Swiggy Complaints & Reviews

I received a call from [protected] stating he is the supervisor from the escalation team. He sounded illiterate and was rude. All i was looking for was a refund for which he only had apology. He could not provide me with a resolution and at the same time he told me that he will email me the reference number for one one of the order #[protected] and assured me that i will get refund by thursday evening as it's been more than 2 months and swiggy failed to refund the money. When asked for the proof he assured me that he will sent me an email with reference id however i didn't receive any email from him. I wrote an email to ceo thinking he will get the right person to look in to this matter. Unfortunately the one who called me had no proper knowledge of the issue and gave fake promise. A strict action needs to be taken against him for calling him as a escalation supervisor of swiggy who doesn't know how to deal with the issues and stick to the words. I am looking for a refund on order#[protected] and order#[protected].

Yesterday i place 2 order but not delivered any. My 1st order showing refund amount approx 50%, its big fraud to the customer because the delivery man comes to me and delivered food and after 1 min later he again calls me and requests to return food and pick up food from me due to order cancelled.
The main issue is that if we are on call with the delivery man and active on chat via swiggy apps and we don't cancel the order so why order auto cancelled and the delivery man returns food.
Its big fraud to the customer, if the same issue with 1000 customers each day in india, in a month how much amount collect company without doing anything or without delivered (False delivery)

I live in barabanki, u. P.

I ordered a cury named as kadhai panner from sai bhojanalaya via swiggy, and as you know if they don't have material to cook food or persons for delivery they shall not confirm my order but after confirming my order when it showed me that it is ready to be delivered. Also i saw the name of delivery boy whose name was dhirendra kumar!!

They cancelled it, at the very end movement so that i wasn't able to order any other thing becuase it was 11:00 when they cancelled my order.

Order date :- 05/01/2020.

Order location :- barabanki, u. P.

Restaurant name :- sai bhojanalaya.

I've attached the screenshots of all the messages i received.
First screenshot tells that my order has been placed and then after thr official time of swiggy delivery ends i recieved a message (2nd screenshot)

Your order has been cancelled.

What if there were a party at my home and they would have cancel led my order at the very end movement?

What i want :- either cancel their contract eith swiggy, else i want a compensation for that mistake done by them.

Vijayawada but the has not come from temptation but some other place and the food is not so good and the packing is not of the temptation but it is from some other place please refund the amount which we have given and please look in the matter as soon as possible. You should not cheat the customer. And we r the regular customer of swiggy and if the complaint is not resolved we will complaint to consumer court.

I ordered food in swiggy on jan 5, 8.13 pm and i received a completely different order, the order id for the received food was correct but the item was different. I contacted customer support in swiggy app and they said that they can only send a coupon worth 75rs. I paid 152 rs for the food. I even asked them to take back my food since i haven't opened the package while filing complaint. but they are saying there is no option for refund. Pleas help me get my money back. I have attached a photo of the food i received.

I have ordered food via swiggy on 12 dec 2019. They have served very bad quality food. I was told that they will process refund of rs 117/- and it will be cone with in 4-7 days. Its almost a month now. I have taken multiple follow up with them. Still waiting for refund. Every time i am asked to wait for 4-5 days but they never process the refund. Every time false commitment and cheating customers. It becomes a standard with swiggy now days.

Order id: [protected]
Date : 12 dec 2019
Swiggy complain number : [protected]
Place of order: pune, maharashtra

Attached conversation summary that happened with swiggy help desk. These screenshots show how they are cheating customers and how they operate their business now days.

Regards,
Monoj

I belong to jain family and i'm pure veg. So i ordered pure beg food but they delivered me toatally non-veg items. After that i called them. He told me we will refund your amount but now they are saying we will not refund my money. We are students and last 5-6 days i'm totally mentally harasses by them. I'm am concentrate on my exam that is on 11 jan, 12 jan, 28 jan and 8th feb. So please help me. My total order was 2155+30 rs. I have already 15 times mailed them. And when i call to customer care they told me you mailed us then we will further enquirey. Every time i tell him i have done already 15 mails, they told me you should mail. Behave just like robot that everything they are remembering. I am helpless and it's affected on my mind. I want to you please help us. It's by heart request sir/ma'am

This is to inform you that i order cocoberry frozen yougurt from punjabi bagh, new delhi
This restaurant is exactly 7.1kms far from my place. But from last 3-4 days this restaurant is unserviceable.
I contacted the restaurant they said we are open and delivering through swiggy. Infact they made me talk with a swiggy rider who was there to pick up a order. You can check my order history
I have many orders from the same restaurant. You can check the same from my order history. Email [protected]@gmail.com
Account name-rijul jain (Swiggy super member). Sending the screenshot of the restaurant opened in swiggy app.
This is a case of fraud nd cheating as you deliver from far places too.. Nd i have ordered from here many a times... I'm swiggy super member also.. If you want.. I'll pay the delivery fees too but i want the restaurant to be available for delivery. My application is updated and there is no problem in my gps and location. I have ordered many times before also on swiggy only from punjabi bagh outlet. Defence colony is far than my location.. Punjabi bagh is only 7.1kms.. Measured from google maps
Attaching screenshots of the cocoberry outlet address.. Route to my home from the outlet and my previous orders from same restaurant.
This a serve case of cheating done by swiggy with me. I have also purchased swiggy super too then also this problem is coming.
I have placed orders through swiggy from cocoberry punjabi bagh only.. To my home address only dated-
7 nov 2019 (Order id-[protected])
24 oct 2019 (Order id-[protected])
14 oct 2019 (Order id-[protected])
9 oct 2019 (Order id-[protected]).
Mailed 13 times, still no response. And this is a case of cheating

Swiggy is allowing restraunts to over price the customer yet cannot ensure the quality of food. Such service is not acceptable, the quality of food i recieved on my order #[protected] is a slap in the face. A bold statment by the restraunt and the delivery platform that i as a customer is entitled to nothing and nothing matters to the company or the partner in this money making scheme that jt is running. I will give you an example that the restraunt didn't even put effort to shred the cheese in the sandwich worth ocer 70 bucks, didnt even put enough cheese in a sandwich i would otherwise find for less than 50 buck. I demand an explanation and compensation.

