Swiggy Complaints & Reviews

Address: 122001

Website: www.swiggy.com/partner-with-us

Delivery boy calling from other number and cancelling order late night, was waiting for order from last 1 hour so tried calling delivery person, he did not pick the call then then later got a call from other number that i am cancelling order as i am not coming and was abusing and also said 'ab ye khana mai kha lunga ap so jao'
Called back customer care then and there
Pathetic service

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Address: Jaipur, Rajasthan, 302021

Dear team,

Its very sad to tell you i am trying to add my restaurant from last one & half month but your team members are not interested in doing that i speak with ms. Grisha and mr mohit but every time they are telling me that we are buzz in something we will get back to you but till now no one called me back, and when i try to contact them they dont pick the phone or telling me i am on holiday or i am off sdo call me tomorrow. Is this the way of working. I dont understand.
Please let me know are you guys going to add my restaurant or not so i will not waist my time to contact your team.

Thanks
Tarun

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Address: Pune, Maharashtra, 411036

I was served stale food by one of swiggy partners today 23 oct 2018 and despite of me reaching out to cust care and complaining they denied giving me a complaint number. They offered refund and asked me to exercise consumer rights.

I need the restaurant to be blacklisted and an apology from the restaurant owner and finally action against the manager

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Danny Raj A

Oct 24, 2018

Prince variation refer the photos attached

stale food served by partner restaurant and swiggy denied a complaint number - Comment #3250671 - Image #0

stale food served by partner restaurant and swiggy denied a complaint number - Comment #3250671 - Image #1

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Address: Mumbai City, Maharashtra, 400708

Website: Swiggy

Hi i order 2 items from swiggy. Subway tuna fish and tandoori chicken your swiggy order #[protected]. Items not received as requested. I made selection on faq and shared the items were missing also selected to talk to agent. Agent was irresponsible and didn't assisted well. He hung the phone on me. I have attached photos of items received and call recordings

Kunal tanpure
[protected]

+2 photos

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Address: Mumbai City, Maharashtra, 400705

Delivery status is being getting spoilt. I had ordered mamledar misal from koperkhairne. Your person delivered after 70 minutes. Similar issue i had faced 15 days back too and at last had to cancel teh order. My mobile number is [protected], u can track from it. If this continues we may need to stop using ur services.in this competitive world you need to improvise lot on this

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Address: Coimbatore, Tamil Nadu, 641046

I had ordered on 16.10.2018 at 4.00pm and swiggy had cancelled the delivery because of the delivery location after tha payment.

It's over a week and i still haven't received my refund. The amount that should be refunded is rs.1020. I had called the customer care and they said it wil be refunded but there is no sign of action.
Paid by debit card please initiate my refund.
I request for the refund.

+1 photos

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Oct 27, 2018

Updated by akshayaa pradeep Still not yet received !

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siddk1992

from Noida, Uttar Pradesh

Oct 24, 2018

Yesterday I order food from swiggy and Found stapler pin in chicken leg piece

not yet refunded - Comment #3250839 - Image #0

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Shubham9796

from Ahmedabad, Gujarat

Oct 24, 2018

I ordered food that day and the delivery person was not able to trace my location hence the order was cancelled by swiggy itself but still yet no refunds recieved to the source

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Address: 400092

Website: www.swiggy.com

The order was placed through swiggy. The delivery boy was mithileshkumar yadav.
I called up multiple times to help him to get the order to my place.
He even came close to my place.

I gave him proper landmark and details and have recorded the calls as well. But he used to go in some different direction only each time.
He then stopped answering the call and he just returned the order to the restaurant.
Please take action against the person, i tried helping him but he returned the order back due to his attitude. They have location devices also still he purposly did not come to my place.

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Address: Kamrup Metropolitan, Assam, 781006

Website: Swiggy.com

I am doing job in your company as a delivery executive. Why are you giving so less time to wait in the restaurant. Restaurant gives almost 30 to 40 minutes for preparing the food. You are doing our time waste. Give us the correct time. During this matter we face trouble with restaurant manager. We are doing profit for your company. But you are not seeing us.

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ಚರಣ್ ಚಿಕ್ಕಮಗಳೂರು

from Puttur, Karnataka

Oct 22, 2018

No work has been paid for 8 days after work.

