Swiggy Complaints & Reviews

Pathetive dilivery services ur executive is taking more then two hours two reach where as it was showing 30 minute dilivery time and already four dilivery executives changeand this is not the first time its about fourth timw happening to me i had ordered food as i was really hungry then didnt want to go out as this is hell stupid to take two hours this is just pure cheating

I'm totally disappointed the way siggy behaved. I have placed an online order (Rs.125) on siggy but they failed to deliver the order. Instead of refund the amount they close that order as "item deliverd". Please take necessary action on that and reimburse my money with penality.

Sms received from swiggy.
Woah! Your swiggy order #[protected] was delivered lightning fast in under 30 mins! Bon appetit! You can now use googlepay to pay on swiggy.

I have ordered from swiggy. And i did online payment on27 th june at8:34 pm. But i didn't receive my order. And when i called them, they blamed to restaurant, and when i called restraunt they blamed to swiggy. But i paid to swiggy so it's their responsibility to give me refund. I have called more than 10 times bt they didn't give proper answer, and didn't give refund.

My order was cancelled by Swiggy team on 7th of June 2019 due to non availability of my ordered item. They are saying that refund has been initiated but as of now (27/06/2019) there is no credit.
Whenever i chat with there customer support team, they are saying refund completed. When i ask for the proof, they are asking to me trust there words.
I have contacted my bank and they too confirmed that there is no such refund is pending for my account.
Please help me to get my refund amount of Rs. 1437

Around 3:02pm i had placed an order with hangout cakes & more. That was a pineapple 1kg cake which arrived at 3:27pm. When we opened the package we received a cake which was completely damaged and not re-presentable. So i clicked the picture of the cake and forwarded to the swiggy customer department. Where i spoke to mr. Somit he insured me that the cake would be replaced and gave me the following order no [protected] and it will be delivered in 34mins (Chat was done at (3:47pm) as well as he tld me that its my call if i want to return the spoiled cake or keep it. Then i got a call from the delivery guy who handovered the call to the vendor. Vendor said that i can replace the half kg cake which costed 395. Where as i had placed as well as received 1kg cake amounted rs 765. I paid the delivery guy 770 which was completely paid through cash. Where as vendor refused to replace the 1kg cake only agreed to replace half kg coz it was the swiggy guys fault since in hangout menu 1kg option isnt available the swiggy guy paid him 395rs which was displaced in the swiggy app receipt. But delivered us 1kg cake and took entire 770rs also vendor as well as swiggy didn't provide us the receipt of the 1kg cake order.in between this a lady called me from [protected] number and was so arrogant, mannerless as well as illiterate to be in a customer service background and doesn't have any ethics how to handle upset and not-satisfied clients. She was forcing us to cancel the replacement order and later without are permission she cancelled our order and disconnected the line. So i called the customer service spoke to 3 people mayank, neha & team leader mr. Nikhil so finally after having a long 2hr call the conclusion was no replacement and we will be provided their # coupons. Such brainless heads still think that after receiving a bad product, bad customer service we would still use their app. At the end its not about the money its about the time we wasted and the occasion was spoilt.

I had ordered 2 sitaphal ice cream from ice berg on 21 june 12:52 pm. I noticed that it's taste was totally different. Today i went in ice berg n ordered sitaphal ice cream it's taste was superb and it's quantity was also a lot. Very disappointed with swiggy service, the quantity they provide and the taste of the ice cream. I had lost interest in zomato service coz they charge way too much money for travelling or delivery service..

I ordered a burger on june 21 in the evening and i was called and informed that the order cannot be delivered so they would provide me with a refund. After the call was done i could see my order was marked to be delivered and i didn't receive the refund. I contacted customer service and requested the refund, they informed that the refund has been processed and that it will reflect on my account. I have been very busy but placed 2 orders with swiggy after that over the weekend but didn't see th refund. I am on a chat with your customer service representative now whose name is pranav. He is full of attitude and is the worst customer service agent i have ever encountered. He refuses to help me directly and also calls me a lier even after i provided him the screenshot of the previous chats. He doesn't care if i make a complaint or escalate this matter, he remains on his own ego and makes me feel pathetic. I am still waiting for a refund and would also like to know what is swiggy doing to compensate such inconveniences!!!

