Swiggy Complaints & Reviews

Hi,

I'm srikanth. I had refund related issues. The associate name is gayatri parameswaran. She is not all customer friendly, she assumes us as dumb persons, without asking do you have any more concerns, without mentioning i'm closing this conversation. She closed the conversation. Actually i have some more concerns, i was typing but conversation is closed. This is way too more than arrogance. This is not at all acceptable. We loved swiggy and paid for even super subscription, but these days because of some arrogant employees like her swiggy is losing it's value.

How can someone accept it? Even some sim customer care associate ask us do you want to know anything more? And they mention we are closing it as you don't have any more concerns. Too much appreciatable. But without asking, without mentioning closing a conversation is not all acceptable.

It has taken place on 31/07/2019 around 9am. The order id: [protected]

Can you please look on this?

Regards,
Srikanth

Hi team,

Would like to update you that i have made an order on swiggy through amazon pay however the transaction was declined on 25th july'19 at 12:42 pm and as discussed with swiggy they informed that the amount will get credited in amazon pay balance with in 5 days however till date the amount has not yet got credited. Post discussion with them today again, they informed that they are not able to see the amount in there gateway and hence requested to share my bank statement from 25th july till date which is totally illogical as bank account has noting to do with amazon pay or swiggy. They are totally fooling the customers and without providing proper resolutions they disconnected the chats.

Request your help in getting the issue resolved.

Pathetic customer care support form swiggy
Hi, i had placed an order for chilli chicken with swiggy on the 29th july 2019 at 8.04 pm, the order number is [protected]. The cost of the order was 198 and the same was paid through google pay.

I received a call from an delivery agent at 8.16 to say that the order was getting delayed, and asked me if i can cancel the order for which i clearly informed him that i shall wait and he promised to have it delivered. After a couple of mins i saw that the order was reassigned to another agent, then again after a couple of mins it was reassigned to another, this kept on happening for some time until the order was reassigned to about 5 agents. I then contacted the customer care team via chat to check on the status; they informed that the order was facing some issues and that they will check and have the same delivered asap.

I waited for more than an hour and then i checked with the support team again, they kept on giving me the same promise that the order will be delivered asap.

After about 30 mins i got a call from a delivery agent to check if the order was received and he informed me that the order has been picked up by the 1st agent long back.

I then contacted the customer care and spoke to an agent named ganesh, he told me that he has tried to contact the restaurant and was not able to, so he then asked me to cancel and reorder, i refused as i had already made the payment and secondly i had already waited for more that 2 hrs.

He then promised me to contact the delivery agent and make a payment form swiggy's end and have the order delivered. After a couple of mins i again got a call from a delivery agent to say that swiggy has asked him to make a payment of 173 rs and get the order but the restaurant is charging him 210 rs so he is not ready to pay.

I again had to call customer care and after a heated argument was transferred to a supervisor named vignesh, he informed me that there was some issues and that they will have the food reordered, after a couple of mins he replied that the restaurant is not accepting any order and that i need to cancel the order, i was not ready to do the same as the time was around 11pm and i had already waited for more than 3 hrs for this order.

He informed that the order needs to be cancelled and that he will initiate and refund and that it will take 4 to 5 business working days for with i disagreed because am sure swiggy is not going to accept if i say please deliver the food and i shall pay after 4 to 5 days.

He then told me that he will provide me with a coupon, i disagreed to the same as well because i placed an order and spent more that 3 hrs and never would i want to commit the same mistake again.

The status of the order is still open as i have not to cancel the order without my permission.

The current status is the order is still open since 8 pm (27/07/2019) and i still have not received any calls and updates from swiggy. It looks like they are not bothered about customer satisfaction; here i am after having made a payment, not knowing what happened to the same.

