Swiggy Complaints & Reviews

I am super member of swiggy i am using swiggy 5-7 orders per day i also receive a swiggy mail that i am vp now this is not the first experience from swiggy that the incovinience cause to me back to back but today is the heights i placed order from moti mahal deluxe and the page is showing that order is confirmed and the delivery executive is assigned but as i am talking to swiggy executive on chats they will tell me that order is not placed on restaurant app as it is showing on page that order is confirmed so i am talking to him tht it's been 1 hour i want my order it's 10:30 pm but he again n again saying me that order is not placed after few minutes arguing with him i received an call from swiggy n the executive is saying items are not available at the restaurant i tell him that why are you lying both of you saying different reasons but he is stuck on his conversation that items are not available and no alternative items are available how can he do it like this not expected from swiggy you are losing your daily customer i want an action against it nd i am going to put all of these on social media that this happens to me and also i share screen shot to executive that it is showing me that order is confirmed but he is stuck i am disappointed very disappointed from swiggy...

I had ordered the following order from loghouse hotel at kothrud. I did not receive surmai tava fry both @loghouse_restaurant and @swiggyindia have refused to refund my money # i want refund #swiggyisthief#thief #cheaters #worstrestaurantever #loghouse #baner #kothrud #refund order no [protected] #missingitem both refused to refund me money for item which i have not received i want refund extreme harassment has been caused to me and family

I've ordered 2 hot dog and 6 pc bun but delivery boy give me any hot dog and run away. I tried many time on call that no but not received any response.
So please refund or replace my 6 pc bun.

Order no: #[protected] order placed at: 27/07/2019, 06:47 pm order delivered at: 27/07/2019, 07:01 pm
Thanks
Manoj kumar gupta
[protected]

I have ordered food from mapillai virindhu hotel in madurai, tamil nadu on may 1, 2019 and the bill came around rs.767 and i paid through net banking but unfortunately the amount rs.767 was deducted twice from account. Till date it was not recredited. I already represented the customer care and they verified and told me that they will credit the amount in my account within a week. But till date it is not done so. Veryfy at your end and process to refund me the amount to my account without further delay.

Regards
Muthiah, s
Madurai.
[protected]

Hi swiggy customer care,

I saw swiggy delivery boys always break traffic rules.

- they dont see red signal
- they use public footpath when there is traffic. Public footpath is only for walking.
- they drive very fast.

Me and my family has stopped ordering food frm swiggy, since we see they have to delivered v. Fast to the destination. Please look to this and order/instruct your boys

As in the subject. I have ordered for noodles and spring rolla ti nanking chinese restaurent. Deluvery in time but out if ine item noodles are giving very bad smell as not eatable. Compalint made by phone and also to the restaurent he agreed with me going to orovide fresh food for which i am waiting. Please ensure not repeat this again in future not to damage your name and fame.

I placed an order in burger king through swiggy. During their delivery one item was missing. I reported to swiggy and asked for replacement or reordering of same item. They did the same but again they delivered me some other which i haven't asked for and swiggy customer care team says that it a compensation provided by them so they will not help me further on this. But i didn't ask for a compensation, i asked for a replacement or reorder for which i had paid already. I was ready to return their compensation but they were not able to provide me the service. I really waited with hunger for delivery at first attempt. After waiting for so much of time, they dissatisfied me and asked me to wait for more 30 mins to correct the mistake. Finally they are something which i never wanted and says that they have compensated. I didn't ask for a compensation as they cannot compensate my precious time i had wasted with these people. They should only replace or refund which they haven't done and i wanted to escalate the issue

Waiting for 2 hours. Delivery boy food picked @ 10. Pm same time delivery boy mobile no not reachable. They didn't even inform that they won't be able to deliver. What can i do in midnight?

It's highly unprofessional and they are asking to cancel the order now. All restaurants and shops are closed, what should i eat or should i sleep without food.

I tried reaching swiggy customer care and they are not responding properly and they are behaving rudely like irresponsible.

Order no :[protected]
Delivery boy name:thwalhaa
Mobile no:[protected]

I ordered chicken tikka from hyderabad biryani multicusine restraunt, bangalore. And was delivered cold, stale, stinky and bad quality food, i called swiggy customer care, upon requesting to take it back they refused and not even ready to refund my amount, they have very bad customer service. This is the second time we got bad food thru this foid delivery service. They don't care about the consumers, they just need money. They must get the punishment for playing with the health of the consumer.

Bad service by an agent Suma.C.
I don't feel like the agent understood the issue .when iterating the issue multiple times then she was able to contact domino and there was no response.
However the order was done through swiggy and why should I reach out domino for help and assistance?

I would recommend you to inform your agents to understand and help the customer instead of asking for order details (which the data is already available).when an single order from one shop is made today why is she requesting for order details .

