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Swiggy Complaints & Reviews

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Updated: Dec 2, 2025
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Swiggy reviews & complaints page 197

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J
Jay Arihant
from Mumbai, Maharashtra
Apr 11, 2019
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Address: Post office road , punaichak, Patna, Bihar, 800023

My order no was #[protected], the amount was of rupees 441. I gave 500 n expected the return, but the delivery boy refused to give change, he insisted me to give the change, when i asked that what if i give 2000 rs note if i don’t have 500, he repelled that he will not give the order, the delivery boy details :
Name - ritik kumar
Phone no - +[protected]
I have a food order by swiggy (food corner Wahid biryani Alambagh lucknow) but food quality is very bad unhigen
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    Mõhämmâd Såmëèr
    from Hyderabad, Telangana
    Apr 11, 2019
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    Address: 500073

    Swiggy order no. [protected].
    Items worth of nearly 200/- were missing. When contacted to costumer care the only thing they do is apologize you and do not give any satisfactory response. The items gone missing are worth of nearly half of the bill and even the delivery executive also had an argument that the location addressed wasn't correct, while in reality it was exact. I want a refund on it
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      H
      hateswiggy00
      from Delhi, Delhi
      Apr 11, 2019
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      Address: new delhi, New Delhi, Delhi, 110067

      In my last e-mail, i have narrated in detail of my very unpleasant ordeal with swingy. My request number is 5606744.

      Since april 1, i am waiting for my refund.

      The unprofessionalism of swiggy in addressing the customer's grievances is appalling and in the future, i do not want to associate with such an unethical service.

      My refund amount is just a meager 200 rupees. But the point here is not about the money rather it is about service integrity and ethics in relationship to customers.
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        V
        vignesh1123
        from Thiruvananthapuram, Kerala
        Apr 11, 2019
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        fleet manager

        Address: tc20/937,ravel building,karamana, 695002

        Im working on swiggy as a delivery partner in trivandrum(Thampanoor zone)
        today i went to pattom office at the time of 10:30, there are no fleet managers, i just waited about one hr for my payments and also i got a morning message as every partner should come for the process of SWIGGY SMILE ...
        no fleet managers attend the phone call
        i just wasted my time on that worst office ...
        if managers cant do their work...
        +1 photos
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        Shubhangi Bhatia
        from Mumbai, Maharashtra
        Apr 11, 2019
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        Address: Kalyan West, 421301

        On 8th march i ordered from dominos thru swiggy.
        Order details:
        Order to: dominos
        Order date 8th march 2019, 22.12pm
        Delivery time : 8th march 23.46pm
        Dominos has refunded the order money rs. 587/- to swiggy. (As per ref code
        Attached)

        I received the order full 1.5 hrs late. Dominos have stated that they have refunded the money to swiggy since the order was thru swiggy. But swiggy refuses to pay now. Its one month and
        I still have not received the refund from swiggy.
        +1 photos
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          S
          Sarika Gotmare
          from Mumbai, Maharashtra
          Apr 11, 2019
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          Address: Mumbai City, Maharashtra

          Hi. I am a doctor working at group of tb hoslitals near crescent bay at bhoiwada in mumbai. For the last 15-20 minutes i have tried to place order for my lunch from 3 different restaurants namely sirachuan bay, mandarin oak and 5spice. After i put the promo code and by the time i could make the payment the restaurants became unserviceable (Which were not so ealrier) or currently not accepting orders or closed for online delivery while you were making payments. I am confident this a scheming technique hatched by both swiggy and independent restaurants in order to not give benefit of offers to customers. I am not really hoping for an action but thought you should know
          Apr 11, 2019
          Updated by Sarika Gotmare
          Same holds true for Zomato when a reputed place like Meraki did the exact same thing
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            P
            ppj51
            from Surat, Gujarat
            Apr 11, 2019
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            Address: 395010

            On saturday 6 april 2019,
            When i placed order that time i not shown order50 offer code.
            Before i used only 2 code so my 3 offer code left.
            But not shown in my ac so i used other code.

            Therafter i contact to your customer representative so he tell me u used other code so your left code is dismissed.

            But when i order 3rd time that time not shown in my account my order50 offer code so i used.

            So i request to you restore my ordrer50 3 code otherwise i goes to the consumer court.

            Thanks,
            Placed an order with order id #[protected] amount of 328 and food not deliverd
            I ordered Manchurian n fried rice from swiggy and delivery was attempted with spilled Manchurian box so I rejected that and but delivery man asked for full payment so I paid for a rejected order. Even fried rice was useless without Manchurian.
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              N
              N Datta
              from Delhi, Delhi
              Apr 11, 2019
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              Address: 70A BALLYGUNGE PLACE, FLAT NO.6, THIRD FLOOR, Kolkata, West Bengal, 700019

              It is quite surprising that despite having been confirmed by both swiggy and domino's customer care that my order dated 09.04.19 on domino's pizza will be cancelled as per request due to long delay in delivery (Over one and half hour), i find that swiggy app is showing order delivered.