Hi,
My name is priya on 1 june 2019 i order from swagath grand habsigudafor 561 rupees. After payment order got cancelled saying we don't deliver your location. Contacted swiggy they said it's in payment gateway reached out to bank. So then i reached out to bank they said they have reversed the same but amount not credit. They told swiggy to provide written statement. Kindly reply

I have ordered food from dominos using SWIGGY and after 2 hrs also they are unable to deliver the same. I had a chat with the support executive but they were unable to give any information regarding the delivery and suddenly my status got updated as food has been delivered. I am prime member of swiggy and thsi happened twice with me for dominos.

This is very unethical; that u have added a restaurant in your list and not able to share delivery status. when requested to cancel the order, they were unable to do the same as well. Hence I am again placing a complaint keeping all my work aside so the I can get back my hard earned money.

Order id #[protected]
These people are absolutely fraud never ever order things from swiggy on any other payment method except cash that too after verification of all products in d hand of executive delivering d same.. I have many times faced issues but nvr had a issue like this of missing order.. I have been charged through patym n order is not delivered nor i m compensated n along with this d executives talk to u so rudely n for d way of ignoring the request they blame u for ur past order history.. This is horible.. I was charged n people people made me left hungry n suffer d whole day i had suffered with gastric issues n had to visit d doctor for d same as all d money was pooled in d order n no refund for reorder r a reorder was done.. This is so mean n cheap statics of swiggy against customers earlier we thought its a random mistake but now its getting worse day by day.

My registered mobile number with swiggy is [protected]. I had ordered yesterday with swiggy and due to the incompetence of their services they took more time than it actually should. A representative from swiggy called me after an hour long of waiting to tell me that my order can not be processed. And therefore he cancelled my order. Since yesterday my refund is not reflecting in my bank account. They take our money within a second and tell us to wait for weeks for the refund. Order no was - [protected]. My registered email id on swiggy is - amritraj.[protected]@gmail.com

I am a regular customer of swiggy. I am generally ordered minimum time from swiggy. Today i ordered my dinner and wait 1hr for the food. At last delivery boy call me and ask about my location then i confirm that there was a issue in gps that's why i have already put my detail address with landmark. After some time i have received a call from swiggy and had a concall with your executive and delivery boy. Delivery boy rudely say that he will not deliver the order. When i ask to your executive what is the status of my order then your executive replies that my order is cancelled due to delivery boy deny to deliver.

After one hour waiting its already 10.30 pm where most of restaurants are closed. I am really disappointed in this activities of swiggy delivery boy and also the strategy of delivery process where executive is unable to help customers.

It was a bad experience with swiggy.

Hope you understand what i am going to say you.

Regards,
Biswajit swain
Email - swain. [protected]@gmail.com
M-[protected]

I have ordered food from the waah ji waah restaurant (Amount=495) at 9.08pm on 28 july 2019. And it was 10.24 and the executive went from the restaurant, picked my order and was on the way and after some time it was showing a new executive who was starting to move towards restaurant to pick up my order again. I was fed up with this. My account details
Upendra patel

I have repeatedly informed swiggy that my office email address was being used and that i have no connection with however is placing the order but for some unknown reason i am receiving order confirmations. Please remove my office email address [protected]@zestmoney.in from your records, if this is not done the next step will be my office legal team will contact swiggy.

I am from gorakhpur (Uttar pradesh). My order number is [protected]. I ordered 10 pcs rasgullas from chowdhary sweet house via swiggy on 28/07/2019. I had invited guests at my home and co-incidently i tasted one of the rasgullas before their arrival. The delivered rasgullas were sour. I want full refund from the company as well compensation. I would not recommend anyone to place order of perishable milk items online. They cheat in this case.

Sir i wanna say that yesterday i ordered food from anandam through swiggy.. Bt the food wasn't delivered. Although ur delivery assistance marked as delivered. I keep on trying his cal bt he wasnt answering it or blocked my num. I paid themoney online. My ordee no. Was #[protected]. Delivery assistance name was lokesh kumar ([protected]) kindly refund me

Hi

I have recently ordered pizza, but when i received the pizza box the food was literally hanging out of the box. When i opened the box the food was really cold and the bill was literally placed on the pizza. The food looked like the leftovers.