Dear concern,
This is gautam kumar swain with mobile number [[protected]]. I ordered lunch for my family
From restaurant swiggy app on 14th july 2019 with proper mob pin location but as per swiggy it issue its showing different delivery location so i immediately inform that delivery boy for delever it in my proper location but he refuse. He cancel above order and charge me for 50% on total order amount and as per my discussion with swiggy team they assure me we will refund you total amount as per your order with in 4 to 7 days. But still today it's not credited in my account and they refuse me for the same. I found swiggy company cheat customer as their choice.
I need your help regarding this matter.
Order no-[protected]
Order date-14th july 2019

Swiggy has not delivered the order, even after waiting for 2 hours. They didn't even inform that they won't be able to deliver. What can i do in midnight?

It's highly unprofessional and they are asking to cancel the order now. All restaurants and shops are closed, what should i eat or should i sleep without food.

I tried reaching swiggy customer care and they are not responding properly and they are behaving rudely like irresponsible.

I order 2 popcorn duo and 1 zinger burger from kfc on swiggy. I received only 1 popcorn rice and zinger burger. When called the advisor was really rude and denied to help. I did not ask for a refund all i asked him was to provide me with the item i ordered. On that the advisor started shouting and stated that he cannot do anything and can only provide feedback and started shouting on call and did not listen. I again initiated a chat looking for a resolution but no response and chat was closed before even i could say i was okay with the resolution. No resolution was provided. Later i called again and after 10 mins of hold i was told i will get a call back in 5 mins and still haven't heard a thing. This is terrible service. Is this how you serve people. This is not serving. This us stealing.

I'm suryakant barapatre, d:e id number 568204. I'm working in swiggy c. A road nagpur. I have complenaint again hub manager rounav jain and rizzewan. On 23/07/2019 at 4:00 pm rounav jain f. M manager call me and use unprofessional bad language to me also bleme me for asked extra money to customer. But it is wrong, i'm not asked any extra money to any customer. On 20/07/2017 order received me for 30 rs. I was confirmed it. But when i was looked order item is panir teeka katti rolls than i was unsinged it due to restaurants take minimum 30 minutes for this order. It is not affordable me. Therefore i unsinged the order. I want to enquiry about this issue. For that i was visit to sadar hub nagpur but hub manager used bad language with me and attacked me for fight. Rounav not reddy to discuss me and he directly block my i'd. I want truly inqury on this matter. If i found wrong so give me panisment. I'm agree for it but without any inquires who can he suspended my account.

I have ordered food at 10 pm, delivery boy came however missed the address by 100 mtrs which could have given penalty of extra 5 km that too on higher side. Customer care representative called to cooperate cancelled the order and charged 200/- as cancellation charges. A very unprofessional organization, just making money without addressing the concern of customers.

I have ordered at 1:30 for my lunch by paying in advance. But till 6:30 ordered was not delivered. I asked many times from swiggy helpdesk. But every time they were telling for 10 or 15 min. And asking for cancel the order and initating the refund. I could took my lunch because of this not delivering the food. Only cancellation is the solution for this treatment. I told them for deliver my food and refund the amount. Please tell why i should not go for consumer court.
Nikhil

I have order food using SWIGGy and order wasn't complete but amount deducted from my account. It's been. 3days still refund not done kindly consider refund of deducted amount.
This message I got after deducting amount.
Your payment for order #[protected] was not completed. Any amount if debited from Cards will get refunded within 4-7 days.
This not good for your app. And there should be one customer care, complaints box or chat options in your main app. Kindly provide and do needful.

On 22nd july i ordered food for bill of rupees 338.
Cash of delivery mode of payment. For some reason my mum was only at home alone and she had only 500 rupees not and 40 rupees change.
So she asked the swiggy delivery guy to give her 200 rupees instead and take 540 from her.
But instead the guy had no change on such a bulk order he stood down at house. My mum was receiving calls from swiggy we cant arrange it's not our duty. So he stood for 2 hours down our home. Standing waiting and doing nothing. My mum asked him to go and get change from nearby or anywhere but he was rude doing nothing and we kept on receiving calls from swiggy regarding they cant karrhe ruppes 200 change. After some time he got change we gave him 500 rupees he swiggy canceled order in my app and they blocked my cash on delivery.
Next day 23rd of july i talked to the guy he told the only way to unblock is to get some orders online via card payments. I told them we dont have anything linked with cards and we are unable to use it as we basically use cash plus i am nri visiting my parent my card doesn't work so many times i tried but it it did not. He replied in rude way. Plus never listend to me he close our conversation without even hearing to me understanding me. At least let him listen to me and give a gentleman reply why and what we did wrong to do that.

The selected food items were not available in restaurant hence the order was cancelled. I have received notification that refund has been initiated but i was never credited with the refunded amount.
This happened twice on 09 apr 2019 and 21 jul 2019.
This is the reason why i decided not to use swiggy.
I tried chatting with swiggy agent via swiggy app multiple times but my money was never refunded.
However if i use zomato, they instantly refund the money. The method i use, to pay money is same in zomato as well as swiggy.

I ordered a cake from angels in my kitchen on 16th july.
Due to packaging issue, the refund was raised from swiggy's end. After thousands of follow ups. They are not answering properly by saying we cannot do anything in this.
I have not received my refund of 475 yet.
They are really rude plus arrogant. They are not even bothered about the refund.