Swiggy Complaints & Reviews

I placed food order on 05.12.2019 vide order no-[protected]. They confirmed my order and taking money in advance (Rs.570/-)
But after 1 hour (Of taking my order), they informed me that they are cancelling the order (Without giving a valid reason) and further informed that amount shall be paid back in 4-7 working days.

Since they did not provide any alternate solution, i was forced sleep without eating. They took the money in advance, refused service and delaying my payment (Back). They are also not ready to compensate me.

Hi swiggy,

I had placed an order with order number#[protected],[protected]
With swiggy. But neither i get a call from any delivery boy nor i get my order. Instead of processing my refund fro the same they have marked it delivered and then i raisef a issue regarding that then they said we can only pass on the feedback to the concern team. I am not ambani's daughter to pay them extra money without getting my order. Please look into my matter i need my orded or else refund as soon as possible.

I had ordered pavbhaji this evening. I gave ₹ 500+100+50+30 and expected ₹200 back from him as the bill was of ₹380/-. He had no change so i took ₹500 note back and went inside house to bring ₹200/-. When i returned to him i gave that ₹200/- note. He again called me out and said that ₹100/- are less. I had no option so i agreed and went back into the house to bring ₹100/-. Till then mother was talking to him regarding the...

Hi team,

I ordered a domino's pizza with cost of 493.50rs after applying the promo code i got it 393.50 rs but swiggy was collected 394 rs there collecting extra 50 paisa, after checking with customer care there are saying that it was round figure amount that why we collected 50 paisa extra please check on this issue and help me to get the remaining 50 paisa money

Thanks and regards
Bhaskar

I had ordered dominos pizza worth rs.109.60 from swiggy on 17 november 19. Since dominos doesn't accept order below 300 the order wasn't placed but before that the amount had been already debited. I have tried to call both swiggy and dominos customer care executive but they aren't taking any responsibility. Please i want my refund!

The amount was deducted from my sbi account and order was placed from [protected] on swiggy.

Hi team,
I ordered homemade chocolate, but i got fully melted chocolate.. Its look like fully very slushy. We are waiting for my sister birthday.
Please refund my money its we saving for my sister, kindly we need quick action for this issue.
I already raised a complaint to swiggy support team, but still i didn't get my money back..
I attached picture please find attachment. Please refund my money back.

Thank you and regarding
Vikram

This is with regard to order # [protected]. I ordered a black forest cake from Broomie's Faridabad from Swiggy Chat. This cake was ordered for special occasion on 2nd December. It was my sister's anniversary. due to pathetic service it was not delivered on same day. I called the pickup boy many times, but he did not pick up. Then it got switched off. Today (4th December) when I checked with Swiggy again for refund, they told that delivery boy is on its way. Sometimes they say its delivered. I have never faced so much embarrassment before. It was a surprise and later on i had to tell my sister that I ordered a cake and it couldn't delivered. I want your prompt action in this regard.

On 3rd december i have two pastries from delice, nagpur i received only one when i opened in front of the delivery boy, after a long conversation at the midnight the delivery boy made some calls
So he suggested me to pay for the one item
Now the swiggy is charging me for cancellation but i have not cancelled
Ordered #[protected]
Still they are charging me for cancellation which i haven’t made i paid for the one item n stil swiggy tells me they have no records
Why injustice with the customer because of which swiggy is earning there piece of bread

I ordered from swiggy amount was 150 in total... I used my sib account... Money was deducted from my bank but the order didn't placed.. I raised a complaint in swiggy about the same but they said it is a payment getaway failure.. You will receive your money in days...
Dear customer, your a/c xxxxx is debited with rs. 155.00 info: upi/utib/[protected]/swiggy/swiggy. Final balance is xxxx

