Swiggy Complaints & Reviews

The refund for the order #[protected] dated 10th June 2019 placed on Swiggy for an amount of Rs 190/- from Burger King was not yet credited to my account.

I have contacted the Swiggy Customer Support so many times, they are saying that the refund completed successfully on the same day. But as per my Bank Statement it hasn't been credited.

Kindly take appropriate action to resolve the issue.

I have placed order at 1.33 PM and opted for express Delivery on 16th July 2019, because I was very hungry and needed food soon.

The status was "restaurant yet confirm your order" and the same status was there ever after 2 hours. I have had chat with customer care 3 times and they said, they will assign a delivery executive in 10 minutes. so it went on for an hour. So after two hours I called the customer care and a lady told me that they will cancel my order.

So I how can we trust swiggy, If a person is hungry and waiting for the food to be delivered, just to hear "we cancelled your order, you will get full refund". I don't care about the money.

- What about the time I wasted, they don't care.
- How trust able swiggy is, when they can't follow their process properly?
- Why can not they early if they can't assign a delivery executive.

I want to take this complaint seriously.

Kindly contact me if you want to speak to me.

Regards,
Sharath Lingaraj

Order number [protected].
We received bad quality food, the food didn't feel fresh we threw away most of it but my friend ate a little and got food poisoning. After multiple complaint all they did was give a 75rs coupon.
Now she has to visit doctor and pay for medicine, plus the mental and physical agony and pain.

How do they feel a 75rs coupon is worth everything. Not maintaining proper food quality, atleast the type that can make you sick.

I have order today for pizza art restaurant in combo pack but restaurant first to conform my order and next delivery boy conform to pick up my order then next swiggy customer care to inform is my order is cancel because pizza art restaurant are close but i have check in google business to open restaurant at 11:00 am morning and closing time at 12:00 am so swiggy customer care to inform to me the restaurant are close right now so your order are cancel so please my money refund right now so please help me because my order cancel at last time

My name is aman raj... Yesterday i have order pizza through swiggy... The transactiong get declined and they deducted rs. .417 and told me that your refund will be in your source account paytm payment bank...but today when i contact them they are saying that they have initiated from their end...but when i call dominos they said that they havent received any order through my registered my mobile number
Then again i contact swiggy they ask me to contact paytm customer care and i did same they said that they havent got any refund
Swiggy making me fool
This is the second time i m facing this issue
My earlier rs393 also not received...
My order no.-[protected]
...
Plzzzz take action against them

The packaging of the ordered food was not proper causing the spill of food in the polybag & making it not suitable to eat. But Swiggy took no action & didn't refund the money neither collected that spilled food. Till yesterday I kept that food for proof & today only I put that in garbage, also a waste of food. Such incidents are common with Swiggy & strict legal action needs to be taken.

Hi,

I have ordered food for Rs 792/- on 28/05/2019.The payment was made three times due to technical problems the payments were made from SBI. Swiggy send me a message stating they have refund the payment and will return to my account in 4-5 days, but still now i have not received the amount.Please help me.

The refund amount is Rs. 1, 584/- (792 X2)

My phone number is [protected]

BR

Hareesh B.

Pathetic and irresponsible service. I have ordered my breakfast (Order no:[protected]) in the morning today and swiggy marked it as delivered whereas actually, they did not. Again i ordered my lunch (Order no [protected]) same day but they did not deliver.

It seems now swiggy has lost the capability to service the customer. I think the customer should switch to swiggy's alternative.

I ordered mexican burrito bowl from freshmenu hotel, lower parel, worli, via swiggy.
Order id# [protected], after eating this i felt uneasy followed by continuous vomiting. Even food was not fresh. Rice in that bowl was not freshly cooked, it seems it was stored earlier and served with heating.

I want strong action against this hotel, its highly unprofessional.

Swiggy team is making fool o[censored]s and no one from support supported us.

My order id: [protected]

Dal makhani x 1, rajma curry x 1, jeera rice x 1, tandoori butter roti x 3
Total paid: 400

And # food received worst rajma, worst dal makhni and everything worst and when complainted they will say we will provide you 75 rs.

I want my complete refund back, no one from support supported also and they said we cant do anything. I did one more mistake to opt super user will revoke that soon as first the order received too much delayed and when delivered its shear #.

Dear team.

I am irshad ali shaikh today i visited swiggy pawan
[protected]
01777
Add:-
32 corporate avenue
Near paper box, off mahakali caves road, b/ mahakali caves rd,
Andheri east, mumbai, maharashtra 400093
Documents required:-
Driving license, rc book, android mobile, aadhar card, pan card, bank details, 2photos.
Carry headphones for training
500 rs for bag.

