Tikona — Asking for modem charges after cancellation | |||
We were using Tikona broadband services at our office premises. The services were pathetic and every other day we faced connectivity issues. Finally we cancelled the connection. Despite cancellation they levied charges of Rs.1800 plus for modem not returned to them. Despite our repeated requests no one came to remove their cables and take away the modem. Now they are making threatening phone calls and asking us to pay and saying that we have defaulted in not returning their modem and equipments. Even a mail to their appellate authority yields no results and they blame us for everything. I have heard that they do it with all customers who cancel their services. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
My user ID was [protected] .
I have made repeated mails to [protected]@tikona.in and also to Mr Nair, your appellate authority but none of them have responded well. Therefore I am not inclined to mail any further details on that mail ID provided by you as it would be only a waste of time, eliciting a standard reply as usual, at best. I believe this is a better forum as more people will be able to see what Tikona is doing with its erstwhile customers.
All I request is to depute someone to take away the cables and the modem which are anyways of no use or value to us and close this matter forever.
I have made repeated mails to [protected]@tikona.in and also to Mr Nair, your appellate authority but none of them have responded well. Therefore I am not inclined to mail any further details on that mail ID provided by you as it would be only a waste of time, eliciting a standard reply as usual, at best. I believe this is a better forum as more people will be able to see what Tikona is doing with its erstwhile customers.
All I request is to depute someone to take away the cables and the modem which are anyways of no use or value to us and close this matter forever.
http://www.indiatvnews.com/cms/contact-us
http://lawrato.com/ask-a-free-question
kindly contact these people they will help
http://lawrato.com/ask-a-free-question
kindly contact these people they will help
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY0406 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care