Tikona — Bad internet service and worst customer care support

Address:	Ahmedabad, Gujarat, 380013
Website:	www.tikona.in

Date of incident: bad service since last week and bad customer response on date 5th may 2016

Client number: [protected]
Tikona id: [protected]

Hi,

Since last one week i was facing frequent disconnect issues in my tikona broad plan (Adbbm2m500), which i thought would be resolved automatically which did not happen.

Now on calling tikona's customer care support, they refused me of taking a complaint and providing a complaint id for the same and on asking the reason i was told that my issue was not of a level for which the complaint can be raised, which i think is unacceptable.

I also requested the lady to transfer my call to their tl, which she refused. The solution which i was given was to turn of my internet connection for sometime and try again, which i don't think is an appropriate solution. I think as a customer point of view, restarting my hardware devices every 30 minutes is not a proper solution because after doing so, the internet works for around 20 to 30 minutes and than stops.

I have a call recording of the conversation which i had and i would request you to take a listen and provide a proper solution for this.

Request: kindly listen to the full recording as i was put on a hold for a long time and in middle there is some personal talk with my family members as at that time i was on hold.

Recording link:
https://drive.Google.com/file/d/0b1zdlirxargwcw5paxrmmkxzqja/view?Usp=sharing

Thanks,
Rushank prajapati.