Swiggy Complaints & Reviews

Order was made on 8th july of amount rs 560 but the food was not good so the swiggy initiated a refund. But now it's 20th july and the amount hasn't reflected in my bank account till yet. They say they have refunded the amount but no progress has been made till now. They usually say the amount gets back to the credit source in 4-5 days but i'm helpless now...

I had placed an order on the 11th of july, 2019 (Order #[protected]). That ordered was not delivered to me. I was promised a refund on that day by the customer executive. Till now i haven't received my refund. I have complained it twice still the refund was not even initiated.

Customer executives are harassing me. My order was for rs. 200 upon which i had applied a coupon to get a discount of rs. 80 so the total value was rs. 120. Since i didnt receive the order i had to order another in which i was not able to use that coupon. Swiggy people are harassing me by not giving my refund and always argue over giving 120.

Need an urgent attention of the concerned authority.

Below is the email received from swiggy for money refund which till date they have not refunded

Dear sanjeev maini,

Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: com. Swiggy-[protected]-1
Refund amount 1234.00
Merchant: www.swiggy.in

Please quote your reference id: [protected] for any future communication.

On 13th july i placed an order somewhere around 10:50 in night. I waited for the order but i got a call from swiggy ccr that your order will be delivered as the order is not yet confirm by restaurant due to some technical issue. On which my point is that’s not my problem. It is showing open on the app, i ordered now its your responsibility to get it delivered.
That day i got a numerous all calls from swiggy requesting me to cancel the order. It was really a mental harassment as was hungry, waiting for my order for almost half and hour on to which they are calling me again and again requesting to cancel the order. I am running very busy these days that’s the reason i didn’t raise on the same day or day after.

On my app it showed a refund of rs.275/- but i was refunded only rs138/-. I got a sms that rs137/- is deducted for wrong address however the address is correct but swiggy delivery guy declined to deliver to my address. Swiggy representatives are misquoting that delivery guy reached some other address however, in my order details my delivery address is very clear.

This is uttermost non-sense service by swiggy.. Today is my husband's birthday.. And hence i had ordered a cake with a special instruction that "happy birthday love" should be written on the cake and also candles to be given along with the cake... But to my surprise when i received the cake... Nothing was written on it... It was just a blank cake...
If swiggy can't take an order for a cake appropriately, then i believe they should stop giving cake delivery service...
My day is spoilt now.. And i want my money back

Hi,

I ordered pizza from swiggy today and it never reached. On top of it. They marked it delivered and now they want me to wait for 7-10 days for a refund. This isn’t happening for the first time. This is becoming a routine for them. I ordered from swiggy site and they gave me two numbers to resolve issue which do not work. I am not getting a refund and i certainly couldn’t get what i ordered. I don’t know what to do. Order no. [protected]. You can contact me on this number [protected]. I would like my refunds and a warning for them at least.

Hi!! Last time when i ordered from swiggy the delivery boy took my number from the app and he's messaging me in whatsapp. He used bad language, abusing words and i warned him and blocked him. Could u please take an action on him.. I can provide you the details of him...
Name : ravi prabha (What i got in whatsapp)
Phone no.[protected]
And i stay in hyderabad, telangana.

It more of a suggestion than a complaint... being one of the biggest food delivery company’s in the worlds second largest populated country i congratulate the company on its achievements.. But can Swiggy please contribute towards the nature the dying planet and come up with a solution for single use plastic or organic packaging. Please help us save our planet

I had ordered on July 18, 2019 (7:25 p.m. IST) from Ovenstory, Gachibowli, Hyderabad. It was already paid. 40 minutes after the order, the delivery guy called and rudely asked me to cancel my order since the restaurant was already closed since 7:27 p.m. (2 minutes after my order was placed and paid for). He then said that my order could not be delivered bcause apparently, there was another division within the restaurant which prepared that specific item and hence, it could not do so today. All this I came to know after 40 minutes of placing my order and paying for it. I refused to cancel since Swiggy does not guarantee refunds in case of cancellation by customers. I tried to raise the issue with Swiggy customer care, who initially said that my order has already been delivered! I had not received any order and my order summary showed that it was delivered. For about 20 minutes, I tried to seek help from the customer care, and after about an hour or so they responded saying they were still looking into it.

Finding no other choice, I called up the customer care and they said that the delivery guy had told them that the restaurant was closed. I asked how can a restaurant close within two minutes of accepting an order? Swiggy had no explanation for it except the fact that they have initiated a refund, which may take up to 4 business days to reflect in my account.