When i tried contacting the customer service all i got were the regret messages, and thet were unable to compensate for the order. I have literally threw away the food. The appeal just don't look eatable.

I would like to ask on a serious note that i receive a proper explanation for not receiving a compensation and the waste of money and time which is taking ages for the customer support to respond to a query.

Order id:
[protected]

I am super member of swiggy i am using swiggy 5-7 orders per day i also receive a swiggy mail that i am vp now this is not the first experience from swiggy that the incovinience cause to me back to back but today is the heights i placed order from moti mahal deluxe and the page is showing that order is confirmed and the delivery executive is assigned but as i am talking to swiggy executive on chats they will tell me that order is not placed on restaurant app as it is showing on page that order is confirmed so i am talking to him tht it's been 1 hour i want my order it's 10:30 pm but he again n again saying me that order is not placed after few minutes arguing with him i received an call from swiggy n the executive is saying items are not available at the restaurant i tell him that why are you lying both of you saying different reasons but he is stuck on his conversation that items are not available and no alternative items are available how can he do it like this not expected from swiggy you are losing your daily customer i want an action against it nd i am going to put all of these on social media that this happens to me and also i share screen shot to executive that it is showing me that order is confirmed but he is stuck i am disappointed very disappointed from swiggy...

I had ordered the following order from loghouse hotel at kothrud. I did not receive surmai tava fry both @loghouse_restaurant and @swiggyindia have refused to refund my money # i want refund #swiggyisthief#thief #cheaters #worstrestaurantever #loghouse #baner #kothrud #refund order no [protected] #missingitem both refused to refund me money for item which i have not received i want refund extreme harassment has been caused to me and family

I've ordered 2 hot dog and 6 pc bun but delivery boy give me any hot dog and run away. I tried many time on call that no but not received any response.
So please refund or replace my 6 pc bun.

Order no: #[protected] order placed at: 27/07/2019, 06:47 pm order delivered at: 27/07/2019, 07:01 pm
Thanks
Manoj kumar gupta
[protected]

I have ordered food from mapillai virindhu hotel in madurai, tamil nadu on may 1, 2019 and the bill came around rs.767 and i paid through net banking but unfortunately the amount rs.767 was deducted twice from account. Till date it was not recredited. I already represented the customer care and they verified and told me that they will credit the amount in my account within a week. But till date it is not done so. Veryfy at your end and process to refund me the amount to my account without further delay.

Regards
Muthiah, s
Madurai.
[protected]

Hi swiggy customer care,

I saw swiggy delivery boys always break traffic rules.

- they dont see red signal
- they use public footpath when there is traffic. Public footpath is only for walking.
- they drive very fast.

Me and my family has stopped ordering food frm swiggy, since we see they have to delivered v. Fast to the destination. Please look to this and order/instruct your boys

As in the subject. I have ordered for noodles and spring rolla ti nanking chinese restaurent. Deluvery in time but out if ine item noodles are giving very bad smell as not eatable. Compalint made by phone and also to the restaurent he agreed with me going to orovide fresh food for which i am waiting. Please ensure not repeat this again in future not to damage your name and fame.

I placed an order in burger king through swiggy. During their delivery one item was missing. I reported to swiggy and asked for replacement or reordering of same item. They did the same but again they delivered me some other which i haven't asked for and swiggy customer care team says that it a compensation provided by them so they will not help me further on this. But i didn't ask for a compensation, i asked for a replacement or reorder for which i had paid already. I was ready to return their compensation but they were not able to provide me the service. I really waited with hunger for delivery at first attempt. After waiting for so much of time, they dissatisfied me and asked me to wait for more 30 mins to correct the mistake. Finally they are something which i never wanted and says that they have compensated. I didn't ask for a compensation as they cannot compensate my precious time i had wasted with these people. They should only replace or refund which they haven't done and i wanted to escalate the issue