Swiggy Complaints & Reviews

I order food 190 rs from swiggy. I payment from my debit card. Payment deducted but order not dispatch. Order date 6/6/2019, and refund not received from my bank account. I contact swiggy customer care he says refund received on 6 days on my bank account. And refund not received after 6 days. I again contact swiggy but he says contact your bank, i contact bank but not any satisfied reply to bank. I was cheated i feel

Date: 3 july 2019 (Received)
Order #
I ordered a combo meal (Veg) which included 1 butter naan & 1 kadai paneer from bhookemon restaurant through swiggy but i received non-veg instead of kadai paneer. After taking a bite it doesn't tasted like paneer and when i looked it closely i suspected it to be non-veg, so i called my friend next door and he confirmed it to be non-veg. On the paclage it was mentioned as kadai paneer with green dot. This has hurt me emotionally as well as religiously as i am pure vegetarian.
I demand that strict action should be taken against this restaurant and whoever is accounted to be responsible should be punished.
I would like to receive a full refund for my bill amount as well as a compensation for all the emotional, physical and religious trauma i had to go through about this whole incident and their religious intolerance.

I have ordered food from swiggy worth inr 290/- on 24 june 2019. Later due to delivery executive late response and i have requested to cancel my order which is mistake from there end and requested to refund the amount. Till today 03 july 2019 they haven't refunded the amount to me and telling me it was already initiated. I need my money back as item didn't get delivered.

I have ordered through swiggy and after 20 mins i have contacted the customer support team and they told me food is being prepared. Later delivery executive went to the restaurant and they said order have not received. Immediately i got a call from swiggy delivery team and they said we are adding a coupon of 600 for apology and refund also will be processed immediately. But till now refund not processed and customer care people saying we...

My name Rajiv Bhatia, my ph no. [protected], I m from Rohtak Haryana, swiggy delivery boy delivered order wrong person in front of my home, my 250 rs.
food lost my money loss on 28 June 2019. Delivery boy after 3 days paytm me 100 rs. Only, and says it's enough for u and don't complain. Very bad behavior on telephone and says now u can complain, u do anything, on swiggy app executive no response, via email, no response

I had ordered dinner on swiggy and my money got deducted but the order was not taken i have been asking them for refund and they keep telling me to wait for 5-7 days and it's been more than a month. They actually had blamed google pay for this and told me to contact them and when i did so google pay representative told me to contact these people. I'm really tired of asking them for my money.

Bike no. Mh02dc...
Location chincholi bunder goregaon sports club signal, malad west mumbai 400064.
Time: 14:10
Biker dash into my front bumper from front right side and damaged my front bumper. I tried to note the number plate then he speedily broke the signal and ran away. I tried to chase him but he ran away driving unsafely.
I want to register complaint with the swiggy authorities.

Respected
Sir/mam
I am cancled order of food on swiggy on 2 jun 2019 of rs 241 and paid payment by google pay. My oreder no. Is [protected]. Now one month completed my refund is not completed from swiggy. Swiggy online refund policy is 6- 7 days. I asked swiggy every time but they give only one reply that to contact with your source account. please give me a refund because this is a fraud policy with customer .

I have ordered food yesterday night, the delivery person does not know my location properly.. I have guided all the way, yet he couldn't, i ask him to cancel the order becoz it's already 11.45, and i reported to customer support to cancel the order.. Yet there is no response and i asked them to give the cash back.. That too they are not provided properly... And make me angry... I doesnot have my dinner yesterday..

Hi
I have purchased the veggie sandwich from subway priced at 135(with taxes) as a parcel however Swiggy is charging the same sandwich with same ingredients for 175(excluding taxes and packing charges).
Why no one has ever contacted me regarding this. Why is swiggy overcharging their super members? Why can they not charge as per the rate which the restaurant selling price. If they are looking for profits then they need to deal with the restaurant owners not by overcharging the customers.

I made an order on dominos through swiggy on june 20th and the order was cancelled right after i made the payment through amazon pay. I tried re-ordering again after an hour through my debit card and the order got cancelled right after the payment.
I received the refund of my first cancellation on 24th june after contacting dwight executives. But haven't received the refund in my bank account. The weight executives said the refund...

Hello,
This is arpit chopra with mobile number [protected]. I ordered pizzas
From domino's via swiggy app on 16th june 2019. There was a delay in receiving the pizzas so i cancelled the order. Till date i have not received any
Refund of rs 265 in my bank account. I have talked to 2 swiggy chat
Supports - jatin and sourabh. Both told me that money has already been
Refunded but both refused to give me the transaction id. Its already
Been more than 2 weeks. Please check regarding this
Arpit chopra
Order number - [protected]

Your delivery boys of malegaon city maharashtra are so voulgur. They don't even know how to respect customers and how to interact with customers. You really have to teach your delivery boys how to respect customers while giving them delivery. Train them about there attitude and behaviour at the time of delivery. Otherwise surely your popularity in the surely will decrease. I hope you will concern my advise.
Thank you.

