Swiggy Complaints & Reviews

Worst customer care in chennai. We had ordered some food through swiggy app around 2pm on 31dt august, which was 2 sambar rice - curd rice combos and one paneer biriyani. We got the paneer biriyani and only one sambar-curd rice combo. The delivery guy said the hotel gave him only one.

He connected me to the swiggy customer service who argued with me instead of calling the hotel to resend the food. That incompetent man kept telling me replacement is not done. I a swiggy customer since 2016 and have had replacements done. My niece also got her food resent when an item was missed out.

Arrogant, incompetent lot sitting at customer desk, disconnected our call twice. What the hell are these people thinking? Our order was not delivered correctly, and instead of replacing it they are arguing with us.

One # spoke to my father he will send a replacement, and two minutes later another # said no. They all lied.

Respected sir.

My name is aman chakoo and my registered mobile number is [protected]. I have been using swiggy regularly.
Day before yesterday on 29/8/2019 i had ordered food from swiggy with order no #[protected] but the food i got was busted up and had spilled into the polythene and was uneatable so as i raised an issue about it, a support executive told me to pay up for the order and i would receive an replacement but the replacement i got was in even worst condition, busted up, food spilled into polythene and it was leaking from the polythene so again i raised the issue again and an support executive told me that i would receive a call back within 6 minutes which i never received and later another support executive told me on chat that i would receive a food coupon which i never received either and since then i have talked to at least 8 customer support executives on chat and each one of them told me that i would receive a call back within 2 hrs but i never received any calls since then, i paid up but i am yet to receive a proper food or anything and i am really disappointed.

Please do something about it as soon as possible as i have already waited enough.

Regards.
Aman chakoo
Registered mobile no:- [protected]

Today i ordered some food from swiggy with vatika restaurant in lucknow. The order was confirmed and they deducted money. After half an hour i checked the order didn't confirmed by the restaurant. I chatted with the swiggy customer care and they told me that your order is being prepared and will deliver within 5-9 minutes. Then i waited 1hour more. After i called again to swiggy customer care and different guy told me that your order is out of stock and we can deliver. And they cancelled the order..

As i order on swiggy with order no [protected] on 18.08.2019 but due unavailability of product my order has cancelled they are saying that you will receive your refund within 5 working days and it almost over. Now again and again they are committing false commitment tha you will received refund with 2 days. So it is my concern to take an action against these type of fraud company.

I am having a complaint for the executive for order#[protected], the swiggy executive named gaurav, contact no. [protected], first of all he delayed the order by 1.5 hours, wen i have called him from alternate no. He said i called you many times you have not picked up, however i have not received only one call which is from customer care only... After that the executive called me back on the same no and started using abusive language and threatened me that "i will come to your home" and used bad language to me..

I am a very regular customer of yours. Almost every alternate day i place an order and believe i can be certain that your delivery executive will deliver my order. But today i experienced something shocking!
I ordered a hot chocolate fudge sundae from a shop only 3 km away. It took the delivery boy you assigned for my order 2 hours to just pick up my order!!
I mean this is ridiculous as far as service quality goes. I hope this delivery person had a very good reason for this kind of irresponsible attitude.
I want you to give me compensation for the harassment caused by this executive.
And i am also very very disappointed. I will think three times before ordering from you. My business is going to go to zomato now!

I orderd my food by swiggy app on 24 august 9:11 pm (Ist). While delivery service i got a call from delivery executive that due to traffic the food was damaged and they were to replace the food. But i didnt recieved the food and the money i paid for the food online by google pay was deducted. After that i took help from customer support and they still didnt help me. And gave me the refund tx id:[protected]. Till that day i was waiting for 2 to 4 bussiness days to get my refund but i am not getting my money. My order id is same as refund tx id. I got the mail provided in photo. And i had also provided bill details.

I posted screen shot with this complient

Swiggy telling address mismatch restaurant problem..
Item not delivered amount also swiggy taken but no refund my money no item delivered

Check and clear my refund my amount...
Swiggy telling address mismatch restaurant problem..
Item not delivered amount also swiggy taken but no refund my money no item delivered

Check and clear my refund my amount...

Today i have ordered biryani, ginger chicken etc from swadeshi dining restaurant order no[protected] they sent me spoiled biryani which is getting smell they are not maintaining minimum standards and not thinking of health of the customers, please remove them from swiggy i am controlling my language kindly take action against them and remove from swiggy

Date: 29 Aug'19
The sector of my address in Swiggy app pick up automatically. It does't allow to change it and because of this one my order has been cancelled with a cancellation charge of INR 60. When I spoke to help desk they informed me that they can't refund the full amount which was INR 150. Now where is my fault in this? Made payment online Didn't ask to cancel...then why i am being charged?? What If i have made COD? Will you still be able to take cancellation charge?
All I need is the full refund of the amount.

