Swiggy Complaints & Reviews

I ordered 10 pieces of chicken lollipop
And 1 plate chicken fried momo from fat belly restaurant at beltola, guwahati from
Swiggy and only 6 pieces of the chicken
Lollipop are there with the momos
4 pieces of chicken lollipop are missing
And they have charged the full amount of
10 pieces.. Please refund my money
Immediately.. Had a very bad experience on swiggy

I had placed an order with swiggy on 4th june 2019 of amount rs462. The amount got deducted but the order was not placed. On contacting swiggy they said that the order didnt go through so they will refund the amount in next 5 working days. Its been 2 months since then and i didnt get the refund and my bank says that the amount is still with swiggy and i have proof for the same

It's been like always whatever i order swiggy sends me something else only. Whenever i order they end up not assigning any delivery executive. I ordered an hour before but still no delivery executive has been assigned. Who so ever has been assigned has refused to deliver and that too rudely. Even after asking them very politely i got same rude responses. When it is about support team they ask you to wait for 2 minutes and then let's you wait for next 15 minutes. I don't think so swiggy is even interested in providing services to the customer. They are their just for name sake. If someone is sick and is in need of food then probably because of swiggy that person is going to end up either in a hospital or dead. If their services are going to remain so # up then probably swiggy should be shut soon. They don't refund money. There also they'll apologize and then you forget your money because swiggy is using that money for their company which can't provide proper services to the customer.

Is it really the right way to treat your customer? Like seriously fed up with poor work of yours! We have ordered since 9:30 contacting since 9:45 about our orders or delivery issue! It was so damn urgent and this is not the right way to treat. It was an emergency but no woaah! Your swiggy member switched off his mobile. He was telling that your order is being done but after some moments at last moment he told that no we cant complete your orders at this moment. Tell, how can i'll order next time?

Seriously!!! Are you guys really out of your mind??? The gps location where the restaurant should have been located has been confirmed by the delivery guy that no such restaurant exists.

What sort of drugs or weeds the developer of the swiggy delivery app do?? I mean which kind of weeds you take to go that high?? Who did hire you as the app developer for swiggy??

If you want money take it. # that i don't want any refund. Take it if you want money. But stop harassing customers like this. This is the bloody second time it's happening with me.

Damn you guys get rich with 635/- bucks. Go and break some eggs losers.

They take money and dont deliver food... and dont even refund.

Even they dont response properly...

In every order they dont provide complete meal... they miss any 1 iteam and dont refund...

I had attached discussion with Swiggy on App support... and they even fraud us their also... they say that you are talking with their Agent and In actual it is a BOT... which is unable to responce Human properly

On 31st august 2019 we had ordered a cake from swiggy... At that time we told the delivery boy to ordered it at my office adress. Bt that could not respond well and behaving rudely... Name of delivery boy is jagdis vanajara... And he doesnt deliver the food at my actual adress... Then i have to take it from my office main gate... He have already identity proof bt he refused that he didnt and he didnt come to my office adress.. So i have to pick it from out side of the campus... Just because of him i have faced many troubles for this cake item... I hope you would take it as seriously and hoping for ur best actions towards him

I placed an order on 28th august 2019 at 5:50pm (approximately) from {Rolls Mania, wakad(pune)} very near to reduce delivery time. I waited till 7:10 bt no one came to make delivery. I went to d shop and asked to deliver my order. They did. And wen i ask for returning my delivery charges they said its d delivery boy who shud come to us. We cant do if they dont turn up..though v prepare our order within 10mints after receiving. I want to ask WHY SWIGGY PEOPLE DO THIS?? BESIDES, THERE WAS NO OPTION FOR CANCELLING MY ORDER. Had d shop been not near to me I wud have lost my money as well as my order. I hd very unpleasant experience wd that food made one and a half hour ago. WHY U PEOPLE DONT MENTION VALID CONTACT NUMBER?? There was an option in "Help" section, "Call Us"..tht number was not correct. Till 9:30 same status ws showing for my order. After this i uninstalled d swiggy app.

Am nisha from hyderabad

I placed food from student briyani
They sent us spoiled food which is tooo horrible smell.
I gave a complaint in customer care no one is responsible for this issue
Just saying simply will send u refund 50/-
Do you guys really feel
Human health value is 50/-rupees

Why cant you guys take action related this kind of restaurant
Why cant you guys check the food before sending to customer.
All customers ordering food with money
No one eating free of cost.

Think and check before you send to customer.

