Swiggy Complaints & Reviews

Hi i placed the order from swiggy. My order number is [protected]. Its been more than 1 and half hour my order is still in processing. Swiggy customer service is saying contact Domino’s, Domino’s is saying that the restaurant is not responding i will arrange a call back that i never received. They are doing this because its a prepaid order and they are also denieing for cancelling the order

I placed order on 2nd June 2019 at 23.23 of INR 413. But the order didn't placed and showing that restraunt is closed(Nirula's ice cream) and amount got deducted. When I contacted the customer care they told me that they don't have any information as they didn't received any order for such transaction of 413Inr. When I contacted contacted the payment partner they told that amount has been transferred to swiggy and have to check with them. Still I don't have any update with that. And everyone is telling to speak with other .

Sadly i have to write here that swiggy is so pathetic, My order no.#[protected]. i booked my food and after 30 to 35 minutes i got a call from you delivery boy and he was saying to reorder the food due to restaurant didn't received my order, i called his customer care on +91-[protected] picked up by so called Name of Suraj, he again took my 15 minutes on hold and guide me the same thing. and cancelled my order himself, they wasted my lunch time. i don't want it to happened again with others, kindly take an action, i have submitted photo also.

Thanks

I have order food after 1 hours 30 mins they said your food has been delivered but it's not. I have called to customer's case executive and mentioned the same they said my ordered cancelled because of some technical issue and now they will not be able to provide food.
They have denied to return my amount they said it will take 2 week of time.
Swiggy order no. [protected]

Communication between the team is not good at all, the most problem is seen in the delivery boy they don't see the menu or receipt what has to carry, and most bad thing is when i did chat with swiggy they sent me agent no. Which is continue busy no one is picking call or no one has called back regarding problems is your app porviding free food on there is no charges for us that we are treated like this intested they called the restaurant and said that oreder is cancelled how it is cancelled when the bill is paid just explain it. And i want strict and quick action on this we are no here to beg or be treated like beggers.

I have placed an order of 3 items at chilli restro by swiggy but i did not get any confirmation msg on my app so i cancel that order and then i have placed my 2nd order of 2 items, and i got the confirmation msg instantly, after 45 mins the swiggy person came with the 3 items order and said forcefully, you have to take this order and the 2nd order also. I told him, that i have already cancel the order, i didn't want to take the 3 items but that swiggy person, he was so rude, i don't know who to blame, they all are the money makers only, with no sense of talk.

I placed an order at the restaurant Belgium waffles on 5th June around 3 pm, the order was not accepted in the first go but money got deducted. Even though coz I was hungry I made the mistake of again placing order and paid in advance.

The order was showing it will be delivered in 1 minute and got cancelled automatically and what's irritating is they are charging me cancellation fee for which I am not at fault, infact they should be giving me a compensation to keep me waiting for food and not delivering it.

No body called me about the cancellation even if for some reason it couldn't have been avoided.

Then I tried calling swiggy, it won't connect me.
Then I tried chatting with the team, it's been more than 30 minutes now no executive replied or tried to help.
Screenshots attached for reference

Swigg is becoming unreliable each day.

This is not the first time

Hi
This is to inform you that i own a restaurent in vadodara with the name mr toasties.
I am not geting any service from vadodra team of swiggy regarding business development or regarding drop of orders.
My manager has been calling them since 2 months or above no one from the team has showed efforts to come up.
Mr parth who handles here is very rude in his answers and talks as af he owns swiggy india.

Looking forward for your support.
Thank you
Karan dayalani
Regards.

Its my continuous 4th to 5th order in swiggy that is being delayed without any reason. And delivery executive is not receiving calls and when he accept the call then he is being rude as usual. I have swiggy super and my orders are keep delaying. No one is giving me positive response. And whenever we call swiggy executive they only say that your order will be delivered soon.

Hello, avijit this side. My order id #[protected].
First of all i am swiggy super member. And thats why i am facing so much harrassment with swiggy.
I had ordered two chicken biryani from zam zam restaurant, kolkata. Courier person marked it delivered but in reality that person stopped receiving my calls after marked it delivered. I had paid rs.321 via amazon pay for this order. Now coming to main part, contacted swiggy on the same day within an hour regarding this incident, they clearly told they would not be able to process any compensation as their policy restrict to do the same. After 6-7 times of contact over chat & voice channel, they registered a complaint regarding the same. But then they started delaying and eveyday giving excuses that relevant team investigating this issue. Almost 40 days passed after the incident, no yet received single resolution, neither replacement food or refund from swiggy. What a disappointing service, utterly disappointment. Perfect example of scam. Beware guys.

