Swiggy Complaints & Reviews

Date: 29 Aug'19
The sector of my address in Swiggy app pick up automatically. It does't allow to change it and because of this one my order has been cancelled with a cancellation charge of INR 60. When I spoke to help desk they informed me that they can't refund the full amount which was INR 150. Now where is my fault in this? Made payment online Didn't ask to cancel...then why i am being charged?? What If i have made COD? Will you still be able to take cancellation charge?
All I need is the full refund of the amount.

I order on aug 16, but delivery boy denied by saying his bike got repaired and asked me to cancel the order, so i did.388rs to be refunded and they said it will reflect within 4-7 business day. Still yet to be refunded, whenever i chat they say the same time period. Today is 29 th aug. Customer care number is also utter waste. Please help me to get back my hard earned money.
I really can't figure where my money is held up.

I am a pure vegetarian and non-veg food was delivered to me. And without my knowledge after my second bite i realized that it is non vegetarian. This is maybe the 4th time that i have got non-veg in my order and this time i happened to eat it. I need a strong action against it. On my complaint to swiggy they are offering me the cash back of the particular wrong order which is the last thing i want. I want them to know how a vegetarian is taken aback by having non-veg food. All his believes and his teachings and his guideline is in stake. Please take a strong action against it.

I ordered egg rolls and Paneer rolls but hey provide Patato rolls hell services and i call to the support some said they share feedback some provide refund then disconnected then call all the support staff provide different resolution i think they fool customer this is the worst experience i ever had with swiggy. Bad services provided by swiggy
@Swiggy_in

I owner of five star club and travels, had applied for partnership of my restaurant with swiggy three weeks before. All the necessary forms and details required for registration is filled and submitted successfully. Two weeks past from this but no further steps has been taken by swiggy. Registration status there showing that documents are sent for approval and awaiting approval. I have also raised complaint at [protected]@swiggy.in but no reply has been received. We kindly request you to look into the matter.

I had ordered some food from hotel taste of kolkata against order #[protected] which was never delivered even though i had made online payment through debit card. I am a regular customer of swiggy and have been using this app for a long time but. It never happened before but today i have lost faith on swiggy. I had made a payment of only rs 118 for the food so i don't think i have lost much but what i have lost is trust. The delivery boy did not deliver me my order even though he called me to confirm the delivery address. I am not sure whether the swiggy authorities would verify my complaint and take necessary action or not but i am pretty hopeful.

This is escalation of your customer care executive atul katara and delivery boy laxman hipparge at pune location.

My order #[protected] has been cancelled forcefully by atul katara and spoken in informal way. Also atul katara rejected to transfer call to his manager. Atul katara kept me online long time without doing conversation with me and applied cancellation charges though my order is not cancelled from my side.

This is swiggy's shameful and ridiculous service. Please take the actions on these people and also double amount needs to be refunded as i couldn't put order with other service providers due to such pathetic employees.

I had placed order on 27th august to treat my friends order max time showed 47mins however it took more then 1.30hrs to reach swiggy has really spoiled our party very bad horrible experience not the first time everytime this had happened. I think you shd improve ur services. U guys only spoil the mood. My had to leave hungry that day. If you guys can’t deliver the food on time what’s the use of this stupid application.

This was my 3rd time that i switch to swiggy from zomato. But services which are being offered from Swiggy are so poor than Zomato. Today i ordered for Malai Champ, but instead of getting Malai Champ they provided me with something else and that too a smelly product which is so yukkk. Kindly refund my money and take back your so called yukk malai champ.
My no is [protected]
From Ludhiana

On 26th aug19, at around i ordered one pizza with order no-[protected] for rs. 205, after 15 min. When i called delivery boy he told e that i met an accident so not able to deliver item & at the same time i received a call from swiggy that i will try for replacemnet i said ok, then swiggy called me that your order will not be replaced & your money will be refunded within 2-3 days, i said ok.

Again i order pizza from other outlet with order no — [protected] for rs. 243. After 15 min i get response from delivery boy that your food is damaged in the way & said me that if receive a call from swiggy i would ask for replacement & then i asked for the same & swiggy said ok i will replace.

But after that i didn't get any response & received mail that both order were deilvered & my second payment amount credited only first one still due from your side.

This is height of stupidity & negligence that without intimating me second order was not delivered

How such bad experience will push me again to order from swiggy.
Plz refund my money of first order & improve your service

I used to be the regular customer of swiggy. When i complained about the service swiggy straight away deactivated my account so that no complain can be done and to stay clean as there will be no proof of my complain. Nice try swiggy.
I gave an order at around 9pm and then en every 15 min the executive was changing and lastly around 1 am the customer care canceled the order and from the very next day the acount got deactivated.
Is...

Sir/madam,
Subjectc:-order no;[protected]/dated.26/8/2019, at 8.12 pm/calicut, kerala.
According to the subject, cum reference cited above i have placed one order for the supply of food worth of rs120/- from one of the well-esteemed star hotels from the city of calicut on 26/8/2019 at 8.12 pm.
Thereafter the delivery executive contacted me and informed that he had collected the food from the hotel concerned and further directed/ordered me to wait at the road concerned nearer to my hostel.
After a span of 10 minutes, again he called me and furiously told that he cannot deliver the food packet to my room since the room is at the upstairs and insulted me that ' you have to show some common minimum decency', then i reiterated that since ' i had paid the prescribed fee for door delivery i am not going to collect the food from where you are insisted ', suddenly he cancelled the order.
Hence try to recruit these type of arragont delivery officials in a bulk manner and keep them permanently within your firm
So that the genuine customers can choose your competitors
Safely.