Cod option of my swiggy account has been blocked since 30.08.2019. Dated 29.08.2019, i installed swiggy app in my cell phone. Then i signed up my account by a registered phone number ([protected]) and first time i ordered a food item from your registered restaurant (Adda, midnapore, west bengal) which was active. Then, the order was received. But, unfortunately your delivery boy called me and said that, this said restaurant is close today. He also said that my order will be automatically cancelled. It can be noted that this particular order is cancelled by your system, i am not responsible for that cancellation. But unfortunately i am suffering! I do not want to pay online. Please recover my cod option either i have to uninstall swiggy app.

Sumantra de boxi.
Midnapore, paschim medinipur, west bengal. 721101.
Mob. [protected]

Find the issue

We are placing a order of 1kg quantity of food but you are supplying only 800 gram of food as want to know that what is the policy of company to supply low quantity
Or default of order supply chain.

Want to know the reason why low quantity are supplied who is responsible for the issue is comany, delivery boy or hotel owner.

Attached a video all details are covered in it. Need an answer

Anzar

I have placed an order at 8:40 pm and till 9:50 pm in the app it was showing that food is being prepared.
When I enquired in the chat support, the executive asked me to cancel the order. When I asked for the customer care number, he just told me that I have to wait for 15 mins the food will be ready and delivered and he closed the chat without my confirmation.
When I called to customer care after the chat, they said that the delivery executive is unable to deliver the order so I should cancel the order. They were least bothered to tell me the actual status proactively. So after waiting for 1.25 hours at 9:20 pm they said to cancel the order and order some other food.
This can be avoided if they would have informed me well in advance.

Asked the delivery person to come up to my place, in return he started raising his voice, later resorted to threatening me. Says he'll come up to my place and beat me up. Says he has local connections and what not. Talked to the customer executive, no response from their side. They said they'll keep me posted about this issue, but nothing as of yet. This happened in the afternoon but still no response from swiggy's side.

Ordered item was intentionally replaced with stale bad quality food item. When reported to swiggy customer care they simply offered rs. 30/- coupon instead of action/refund.

Please take a look at attachmemta for order related details.

I request for these :
1) refund order amount
2) refund super swiggy subscription fee since they are just taking customers for a ride

I had placed the above order this evening. It was for a chapati /tomato fry combo from ceylon bake house

To my utter disappointment i received 2 chapatis in a slit open pack which you get from a grocery store. The tomato pack also was not sealed i could have bought this myself.

I presume this was bought by the delivery boy en-route.

I will have to think twice before i use swiggy next time

I have ordered a burger from kfc of rs.195 which is evident from the bill. I have purchased swiggy super which gives the delivery free of charge.

From the bare perusal of the bill, it is evident that the kfc has charged the amount of rs.33 in lieu of delivery charges. It is pertinent to mention that the delivery has been done by swiggy which is actually free in my case. This is nothing but the abuse of process of law and in violation of consumer protection act, unfair trade practices. This practice is being done by major players like kfc etc.

I will produce the bill if necessary.

Please return the charge amount of rs.33 with compensation to avoid unnecessary litigation.

I placed an order (Number [protected]). At 12.34, i received a message that i will get this in 45 mins. Its 2.23 pm and order wasnt delivered. Arvind from the escalation department came and offered me that i could place another order under 500 and i wont be charged for it. I did while being online on the call and then when the second order arrived, i was asked to pay for it.

Now i havent received the first order and then the second one is asking me to pay.

I ordered a veg biryani from behrouz biryani a well known biryani shop. The deliveryman came and handed me over the parcel, i opened it and started serving it to everyone.
I am a pure vegiterian and non veg is not allowed in my house premises.
It was chicken
I had to throw away all the biryani and all the cutlery it was served and i was emotionally hurt for eating chicken being a vegiterian person.

I have order #[protected]... From swiggy.
But order delayed as delivery boy dont knw where the restaurant was for food collection. (Delivery boy was newcomer so not his mistake but to impart training before job is management responsibility)

Moreover packing was damaged & food was leaking out of packing.
This has happened several times but as usual this company isnt serious about it. & management is as pathetic as hell.

Plz give my time back which is wasted by you... Swiggy owner give it back.

Sarthak sharma

Today aug 31st 9.09 pm my swiggy app declared that food has been delivered and not made phone call before delivering, as soon as the app declaration i chatted with the swiggy person messaged him that food has not delivered and he mess me that he enquired with the delivery person and the delivery person told that he had delivered (Pure lie), meanwhile i called to that delivery man number but yet not picked (This purely states that this is a fraud company).