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ಚರಣ್ ಚಿಕ್ಕಮಗಳೂರು's reply, Oct 17, 2018

Payment issue

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RAGHUL BALAJI

from Coimbatore, Tamil Nadu

Oct 22, 2018

Actually I ordered at 08:00pm and the estimated time was 08:45 pm and even after 10:30pm I did not receive my order and the order was cancelled without my knowledge.worst service ever

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Somay Sharmao

from Gurgaon, Haryana

Oct 22, 2018

I haven't received my order even after 1 and a half hour. No delivery man is assigned yet. No information is provided. What is this?

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Ronak Dosi

from Ahmedabad, Gujarat

Oct 22, 2018

My registration was done with [protected] this no.is changed to [protected].it is must you to help in this regard since i am losing my orders.i was getting 50 orders per day.so i Was losing a work.kindly hep out me in vadodara gujrat.do The resolve as quickly as you can.

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Address: Ahmedabad, Gujarat, 380007

Don't order from swiggy they are cheating with us. We have already given special instructions for make it jain and restaurants have no jain food but they started making food and we ask to cancel they have charged 50% of our money. Be careful guys.

In this fraud freezland restaurant is also involved because they could call us and inform that this item is not available in jain so what should we do but they start non jain food and ask to pay 50%

+6 photos

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Address: 110005

Website: partner.swiggy.in/login

Have been struggling since a month to get my restaurant register with swiggy. I have shared everything on mail and received signature confirmation mail from them but after that, they are not replying. Followed up with them 100 of times but they are testing patience level.

Atleast i should be informed about the updates. And also they have not uploaded the contact number. All of the concern persons are making fool by taking other employs name.

Rest id - 69825
Rest name - a3a chaat choupal
Address - a5/25 lal quarter krishna nagar
Cont - [protected]

Person who took my docs - nischal akshay (Nischal. [protected]@swiggy.in)

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Address: Mumbai City, Maharashtra, 400057

Website: Swiggy

I orderd pizza from top pizza, first of all i did not recieve any call for confirmation, after that ot took almoat 1 hour to deliver it. When opened the box had one bite of pizza it was yuck. I had second bite of it i felt like vomiting. It was s. Elli g very badly ehen checked it was not cooked the dough was stale. Cheeze was also smelling very bad. It had become cold also. I felt like they delivered stored stale pizza staight from dust bin.
Did i pay 270 rs. For stale food or to get sick of it. I want my money back or the good coocked pizza again for which i have paid.

+2 photos

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Koushik16dey

from Kolkata, West Bengal

Oct 22, 2018

Yesterday i ordered for 3 ice cream from natural ice cream. When i received the items all of them were melted. The delivery executive had no idea about the location and was moving here and there and took around 30 mins to get the products delivered.

uncooked and stale pizza delivered - Comment #3247490 - Image #0

uncooked and stale pizza delivered - Comment #3247490 - Image #1

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Address: Mumbai City, Maharashtra, 400061

Website: Swiggy

I hav ordered pizza of 203, my amount got debited but i didnt get my refund of 203 rs yet! Its been over 1month please help because i have calld many swiggy customer care nos they are not helping me they are sayn the amount gets auto refunded but its been 1month still not recieved my amount neither i am able to contact them i hv had a chat with them as well no body helps pls help me i need my money back😭😭😭

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Kiruthika Palani

from Chennai, Tamil Nadu

Oct 22, 2018

I have ordered ice cream from cream stone in Anna Nagar, order no [protected] . We were disappointed with the quantity we received and ice cream which we received is melted from the shop. We haven't
expected this from swiggy . This is the worst experience with swiggy.

refund not received yet - Comment #3247641 - Image #0

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Salomon p

from Mumbai, Maharashtra

Oct 22, 2018

I'm Salomon p working in swiggy as delivery partner.my ID 251023...to day 12:59 I deposit 1600 rps in wrong I'd .(251823).. plz I need dat transition ID to refund my money..

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akshay5592

from Mumbai, Maharashtra

Oct 22, 2018

Now.my location is change...but who one using my phone no.and ordering foods without asking...its irriated for me.please action those person and secure my no.or cant using any one when that person not available at that place.

