Tikona Digital Networks Complaints & Reviews

First of all I want to tell you that I have 2 connections of tikona, one connection is for 203 and second is for 302 in same building and both flats are mine. But as technician has came yesterday(e.i 1st may ) regarding my Internet issue and the problem is not solved. But technician is misbehaving like insulted talk in front of others(Society members) that "I am using illegal connections" this is that the way tikona people are behaving.

For the first connection I was given my document of PAN card and electricity bill so that time they updated correctly in there system, but for the second time I don't know from where they got wrong address and after many calls and confirming that I am not there and I had given my address many times still tikona people are not changing my address I don't know why?

And as per yesterday rudely answer by tikona technician that I am using "illegal user" connections
Whom you called illegal? If a person is giving any fake ID and fake address then you can call illegal or fraud.
You can't claim a person who is given correct documentation of KYC and called as a "illegal user"

they can see my bill payment history from last 5 to 6 many years. It's quite surprising that after paying for there services still I have to waste my time and energy for chasing there people(technician) or services.

I am extremely so so sorry about that I preferred tikona services, so I want to correct myself by disconnecting tikona services

thanks you tikona for extreme rude, insulting services, I hope you will not waste my time for disconnecting the connections.

Hi my name is gaurav, i joined tikona network on 21.04.2016 and the user id assigned to me is [protected]. From the very first day i am facing poor conectivity and pathetic speed problem with tikona. I tried calling the sales person mr. Anshul dubey & technical support assigned to me, mr. Pankaj; but they never turned up to my complaints and stop picking up the calls from me. Then i turned up to online customer care no. [protected], after a 30 mins long call i was successfully able to login to my account and was able to use internet. But the next day again the internet was not working, then i call them again, followed their instructions and this become a daily job, infact sometimes i had to call them twice or thrice a day. I mean you are providing services for the ease of your customer or you are there to create problems for them.

I request the concern person from tikona to please look into the matter and provide me the refund if they are not able to resolve the issue on permanent basis.

Dear sir,

My user id = [protected]
You company employee's remove my old plan (Adbbm1249) without my confirmation and without any giving info. To me

After that when call connected in customer care with ( tejas patil ) senior desk, he said that he can't give info about whom stopped my plan stopped without my request
But on that time she generate request no.[protected] that i only know

After too much flustation i call on 29th march, " why you guys didn't solve issue from last 60 days, if you can't able to serve your service then give me disconnection "
Because i calling in tikona from last 60 days continuously and tikona didn't solve my issues

On that time on 29th march she didn't tell me that she changing my rental plan and after that you guys charging me 5 paise per mb without any info.Providing me.
On 29th march i just said to disconnection because from last 2 month (60days) i continue calling in tikona to solve my technical issue but every day you guys just raise complaint against technical issue and make fake promise that you will solve within 24hrs but from last 60 days no technical issue resolved of mine
But in last she said that " give me last chance, within 24hr issue will be surely solved " and in replied i said that its okay but if you didn't, do as you said then take my disconnection request after 24 hours and i will go towards another vendor ( from last 3+ years i'm using tikona)
& why should i pay to tikona if you guys didn't able to solve your issues within 60 days

On next day i call to tikona again they suggest me that your rental plan is remove, i was shocked when they said that your rental plan no more, and when i request to reapply my rental plan, they said that that is old plan and now no more but will be apply that plan in your account surely within 24 hour, and regarding that he take request also

But when i call in your customer care on 2/05/2016, your senior desk person (Tejas patil) said that was old plan and now its no more and we can't able to provide that plan to you...

But what happen after 24 hours after she take request[protected] :-

* technical issue not solved
* rental plan changed without any info. (Adbbm1249).
* rental plan not replaceable again
* charging 5 paisa per mb ( without any info.)
* engineer visit done on 2/05/2016 @ 5:15 pm
* acc. To your engineer, problem in tower (Bandwidth issue in tower)
* still same issue going on, and none of them will be solve

Conclusion :- 3+ year old customer getting service from tikona

Had tikona plan for 1 year.
There connection was already so bad that i had decided that i'm not going to extend it anymore. And they have never came it to resolve any sort of problems.
They extended my plan without even cross checking with me. No mail no phone call just extended the plan.
The person who had given me the connection is probably not working with them anymore.
Harassing me since past 4 months. Even after number of mails and calls they have not pull down the machine.
And now they are asking me to pay rs. 740/- i've personally unplugged the machine and asked them to take it down or come and take it i've mailed them 2-3. Please check the attach image.
Their employees call and talk in very rudely.
I got a call form theie call centre and as usual explaining her everthing, i said i'm not gonna pay and the girl on the other end was like "go go".
Everytime the keep on calling and everytime i've said i'm not gonna pay as it was extended without my knowledge.