Above address i visited an i meet vaibhav an he don't know how to speak a executive or a person they all are very rude, pawan told me we will take your 1 hour, an from 1 to 4 i am there but nothing proper. I am decided not to work with swiggy. An i decide to refund my money. They said you have to come tomorrow for the refund.

Very bad service, really.

I had ordered Soup on Swiggy and when started having it, accidentally I noticed something weird to be found it was insect floating in it.
This is pathetic food provided by the restaurant and the food delivery company. I Am having stomach upset and vomiting right now.
Seriously, These people are playing with the health of customers and just trying to compensate with refund amount which is not at all acceptable.

However, these people need proof, so please have a look at the pics below.

I ordered 3 dhal and coconut polis from Louie sweets and snacks at Chennai. They gave a rotten and old food which tasted sour and bitter. When I escalated this problem with the customer care they were not ready to answer properly. I am a regular person who uses swiggy and a superuser too. Past few days customer care executives are very impolite in their order.
Attached customer care response screenshot.

On 13th june i have submitted an order at swiggy but the order was cancelled by swiggy because the area was not covered by them though the amount rs 651 was deducted from my account.

I m really surprised that how a reputed company like swiggy harassing their customer in that way. Almost one month has gone but still no revert from their end.

I am really unhappy with the service of swiggy

I ordered 1 kulcha chole and 1 chole rice from tandoori style through swiggy order number #[protected] first i received the wrong order. Instead of what i ordered they sent me paneer and naan, when i raised a complaint they said they'll replace the order free of cost and it will reach in about 30 minutes order number #[protected] which actually took more than an hour after which when i tried the chole rice they were stale, tasted sour and was having a foul smell. When i again called swiggy they denied any compensation and asked me to mail the issue for assistance
The whole process wasted 3 hours for an order of rs100/- only

I ordered tandoori chicken and malai tikka from swingy. Delivery boy is moving here and there and delivered the order in 30 mins but the distance of 5 mins only. The order seemed to be stale and a bit smelly. I paid (600 INR) for this. when I complain they said they will share feedback.
I am confused ... did I pay for fill up there feedback form?
They guys are cheating customers taking payment and sending stale food, which is really a serious issue.

The food I ordered for was confirmed by the restaurant but was never delivered and no response came from anyone.. absolutely nothing happened, after 45 mins I contacted the customer service and they said that the restaurant isn't contacting them anymore. So the restaurant never planned to cook the meal and swiggy didn't plan to confirm it either. Finally I ended up going hungry for dinner not knowing whether the food will come or not.
Here is what I suggest:-

Pls re-confirm the order once the restaurant fails to to respond after a certain time. They and swiggy are simply making money out of the cancellation fee from the customer. Pls respond to this at the earlier.. I wonder how much money has been looted through this scam in the past years.

Order number :- #[protected]
Date of Incident:- 10/07/2019

I went to swiggy madhapur branch on 9/7/2019 to join as a delivery executive. Almost i spend 3 hours for the training session and finally went to details enter counter. The behavior of the person "surendra" is worst, even is not talking in a polite manner also, i asked him to talk polite manner then immediately he was stopped entering my details in system and said go to next person and waited again 10 mints and finally i asked that person whats your name? I will complaint to higher authority then the reply of that person is worst and he was almost all threaten me and even the manager response is not even a good manner. Finally i decided to cancel my decision to join in swiggy. I'm requesting you to please at least tell them to how to behave with other peoples also. Hope you will take a strict action them. Requesting for call back assistance from you. My phone number is +91 [protected]

I have ordered buttermilk from hotel saravana bhawan having order no. [protected] and one of the glass among that three was packened loosely due to which all that milk pour into the polythene bag in which glass was delivered and the glass which was delivered was empty. I am attaching pics and bill for your consideration. The food was delivered not in adequate manner.
Order no: #[protected]
Order placed at: 10/07/2019, 12:42 pm
Order delivered at: 10/07/2019, 01:12 pm
Order status: delivered
Ordered from:
Hotel saravana bhavan
Kitchen-3, swiggy kitchen, plot no-44, blocka, rajouri garden, new delhi-110027

I ordered a cake on my nephews birthday of 1kg worth 760₹- and I received a 500g rotten cake which leaking some dirty liquid and when i asked for a replacement the customer care executives are simply denying it!!! This is not acceptable as i was depending on swiggy entirely but i was disappointed and my nephew’s BIRTHDAY WAS RUINED! And all you can say is that you will do better in future? Be assured? What kinda answer is that to a customer who’s money went down the drain?! Please do the needful regarding this incident. I hope you guys will not let me down. Thank you.