              I had again contacted both customer care services on 10.04.19 reporting about the incident and was informed that a senior person from domino's pizza will be contacting me very soon, no one called up even till today 11.09.19. I also find that the payment amount of rs 625/- made through cc is debited from my account today.

              Can someone please apprise me about the happening and status?
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                S
                ShreyaSSingh
                from Mumbai, Maharashtra
                Apr 11, 2019
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                Address: Mumbai City, Maharashtra

                Name:anu verma
                Order no : 137
                Phone no : [protected]
                Have ordered from swiggy on dated 14of march 2019 amounted rs.774 which i cancelled immediately as i realized that the address given was wrong. So the following order payment was done by card.
                Yet till date refund for the same is not received, i have been following up with dominos as well as swiggy but there is no conclusion.
                Dominos is saying that the payment is done from there side to to swiggy on the very second day i. E. 15th of march 2019 and swiggy is saying that they are not responsible, dominos will remind there money.
                I have paid to swiggy, so please get my refund, otherwise i am going to consumer court.
                Hope you understand my concern.
                +2 photos
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                  Nishchhal Bakshi
                  from New Delhi, Delhi
                  Apr 11, 2019
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                  Address: New Delhi, Delhi, 110052

                  I orded rajma rice and a cold coffee from hunger's kitchen from swiggy application and i found like 4-5 dead cockroaches in my food and i dont know how many of them i had already swallowed. Haven't opened cold coffee as i might find some more insects in that, asked for a complete refund, they refused.

                  Date : 11/04/2019
                  Order # : [protected]
                  +3 photos
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                    H
                    Harshal Barange
                    from Pune, Maharashtra
                    Apr 10, 2019
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                    Address: solacia society baif road, Pune, Maharashtra, 411015

                    I ordered the food from hotel ranwara it was tomato soup n moodles the food was very bad in taste specially the tomato soup it was very sweety in taste n very different smwll and i just hate it swiggy provides very bad service also the customer service is not good not happy with swiggy at all worst zomato is better than you... I will make sure no one in my contact order food from swiggy n also complaint about swiggy as much as possible we do not pay this much nmoney for such kind of food..
                    Payment made towards dominos pizza through swiggy app, confirmed ass received at 8:19 PM(31st Mar 2019).

                    But after 1 and 1/2 hr(around 9:49 PM), got a message that food delivered.But in reality it never done.

                    And Swiggy is least cared about the same.It is like stealing money in broard daylight and care a damn about it.
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                      S
                      Subhasish Roy Chowdhury
                      from Mumbai, Maharashtra
                      Apr 10, 2019
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                      Address: House No.-12. 3rd Main. Near Ashoka Residency., G M Palya. New Thippasandra., 560075

                      Hi there,

                      It has been more than a month that I am seeking for the refund of my failed transaction in swiggy which got already deducted from my account but when a cistomer care executive is pinged, he/she asks for the order id and says that the amount will get credited to your account in 5-7 business days. Finally, last customer care executive said that the transaction got failed and they did not recieve any amount whereas it clearly shows that the amount is debited. Initially they mentioned that the amount got debited and will be refunded, now they say it is not in their account. It is such a rediculous service and even they close the chat not even listening to what customer is saying. Till today the amount is not credited to my account, I promise of not using swiggy ever in future and guys trust me.. purchase from swiggy at your risk bcz once the amount is deducted and the order is failed, forget to get your money back.
                      +2 photos
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                        Senthil Kumaran Chandran
                        from Mumbai, Maharashtra
                        Apr 10, 2019
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                        Address: Chennai, Tamil Nadu, 600082

                        Today i ordered 4 items, but only 2 got delivered, after complaint 1 item got delivered and for another 1 swiggy issued coupon worth Rs 50, but the actual item cost 192, when i asked for the remaining cost they just closed the chat as they cannot issue or refund. This is a big fraud, how they can issue 50 rs coupon for 192 rs worth item. How can i approach this legally to get refund
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                          Nandinee Sable
                          from Mumbai, Maharashtra
                          Apr 10, 2019
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                          Address: Plot no. 6 Chatrapati nagar, pisa Devi road, harsool Aurangabad, Aurangabad, Maharashtra, 431001

                          Maire account se payment deducted ho gya thn order ka kuch confirmation nahi kuch nahi aur mai jb bol rahi hu refund ka they are saying hum kuch nahi kr sakte 3rd party ka hoga kuch.
                          So many times trying to reach u but no one properly assist.. Said not able to do anything.. Swiggy is not secure?? Is there any 3rd party??? U don't care about ur customers?? Also i will suggest my friends do not use swiggy..
                          Sar my id 515802 yaha Sar hame kaam nahi karne diya ja raha hai yaha ofice stap ka brataw sahi nahi hai
                          I have ordered food from 02.04.19 to 04.04.19 at Trichy Banana leaf but I am not get bill for those