I had ordered from city square cafeteria and ordered a plate shawarma with add ons which costed extra, but when i received the food i didn't get the add ons.
So i immediately complained to the customer service, but they didn't give me a satisfactory reply and kept on replying with recorded messages and i could not get compensation. I am very disappointed in swiggy and the reply from the customer service was very bad i want compensation immediately

I have ordered on swiggy on last Sunday 24-Nov-2019, and I got an order confirmation from swiggy. I was able to track my order on their app, it was cooked, packed, and pickup by delivery executive. In addition to that, I was able to track delivery executives on their map. After waiting for 35 minutes, I called the delivery executive and he replied that he had not picked up my order yet, and ask me to contact customer care, where I have canceled my order. However, it has been more than 7 days passed, including 6 working day, I have not received my refund yet. All in all I have paid amount to swiggy for nothing, and their customer care is unable to solve refund related issues. That is why they have no contact number or grievance department for customer resolution. On the contrary, those people who chat with you always try to consume your time, so you will disconnect chat. This whole shows swiggy is not reliable source for food delivery, and they might use customer money for their interanal purpose.

Respected sir,
My name is arun kumar s. I am a real estate agent. I worked as a delivery partner in swiggy as a part timer at the m. G road area in ernakulam. During this period. Anupama s. R a young woman from panampally nagar area, worked as a delivery partner. Anupama s. R. Formerly a cabin crew at jet airways, bangalore and mangalore.
April and may 2019 after 6 pm. Women are not allowed to work in swiggy. During this period. With doubt at night. I have seen anupama in swiggy uniforms in many places in kochi.
Anupama uses a false mobile number and a pseudonym in the flat registry when making food delivery
When i inquired about these. Anupama’s work with the knowledge of fleet manager prince varghese. To me who questioned this activity. You don't have to look for these, prince said
The next day. Anupama and prince team up with three other accused in the criminal case. They beat me. He also tried to force himself into the vehicle.
A woman took video on mobile phone from the scene. And notifies the police in real time. They saved me
The police beat me because of their influence at kadavantra police station. He threatened to remand me in a false case, saying he had raped the girl
Following this problem, i filed a case at kadavantra police station. The magistrate's court also filed a complaint in ernakulam.
I filed a case with kadavantra police station on this issue. The magistrate court also filed a complaint in ernakulam. According to the court's order, police crime no. 1099/19, f. I. R. The case was taken accordingly. The police then arrested the accused anupama and two thirds.
It has also complained to the human rights commission.
Excise and d. R. I. Are also investigating. Swiggy uses the drug mafia
And employment agency for many young people.in the same way that the company i worked for. It is my responsibility to inform swiggy of these things.
I am a member of the human rights protection council that is fighting such measures. I am a person who takes this as a struggle. That's why i'm complaining
Regards
Arun kumar. S

This one unethical, unreliable and untrustworthy company hardly delivers on time and number of time they don't even delivers it despite being paid orders customer service is pathetic and can't expect anything there only waste of time they seems to have rookies working with them and there pricing is so unethical that they have different discount for different accounts more you order they make you pay more with reduced discount and inflated prices there super is waste of money

I ordered 3 items last night order# [protected].

1. Plain french fries
2. Natural sitafal milk
3. French chicken cheese omelette

Delivery boy handed over just 2 items and not the 3rd one (I. E. French chicken cheese omelette). And when i asked him to connect with the restaurant he denied and requested me to log a complaint as "missing item".

On top of that when i called, the representative offered me a 100 rupee voucher even though when the missing item worth 200 itself. When i requested representative to connect me to some supervisor or manager he simply denied which is more disappointing.

Hence, the order which i placed was incomplete and the compensation which was offered was unsatisfactory.

Request you take strict action and find the root cause and update me with the reality of all this mess as i am very much disheartened and disappointed with swiggy.

We given order at 1.15 in swiggy for dominos pizza, swiggy order number [protected], and dominos order number was 743, payments was also done by card 1675 rupees, now there is no food and no money. Status showing food is delivered, from dominos no response now. And swiggy not giving proper answer. I want a serious action against this.