I placed my order today twice first of all the executive was too rude he asked me y did i placed the order if it is far from my house. My answrr is y people place order in swiggy so that they dont have to move for food here n there.
Secondly without my permission my order was cancelled and cancellation fee was also initiated.. Great swiggy pathetic service being provided

I stay in Bandra East, I had ordered from Pizza Express which is 15 mins from my house. I had placed the order at 9.147 pm. My order Is #[protected]

After waiting for 1.5 hours the Swiggy person refused to come and didnt deliver the order. I had paid the full amount

I got a message of refund of 450. whereas i had paid 650 . They deducted my 200 Rs. saying it is cancellation fees whereas i never cancelled the order

Your executive Mr. Mubarak calls me and says that the swiggy guy named Mangesh [protected] is refusing to come to deliver the order as it is far away. whereas he was in BKC only

Hungry and famished and frustrated i am drafting this email, Be a little Human . and also please verify that if your Swiggy delivery Boys are human too

This is not the first time i have faced this issue with swiggy

I WANT FULL REFUND AND I WANT TO BE COMPENSATED TOO!!!
HOPE THIS MESSAGE IS LOUD & CLEAR

AND I ENSURE YOU THAT I AM NEVER GOING TO ORDER FROM SWIGGY AGAIN

THANKS FOR THE GREAT SERVICE YET AGAIN!!!

I ordered food from SWIGGY (Lezwan Indo Arabic Kitchen) around 01.30 p.m. and my order ID : #[protected] and i am a regular customer of swiggy. around 02.10 i received the call from Swiggy Customer care Executive and it was her mike issue so i was unable to hear her properly and then again 1 more guy called up after 10 mins and same thing happened. I was able to hear him but he disconnected. then i decided to call driver and ask where has he reached i was coordinating with him he was just down the building he told me he will be there in 5 mins. and all of the sudden i received my order is cancelled and i received HALF amount refund.. which i dont understand why? and now company is acting smart my saying that they tried calling me and all stuff

Dear sir/mam
Food i ordered on swiggy (Chicken biryani) today delivered as shown as per the picture it's clear by the picture it contents some plastic flaks which can cause fetal damage to human. Kindly pay attention in this matter with this i want explainaton by your side towards this incident. Also ensure that in future there will not be reccuring instance

I have placed order on om sweets using swiggy android application on 26 aug 2019. After placing order i saw update on swiggy application that my order is out for delivery. After some time swiggy automatically cancelled my order and swiggy charged me rs. 200 for this. I chatted with their customer care executive and they are not ready to accept their mistake.

Here issue is swiggy has made mistake and instead of accepting their mistake they are charging customer by falsely putting it on them.

Yesterday, l had placed an order of one plate chicken afghani tikka and one plate chilly chicken boneless for dinner through swiggy. I had paid 100% payment of rs. 1081 online and in advance. The time for placing my order was around 9, 00pm. The order was supposed to be delivered at 9.35pm.

At 9.35pm i checked with swiggy representative as well as nazeer foods, who were supposed to fulfill the requirements. To my surprise i was told that nazeer foods confirmed that they had not received any order from swiggy!! Nazeer foods asked us to get in touch with swiggy. So i got in touch with swiggy through the chat. The chat was continously mentioning that your order is in progress (I have snapshots and voice recording of each and every conversation)

At 10.35pm i again checked with nazeer foods and to our surprise, they mentioned that they have not received any order from swiggy!! We went to the chat and complained, but we did not get any resolution.

At around 11.00pm, we were told that our order is cancelled, since nazeer foods is not ready to service the order at that point of time!!

Following is what i need to know from swiggy :

1. Why did the above happen?
2. My online payment of rs. 1081/- is yet to be refunded. Why??
3. We were harassed by swiggy by their poor customer communication / laid back approach / taken for granted attitude. Why?
4. There were guest in my house and i had to take them outside at 11.00pm in the night for dinner, for which i had to pay three times the money!! Who will pay for the losses i incurred, for no fault of mine.
5. Nothing was communicated proactively to me, it was me who had to be after swiggy to get my food. Why???

If a proper answer to my above question does not reach me by today evening 5.30pm and my payment does not reach me in the next 3 hours, ie. By 1.30pm, i will take up this case to the consumer forum.

We had order from tikka junction restaurant karkardooma through swiggy.
And we have found one item which cost rs 390 missing in our order. Also we got uncooked chinese food like manchurian and spring roll.
Restaurant owner and delivery boy is denying for this mistake.. Even we had a 30 min call with deepak kumar from swiggy and he said we cannot help you in this matter..
I am frustrated with this service.
As a first time customer this experience is really bad.
They are crooked and not supportive.
I am really disappointed from swiggy.
When i called swiggy directly, teamlead of that team directly threaten me that "i do not cook food how can i tell you about this"
Is this a way to talk a customer like this.
I am totally fed up with this service.
I am not gonna let you go like. This.
Order no: [protected]
Team lead name: deepak kumar
Restaurant name: tikka junction karkardooma

My swiggy order no. #[protected] for rs. 372 is expected to arrive in by 8:10 pm on the 25th of august 2019. It was delayed by a lot and got arrived only at 9:30 raised a question to the consumer care executives and one person said action would be taken but nothing happened. Later i had to contact again and only then a delivery boy was assigned.

When people rely on you guys for services, please make sure you provide them with the quality services they deserve.