I order on aug 16, but delivery boy denied by saying his bike got repaired and asked me to cancel the order, so i did.388rs to be refunded and they said it will reflect within 4-7 business day. Still yet to be refunded, whenever i chat they say the same time period. Today is 29 th aug. Customer care number is also utter waste. Please help me to get back my hard earned money.
I really can't figure where my money is held up.

I am a pure vegetarian and non-veg food was delivered to me. And without my knowledge after my second bite i realized that it is non vegetarian. This is maybe the 4th time that i have got non-veg in my order and this time i happened to eat it. I need a strong action against it. On my complaint to swiggy they are offering me the cash back of the particular wrong order which is the last thing i want. I want them to know how a vegetarian is taken aback by having non-veg food. All his believes and his teachings and his guideline is in stake. Please take a strong action against it.

I ordered egg rolls and Paneer rolls but hey provide Patato rolls hell services and i call to the support some said they share feedback some provide refund then disconnected then call all the support staff provide different resolution i think they fool customer this is the worst experience i ever had with swiggy. Bad services provided by swiggy
@Swiggy_in

I owner of five star club and travels, had applied for partnership of my restaurant with swiggy three weeks before. All the necessary forms and details required for registration is filled and submitted successfully. Two weeks past from this but no further steps has been taken by swiggy. Registration status there showing that documents are sent for approval and awaiting approval. I have also raised complaint at [protected]@swiggy.in but no reply has been received. We kindly request you to look into the matter.

I had ordered some food from hotel taste of kolkata against order #[protected] which was never delivered even though i had made online payment through debit card. I am a regular customer of swiggy and have been using this app for a long time but. It never happened before but today i have lost faith on swiggy. I had made a payment of only rs 118 for the food so i don't think i have lost much but what i have lost is trust. The delivery boy did not deliver me my order even though he called me to confirm the delivery address. I am not sure whether the swiggy authorities would verify my complaint and take necessary action or not but i am pretty hopeful.

This is escalation of your customer care executive atul katara and delivery boy laxman hipparge at pune location.

My order #[protected] has been cancelled forcefully by atul katara and spoken in informal way. Also atul katara rejected to transfer call to his manager. Atul katara kept me online long time without doing conversation with me and applied cancellation charges though my order is not cancelled from my side.

This is swiggy's shameful and ridiculous service. Please take the actions on these people and also double amount needs to be refunded as i couldn't put order with other service providers due to such pathetic employees.

I had placed order on 27th august to treat my friends order max time showed 47mins however it took more then 1.30hrs to reach swiggy has really spoiled our party very bad horrible experience not the first time everytime this had happened. I think you shd improve ur services. U guys only spoil the mood. My had to leave hungry that day. If you guys can’t deliver the food on time what’s the use of this stupid application.

This was my 3rd time that i switch to swiggy from zomato. But services which are being offered from Swiggy are so poor than Zomato. Today i ordered for Malai Champ, but instead of getting Malai Champ they provided me with something else and that too a smelly product which is so yukkk. Kindly refund my money and take back your so called yukk malai champ.
My no is [protected]
From Ludhiana

On 26th aug19, at around i ordered one pizza with order no-[protected] for rs. 205, after 15 min. When i called delivery boy he told e that i met an accident so not able to deliver item & at the same time i received a call from swiggy that i will try for replacemnet i said ok, then swiggy called me that your order will not be replaced & your money will be refunded within 2-3 days, i said ok.

Again i order pizza from other outlet with order no — [protected] for rs. 243. After 15 min i get response from delivery boy that your food is damaged in the way & said me that if receive a call from swiggy i would ask for replacement & then i asked for the same & swiggy said ok i will replace.

But after that i didn't get any response & received mail that both order were deilvered & my second payment amount credited only first one still due from your side.

This is height of stupidity & negligence that without intimating me second order was not delivered

How such bad experience will push me again to order from swiggy.
Plz refund my money of first order & improve your service

I used to be the regular customer of swiggy. When i complained about the service swiggy straight away deactivated my account so that no complain can be done and to stay clean as there will be no proof of my complain. Nice try swiggy.
I gave an order at around 9pm and then en every 15 min the executive was changing and lastly around 1 am the customer care canceled the order and from the very next day the acount got deactivated.
Is...