Our phone numbers -

[protected] - from this number we ordered
[protected] - alternative number

We can’t forgive this matter easily. I will take serious action against matter. Anyhow. It’s a proper cheating from swiggy.

I ordered food from the park restaurant, muzaffarpur from swiggy, and found the food no longer fresh and stale, then asked the swiggy executive to take it back, but they denied and was just copying an pasting the sentence 'sorry for the inconvenience, i'll pass the feedback'. What will then happen with the feedback? Will they stop serving stale food to people? What if i get food poisoning? I have a train to catch tomorrow, what if i get food poisoning? They should stop playing with people's health. And i've a full screenshot of the conversation with the executive.

I have a swiggy super subscription which is valid till 5th dec'19. On 28th nov swiggy added an additional amount in my order. I realized that the amount is higher than items i ordered for so contacted customer care. They said they have added the amount as my renewal charges for another 3 months. Without my permission and asking if i want to continue how can they renew my subscription a week prior to the expiry of my current subscription?? They refuse to give me the refund. By the way this charge is higher than the monthly charge for 3 months.

I have ordered one pizza and 2 choco lava cake and 1 butter scotch mousse.

Pizza was uncooked, water flooded on the surface and i spent 1072 rupees on that # food and butter scotch mousse never delivered. I was a regular customer of swiggy now it seems like to show everybody what # swiggy is all about.

I tried customer call center, and then they cut my call and blocked my number and started pretending that we got rid off the guy.
How filthy is that, is this way to treat the customer. Their customer service is much nastiest than you ever can think of.

Actually saying unsatisfactory would be like saying good. It was simply disastrous, inconvenient, unprofessional and to some extent felt a little deceiving. This is outright insensitive and extremely poor management.

Don't go for swiggy ever and never advise anyone to go for swiggy. Swiggy is curse to everyone. You will just waste your money, time and irrational conversation leading you dammed nowhere.

I will keep giving feedback each & every day on every web link possible for swiggy until it has been shut down.

I am not going to uninstall swiggy. To know better to your enemy, you have to get through. Let's make swiggy to regret to become an entrepreneur.

With due respect i would like to complaint about the restaurant (Bachan"s dhaba) as i had ordered on 29 nov 2019, my order no is [protected] which was ordered around 20:30 hrs, but after waiting for about 1 hrs the order what i had given was not delivered to me rather it was insisted to me to take the wrong order as restaurant had not send the proper order to me. After that i had waited for another one hrs for the restaurant confirmation to give me
The correct order but restaurant had refused to deliver rather they told" jo bheja hai wahi lena parega". I had called repeated time to your customer care to deliver the food but no one responded. Your customer care said to take the same order, again i had re ordered the the same order at 10.30 hrs which was later on cancelled, after that i had no option to take the incomplete order after two and half hrs. I would just like to say this thing was not accepted form this reputed company"swiggy". If possible please take necessary action against the restaurant. As i was forced to take the incomplete order that was only two naan and chicken butter masala which we the 3 people had to share because of the restaurant fault. How come the customer will suffer because of the restaurant fault.

Dear team,

This is with regards to order id: [protected] placed in at subway t. Nagar
While placing the order i accidentally selected wrong address (In anna nagar)
Hence i initiated a chat support with your executive to request for the order to be delivered to west mambalam
The reason i was gives was that west mambalam is far from t. Nagar and hence they cant processes the request
Anyone who resides in chennai can tell that t. Nagar and west mambalam has a distance of less than 2 kms but anna nagar was 7+ kms away from t. Nagar

More over i have been given the disclaimer as cancellation charges will be upto 50% of amount plus my cash on delivery will be blocked till specified transactions. I can give you around 10 orders within last 3 months where the order is cancelled by swiggy, who will take responsibility for that.

We all work for customer-centric support which should not penalise customer for simple mistakes as its human nature to make one.