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Address: Ahmedabad, Gujarat

Website: Swiggy

This is the complain of all the people of our area that your delivery people are worst and so badly behaving people. Your man ask a person sitting in a car to come out and says him better learn how to drive or otherwise i will show u your aukat and than starts fighting with that driver and beats him. Says bad words to him. And also your driver said that better don’t challenge me otherwise i will beat you!!!. This happens many times in our area and in many areas of ahmedabad. And our area is going to file a case against swiggy in court about the bad behaviour of your delivery people towards general public. We are giving u last chance, if one more time it happens we are surely going to file a case in supreme court against swiggy

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Address: Mumbai City, Maharashtra, 400063

Website: swiggy

Charged thrice for same order 13th oct...
Order # [protected] at 1 pm did not deliver, showing delivered at 2:13 pm.
Swiggy call centre told me to consider this order as cancelled, money to be refunded
I reordered same food order # [protected] at 2:19 pm
Another order # [protected] was created which is clearly a duplicate order and charged 2 times

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Oct 19, 2018

Updated by jeet18 I have been charged thrice for same order on 13th Oct.. from Sarvodaya pure Veg Andheri East..
I ordered # [protected] at 1 pm but the delivery person (Sagar Soni, as per app) never delivered the food, which is showing in history as delivered at 2:13 pm..
I spoke escalated as food was not delivered for more than 1 hour and delivery person was not reachable, and received call from Swiggy call centre executive.. he clearly told me to consider this order as cancelled and money will be refunded to my payment mode Amazon Pay in next 24 hrs and advised me to reorder if I want the food..
I reordered exactly the same food order # [protected] at 2:19 pm and paid again from Amazon Pay, which was delivered by Ankush Kumar at 2:55 pm.. looking at my account I realised I have again been charged twice for 2nd order, please note the order time 2:19 pm, deliver person Ankush Kumar and delivery time 2:55 pm is exactly the same and I have been charged twice for same delivery, I really don't know how this can happen. Another order # [protected] was created which is clearly a duplicate order.
Now l have 2 unresolved issues,
1. The cancelled order amount is yet now refunded after 6 days.
2. The delivered food has been charged twice with same order time, delivery time and delivery person. One amount has to be refunded immediately.

So I have been charged thrice for the same food, is this Swiggy ehics, way for working, cheating customers, and creating fraud in e-commerce and food delivery space! This is ridiculous and I want immediate resolution . Do let me know to whom this issue has to be escalated at Swiggy, consumer forum or even enforcement agencies, as I can take this fraud done on me by Swiggy.

Manu

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Address: Mumbai City, Maharashtra, 400002

Late delivery by more than 3 hours still not delivered our food... Around 30 calls we make but no one responded our calls... Not delivery person... Oour order no. Is [protected]... Unorganized company it is.. Swiggy company aim is to deliver food to customer as per their request but in our case they fail to fulfil the same for which they are servicing. We will definitely advise
Our relatives and friends don't choose swiggy any more.

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Address: Faridabad, Haryana, 121007

Hi guys,
Ordered food in swiggy and the order is also confirmed by the restaurant then i was waiting for the food but 1 hour passed but i didn't get the food then i called the delivery executive then he is telling me one of the items is not there, then i called siwggy customer care care for the same, then the executive requested for any other items in the same restruant so that he can place the order on behalf of me. Again after 15 mins they cancelled the order. This is 5th or 6th time i am facing the issue with siwggy. Ordering food in swiggy is mental torture

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Address: 201005

Website: www.swiggy.com

I ordered something from a restaurant called veg mantra today. At first there was no delivery executive assigned for almost 20 minutes. After 20 minutes there was this piece of # (Delivery boy) named "arun" was assigned. The delivery originally was going to take around 42 minutes and the time was more than that hence i called up the delivery boy and asked him that how long will he take and i think i did a mistake by saying that because after this the guy was so # rude to me. He started with "bhai aapko pta hai mai kaha se aa rha hu" then he himself described that he came from a very far place and i believed that. Again i asked him that how long will it take amd then i got another surprise. " in front of me he asked the restaurant to cancel my order with me being over the phone with him and listening to that. Then after two minutes the guy called me back and informed that it is going to take 30 minutes more. I bursted on him after that amf promised him that he will not be able to keep his job now as the way he has spoken to me was pathetic and gross. Then i called customer services and the call was answered by someone named "mathew" who was laughing continuously over the phone while i was telling him the entire situation and then he passed the phone to his manager named "mazhar" who without listening to my problem disconnected the call. I would request swiggy to please throw these kind of people out of the company. They are good for nothing and it could be possible that they can end up mixing some poison in the food and take advantage of the situation. I want it actioned as soon as possible.

