Swiggy Complaints & Reviews

I am yet to get my money for the order placed. On 12th sept rs.300 coupon received as compensation for abnormal cancellation of my order. On 16th i have received payment refunded rs. 290 which i have not received.

Need my entire paid money to my sodexo card asap. Done enough follow-up with swiggy agents but no one able to solve this issue. This is a classic example for cheating case. After accepting order, cancelling & not refunding my money.

Need urgent help.

My order ID is [protected].
I ordered on 13 september. They sent me missing items food from Halal pizza fun which is also burnt from sides .
I received missing food in my order. When I complaint with your customer care they refused to compensate me for the same.
I keep telling me them to refund me but they are refusing.
I trust you swiggy with my food but I think you are breaking it now.
I want to ask whose mistake it is that I did not received the food for which I pay you.
Where is my rest food gone ? Is this restaurant mistake or yours swiggy ?
Please initiate me a refund.
I will be very grateful for the same.

Yesterday i have ordered on swiggy wide no [protected], this incidence was really frustrating for us as first place it got delivered late by alnost an hour, then due to bad weather we have been charged exrra n then this order delivered is not as we ordered, it was disappointment for us as we ordered and paid for dal fry n paneer makhni but the order delivered was just dal and chhas and there is no way to raise complaint about it, we contacted restaurant but they said the pickup boy has selected wrong order.

I am really embarrased for it as the order was given for my mother in law who is 76 in age at her residence, who stays alone and she didnt get the food in time n wht she has ordered.

Regards
Parag karnik
[protected]

I have ordered food online from swiggy.
Please find attached screen shot of my order number. I placed my order on 15th sept 2019 by 8.26 pm but imidiately with in a min i cancelled
My order. Order i cancellled but with rs 200 cancellation charges. As per chat with swiggy custmr care, they saying your food was prepared and delivery guy ready to deliver. I hav not received any msg that so and so delivery guy asdign to delivery your food. But my concern is with in less than one min how it can possible?

I have placed an order on 27th July of RS 195 which was deducted thrice. For same I have placed multiple times raised my refund request, which Everytime I check with swiggy chat I get to know there is no refund request only. How many times I will keep repeating the same. And your good for nothing customer care number, what it is for? Neither call connects nor anyone picks if it ever does.

It's been more than 60 days and still the status remains the same. Is this the service you promise to provide.?

My order was half delivered, then swiggy said they will send the rest. Then the delivery exec had an accident. When i called customer service prakash paswan tells me what can i do, if you want wait one hour ill re raise the order. When i said i couldn't wait he actually says what can i do and then hangs up!!! Ridiculous and horrible service, they just don't care, specially i've waited 2 hours for food. I don't get food and i get such rude answers

Order no [protected]. I am a vegetarian sandwich but i received a chicken/egg or i don’t even know the kind of non veg there was in the sandwich. How can swiggy make such a mistake. It’s a huge part of our belief and swiggy just destroyed. When i spoke to the customer care, they didn’t seem to care. I don’t think they understand the severity of the situation.

#[protected] (Shah ghouse cafe and restaurant)

Hi swiggy,

You haven't delivered my order (#[protected]) and not refund my money. And when i call to devilry person he said will come but no reply after some time. And swiggy people also not replying.

They are cheating with people and restaurant also involve in this game.

I want my money back.

My refund is not paid even after 10 days of order cancellation since swiggy had technical issues on delivering the order on september 6th. So swiggy only cancelled my order but they haven’t yet credited the refund post 10 days.
I’m tired of contacting the refund settling team at swiggy.. And all executives are replying as bots with same old lines...

Order from harshada pawar on 14th september was first made at 7:28 pm and it is 10:13pm same day i have yet not received the order. Swiggy is not able to manage any issue created by their own delivery boys. The first delivery boy as he said met with an accidental who was 5mins on swiggy map from my house. After this incident i received a min of 20-25 calls to get my order and i am still on it. The reordered after the incident with the first delivery boy and told me that i order has been reprocessed and a new delivery boy has been assigned the new delivery boy waited for more than a hour but he couldn't receive the order as swiggy didn't place it from their end and mcdonalds didn't give the order without an official order from swiggy also the did a lot of fraud conversation on the call stating that they are trying to place the order manually via delivery boy and mcdonalds is not accepting the order which is not possible and to add to it i spoke to the delivery boy himself he said he has not received any information about manually placing the order from their his end.
Also my first very order was a paid one from gpay. The second delivery boy couldn't receive and they forced me to cancel and they would place another themselves. After cancelling the order i receive a call from swiggy which stated that they are now not able to place the order is mcdonalds is close at 9:40pm on a saturday. After all the arguments i have now received a message that my order is reprocessed and i will have to pay 570 for that. Swiggy torchured me by wasting my time, making me attend around 25 calls for a order which was paid while placing the order and making me look after the order because swiggy cannot be trusted for money.