This is regarding my order no. [protected].
I would like to report rude and unprofessional behaviour by swiggy delivery executive for mumbai in sion area, mr rahul maurya. There was also spillage of the delivery contents.
I do not wish refund for this order however i wish to highlight how such delivery executives like mr rahul are giving swiggy a bad name.
I hope, as a responsible company swiggy looks into the matter and this message of mine is forwarded to the in-charge personnel for mumbai for swiggy regarding this rude and completely unprofessional behaviour of mr rahul maurya so that mr maurya does not repeat this with other customers.
Thank you.

Hi,

I made an order via swiggy on may 19th 2019 for rs.251 including the delivery charges. The delivery was cancelled but amount was not refunded. Th e-payment was made through zeta card. When i contacted the zeta customer care center, it was said payment was successful at their end, so asked to contact swiggy. Please find the order details below. Please review and refund the amount asap.
Txn id :[protected]
Approval code : 413897
Arn : 30001091399139139011860

I met with an accident this morning 9:50 am at iit delhi gate (Adhchini gate), when a swiggy delivery guy was entering into the gate and i was u-turning. He was at a considerable speed even for the security check post ahead at the gate and as he entered the gate he rammed into my bike. No blind spots there, he saw and did not brake or applied brakes and yet had good speed. The security guards were witness to this and the guy argued with them too while entering into the premises.

What for was he at such speeds at the security gate?? There was no way i could have avoided this accident unless he was allowed to go first. I should say then let's make this as a norm that "swiggy vehicles always first"?

Hi team,

This is regarding orders [protected] and [protected].

I have placed an order [protected] of cake marble crunch cake on 23rd june.

The cake has arrived but the delivery boy has informed me that the cake has destroyed so he placed a replacement order [protected].

The boy who has come for delivering the replacement cake has already put the status as delivered and when he arrived upstairs and upon checking the cake it was again messy.

As he already put the status as delivered, he denied to co-operate in anyway and has left with the messy cake to return to the store.

We have called the customer care and have words with deepika manohar for 40 mins but she was unable to help us and told that she can only refund rs 100.

Is this the service you provide to your customers? You people have already destroyed someone's plans and it's just disgusting and very unsatisfactory type of service we got from swiggy.

We were group of 8 friends there and have seen the your service.

I want the concern team to take appropriate action and refund my amount as both time i have not got the cake.. You can check with guy who has brought the cake.

Hope i will get justice.

Pictures are attached for your reference.

Regards
Neha gawri
[protected]

I have ordered food i was delayed and i have not got proper response from swiggy very bad service. And very bad customer care.. Please check the conversation i amd waiting for the reply. If you cant deliver the food on promised they should have informed, we dont have a 1 hour lunch time, and they will cancelling the order without confirmation, and that agent language ha ha ha means confirmation.

Dear Sir / Ma'am

This is in regard to the order number [protected]. I had cancelled the order of amount 802/- due to delay in delivery on 6 June, 2019 and till date I haven't received the refund of the same.
I tried contacting the customer care chat twice for which I am told to wait for 3-4 working days.
It has been near about 20 days now. Please look into the matter and do the needful at the earliest and let me know the status of my refund.
I have attached the order details for your reference.

Thanks & Regards,

Rohan Rastogi

I had placed an order on june 17th (Order #[protected]) with swiggy. The food was stale and tasted pathetic because of which i asked for a refund. I waited for an agent to appear online to chat but that took time and then i received a phone call and i was told the order will be cancelled and i will get my money (I paid rs 115) in 2-4 days. It has been more than 8 days and i didn't get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat after waiting for hours and was told in the morning that i will get my refund by today. I still haven't received it. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I would request all of the existing customers to order from them at your own risk. They are the absolute worse. My previous rfund hasn't been complet yet.. That's almost been a month now... Order#[protected]

