Tikona — Broadband not working and Tikona not resolving the problem | |||
Since the day of connection, I'm facing problem in connection and most of the time it show Time out, No Network Found etc etc. For the same i had number of calls on Toll free number, paid number & written number of mail but Tikona is not responding on my query. They are just saying we have resolved the issue and every time issuing fresh id number. Moreover Tikona team closing ticket number without resolving the issue. I had made around 2 hrs calls on Tikona paid number. Even I had asked many time to disconnect the connection and refund the 100% amount as since the day of connection its not working as committed during the demo but Tikona neither resolving the issue nor disconnecting connection. Please a have look on my complaint my USER ID [protected] connection date 17-May-15 Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
let me correct you I'm facing from the day one of connection and continuously calling or mailing to Tikona customer-care, J Nair, Toll free number & paid number also. I have made around 2 hrs calls on your paid number despite of all you are saying from listed date.
Neither I'm getting solution nor Tikona disconnecting the connection and refunding the 2247/-Rs.
Moreover since yesterday I'm trying to connecting with Tikona customercare via call on Toll free & paid number but after long hold I got system voice that we will get back to you on your registered number within 72hrs. whereas my friend calling on the same numbers his call attended within 2mintues.
I have many time told to Tikona care that don't call me just communicate with me over mails only.
Just resolve problem or refund else I'm going to take legal action against Tikona for mentally harassment & non proving service as committed.
Neither I'm getting solution nor Tikona disconnecting the connection and refunding the 2247/-Rs.
Moreover since yesterday I'm trying to connecting with Tikona customercare via call on Toll free & paid number but after long hold I got system voice that we will get back to you on your registered number within 72hrs. whereas my friend calling on the same numbers his call attended within 2mintues.
I have many time told to Tikona care that don't call me just communicate with me over mails only.
Just resolve problem or refund else I'm going to take legal action against Tikona for mentally harassment & non proving service as committed.
Dear Mr. Kumar,
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Greetings from Tikona.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona care
Hi, its being almost 6days but have not got any revert from Tikona Side and broadband is not working as well.
On 22-June-2015 - Mr Ajit from Tikona visited to check reason of bad service and he had confirmed that Tower is too far to get the better connection.
And he had confirmed I have already submitted my report to Tikona for disconnecting the service.
Still there is not action taken from Tikona Team.
On 22-June-2015 - Mr Ajit from Tikona visited to check reason of bad service and he had confirmed that Tower is too far to get the better connection.
And he had confirmed I have already submitted my report to Tikona for disconnecting the service.
Still there is not action taken from Tikona Team.
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jun 19, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care