I ordered two packets of behrouz biriyani and a lady came for delivery. First of all, she didn't find the location whereas i gave correct address itself. She tried in google map and went to marathahalli as google map was showing that address.
Its not my mistake nor her mistake. Still, she argued with me that i put wrong address and she was talking in bad manner. Whereas i also ordered chicken fried momo and that person spoke nicely and came to my address.
Then this lady is asking me to come to her place and take the food. What is this?? She kept on fighting like anything and finally told that she will complain against me. At last, she came to the right location but in between of the road she started fighting and told me "take the food and get lost".
Is this the way your delivery people should talk to others?? I didn't speak bad to her as i can understand that google map is showing wrong address.
Now i can understand why people are moving to zomato.

Ordered on swiggy for 2 juices and upma

1. Juice 1 had hair strands in it
2. Juice 2 was bitter as poison
3. Upma was one scoop o[censored]pma for a full plate for which i paid for

I reported this to swiggy 4-5 times

They have only wasted my money and time

No help has been given to rectify this.

Order #[protected]
Delivered on sat, may 25, 11:49 am
By pramod bhivarai rankhambe

I want a refund of my money wasted on food items that i had to throw in trash

I been order food in swiggy dated[protected] @12.05 pm for the amount of rs 377/-. Amount deducted from my account. But no confirmation from restaurant side.. After that i raised complaint in swiggy app. I been told that the payment may got stuck up with payment gateway. It will automatically get refunded.. Hence i re ordered the same, and paid through online again.. This time my order successfully processed. But my first failed transaction amount not been refunded as of now.. Even i checked with my banker side, i been informed that my transaction got successful, and i need to check with my merchant for my failed transaction.. As of now no response from swiggy.. Kindly do the needful.

Hi team,

On 24th may 2019, i placed an order, my money was debited and the order also says order received and purchase complaint but my order was no placed in the application. I had to place the order again. Since the order was not placed, the swiggy customer services isn't registering my complain though i have submitted the transaction details where everything is mentioned clearly.
They aren't taking any actions.

On 31st may i tried placing an order for vasudev adigas around 9.27pm for rs 241/-. Order was not booked but amount not credited. Swiggy chat agent are not tell me anything clearly. No complaint is taken. My bank says amount is already sent to swiggy. But swiggy team is just saying will take your feedback.
No proper response.

This is msg: "swiggy has requested rs. 241.00 from you through upi. To authorize debit from your account please login to your upi app. To pay instantly click here http://bit.ly/2Qh8kh4"

"rs 241.00 debited from a/c *8174 on 31-05-19 to vpa [protected]@axisbank (Upi ref no[protected]. Not you? Call on [protected] to report"

Please contact me roopa. [protected]@gmail.com asap.

Hi, i placed an order yesterday - and i eventually had to cancel the order after waiting for more than 2hours, where-in it usually takes around 20-25 minutes. The delivery person certainly went off-route from the standard delivery route showed on map. When called the delivery person, his attitude was really horrible while talking to on the phone - i have also taken a screenshot of the delivery person whereabouts on my phone. After chatting with swiggy customer service, they offered me 100 rs coupon over my order of more than 300 which eventually didn't get delivered after waiting for 2 hours or more. This isn't the first instance this has happened - swiggy are dealing with customers food and this shouldn't be the way they deal with customers - this needs to be fixed and reiterating this isn't the first this has happened.