For last some days i am facing issues with swiggy, on 21st june, i got a msg for order# [protected] as delivered which was never delivered to me and after speaking to the swiggy support, the have reordered the same food and it was delivered 30 mins delayed. On 23rd june, for order# [protected], the same thing happened as above and then swiggy support again placed the order and it took almost 2 hours to get the food delivered whereas the promised time was 34 minutes. On the same day for dinner, i have placed order # [protected], and called immediately to support number to ensure that the food deliver on time as i had bad experience in that day noon only. After almost 45 minutes, some of your guy called me and informed the restaurant is closed. I have a 8 years old kid and my old mom at home. At around 10 pm they have informed this. I spoke with some nitin joshi (Who was told as the manager in floor) and he requested me to cancel the order and manage somehow and as a compensation, he offered me rs 100. Still now i have not received the compensation amount and also not received my refund amount. And the support from swiggy is so horrible that i have decided to close the account. I am using swiggy since last 4 years and was a super member since it was launched. My phone number is [protected]. You can checked the profit you gained from me. But it is enough now.

I have ordered 3 paneer veg roll for me & for my friends for swiggy (Roll mania address shop no. 59p, huda market, sector-14, gurgaon, haryana. Order #[protected].

It was 8 pm. We were so hungry. I have started to eating. After 2-3 bite my friend told this is a chicken roll.

I am belong to a brahmana family. Me & my family is pure vegetarian. They hurt my religion & spoiled it.

Swiggy has not even check what i have ordered. They just delivered.

Please keep them behind the bar so they can understand.

Tarun

Dear sir,

This to inform you that yesterday i. E, 24th june 2019, i have placed an order from swiggy. But today i have experienced the worst delivery service. Order has been cancelled after 70 minutes. Because of delivery boy not able to locate prime location, i. E, critical care hospital and research institute, lokhara, in guwahati.

I have managed to talked to the delivery boy and the customer care during my busy schedule. I have also guided the delivery boy but no initiative has been taken. After taking so much of pain, my order has been cancelled by the customer care executive and promise me refund of the same. At the same time i have told the concern executive about that i am going to complain the same to the higher authority.

Sir, i have written this mail to let you know what kind of service has been offered to us in guwahati, since i am a old customer of swiggy.

Order details: your order #[protected] has been cancelled. We have initiated refund of rs 311.0 to your account and the same should reflect within 2-4 business days.

Please take necessary action so that, such kind of incident do not happen again.

Regards,
Nilanjan gogoi

Order #[protected]
Swiggy has been constantly making mistakes in their order. I use my wife's account to place orders.
I specifically instruct them to call an alternate number as she'll be sleeping and to call me when i'm at work. They always call and trouble her, this is despite me always chatting with one of their reps, and not only using the chat box.
My anger this time is with the order number mentioned where the food wasn't delivered and the delivery executive said it was. This isn't the first time. They've done this multiple times before and then say they'll give a refund. That doesn't feed me. The delivery executives end up not answering the call and all you get is an apology.
These guys should be shut down as no other delivery business does as many mistakes as these guys.
It's past 11 now and there is no option for food. This is the case every time.

I received bad quality food and requested for a refund. Did chat and staff on other end confirmed a refund amount which was never able find. If i try to chat now the staff just reconfirms that refund has been done already. I understand that refund can take some time but when ever i try to enquire about it they again share next tat come you guys are better then this. My order amount is very less but every penny and experience counts. Looking for some help.

Many thanks
C kalsi

I had placed an order on monday, june 16th (Order #[protected]) with swiggy. Due to unavailability of products the order had to be cancelled but the payment had already been done. I called and i was told the order will be cancelled and i will get my money (I paid rs 1002) in 24 hours. It has been more than 7 days and i didnt get a refund. Their customer service is pathetic. They dont even bother to update you on your refund status which is a serious issue and their contact numbers and online chat is useless. I finally got to chat and was told that i will get my refund in another 4-7 days. I went to their website again and tried to get a customer rep online, waited for half an hour and then an agent asks me my issue. I explain thing all over again and they closed the chat saying that i seem to be away when i was waiting for a response all this time! Extremely irresponsible and callous attitude. I will never use this website again. I would request all of the existing customers to order from them at your own risk. They are the absolute worst.