My grievance:
1. The unethical attitude of the partner restaurant of closing within two minutes of accepting payment for my order.
2. The delivery guy rudely asking me to cancel the order as if it was my fault that the restaurant was closed and I should not have placed it in the first place.
3. Swiggy refusing to compensate for their careless attitude towards customers like me who was unnecessarily harassed for one and a half hours for just resolving the issue. Not only this, but there is no way you can get a formal complaint registered with Swiggy in the name of the partner restaurant and the delivery executive for failure of their duties.

Mr pritam singh who is from delhi is running the food business with associated with swiggy and zomato has being carrying fake food license

Plz swiggy look after in it
Details mentioned below
Business name : tandoori flames
Address : flat no - 169, ground floor blk-h pkt 3, sector - 16, near afsara restuarant, rohini, north west, delhi, - 110085

I have ordered food from Campari Kolkata vide order id [protected]. Mr Bimal Das [protected] has come for the delivery. The payment has been made thru SBI net banking for Rs 226/- to Swigy Ref #IGAGPRUPRO on 18/7/2019.
Mr Bimal Das is asking for the payment of INR 226/- inspite of my payment made. He has seen the SMS and on Laptop the Account Statement where in the said amount of Rs. 226/- has been debited. He is adamant to take money from me. Convince me with one evidence that why I should pay double for the item already paid. The food has become cold and bad now I demand full refund for the food gone cold and tasteless.

I order today my food and pay through google pay payment debited from my account but no order placed by swiggy.
Additional detail
Payment detail transaction I'd.[protected]
Order id. [protected]

My detail
Dheeraj rathore
[protected]
[protected]
Please refund my payment I order now and pay it by cash

As yesterday we ordered the chinese combo n one meal combo...in that combo paneer chilly n instead of this they provide chiken chilly n this is sin not mistake... Definitely not tolarble or ignore... We want to escalate both restaurant n swiggy. As we are bramine n what was done is totally wrong.. Please take action as soon as possible. This is very serious issue.. Don't take it lightly. This is sin not mistake.

Had placwd an order but cancelled it as soon as possible. The cancellation was succesful but still it shows me to pay 200.
If i havent had any food then for what reason will i pay the money..

Please fix this fees in some sort of compensation or else we are unable to use swiggy again...

Very bad policy for cancellation.

Either provide compensation or some food item for that value.

As per swiggy oder no [protected] i have order food as below

01. Missi roti 04
02. Kadahi paneer 04
03. Fried rice
Total order cost was inr 313

But instead of mentioned food they delived only plain tawa roti and daal and take full charge. Later i complain to delivery boy in this regard (No sent by swiggy) but he say "i dont know you can compalin to swiggy.

I ordered paneer roll for my jain friend and instead a chicken roll was delivered and he ate that which is like corrupting his religion. For someone who never ate chicken this is really sad and disappointing... I hope swiggy to take some necessary steps regarding that. This makes the authenticity and quality of food very questionable. I hope swiggy to found some way to compensate about this.

I ordered veg garlic noodles and cauliflower from Red Box bangalore JP Nagar.
I received beef rice and beef pepper.
Being a pure vegetarian I am deeply disturbed by this and waste of time and mental energy. Swiggy's response was refund which is a very negligent way of handling this situation.
I would like to register a complaint against swiggy and the red box hotel.

The refund for the order #[protected] dated 10th June 2019 placed on Swiggy for an amount of Rs 190/- from Burger King was not yet credited to my account.

I have contacted the Swiggy Customer Support so many times, they are saying that the refund completed successfully on the same day. But as per my Bank Statement it hasn't been credited.

Kindly take appropriate action to resolve the issue.

I have placed order at 1.33 PM and opted for express Delivery on 16th July 2019, because I was very hungry and needed food soon.

The status was "restaurant yet confirm your order" and the same status was there ever after 2 hours. I have had chat with customer care 3 times and they said, they will assign a delivery executive in 10 minutes. so it went on for an hour. So after two hours I called the customer care and a lady told me that they will cancel my order.

So I how can we trust swiggy, If a person is hungry and waiting for the food to be delivered, just to hear "we cancelled your order, you will get full refund". I don't care about the money.

- What about the time I wasted, they don't care.
- How trust able swiggy is, when they can't follow their process properly?
- Why can not they early if they can't assign a delivery executive.

I want to take this complaint seriously.

Kindly contact me if you want to speak to me.

Regards,
Sharath Lingaraj