Swiggy — improper handling of my order and later improper handling of the issue by customer care

Address:

Ahmedabad, Gujarat, 382482

I ordered yesterday from Honest Ahmedabad and the delivery boy took more than an hour to reach...so I called him up and he talked so rudely with me. Even though he was next to my building, he ran away with the order without delivering. After few minutes I got a call from customer care for getting exact location but I insisted to talk to delivery boy. But he never picked my call ( executive tried to get him on con call). So I insisted to talk to some senior executive and I was assured I will get a call back in few minutes but no call came. Later I chatted with customer care executive who offered me 100 RS coupon which I denied as that's not worthy of compensation. Mean while I got a mail stating my order is delivered at 1130 pm upon which I was furious as I never received one. So customer care executive told me he will forward to some other department and they will contact me. Today I got a mail stating that I am given 100 RS coupon if I spend 300 RS. What kind of compensation is this?? Is it a tip you are giving that too conditional.. it's your fault and I must get equivalent to my order coupons without any conditions. What about the harresment I underwent.