After calling the number several times which you have given to me to submit the cpe with no response i finally mailed a request to collect your cpe dated on 18/4/2016, request number for your reference 1-[protected] and it was not cleared for a week after several calls and mails to your customer care your engineer has collected the cpe and all other equipment and he conformed the same and finally i got a mail dated on[protected] stating FULL and final settlement Mentioned below are the Full and Final Settlement details
amount payable is ZERO but again 1500 as fine is showing so please conform it i made all payments and submitted all equipment
user id:[protected]

Am not able to get required speed of 10mbps and they charges for 10mbps speed. I am not at all getting 10mbps speed then why should I pay the amount for 10mbps speed. I requested and complained to the provider many times still the issue is not resolved. Request you take severe action against the provider for cheating the customers. User id [protected]

I am one of the customers of Tikona. I was getting frequent disruption in internet. I used to call tikona call centre toll free number to talk to executives. from past 3 months, i have been raising the same compliant as "i am getting unidentified network error" . I used to get same answer from past 3 months as " we will resolve it shortly and PERMANENTLY and SLA time is 24 hours, give us last chance.. I think, this company don't know meaning of PERMANENT and LAST CHANCE. After my frequent complaints, they blocked my number. It is ruthless. After all i am paying monthly bill regularly and not getting proper services. On the top of that, my number is blocked. I am sure this company wont survive for long. I am raising complaint to take strict action on this company for blocking my number and not giving proper services.
One last word, People baring this worst Tikona network services is just because their area is not covered by ACT beam Once it is in, I am sure this company need to start begging.

I have taken plan for 4500 rs a year plan paid cash to kapil who is engineer n send by Mr dhaval who is representative for tikona .


I have called several times but no satisafacotry answer provided.by engineer neither by representative..

I m very disappointed with the service and technical.support .. Noone is here to.support after paid amount
. although I have received 12 calls before the amount paid .. So all they wanted is money..

Hii sir, this is to bring in ur kind notice that i hav been complaining at ur call centre from last 3 months for speed but ur call centre people hav been trying to solve the problem from the ac rooms but nvr tried to hear my problem. again n again i was told that the problem has been resolved .
last call on ur call centre i did was 15 days back n i asked them to disconnect the connection but they hav not done till date is it a compulsion tht i hav to stay with ur connection whether it works or not .
i m getting msgs day by day for bill payment but hav they ever tried n asked me whether the connection is working or not is this how ur company is making fool of cunsumers .
i wont ever recommend such a company who only wants the payment but nvr tries to satisfy a customer .

Hi

I want to raise a complaint regarding poor services from tikona... From last 2 weeks i m calling their custoner service they say wait for 8 hours and you will get a reply from us and we will try to resolve this case and than nothing happens... So please i m fed up with frustration this is the last point of contact... What kind of customer service you provide... And if this is the way to deal with customer how will you guys survive in the industry... Instead of improving you are degrading your standards..

Ps kindly look into this matter. And do something
The internet service is down from last 2 weeks... Nothing is working...

User id : [protected]
Name : priya saini

I had requested a disconnection of my Tikona Broadband connection on 16th Feb 2016. I asked them that the connection be disconnected from 26th Feb (my billing cycle had been from 26th to 25th).

I have called them several time since than, to disconnect my connection but the connection is not yet terminated. Customer Care said that it would be automatically terminated in lack o[censored]sage. Each day I'm receiving a sms that usage will be charged at 5paisa/MB.

Even though I have removed the device (Antenna) I'm noticing a usage of about 6.5GBs since 26th Feb (attached). Additionally they have generated a Bill against my usage of Rs. 479.83

1. As per customer care the connection will only be terminated once there is no usage. but looking at the data usage details, it does not seem likely.
2. I asked them to terminate the connection on 26th Feb, Still they have not terminated the connection. If a consumer no longer wants to use a service, shouldn't the service be terminated immediately? Why wait for "No Usage"?

