Swiggy Complaints & Reviews

I am a regular customer of swiggy. On 23rd nov 19 i have ordered 2 mutton chap from shiraz golden restaurant, park street around 7.50pm. The order came after much late at 10.10pm and that too with wrong item. The delivery man bought 2 biriyanis instead of chap. I asked him to get the right order. He said that can not be done, you speak to customer care. I spoke with customer care and they asked me to cancel my order (Screenshot enclosed). They confirmed my order has been cancelled and i will get refund in 2 hours. On 24th nov 19, i find i have not got the refund and hence contacted customer care with all details. After a prolonged effort, customer care executive again assured me about refund in next 2 hours (Screenshot enclosed). On 25th nov 19, i again found that refund has not been given and hence i again contacted customer care. Upon a conversation over 50 mints they told your food was delivered and hence no refund can be made! I was surprised like anything. After a prolonged argument with the customer care executive, nothing figured out. Even he disagreed to take that delivery man on call. I am really disappointed with this. I incurred a loss of rs 440.

Dear sir/madam

I am divya thakur and order order #[protected] concern abount wrong item deliverd to me its very wrost service i have been faced i hav orders so many times i never beien sufferd like this order its totally diapponted me i request you to take your item back now only because i have been order chiken biryani and they have been deliverd jeera rice istead of my item they deliverd wrong item to me i have been paid huge amount for order not for the wrong item they have been deliverd yet so reqesting you to refund my rs 835rs whole amount i don’t want to oss my money and as i talk with the customer care they are not responding properly shame on call center they simply saying mail us that’s it or else 300rs coupon i don’t want any coupon i have been paid money i want refund only i don’t want any coupons and all kindly requesting you again refund my money as soon as possible i have been shared a picture in chat support too of wrong item

My name ; divya thakur

I have never seen this kind of service swiggy is providing. I started chatting with swiggy team and they rudely ended the chat by saying we will make every effort to see that this never happens again. Blah blah.

Food is stale, cold and unwanted ingredients. Just wanted to get my money back or replace the item. They said, they would pull up their socks next time.

I ordered two choco lava cake and 1 med pan kadhai and they have delivered three choco lava cake and mad pan kadhai is not yet delivered.

I would not recommend this app not even for a single pie to buy.
Item which i ordered was not delivered. Bad is not the word you would want to use for swiggy. It is more worse.

Attached are screenshots.

I ordered two burger but due to some connection issue of mobile they cancel my order and there told me that we make a many calls. To me but i can not received any call. If you are not connected a call can you can message me email me you have all the email address and messaging mobile number so they can not message me or email me at the time of cancellation they refund only half money as i paid so it last i want my money back.

I ordered food from 'mandarin oak' located in kamothe, navi mumbai on swiggy at 1pm today. At 2pm i got a call from delivery partner. (Tracking order map showed the food is 10mins away). I order veg schezwan fried rice for my spouse as i was not at home. Usually i order food when i m not at home.
The delivery partner named anuj raj said he had problem with his bike and can't deliver the food. I told him there's no one at home who...

I ordered a mysore masala dosa today from singla dwarka through swiggy. I am a prime member. The delivery boy picked up my order as the food was prepared in just abt 5 to 7 minutes. The order was picked up as per the status in swiggy app. However the delivery boy status was still showing that he was still at singla even after 12 minutes. I called him and he told me that he has multiple orders and that he will take another 5 to 7 minutes to start from singla restaurant. Then he will deliver the order that he received after my order was prepared and thereafter he will bring my order.
That means that after picking up my order the food was getting cold for 12+7+10 (Travel time to 2nd order) + 5 minutes travel time to deliver to me = 34 minutes.

Swiggy telecaller says that it is company policy to take multiple orders for one delivery boy even if it means that the first customer order is delayed and he gets cold food as company wants that the delivery boy should make more money so that they remain motivated as there is shortage of staff...

Wow... I think we all genuine customers should boycott swiggy till the time they make a policy that one order per delivery boy.

Pls share my experience with your friends as much as possible.
Thanx

My mail id [protected]@gmail.com is active for more than 14 years. Now it is used by another person from kochi, kerala to buy food through swiggy.
Because of this i could not log in swiggy with my mail id. Whenever the other person buy some food items, swiggy forward the details to my mail id.

I have complained to swiggy once about this by mentioning all the details. I attached a bill too received from swiggy. But they have taken no action.
I am attaching a bill recently received from swiggy for the food bought by the person in my mail id and who is not known to me.

The delivery agent assigned to me was terrible and ill mannered. He called me asking for address in kannada... I gave and as i am not from karnataka, i spoke in hindi and english and even told him that i am not able to speak in kannada... He rudely spoke and hung the call up...
Again he called me couple of times, i gave him the direction of the address... He was nagging to me asking to pick up the order from a certain point... He...

I ordered food from momoman using swiggy app, the food i got was so damaged and i was not able to eat it as whole soup was spilling out and momos were also squeezed.

I notified swiggy via email and also via social media twitter. But company didn't respond me on email and on social media they refused to compensate me for the loss that i have occured.

This happen twice to me and both of time they told me the same that the company will serve me better in future..
However i do not believe that they are committed to it.
I have attached the photos below please take necessary action.

