Swiggy Complaints & Reviews

Amount was deducted form my account but order was not completed.
-this happened at 01:14 am 10/08/2019.
-after selecting my meal, it redirected me on payment page where i applied amount for payment. But later it replied like "your payment for order*xyz* was not completed. Any amount deducted will get refunded wihin 2-4 days!!
And amount got deducted from my account.
-why is it taking 2-4 days to refund when my order wasn't even placed.
Kindly refund deducted amount as early as possible.

My name is kiran kumar i am from Rajanagaram, EG Dist, AP 533294

Has i want my restaurant to be online i have contacted one of your company employee named Bushan and given him 3, 500 as a registration fee and labour certificate... In June but till now he not even contacted me when I finally get his number some where and called him last week he said he forgot it and he will come in two days .. And again i contact him and again he said 2 days till now it's been 7 days will now but he not even responding from last 2 days his phone was switched off

His number was [protected]

Please refund my money
I don't want to wait anymore feed up with your service

Ordered a four seasons pizza and paid for it.
The delivery guy called and said his tyre had a puncture.
Called swiggy customer care.
Not much help. Asked to cancel order as they could not fulfil.
The payment would be credited within 4-7 days.
Why do they take orders that they cannot
Pathetic customer service!
Thanks for wasting my time and friday night swiggy!

Name: Nilesh Kumar
Date: 7/8/2019
Time: 7:44 PM

I have placed my order on 7/8/2019 at 7:44 PM. After 10 minutes of placing the order, I received a call from delivery guy who picked my order. He said that there are some technical issue with Swiggy app and he is not able to see the order on his side and requested to cancel the order. I asked the guy if there is technical error then how he is able to pick my order and also got my phone number and called me. However, he insisted to cancel the order and said that he will not be able to deliver food until I cancel and re-order. I have canceled the order and was charged a cancellation fee of 200 Rs. While I was on the call, I asked the guy to stay there and I will re-order the food. The delivery guy hung up the call saying Hello...Hello...Hello and cut.

I called customer care number but of no use.

I was very disappointed about this as how I was made bakara. Later, when I went to the hotel directly to hotel to buy the food, I met with another Swiggy guy who informed me that this is what going in Swiggy where delivery guys first marks customer not responding in their app and then do this kind of things to cancel the order after which they enjoy customer food.

I would like to have my fully refund and action taken on the delivery guy.

I was regular ordering at swiggy for two years. Some out stn guest where hungry they wanted to eat light from stn on way. I ordered south indian delicacies idlli dosai.

The represntative who had to deliver i called him he is speaking slang language and was very rough.

From that time i left swiggy orders.

They should have good hr team to train them. All un - educated guys are hired and they misbehave on delivery

I ordered a pizza through swiggy at 18.56 hrs and it was delivered at 21.45hrs. The portion was extremely small and not worth rs.586 at all. It was too sour and the toppings were inadequate. I want a answer to this. I paid rs.586+ tip to the deliver boy for something i couldn't eat. If action is not taken i shall have to go to the consumer court for this

Today I have ordered food of 320 and wrongly selected work address rather than home address and after payment I have realised that.

When I called customer care they told me that you can't change the address now and have to cancel order. Cancellation charges is 50% of order amount.

I am not satisfied with swiggy policy if my home address is far from office address they can add the delivery charges and delivered me the food.

But they select the short way to cancel the order and earn 50% instantly. Which is wrong. Pls take the appropriate action against Company.

My order was not placed due to some issues, but amount is debited in my bank account
I got a message that the amount is refunded and will reflect in 4-7 days
Still amount is not refunded
This issue happened on august 1st
Still i dint get my money
When can i get the refund money?
So i get order from zomato or uber eats
And i am not going to order again from swiggy, since you can't refund the money asap

I ordered before 2 days in swiggy, my amount was debited in my account but order is not added, order is not a issue what about my money? I approach and chat in swiggy account but they said it's not our problem, we are not received money, they replied rudely, it's not correct I want my money 273 rupees to my account right now, with in 1 day I want my money in my bank account

Hello team

This mail is in reference to the concerned department of for consumer complaints as i feel cheated for one of my order placed (With swiggy) on june 26th, 2019 through swiggy platform.

As per the experience, i was overcharged for my order. I have two different bills (One from swiggy & one from the restaurant) & both having different tax structure. (Photo attached)

You may refer below explanation as well-

1) from vendor (The chocolate room)-

Item price: inr508.00/- i. E. Ok
Tax @ 5% (Sgst & cgst) imposed: inr12.70/- i. E. Ok
Total amount: inr 533.00 i. E. Ok

2) from service provider (Swiggy)-

Item price: inr508.00/- i. E. Ok
Tax (Gst) imposed: inr91.44/- i. E. Not ok (Need explanation)
Delivery charges: inr25/- i. E. Ok
Total amount: inr 624.00

I need a resolution for this concern, as i certainly do not understand the tax structure applicable on my order, which i paid to swiggy.

