Tikona Digital Networks Complaints & Reviews

We have raised complaint to disconnect tikona service on may6th . We got verification call the same day. They promised they will disconnect the call within 15 days as per company policy. But till may 21st nothing happened. When we called back again they have answered without any responsibility that old request was cancelled. Who are they to cancel our request without even intimating customers. Again they took fresh complaint on May 21st....

Hi Tikona has pathetic service. Every time I call in they say your issue will be resolved within next 2 hrs. That doesn't happens. They give temporary solutions and after one or two days I had to call them again and again. Representative don't know how to troubleshoot and they give vague solution steps. This is very ridiculous and I'm not able to complete my work on time. When it comes to compensation they gave me Rs 58/-, I mean...

My Customer Id: [protected] . We took Tikona Internet connection on 3rd of May. Right from the first day itself we are facing the internet connect problem. We are not even able to access Tikona login page through our customer ID [protected] on regular basis. We complained more then 20 times about this but we Did not get solution..We had taken connection for our Office purpose but we are not even able to access our email [protected]@greenmapple.com...

I am using tikona service from[protected]. I made payment of Rs.3315 for six months.My userid is[protected]. I made a shifting request on 27 April 2015 (1-[protected]). After being contineous following up no representative come to collect the instrument on my old address. On 3 May 2015 i got call from [protected] for deinstallation of instrument by that time i was relocated to my new address so i requested tikona technician to...

I booked New TIKONA Connection 4 Mbps Rs.1250 Plan on their website on 22 May 2015. They did not give me User ID Number. My application was allotted a User ID Number [protected] only after complain on 28/5/15. I complained to TIKONA helpline and they assured URGENT ACTION. Till date, no engineer contacted me. Please ask them to expedite. L. Haokip...

Hi, I had a Tikona connection for more than 4 year User ID [protected]. As I shifting to a new location I had sent a mail to Tikona customer care for closer of connection with advance Payment till the date 22/04/2015. On the day before shifting I call customer care and request for status and asked them to collect the equipments, they told me it is under process our representative will call you to collect the equipments. I drop another mail...

Hello, I live in chennai. I was using Tikona internet connection for quite sometime. My tikona customer care number is,[protected]. But starting from 2014 december I started facing frequent connection problem. And I contacted Tikona customer care multiple times ( 20 times) in the month of january and february. Since the problem was never resolved, I asked for disconnection request. But Tikona even charged me for Jan and Feb even...

I have called them many times, but the response is nothing.I have purchased a router (Tenda) for wireless connection, first of all they deny to provide engineer to configure router at home and then get limited bandwidth of internet .somehow i solved these problem by continuously calling them but still they not solving my problem as the signal are not available, they told me to sending their engineer for resolving the issue but whoever is...

I have been trying to contact you guys for around 2 months now, having written so many emails and having had to talk to so many of your executives on the phone without any solution that in the end, I started praying that no one calls me ever again. However, I had to email again because Internet is a basic necessity and for some reason, I am dependent on you guys for that and I am sure I only got a response this time because the consumer court...

Hello, I took internet connection from Tikona almost 2.5 months back (4Mbps 30GB Plan) : User ID - [protected]. The engineer came very swiftly and made the connection, He showed me it was working. From the next day itself connection was lost and not able connect (Not even able to get login page). After 4 days of complaint technician came and Somehow problem got resolved. But again since then connection kept on dropping. In fact connection...

We are writing to tikona since March for disconnection But still now they have not disconnected rather raise a Bill and I told them serveral time but they are not disconnecting, Tikona is really disturbing us with its bad services. The persons who are sitting in billing department they are calling again & again to pay the bill For what I will going to Pay? When I am not using the service ? [protected]‏...

I have been using Tikona's since Oct 2014 and I did the worst mistake of my life taking TIKONA broadband. my user Id is - [protected]. The service was great in the beginning. The horror started a few months later. Firstly there is low connection after 8 p.m. to 2 a.m. After that the login page would not load. I call the customer service and the issue gets fixed shortly thereafter. And this cycle repeats every couple of days. I had faced such...

I, Rohit gupta having tikona id [protected] made call and complained that my connection is not working for past 15 days almost. First they told that problem will be resolved in few hours, butvit did not happen so. Next day i again made call to report the same issue. They told that service engineer will come in 24hrs and correct the issue. Complaint request no was[protected]. They messaged me on 29th may and gave the name of service engineer...

Tikona one of the one of the worst company to handle customer care problem. I have given a 9 reminder mail to everyone in company starting from the Prakash Bajpai. But the result was same no response received. I have taken the connection from the company and from the first day it has not connected (it is more than 30 days) . Intrestingly they have generated the bill also for not using the connection. More than 100 calls in customer care...

From past 6 months i am not using tikona service because there was no service by the isp. I started making complaints 6 months ago and no one even bothered to check the complaint and to resolve the issue and to provide the service for which they are sending bills. I stopped using the service and i havent paid the rent of 3 months. B ut they still used to call me to collect the bill, not to solve the problem with internet. I told them to reolve...

Tikona one of the one of the worst company to handle customer care problem. I have given a 9 reminder mail to everyone in company starting from the Prakash Bajpai. But the result was same no response received. I have taken the connection from the company and from the first day it has not connected. More than 100 calls in customer care and 9 reminder mails to everyone. It’s been more than one month now no revert by the company and my connection...

FED UP WITH TIKON CUSTOMER CARE, I HAD GIVEN THE SHIFTING REQUEST IN FEB 2015 BUT WAS NOT ATTENDED BY THEM FOR ONE MONTH, HENCE GAVE DISCONECTION REQUEST WHICH IS YET TO BE SORTED OUT DUE TO BALANCE OF PAYMENT FOR WHICH I AM NOT LIABLE. WRITTEN TO APPELATE AUTHORITY N NUMBER OF TIMES BUT NO USE. LAST WILL BE FILLING COMPLAINT WITH GRAHAK SEVA SANGH FOR. INTENTIONAL MENTAL TORTURE OF CUSTOMER....

Hello, I have been complaining regarading connectivity issue to Tikona from more than two months. I have written mails to j.nair and customercare on daily basis. They haven't replied to one single mail. Also the customer care executives are not responding properly. I have requested tikona to refund my 3 months internet fees, but they are not replying anything....

Not working on disconnection request I'm Rajesh . I used TIKONA Broadband service for few days. My user ID is [protected]. I raised disconnection request due to their poor service on 26-Apr-15. Till now no action was taken by them. Till now i called their customer care department lot of times still they are not taking any action to for disconnection. They said SLA for disconnecting the service and providing NOC is 14 days. Now its been more...

Hello, I have been complaining regarading connectivity issue to Tikona from more than three months. I have written mails to j.nair and customercare on daily basis. They haven't replied to one single mail. Also the customer care executives are not responding properly. I have asked them to not call during office hours. They call during office hours and say issue is resolved and when I reach home, I found the same issue happening again. I...