For my order number #[protected] i have applied the given coupon code welcome50 and shown the price 320 when i compleat the order its took all 420 from my account i am attaching the screenshot for the same.. And on my another account it is showing 2 offers for 2 different banks when i am applies it not working but when i am proceeding with out offer its working... Its complete cheating

You can reach me @[protected]

Hi, i ordered food from swiggy order no [protected] on 31st midnight which was all pathetic. I called customer care person and also emailed them multiple times for refund but they denied.
I want refund of 350 rs as food was pathetic and swiggy customer care people are all irresponsible and insensitive.

I was mentally tortured for same. Help me in getting refund and take strict action against swiggy for being so #.

I had ordered food on 26th dec via order id mentioned in subject.

The food was never delivered though marked as delivered in the app.
I had to follow for 2 hours on that day and then the internet services were switched off by the government in my area and could not follow more.

I have been following with swiggy support team since 26th dec but they are not providing any solution.

I hope i will get resolution through your help.

Regards
Shailendra
[protected]

I had ordered for delivery of food (Donuts) for my son who is studying in pune. I did the same earlier as well many times using swiggy (So address is not an issue). Order was accepted and delivery time was communicated. However later (After 30 mins) i got call the order can not be delivered as address mentioned was wrong and you will be charged 50% of bill amount (I had paid 100% in advance). This is clearly a case of cheating the customer. Delivery might had been cancelled due to year end rush, but deducting customer money for their own fault is clearly nor good and case of forgery

On 02.01.2019 order no [protected] was made with atharva grand for total rs 479. Out of this, items worth rs 254 was undelivered. On calling the restaurant they admitted missing the otems. On escalating to customer care and email support of swiggy i was informed that money cannot be refunded for undelivered items.
This is pure cheating by swiggy as they will now use the email to not pay the restaurant and at the same time not refunding the money to customer.
Please help me get my hard warned money back.

Yesterday i ordered sweets from agra sweets banjara through swiggy ([protected])

I got spoiled sweets and burnted items.

I attached the images and raised a concern in swiggy support they with our my prior permission they have initiated refund of 297rs.

They have deducted 550rs from me.

So kindly please take necessary actions against swiggy and particular shop.

Thanks

I ordered few rasmalai from 'j. J jalebi, kurla' using swiggy food i received was stale and was smelling rotten it was not edible had to throw it, on contacting swiggy the restaurant was not ready to change the delivery and swiggy denied a complete payment only half of my money was returned please take a look in to it on hotels sending such items just to clear their old stock
Order no: #[protected]
31st dec 2019

Orderd in swiggy money deducted from account but order is not placed in previous order also they do same thing and dont provide a instant always say we refund in 2-4 business days even i don't know they refund or not i dont receive any msg for my money is refunded... Most disappointed... Swiggy don't provide instant solution... They always says we will refund but i didn't know the they taken a step or not... Irritated lot...

Its been almost month but i am still waiting for my refund amount to be credited to my account. I have checked with bank also and they said they did not see any reversal amount to be initiated by swiggy for amount of 352 inr.

Would appreciate if anyone please let me know will ever get my refund amount or not.

If not do i need to file fraud for this kind of transaction? As it looks like fraud to me as how refund has not been processed yet.

My bank details from where transactions was done,

Payzapp (Hdfc card details): 4799 xxxx xxxx 1014
Transactions date : 07/12/2019
Amount: 352 inr
Time of transaction: 09:12 pm

Now there are 2 transaction lying on swiggy refund pipeline which needs to be refunded to me by any means be it same bank, or swiggy wallet or they ask me the bank details where they can credit the amount of refund.

Please below the refund details which i am waiting from swiggy side.

1st cancelled transaction details waiting refund :
Order #[protected]
December 7th 2019, 9:53 pm

2nd cancelled transaction details waiting refund :

Order # [protected]
December 22nd 2019, 8:85 pm

I am fed up of this follow on both side (Merchant or bank). "i will report such incident now to government it cell as online fraud for not refunding my amount though they cancelled the order and sent me fake notification about refund 1 month ago.

Please find the attached payzap reference mail that they did not receive any refund from swiggy for their reference.

I ordered a chicken varuval masala from dindigul thalappakatti on 24 december 2019. My order reference is [protected]. The food delivered was stale and smells bad immediately after opening. I complained on swiggy about the same and the response was irritating and irresponsible. I spend 246 rupees for the food item. But the person on the chat from swiggy keeps on pasting the same words like "the best i can compensate you with the coupon of rs.200/-". I don't want any alms from swiggy. I am asking my money that swiggy is responsible to deliver me with a quality food. But the response is so annoying and irritating. Also please let me know what type of action was taken on dindigul thalappakatti for my complaint.

I ordered for breakfast from anbuselvan iyarkai unavagam today morning and the order was handed over to your delivery partner after 40mints. You may refer to this in your office because i received a cal regarding the delay.
Later your delivery partner found it difficult to locate my location when your other delivery partners did not have any issues regrding this. You nay check my account to see how many times i have ordered through swiggy.

After all this chaos your partner delivers and collects the money of rs.123-00 and simultaneously i get s message that order is canceled and you dare to charge s fine on me.

If this problem is not sorted by today, i am filing a complaint in the consumer redressal forum.
This is for your record.

Shiva
[protected]