Tikona Digital Networks Complaints & Reviews

With reference to Tikona account no.[protected], I paid rs.2576 on 10th April 2016 which was credited in Tikon account on 16th April 2016 but the company could not start the connection for 15 days even after repeated visits by its engineers. Fedup with their services I registered the complaint on toll free number on 7th May 2016 to refund my money. I was promised refund in 7 days but even after 23 days I am waiting for refund. Call to customer...

Dear complaint board,

In sep 2015 i requested tikona care to disconnect my connection permanently stopped billing me. Because their internet never worked properly. Even i paid them approx 1500 rs extra for non-usage of internet, but since than they regularly sending bill to me. I have emailed them many time to stop billing and collect your device from my home, but they didnt send their executive for device collection also...

Well, as already mentioned in the complaint that people from tikona were calling my back to back for payment when i had already asked them to disconnect.
They started billing my account without my knowledge.


Below is the mail I had mailed on 11 Feb.

Take of the Modem
snehal kadam

Feb 11

to customercare
To Whomsoever it may concern.

br...

Network Connectivity is None for last one week[protected] to[protected]
I am a consumer of Tikona Digital Networks for the last one month and i have paid money for 3 months but after one month i.e.[protected] they have not given internet at all.
i made several phone calls but no action was taken only false hopes were given.
my entire job is based on writing and mailing so without internet i was unable to do so. i have...

I have a Tikona network in my home and it's not working properly, I mean the net is very slow. I have complained about it on their customer service but still it's same as before. They are charging us more than we are consuming and also if we are using net it is as slow as snail. Or even snail can do work faster than that. I asked them for renewal of my money and they said they would but still afterwards they made us pay....

Hello,
I am using tikona broadband since 1 month but there is no proper connectivity from starting even maximum time there is no login page, i think i have choosed wrong company network i should go with Airtel or any other, my id is [protected], i have complaint several time in customer care but there is no resolution over my issue. if any one can help then reply me on +91 [protected]
or govind.[protected]@gmail.com.

Thank...

Tikona internet providers are cheater & scammer who provide very pathetic internet service to the customers. Their is no internet connectivity and very low net speed. We raised complain many times regularly but not get proper solution. Complain ids are:
1-[protected]
1-[protected]
1-[protected] and more not recorded...
We requested them to either give the appropriate service or else terminate the connection but didn't...

Sir,
I have been usinsg tikona broadband for the past few months. But for the past 1 month, net connection is not working properly and stop suddenly.
Now, it is not working for the past 2 days. Moreover the speed is not more than 400 KBS as against 4 GB which was my chosen plan

Please send someone to look into it asap. My user ID is [protected]

Regards,
Bhawna Wadhwa
[protected]...

Hi,

Complaint Number:[protected] & [protected]

I had disconnected the internet in the month of Dec 2016, but surprisingly on 19 May 2016 i received the bill for which i am not liable to pay since i am not using the services/ nor placed the request to activate the new plan. During the month of Dec 2015 I requested the executives to collect the equipment from my building terrace but no response from the tikona...

UserID - [protected]

Initially we tried to reset password for 2 days and we were unable to reset the password, and then we changed the registered mobile number on 25th may from that day to till now we have call more then 30 times to customer care and they still haven't changed the mobile number, still the internet is not working. We get to dummy logins to registered the number but they too are not working.

Technical...

I had taken internet connection of Tikona Broadband Services, I paid three months advance payment for the same, During the initial month I had been from network issues, speed issues. Even after multiple complains to the technical guy my complain was not resolved. After three-four months o[censored]sage I also asked the Technical person to close my account, for that too they have no procedure in place.

Also the online payment option...

Dear all,

User id: [protected]

My complain id and appeal id mention below

1. Request number is 1-[protected].
2. Request number is 1-[protected].
3. Request number is 1-[protected].
4. Request number is 1-[protected].

Appeal number:
1. Unique appeal docket number is 1-[protected].


I have taken the connection on 21-may-2016 from that...

Dear team,

My tikona user id is [protected] and i had submitted my disconnection request on 20th march however even after 2 months they were generating bill yet even i am not using their network. After sending multiple mails to '[protected]@tikona.In' and after even repeating the same thing again and again, still i am getting so many calls for restarting tikona service and also getting so many reminders and calls for billing...

I installed the tikona internet connection two months back since than i am not able to get the proper connectivity.

Called to customer care more than 50 times whenever technical executive comes it works with limited speed while the connection is of 4mbps. Technical person says need to install new device for proper connectivity and speed but company is not providing that.

Today i have received a msg as i have...

I have experienced severe interruptions to my internet as well as slow speeds. I believe that because i have not received the service i am paying for (Namely, internet) i should be refunded
The problem continued throughout months. My internet would cease working for several hours at a time, and then restart spontaneously. On my end i checked possibility at every occurrence by plugging my computer directly into the modem instead of...

Dear all,

User id: [protected]

My complaint id : 1-[protected] is still unresolved. The speed fluctuations is still there. During night after 9 pm speed goes down below 1 mbps. Its like someone is switching off the server at 9 pm. I have been repeatedly complaining about the same but no resolution.

The back end team always says they will monitor the same from back end and get the same resolved at...

ID : [protected]
I have been facing internet speed problem and also been called to tikona customer care but they did not respond of my complaint and also disconnect my call when i make a call to there. this such a bad services i have been receiving from tikona.
Once they solve the problem then it comes again after some time then after some time again they solve and again the problem started.
At least they should make...

Hii my Tikona user Id is [protected].and i had submitted my disconnection request many a times but unfortunately no one replied.Also they were generating bill till yet even i am not using their network.Also they make fake advertisement of referring, i refereed to 3 of my friends but didn't got money for a single.Now they are calling me and threatening me to pay bill at Delhi court n all.This is highly unacceptable and unfortunate....

I have taken a new Internet Broadband connection on 22-May-2016, Plan Unlimited 80GB and paid 3 month monthly rental as Rs.3900 on the same day via online.

Yesterday and today no internet service and very very worst and rude response from their Senior Technical Executive - Vijay and he is reporting to Mr. G.Nayer - Management Head, Mumbai.

He said, they won't refund the paid amount and won't provide any further...

Dear Tikona,

My Id is- [protected]

Last 3-4 days I'm very irritating with tikona speed.
I'm receiving only 5-15 kb/s.
And downloading speed is 550b/s.

Last 3days me i was already contact 5tines with your customer care.
I remember i represent name Deepak.
He said dontwry we Will clear your problem in next 30 minutes.
But till now my problem was not rectified.br...