                          Get me bills

                          Edward
                          My order number [protected].
                          Delivery man is so rude and talk like he is boss. He calls me and said if you want your order then come here.
                          We have ordered rs 45 chocobar icecream and veg lollipop. We received rs 15 local vanilla icecream and lollipop with only veg cabbage only nothing else with bad taste
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                            Karan Amonkar
                            from Mumbai, Maharashtra
                            Apr 10, 2019
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                            Address: Kurla east, Mumbai City, Maharashtra, 400024

                            I have ordered domino's pizza at 10:45 pm and till now i haven't received it... But the swiggy app says its has been delivered at 12:15 am... I have raised complaint at domino's also. But if ordered not delivered then why it has marked order delivered?? Also i was chatting to ur help desk and suddenly the executive has closed the chat box in middle
                            +1 photos
                            Apr 10, 2019
                            Updated by Karan Amonkar
                            Pls check this image wch shows ordered delivered. Actually i haven't received any order

                            Sir I ordered 1 biryani &1 lassi first of all lassi was packed in pouch what is this and also leaking out and second the package of biryani was totally scrambled oil was also leaking out how I pursue to eat. That I not expected from SWIGGy

                            regarding order not delivered - Comment #3401411 - Image #0
                            Sir, I ordered the company of Mr. salty but the item I ordered was not available to me
                            .I talked a lot about customer care but she refuses to give me my replacement

                            regarding order not delivered - Comment #3401462 - Image #0
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                              satya3129
                              from Trimbak, Maharashtra
                              Apr 9, 2019
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                              Address: Nashik, Maharashtra, 422011

                              My no. Is [protected]
                              On march i have raised a complaint on amount deducted from my account for a failed transactions. I have got a reply that money will credited within 5 to 7 working days. But i didn't receive the amount. Your team have given me a standard reply to check with the bank. I have checked with the bank and money is not received at my account and for them to investigate further they need the transaction reference number of the refund and the date on which refund is initiated. Yesterday i had sent a mail to your team but didn't receive any response. Appreciate your early response with the requested details.
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                                Dishika Malhotra
                                from Mumbai, Maharashtra
                                Apr 9, 2019
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                                Address: 110051

                                Wanted to raise a complaint against your management its very poor as there was 3 times payment happened while ordering and one time order got placed so two payments were deducted from our account but neither order was placed nor you guys refunded the payment after reaching you so many times this payment happened at 6.03.2019 and its above month you have not initiated the refund in our account...
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                                  Casarika
                                  from Mumbai, Maharashtra
                                  Apr 8, 2019
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                                  Hi team, me and my friend came from office late. So we ordered food from swiggy. Once i ordered the food i got several calls from the different fake nos.. Attached is the screenshot of phone no. From which i received called. I am afraid they know my address nd my phone no. As well. Moreover they also threatened us like why we are in room. I am totally disappointed from the services of swiggy app.. I m really unhappy and will not use this app again and will. Not advise any of my friend to use this app
                                  +1 photos
                                  Hiii Swiggy,
                                  I have ordered from swiggy then why i get my order from Zomato

                                  i received fake calls from the person who delivered the order from swiggy - Comment #3401486 - Image #0
                                  Ordered for Chicken samoli shaearma 5- quantity .. I only Received 2 and Delivery boy was careless about my order and customer care also neglected my issue.. I asked for refund other 3 items and they gave me offer of 50rs coupon... Worst service i ever had

                                  i received fake calls from the person who delivered the order from swiggy - Comment #3401599 - Image #0
                                  afreen rehana's reply, Apr 12, 2019
                                  TngTong delivers healthy and hygienic meals prepared by home chefs (Homemade).Our strongest selling point is: Food @ Your Door Step with unique taste, different varieties & Best price in the market
                                  Our customers repeatedly come back to us for the delivery of our meals, because of its taste and timely delivery.for more information visit our website:www.tngtong.com
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                                    Alphey Elsa Sabu
                                    from Bengaluru, Karnataka
                                    Apr 8, 2019
                                    Resolved
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                                    Resolved

                                    Address: Manipal, Udupi, Karnataka, 576104

                                    I had ordered food on 04.04.19 and i got message from my bank that money was debited but swiggy showed that transaction was not done i had placed order worth 248 for which rs 75 was withdrawn from my amazon pay wallet and rs 173 directly from my bank acount i got refund of rs 75 but and i got message from swiggy that rs 173 will be refunded soon but i didn't get yet..
                                    +2 photos
                                    Apr 10, 2019
                                    Complaint marked as Resolved 
                                    Resolved got refund back
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                                      Devina Singh
                                      from Satrikh, Uttar Pradesh
                                      Apr 8, 2019
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                                      Address: Room No. 144, Ladies Hostel 4, University of Hyderabad, Hyderabad, Andhra Pradesh, 500046

                                      I ordered veg munchurian from pissta house, lingampally nalaganda on april 8, 5.57 pm. Ordered from phone number [protected]. Email id [protected]@gmail.com. But i got chicken munchurian instead. I ate halfway, being a pure vegetarian and later realised that it is non veg. Got it confirmed by a friend. Had to throw everything away. I want the entire amount back, along with penalty.
                                      I'm really frustrated and angry.
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