श्रीमान।

मेने आज आपके swiggy से खाना आर्डर दिया जिसकी पूरी डिटेल आप चेक कर सकते हैं। आपके डिलीवरी बॉय का कॉल आता है कि में लोकेशन पे आ गया हूँ तो मैने कहा कि लोकेशन में कुछ प्रॉब्लम है आप किसी से बात करवा दो और मैने विनर्स पब्लिक स्कूल जो कि एक लैंड मार्क है उस जगह आने को कहा। ऐसा मेने डिलीवरी बॉय को ही नही आपके कस्टमर केअर एग्जीक्यूटिव को भी यही बात कही and आपके एग्जीक्यूटिव ने भी माना कि लोकेशन से आपका घर 450 मीटर दूर है, हम डिलीवरी बॉय को भेजते हैं। ये सारी बात रिकॉर्ड है आप चेक कर सकते हैं। उसके बाद 5 मिनट के बाद में खुद विनर्स पब्लिक स्कूल गया तो वहां भी आपका डिलीवरी बॉय नही पंहुचा था। फिर आपके कस्टमर केअर एग्जीक्यूटिव का कॉल आया और मुझे कॉन्फ्रेंस में लेकर डिलीवरी बॉय से बात की, डिलीवरी बॉय कहता है कि mps school पे खड़ा हूँ जो कि लोकेशन भी नही थी और मेरे घर से 1 किलोमीटर दूर है फिर भी में इस 45 डिग्री धूप में वहां गया। जब में वहां पंहुचा तो आपका डिलीवरी वहां से गायब था। मेरी दुबारा आपके कस्टमर केअर एग्जीक्यूटिव से बात हुई तो एग्जीक्यूटिव बताता है कि डिलीवरी बॉय resturatant जा चुका है तो में कहा कि ये क्या मज़ाक है। में लोकेशन से भी आगे तक गया लेकिन आपके डिलीवरी बॉय तो मजे लेने घूमने चले गए, डिंक करने गए। वो आपका डिलीवरी बॉय कस्टमर केअर एग्जीक्यूटिव के कहने से कॉन्फ्रेंस पे भी नही आया। जब मैने उस डिलीवरी बॉय को कॉल किया तो वो कॉल करने के 20 मिनट बाद mps school आया और इस से 20 मिनट पहले से में उसका वेट करता रहा। जब वो लड़का वहां पहुंचा तो खुद की गलती मानने की जगह मुझ से ही बदतमीज़ी करने लगा। जब मैने कहा कि में swiggy में कंप्लेन करूँगा तो बोलता है जो करना है करलो, में एक साल से हूँ ऐसे ही काम करता हूँ, swiggy वाले मेरा कुछ नही कर सकते और ना ही तुम जैसे कस्टमर।
में इस तरह की हरकत देखकर इतना परेशान और दुखी हुआ कि मैने आने वाले भविष्य में आपके swiggy से किसी भी तरह का कोई भोजन ना ही लूंगा और मेरे सभी परिवार वालों को, दोस्तों को, कंपनी वालों को, पड़ोसियों को, समाज वालों को आपके swiggy के इस तरह के व्यवहार से अवगत करवाऊंगा।
मुझे जो इस घटना से मानसिक तनाव पंहुचा है मेने आपको इस से अवगत करा दिया। अब मुझे क्या करना चाहिए क्या आप लोग बता सकते है?
मेरे पास अगर कल तक कोई जवाब नही आता आप लोगो का, अगर आप लोग उस डिलीवरी बॉय पे कोई एक्शन नही लेते तो मुझे मजबूरन consumer court जाना पड़ेगा और मेरे साथ हुए मानसिक तनाव का भुगतान वही से लेना पड़ेगा।
धन्यवाद

Please note that there was a failed order from swiggy on 24may2019, as did not receive confirmation of order after bank transaction, but the amount of 593 was debited from my account. I immediately contacted the help centre & was given a response that it may be due to technical faults & refund will be initiated.
Even after 10 days, i did not see a refund & when tried to speak & chat with the issue, no proper response was given, & they insisted me give my order id... Which was not given to me at all..

Bank says amount is debited, swiggy says we don't have id, then where did the money go. Then why did they tell me that refund will be initiated??
I am a regular customer of swiggy, it is such a bad experience...

Hi,
It is really disappointing to mention that the customer service which you should be mastered at, is deteriorating day by day.
Today, i ordered food on swiggy from faasos (Andheri east) which is hardly 800mts away from the place where i stay. The order was successfully placed at 10:10 am but the same was delivered to me at 11:22 am. Order number #[protected] fyr.
Even after so much of delay, the package of food which i received was not carrying any sign of authentication on it. As i didn't receive any bill along with it so, i don't know whether it was really from faasos or it has been purchased from any road side vendor.
The quality of food was also not good at all and the rice weren't even fresh.
It was complete waste of money for me. Instead of satiating my hunger it just spoiled my mood and my day.
You cannot compensate for the experience you have delivered, but i want my money back.

Regards,
Anubha gaur

I have ordered food on swiggy and paid. Aftersome swiggy updated the status saying that food is delivered and food was never delivered and there is no response from swiggy.
Swiggy is not ready to listen the problem also. They are very rude.
I have spoken with multiple agents in swiggy and raised issue with them.
They keep ignoring me and i’m having all the evidences for the above complaint.
Please look in to this.