Dear forum
This is abhay pratap singh, one of your customer, i ordered a food on[protected] at 9:27pm with order id [protected], i paid online by netbanking
I was expecting food after 41 minutes as shown by your mobile app but instead of that i got cancellation massage with deduction of 200 rupees as cancellation charges.
Delivery boy didn't contacted me while i was online and i was tracking him even he didn't reached at given destination before that he cancelled my order and imposed 200 rupees as cancellation charges.
As u can see it was quite pitiful situation, neither i got food overthat this unethical cancellation charges, please check and do the needful,
This is a big harassment for me and my guest for whom i ordered food.
Looking for positive response and action
I am complaining to swigy customer care but they they said they can't provide complain number, this is fraud

Mobile number [protected]
Regards
Customer

I have ordered a order from swiggy order no. [protected] it's quality was very bad and i got delivery after many time and it has pacakaging issue also this is very bad i have ordered many time from other account but this is very my order quality is very bad it is not as per as my expectations very bad swiggy the cakes were not fresh and due to packaging the cream is slipped from its initial place also please help me

Today on 26th Nov 2019, i have order the 4 nos food items from swiggy, the Delivery boy delivred only 3 items and balance one item not delivered it is (Milk kalakan) i have paid full bill amount of Rs 440/-, i have made complent at customer care they have issued a coupen of Rs 150- but i have paid Rs 270/-, i am requesting to refund Rs 270 which item is not delivered to me .

Order No.[protected]

Order attached food from swiggy today from markaz restaurant in jogeshwari west 25 nov 2019

Food was uneatable and unhygienic

It had bad odur and i vomit after having first bite. This kind of food can cause food poisoning to customer and can also result in death

Neither restaurant people nor swiggy executive ready to listen feedback

These people are seriously playing with customer's health and life by serving such kind of food

Kindly call back on [protected] for further communication

Food and health inspector in jogeshwari west area specifically needs to inspect working pattern of this markaz restaurant in jogeshwari west and food ordering platform like swiggy need to take ownt of such instances

Chat with swiggy
Order #[protected]

I had ordered food from subway by swiggy and as displayed in the swiggy app, delivery time was 21 mins at 1:20pm on 25th november 2019. Then without acknowledgement, time was revised by 27 mins at 1:36pm on 25th november 2019. I contacted in app chat representative and he told revised delivery time is 1:56pm on 25th november 2019 and ended chat without acknowledgement suddenly. It did not reach on 1:56pm. I again contacted chat executive but it kept me saying to wait. Seriously? And it reached on 2:04pm on 25th november 2019. I have photos attached with this. This was completely unprofessional and i was about to miss my meeting of work scheduled on 2:10pm on 25th november 2019. Even delivery time on app changing backward and forward unexpectedly. Delivery boy said the reason of delay was multi orders. Please resolve this and compensate me so this wont happen again by them to fool people.

We ordered pur food from swiggy but we were wrongfully served we ordered pure veg but instead we were purposely served non veg food we are pure vegetarian from our ancestors eating non veg is a sin for us but yesterday swiggy made us do this sin i was out so my dad thought i ordered him a chaap but when he confirmed me this morning he was in a state of shock my mother got very unwell. We want legal actions to be taken regarding this.

We ordered from swiggy last night and we were wrongfully served. We are pure vegetarian since our ancestors non-veg is a sin for us and we were on purposely served non veg food by your delivery boy. Our religious integrity and purity has been hurt. We don’t even bring non-veg at home and your delivery boy on purpose made us eat by goofing up our order. I wasn’t there at home so my father thought i ordered chaap but when he confirmed with me he was in shock he is devastated and angry as we would be proved as a shame on our ancestors

I haven't got my last order. Swiggy order no. #[protected]. Order amount - 100rs. Pls refund my money immediately or pls serve the same item today itself. Location that showed slightly changed due to auto gps. The delivery person hasn't called me and even i couldn' t call him because the given number shown in swiggy is not connecting while i tried to call him

You guys have the worst delivery service in Sarjapura Area. I have never experienced this kind of service ever from anyone. We placed the order at 8.30pm. Didn't receive it till 10.00pm. Called at the call centre the executive said there are no delivery executives available hence he cancelled our order after 10 mins. Then we call up the restaurant and request them to deliver us and they also agree but a swiggy delivery guy turn up and takes our order. And now your call centre people tells they cannot track the order as they have cancelled it. And also we cannot trace the order because your guys cancelled it and your guys ask us to place the order again at 10.30... Like Are you guys really kidding... Then promising to refund the money... Like seriously... It was your duty to inform us if there was no delivery executive available... Start improving your service...

There is this restaurant sri udupi park,
On its menu
Idli - ₹40,
On swiggy - ₹51

Plain dosa -₹50
On swiggy -₹69

Clearly, swiggy is overcharging consumers in the disguise of delivery.
Why are their so many hidden charges?
Including delivery charges, packaging charges in addition to already overpriced food items?

I hope this gets closed soon.

Swiggy delivery boy took delivery from door and swiggy executive misbehaved and automatically canceled my order.. The delivery boy kedarnath behera canceled the order and left from my house... He abused me in front of my security... Poor service from swiggy... Then swiggy executive called me n misbehaved me saying we will cancel your order as we can't reach the executive i was hungry n still they didnt listen to the plea n automatically canceled the order without my consent... I am hungry now n they didnt punush that croock delivery boy too... I want compensation from swiggy for this mental harassment n want that delivery boy out of swiggy