah! Your swiggy member switched off his mobile. He was telling that your order is being done but after some moments at last moment he told that no we cant complete your orders at this moment. Tell, how can i'll order next time?

Seriously!!! Are you guys really out of your mind??? The gps location where the restaurant should have been located has been confirmed by the delivery guy that no such restaurant exists.

What sort of drugs or weeds the developer of the swiggy delivery app do?? I mean which kind of weeds you take to go that high?? Who did hire you as the app developer for swiggy??

If you want money take it. # that i don't want any refund. Take it if you want money. But stop harassing customers like this. This is the bloody second time it's happening with me.

Damn you guys get rich with 635/- bucks. Go and break some eggs losers.

They take money and dont deliver food... and dont even refund.

Even they dont response properly...

In every order they dont provide complete meal... they miss any 1 iteam and dont refund...

I had attached discussion with Swiggy on App support... and they even fraud us their also... they say that you are talking with their Agent and In actual it is a BOT... which is unable to responce Human properly