I am highly disappointed with Tikona service as it is not customer ecentric. I logged a complaint via call to disconnect my connection in October starting as i had paid the September 2015 bill and had not use any data after that but they didnt disconnect it and dont gave the complaint number thereafter. I tried to call again but have to wait for almost 1 hr on call and no customer care person attended the call.
Then i mailed them regarding the same to disconnect the connection but got a automated reply that this is not the correct mail id. I continously mailed them but no response from tikona. Till today 30 Apr 2016 i am getting mail for pending bill for which i have not used the connection and they are adding 100 rs per month for which i am not liable to pay the amount.
I was totally disappointed with the service and i will logged a complaint in consumer forum if needed because i have all mail trails from october 2015 where i am requesting tikona to disconnect the connection and stop sending the mails.

Thanks
Puneet Jaggi
Id: [protected]

On 14th april i made a payment for rs: 2099/- for 50gbs internet, however they are not activating the limit of 50 gbs and are unable to provide any confirmation about the same. All the customer care guys speak different numbers and commit altogether different promises, however non of them are able to deliver it. Numbers times they say that our senior will give you a call back, but none has called me back.
Please look into this and provide you guidance.

Thanks
Karan purohit
[protected]
[protected]@gmail.com

I applied for shifting of my account to new address, they checked and replied they can't serve to new address. They terminated the account on 11th april 2016 (I paid for service till 7th may)

On 29th april 2016, they called me that they are sending email regarding that but they had wrong email address. On calling [protected], got reply to send an sms as "rstemail 11134****1jigneshman******@y****.In" so i sent an sms to 5676708 for email change. They replied " you can't change it as your account is closed"

Again i called [protected], got reply "you can't change details in closed account".

What level of service is it?

Tikona services are really poor. The speed and connectivity issues are just frustrating. The internet keeps going off and when its working fine, there are multiple disconnections. They are surviving purely because certain areas in Mumbai there are no other service providers. Once there are other service providers that are big names, I am sure no one would avail oof their services. Worst part is that they are probably aware and dont care. In India there are regulations on customer service and hence companies like Tikona are able to continue with their laissez faire attitude. Shame on Pradeep Baijal!!!

I have logged cancellation request somewhere in December 2015 and was told that it will be processed within 15 days. Till date, my connection is active and Tikona send payment notifications every now and then.

My Tikona broadband connection id# is [protected]

After getting service, I came to know that they don't have network in my area. First few weeks were went troubleshooting and trying to make it work. After a month or so, I realized that it's not going to work (no connectivity) and asked closure. I was promised that it will be processed in 15 days.

I would like my services cancelled effective immediately and closure of any billed amount because the service is not in use for the past few months

I have made my disconnection request on 22nd Nov 2015. First I made request over customer care haven't got any service request number for same. hence post two days registered request over mail to their customer support ID. Entire Nov month I havent used single KB of data still my request in mid of month they wanted me to pay the left over amount. Their executive collected the amount in person, post which there is no confirmation about disconnection of my connection. For Jan they generated bill of Rs 332 and now with monthly increase of 100 rs it came to 632. I have complained there applete on march last on same, but they denied that my docket request was more than 3 months old to consider. If tikona customer care people doesnt turn back on disconnection why the hell i need to care. Find the attachment on mail conversations.
[protected][protected]

Sir/ Madam,

In reference to your appeal dated 26th April, 2016.

Appellate Authority hereby informs you that we will not be able to consider your appeal dated 26th April, 2016, in line with the TRAI Regulation on Telecom Consumer Complaint Redressal Regulations, 2012 dated 05.01.2012.

Please note the following:

1. Docket* number 1-[protected] mentioned in your letter has already exceeded the period of three months.

2. Every appeal under sub-regulation (1) of regulation 9 of Telecom Consumers Complaint Redressal Regulations, 2012 issued by TRAI dated 5th January, 2012 shall be preferred within a period of thirty days after expiry of the time limit specified in regulation 8.

3. The Appellate Authority may entertain an appeal after the expiry of the said period of thirty days but before three months from the expiry of the time limit specified in regulation 8 of Telecom Consumers Complaint Redressal Regulations, 2012 issued by TRAI dated 5th January, 2012, if it is satisfied that there was sufficient cause for not filing it within that period.

For more details, kindly refer regulations issued by Telecom Regulatory Authority of India on TRAI website www.trai.gov.in


Regards,
Appellate Authority
Tikona Digital Networks


Note: *Docket number is the Service Request Number you receive when you register your grievance at Tikona Digital Networks, Customer care.