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Address: Mumbai City, Maharashtra, 400069

Swiggy has delivered a non veg burger instead of a veg burger! I need a refund for my order asap as such grave mistakes cannot be tolerated!! This is a vegetarian home and someone ended up eating a non veg burger in spite of being a vegetarian. I hope you/ mc donald’s understands the gravity of their mistakes!!! As a customer i’m outraged at how you can do this confusion between veg and non veg living in a country like india!!!

I have initiated a chat conversation for complaining but no response from swiggy.

Attaching image of the order received. My order is present in trail mail.

Kindly process a refund asap and take the necessary action against whosoever responsible for this!!!

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Address: Chennai, Tamil Nadu, 600034

Website: Sweegy

I ordere food every time something happens with u guys delivery executive says i have cancelled the oder until i make a call and ask hem he dent update first call i did discount my call.. And pls check my account u will find about the other orders giving opend packages.. I orders for fried rice gave me plain rice when i call ur excicutive he says i’ll give u a 30 rupes cupen what the hell man i oder food giving 150 u guys give me plain rice where u have paid 150 for it every time now i am deleting this app my last oder id [protected] and ur executive his number who cut my call answering cool to me his number ‭[protected]‬ do something i am tired o[censored] guys swiggy is worst wasted our food time

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Jyothi Nanu

from Bengaluru, Karnataka

Oct 18, 2018

I'd [protected] amount of 125 not refunded to my account [protected]. Kindly reimburse my amount.

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Jyothi Nanu's reply, Oct 13, 2018

21998485792 I'd till now amount is not refunded.

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Address: New Delhi, Delhi, 110087

I had placed an order on 14th October 2018 (Order #[protected] ) from Swiggy while i was at my guest's place. The order placement time was 10PM and was showing me to be delivered in the next 30 mins, but the order was delivered at 11:15PM. The received order had an item missing and i informed the customer service about the same along with the late delivery issue. They only gave me an option for the replacement of the missing order, i denied because i had to leave the place and could not wait for another hour or so and ask my guests to stay awake for the same. I requested for a refund of the missing order. I was constantly denied and then i was told if i don't want a delivery at that time i can ask for the delivery anytime in the next 48hours. The guests were not going to be home for the next 3 days and i denied.
After following up with them on 17th Oct 2018, i was told 48 hours have experienced and now they cannot deliver or refund. I called the customer helpline but they were helpless about their system settings and gave me sorries for giving no refunds/delivery. It is their responsibilty to follow up on an issue and the resolve if i had already made the payment. The customer service was really pathetic and irresponsible. I felt cheated and the reason i am filing a complaint.

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Shailesh Tambe

from Mumbai, Maharashtra

Oct 19, 2018

I placed a order at 8pm at 10oct2018 and after 2hours 15 Min my order gets cancelled without informing me I had already made payments there was birthday party of my daughter and I was insulted very badly in the party they were not even bothered to inform me abt the cancellation for that 2 hours this was the worst experience from online site

Swiggy Complaints & Reviews

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Swiggy reviews & complaints page 233

pathetic service | delivery boy calling from other number and cancelling order late night

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trying to add my restaurant

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stale food served by partner restaurant and swiggy denied a complaint number

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items not received after making extra payment

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delivery after 70 minutes

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not yet refunded

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delivery boy took delivery back

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waiting time

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fraud by swiggy

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tie up

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uncooked and stale pizza delivered

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refund not received yet

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bad behaviour of delivery people

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charged 3 times for same order

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worst delivery service company

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mis handling the customer

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abusive behaviour of delivery executive

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wrong order non veg food sent instead of veg

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food not on time and quality issues

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refund issues for a missing item in the order

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