I am following up on this with swiggy since june 2019, but there is no response from their end. Now i am expecting to get it considered by your team.

Feel free to contact to the undersigned, if required to discuss it in more detail. However i attached both the bill copies for perusal & ready reference.

Looking forward to receive the resolution at the earliest.

Regards,

Himanshu awasthi
Gurugram, india.

I am unable to place cash on delivery because of my order on 28th may, i want to remove your cancellation charge as your delivery executor took my phone and cancelled the order but i paid him 434/- cash he said swiggy will not take any cancellation charges but they charges me 200/- for no reason kindly remove my cancellation charges or i will file a claim.

Sir,
Swiggy on july 26 2019 couldnot deliver order so they said they will refund rs.1080 but after 10 days also not refund. Simply cheating me by saying fasely that refund is done giving useless arn number. Checked my bank account and no amount is credit back to my account. Swiggy is a big time fraud company. They have third party call center to scam people of there money. I need to file fir against them.

My self surya, my mobile number is [protected]. I was ordered food on july 27, 7:53pm worth of 88rs. After sometimes their delivery person called me and said that the distance was more than 5km so cancel the order and reorder which is near to you. Thats why i was cancelled my order but swiggy team told me they only refund 44rs and another 44rs would be a cancellation charge. Then i told them delivery person only reason for cancellation that was not my mistake. So they agree that and said total amount will be refund 4-7 days. After the 7days also i didnt get back my money. So i chat with their customer support more than 5 times. But still now i didnt get proper answer from them. Still the money was not refunded.

Requested for an order placed by mistake to be cancelled. As it was only single click and I wanted to view total cost including taxes and delivery charge screen which was not updated on preview page I clicked by mistake and order got placed. Inspite of requesting cancellation within two minutes of order getting placed they wouldn’t without a cancellation fee of RS. 61. That pretty steep when I informed within two minutes literally to cancel the customer care simply delayed and they said it is charge for hotel's loss, but within 2 minutes it is not possible to make the food, So either pay for the food or pay cancellation fee to them make money both ways .order #[protected]

The nadan onu of grace restaurant nerul was packaged in a very poor condition with limited quantity of food at a very high price. No avial was provided and no sweet dish was given and they charged me ₹140 for per ounu (Lunch plate). I would like to register a complaint against them and suggest swiggy to set certain packaging standards for the restaurant in tie up with them. Rather do not be in tie up with such a degraded restaurant.
I hope swiggy will take strict actions against them.
Address of restaurant - grace restaurant shop no 13 f-2 type building opp bank of maharastra, sector 3, nerul, navi mumbai, maharashtra 400706

Food orderd from bhookh lagi hai, bikaner and found in exploded condition as it was all over in the bag and a case of mishandling on the delivery. The details are as here your swiggy order no. #[protected] for rs. 78 is expected to arrive in the next 45 mins. Track your order here: http://swig.gy/OINOD6. i want all my paid money back in my paytm wallet.

I have order cake from hangout cake shop ie Dutch truffle cake half kg as its my wife birthday.. on receiving the order when I opened the parcel it was so annoying to see a friendship Dutch truffle cake which is also displaced on hangout cake options.. I am sure that it is also not a fresh cake as the white chocolate animals have already in not good shape.. i have to through that cake in bin bcz it made me scare of health issue after consuming it.. disgusting service Swiggy.. it's clearly shows that the restaurant wants to clear his existing stock by cheating the customer.. I will take it as my wife's birthday gift from swiggy and hangout.. hopeless...

Experienced very bad and poor service from you.
Your agents are not helpful and rude.
reordered 5-6th time because of your executives.
take too much time to deliver order.
not picking up phone and so many times not available at the place.
I found very swiggy cheap. Zomato and uber have great service than you guyz.
Please improve your service and replace executives to good and educated once. I have uninstalled your app and will never use it to order food.
I have better option like Uber, Zomato and foodpanda.
Thanks.

I have been continuously getting called everytime i order food from any restaurant that the item ordered is not available and tell me to get other item or cancel the order.
Y the hell i order if i want to cancel and y the menu has that item displayed in app which is not available...
The issue is i pay it online and i get the food which is not the price i have to pay..

I was walking on the road in perungudi. And one swiggy delivery guy with the number plate 8652 hit me on the arm with his vehicle once, had the audacity to take a u turn and come back and groped me on the back the second time. He came a third time but i saw his face and he sped away. I demand to know who this guy is and if proper action is not taken against him, i will go to the police. You can call my phone at [protected] if you want to talk. He rushed away before i could take a picture of him