Complaint As below trailing mails

BR, Yeshwanth
[protected] Forwarded message[protected]
From: yeshwanth ramasamy
Date: Tue, Apr 26, 2016 at 3:55 PM
Subject: Re: Reg my disconnection request dated 7th Nov
To: j.[protected]@tikona.in


Hi,

It is more than 30 days since I reported to you earlier, Haven't heard back. Will I be getting any positive response or should I take it to next level with TRAI?

BR, Yeshwanth

On Mon, Mar 21, 2016 at 5:12 PM, yeshwanth ramasamy wrote:
Here My details:

User ID:[protected]
Docket Number: 1-[protected]
Reg Email ID: yeshwanth.[protected]@gmail.com

On Mon, Mar 21, 2016 at 5:07 PM, yeshwanth ramasamy wrote:


Dear Jayakrishnan,

I am writing this mail on height of frustration with an hope you will be taking care.

You can see the trailing mails where I have given request for disconnection in Nov 2015 and I have paid all the outstanding till then for the usage and non usage as well due to your customer care executives fault for not taking registering my request of disconnection properly in your system. Till date i am receiving IVR calls, messages reg payment. I dont know why you guys have such a scrap system. I have made my final pending payment to your executive in person i dont know whose fault in your system why i am still receiving calls.

I request you to stop sending mails and ivr calls to me. If you want to go with legal way I am ready for the same.

User ID: [protected]

Thanks,

BR, Yeshwanth


[protected] Forwarded message[protected]
From: yeshwanth ramasamy
Date: Wed, Dec 2, 2015 at 11:15 AM
Subject: Re: Reg my disconnection request dated 7th Nov
To: [protected]@tikona.in
Cc: Yeshwanth


Hi Team,

There is no point in keeping me flooding with IVR calls, I need confirmation on my disconnection request and I am ready to clear only Nov bill as my cancellation request was not addressed by your customer care guys both via email date 22nd Nov and call via 7th Nov before the bill generation cycle which is clear fault from your end for not processing the same.

Hope you will do the needful.

BR, Yeshwanth


On Mon, Nov 23, 2015 at 11:47 AM, yeshwanth ramasamy wrote:
Hi Team,

I have given a disconnection request on 7th of November, till then no one has contacted me unless i receive confirmation i am not ready to pay the due from 1st to 7th nov.

Thanks,

BR,

--
yeshwanth

Hey today i got call from recovery Department and ther are showing me to they are advocate and mentally torcher me to pay their bill amount which i am not liable to pay because i request them to disconnect my connection and they took 3 month for disconnection .and charge bill and i am not using their connection. till naw they are not uninstall their broadband. please suggest me what i do . If i didn't used their connection why i am paying any amount ...please suggest me if anybody suffered from this problem

I started a connection of Tikona Broadband on this 15th (April). They configured everything correctly at the time of setting up the connection. But the next day the connection was lost and I registered the complaint regarding the network connectivity. Though the engineer visited the very next day but again the problem continued. Time and again I registered the complaint but still there is no update from their side. When I told them to remove the connection and refund the money. They assured that the connection will be resumed after the engineer visit. But now its already 4-5 days, and nobody came to visit and even they were not responding on telephone. This is really ridiculous. I mean the company should be customer oriented. If any problem arises then they should pay attention as soon as possible. I have my educational works and due to this very problem I have to move to cyber cafe for the completion of my works. So I request you to please take strict action against this company and the service provider.

We have removed tikona connection almost a month back.

I started facing problems with connectivity in March first week, i complained every day and spent atleast one hour with customer care executives everyday to solve the problem. This went on for almost 25 days. Tikona never bothered to solve the problem, as i believe its tikona policy to harass the customers.

You can check call records how many times we have filed the complaint.

NOW PLEASE NOTE WE HAVE REMOVED TIKONA, A MONTH BACK.

We didnt use the service in march as it was just not working and April i have already removed it, but Tikona has still generated the bills.

department is harassing us by calling us frequently for payment. It has been told to them every time that connection is already removed & we wont pay any rentals for cancelled connection however as a part of Tikona’s regular practise of providing pathetic services, the calls wont stop.

Infact i would like to have my installation fee refunded. If receive any more calls for payment i would not mind going legal also for the harassment.

tikona user id : [protected]