Tikona — Bad service and waiver not received

Address:

Bangalore, Karnataka

The connection is pathetic. we have some or the other technical issue every month and the customer care never follows up on issues. We have to keep calling them again and again to follow up on issues. Also, the connection was not working for us for 12 days in May, for which we had raised a waiver request on 24th May. We were told we will get a mail/message within 4 days regarding the same. We never got any intimation and when we called back on 6th June 2015, we were told that the request has been closed and we are not eligible for the waiver, even when the agents checked the details themselves and said that in there records also it's mentioned that the connection was not working for 12 days. Post this, the issue was escalated to the waiver team on 6th June and we were told that it will be rectified within 24-48 hours. However, I had to call them again today (10th June 2015) just to get an information that it's still in process and we will get an intimation latest by tomorrow. On the other hand, today is the last day to pay the tikona bill and if it's not paid on time, tikona will come back with a surcharge to be paid as bill was not paid on time.