I had ordered for food on swiggy at 09:23 pm on 14/09/2019 from mehta food junction and the delivery time was mentioned as 42 minutes but the order was delivered after more than an hour.
The service of swiggy has detroriated and they are claiming false delivery time.
The customers ordering food actually expect the delivery on time because food is for eating which should reach on time. Hunger is something that can never be challenged and compromised but swiggy doesn't seem to understand this and is also not bothered about their customers.
And its not the first time but previously also same has happened.
I would request the consumer forum to take strict action against such companies that is playing with the hunger of the customers and misrepresenting the customers.

On 08.09.19, evening around 7.00 pm at hotel saravana bhavan, ashok piller, chennai, when i was waiting for an app based auto, a bike borne swiggy delivery boy, ran his bike on my left leg injuring my knee with severe pain till now. Bike regd. No: tn09cr0839. When i questioned his behaviour, he shouted at me in filthy and unparlimentary language and pushed me down. I reported to the security and he said that the behaviour of that swiggy boy is always rude. Kindly take suitable action against him.

Hi,

Here i want to sue swiggy with reference to my last order from burger king using swiggy. On september 4th i got my order and 3 items of worth rupee 210+gst were missing from my order. I immediately followed up with the swiggy customer care team and they followed up with the burger king and initially they were forcing me to accept the coupons for next order but when i persisted not to accept any coupon they agreed to give me 210+gst money back and they promised to call me back in 2 to 3 business days as the person who took my call was going for office leaves for 2 business days.

After two days of followup, i just got 75rs as cashback nothing else and no call followup from swiggy.

I want to ask swiggy that was it a fake cash back promise or the missing items were intentional from their side?

My register mobile number with swiggy is [protected]

On 23rd of august i've made a payment to swiggy via amazon pay balance for the order nos [protected] & [protected] with rs 139 & rs 139. But they have not provided the food for both the orders and also not re-funded the money back for one of the order till date. Of contacted to swiggy they are blaming amazon.in and if contact amazon they blaming swiggy. Both the service providers are cheating the consumers.

I had ordered food from swiggy and paid using my sodexo card,
The amout was deducted from my account but the delivery was not made
Upon complaining to the customer care a full refund was offered but after some timei get a message stating that there will be a cancellation fee also.

Why should i pay a cancellation fee for the food not being delivered to me

I would like to raise complaint against this kind of fraudulent activity from swiggy.

Order # [protected]

I have ordered 60 puffs for rs 2241 and due to delay of more than a hour. I have cancelled my order and message was received stating refund shall be initiated. Yet I didn't receive anything even been a week since the order was cancelled. Now that I have to check with my bank and this will take a long time thus got fed up with these things. It makes me feel like always opt for cash on delivery so no worries. When a delivery gets cancelled. I am really worried about this thing.

Order no-[protected], in my order one insect inside of food. I was complain on dragon chaines point. Dragon claimed that we don’t know we served food to swiggy for delivery than what are they mixed in tha food we don’t know. We are not responsible for this all responsibility on swiggy
Please solve this problem if not i take legal action on swiggy and dragon chaines point as soon as possible please solve this my mail [protected]@gmail.com

Hello swiggy,

I understand that you guys are doing great in your business and there are lot of restaurants enjoying the taste of money even more than before. Appreciate your initiative... Now can we take an initiative (A social one) to think little about our people who cant afford to order in swiggy but can help to cook and deliver it through swiggy.. Yes swiggy should come up with a plan to promote house wives to cook and give them an id so people near can buy her food (If tasty) by doing you are supporting a family economy i know you can never help the indian economy. Lets talk if this is interesting call me [protected].

I had placed an order from a restaurant in alleppey, kerala. I had spillage issues with the order and raised a complaint with swiggy regarding the same. I was informed that refund would be initiated on the same day. I got no reply on that day. The next day i had raised many complaints yet no one gave me any response. After 2 weeks of complaints they have informed me now that they cannot refund as 24 hours has lapsed.

Yesterday i placed an order of food from a restaurant, the entire process was completed. He picked the parcel from the restaurant and on coming to my way, he just stopped 1 km before my location as i can see the location of the delivery boy in the swiggy app. And tried calling more than 15 times when he was not standing there. When i tried calling swiggy, it did not connect, so i started chatting in the app and while i was chatting, the order got cancelled on the ground that i did not received the call which is a clear lie. When you did not reached my location, how you can say that i did not received the call. I have screen shot of calls that i made. I suffered cancellation charges half the amount of order. This is not first time that i have faced it. Few days ago the case was same. They have found a new way to get without any payment. I am also filing in consumer forum for the same. I have swiggy address my concern and remove this type of fradulent person.