Hi swiggy,

My name is karthik and my mobile number with swiggy is [protected] and my order i'd is [protected]. I am not able to access my email [protected]@gmail.com that's the reason i'm emailing you from a different email address. My issue is i have placed an order on 25th june 2019 at 10:21am from chai truck the order value was 270rs. The sla time was 42 minutes. My order was delayed so i called the delivery guy to know why the order was delayed he did not respond to me. However he delivered the food after 1 hour. So the french fries was very hard and also the sandwich and the parota was very cold i donno when they did it. So it's not swiggys fault for the food. I got a late delivery and your sla time is breached. I called swiggy customer support and spoke to an agent he apologized for the late delivery and he said he will issue me a coupon for only 50rs. I said i want a full refund as its the swiggys fault and they did a late delivery because of it i got a cold food and the fries were hard. He said he can only give that amount. Then i asked for a replacement. He said he would not be able to give it to me. Then i asked for a manager. The manager jacob said he can't do anything and he can only give 50rs that the agent told. I asked him that it doesn't make any difference if i speak to the agent or the manager. Even the manager was not helpful. He was sarcastic to me. Then i asked for a higher authority then he said to wait for half n hour. I waited patiently and then i spoke to jacobs manager even he sai dhe can't help me and he was rude to me and said he can only give 50rs coupon. Upon talking for almost 1hour 15mins i dint get any resolution so he said he is gonna disconnect the call if i don't take the 50rs coupon and he hung up. Are customers # waiting for like 1hr on the call to get a resolution and then hung up on face in the middle of the conversation. That was very rude and unprofessional. This is unacceptable. Swiggy need to do something for this. I wasted my 1 hour of time talking on the phone about the issue and i get nothing. I was late to office bacause of this i had to get scoldings from my boos and even my brother throwed the food on my face for ordering in swiggy. I thought swiggy is professional but its like you people are doing like cheap tricks to play with teh customers. The manger said that he had to hung up as the other customers are waiting so he dint resolve my concern first of all and he said he will assist the other customers. I hope this escalation will help me. Please listen to the call

Thanks,
Karthik

I have placed an order with this phone #[protected] number on june 10 2019, with order id #[protected] from pizza hut in as rao nagar, sainikpuri, secunderabad but order was not confirmed and still amount was deducted from my account and i haven't received refund yet, i got in contact with customer support over chat on swiggy app but no proper help has been provided. I request to kindly look into the problem asap.

Many at times, my food items are missing, so i had to cancel my order, but because of the cancellation, swiggy has blocked my cash on delivery option, today, the delivery guy, picked up my order, and then cancelled my order before time by saying, that i was unreachable. Now, i was tracking him, so from the time, i saw him, going some where-else (Away from my address). I was furious, called up swiggy, but already blocked my cod option, by then, it was pass 12 at night. This is not the 1st time, this things are happening again and again.

My take on this matter, delivery guys are eating up customers order, for them one day swiggy is gonna suffer big time on their reputation

I have ordered food from swiggy it was to poor service i complain many time but every time order not coming in time
It's very poor service. Zomatto is much better than you. I never recommend my friends and family. Too poor service same on you. Never ordered by swiggy and customer service is also very poor he said your order is on the way but order is in kitchen. My registered mob no is [protected] and my personal no is [protected]

I ordered food from restaurant "Lunch Box" on 29th June 2019 from swingy. I get a call from number "+91 [protected]" stating the order cannot be delivered and asked me to cancel the order. I refused to cancel the order as I had to wait for an hour to realize that they cancelled order on their own due to some of the issue on their side.

This is not the 1st time, I have faced such issues in the past where order get cancelled and money is reimbursed after 1 or 2 week. This is like we pay for the product before hand, and the company cancels our order and our money is stuck for weeks. We need to track every time if the money is reimbursed.

Swiggy order number is : [protected]
Date of order : June 29th

After few minutes I get a call from restaurant "Lunch BOX" asking me to cancel the order. Phone number is : +91 [protected].
Later they marked the order as delivered . This is frustrating. They can't anything as per their will.

This is complaint against "swiggy" as well as the food vendor "Lunch Box".
If the order is marked as delivered, we don't get the reimbursement.
I am still following up with swiggy.

But this is not about reimbursement, this is about integrity. Because of their fault they ask us cancel the order. This is not right.

Please let me know what details are required to take strict action against them.

Swiggy removed my cod option after the delivery guy asked me to cancel the order because he would not be able to deliver due to a punctured tire and since then the cod option on my account is gone. I'm unable to order any food as i do not possess any card.
Please look into this matter soon and activate my cod option so i can start ordering food again.
Thanks.

Dear sir, we ordered 3 items on swiggy from one of our nearest restaurant, but the order was spoiled by delivery executive and swiggy customer care asked us to cancel the current placed order and place another order and said us that our refund amount will be initiated within 2-4 working days.
As the restaurant was near to us and hotel manager was friend of my father so next time we directly contacted to hotel and placed the order when discussed further we got to know that swiggy gave wrong details to hotel members and said that order was delivered and customer has cancelled the order as one of the item was not cooked properly and showed to hotel members as if it was completely their mistake but in actual the mistake was made by swiggy itself.
In this way they had tried to cheat hotel as well as we customer so i am registering this complaint against swiggy.
And want to suggest them that if they are making mistakes then have courtesy to accept it but such big company cheating customers and their partner hotels doesn't suits their reputation.
Request to consumer forum to look into the matter as soon as possible and take action against swiggy.

Our order number is: #[protected]