Tikona Digital Networks Complaints & Reviews

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1547to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Jul 12, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1547 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Shiv,

Greetings from Tikona.

Please be assured that your concern listed Jul 11, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Mukherjee,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Vidisha,

Greetings from Tikona.

Please be assured that your concern listed July 11, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Gupta,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Tikona is the worst internet service provider!!!

HORRIBLE HORRIBLE HORRIBLE service and customer support. First their internet does not work. Their customer support is of no help. I have been calling them for the past 2 months to refund my money. They have not done anything yet. I call them every week and everytime they tell me " ki mam bas kal hi aapko mail aajayegi about the refund amount and jaise hi aapamount confirm karte ho on mail, the amount cheque will be couriered"

Liars ! Liars! Liars!!!


I havent received any mail as of now. Do they teach their customer care executives to lie to the customer????

I request the TIKONA management to hear to all my call recordings.

I am sure even the Tikona Management must be using some other internet provider's service for themselves!!!


Highly dissatisfied and disappointed customer!!!

I am highly frustrated with Tikona. They have still not returned my money. I have made uncountable calls to Tikona customer care but nothing has been done for the past 7 months. Now, when I was on the verge of losing all hope of getting my money back, I am being harassed by Tikona to make payments!!! Advocates from different parts of INDIA like Tees Hazari Court Delhi, Mumbai Court, Bangalore Court keep calling me to pay money to TIKONA. Even though there was 0 MB usage and the internet did not work does not matter for them and they keep calling me to ask pay TIKONA monthly subscription for the past 7 months. The TIKONA team has ignored all my requests to cancel the conncetion but they want me to pay them money because they are in no mood to cancel my connection. How ridiculous can this be.

But now, the TIKONA team has crossed all limits. Every week I receive a call from some advocate or other threatening me to either pay them money or they will block all my govt IDs like Voter ID, Bank Account, PAN Number. Yesterday I received a call from Advocate Preeti saying she is standing outside Mumbai Court and I must pay her the money and do out of court settlement or else all my cards will be blocked. Her number is [protected]. How can you stop my goverment documents?? When you are the one who is supposed to pay me back

I HAVE NOW FILED A POLICE COMPLAINT. THE COMPLAINT REFERENCE NUMBER IS 63341. THERE ARE MONEY PEOPLE WHO HAVE FACED SIMILAR ISSUES FROM TIKONA.

TIKONA TEAM PLEASE STOP THIS HARASSMENT!!!

Dear Dushyant,

Greetings from Tikona.

Please be assured that your concern listed Jul 11, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Concern Person,

It has been all most one week, till today I haven't get any mail or call from TIKONA regarding this issue.

I would request to you please help me to resolve it.


Looking forward to hear you soon.

Dear Mr. Tiwari,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Concern Person,

Its really sad to say you, you are not providing good services, also your costumer relationship management and response of your is really worst.

I have been facing Internet connectivity issue since 2nd of august 2015, but no. one is taking care of it even, I did lots of complaints at your toll free no. they always said to me our engineer will visit to check my Internet problem, but no one is visiting here. Really its bad and till today, I'm not able to use my net.

I have been frustrated with your services, please give a solution otherwise you can refund my money of remaining days.

Please have look and resolve my issue as soon as possible.

Regards,
Dushyant Tiwari.

I don't know, why you don't take seriously your costumer and never resolved their problem permanently, If, I try to call your costumer care no. I have to wait for long time and never got revert at my mail from you. I would request you please provide me permanent solution instead of avert. If you are not able to give me solution then refund my money of remaining days.

I don't have a time to do complaints daily and argue with you. I just need a solution otherwise my money.

Looking for best reply.

Regards,
Dushyant Tiwari.

Dear Rashmi,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1546 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Rashmi,

This is a gentle reminder to follow-up on your concern listed on Jul 10, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1546 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Dear Subir,

Greetings from Tikona.

Please be assured that your concern listed July 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Ghosh,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1545 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Subscriber,

This is a gentle reminder to follow-up on your concern listed on Jul 10, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1545 in the subject line.

Regards,
Tikona Care

Dear Subscriber,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Tikona care,

Better take care of your existing customer. Try to provide good service. Your service is the worst in the India. I won't recommend Tikona even to my enemy. I am still getting annoying calls & SMS to re-initiate the connection.


I have switched to Airwire... Its 100000 times better than your Tikona Speed & service.

You guys better stop responding here and concentrate to give better service. Then you will get customers automatically.

Regards,
Frustrated Tikona customer(Late :))

Dear Debanjan,

Greetings from Tikona.

Please be assured that your concern listed July 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Maiti,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Sumit,

Greetings from Tikona.

Please be assured that your concern listed Jul 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kathurai,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Dear Vishal,

Greetings from Tikona.

Please be assured that your concern listed Jul 10, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Sinha,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1311 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

My User ID [protected]
User Name P Rajesh Kumar
My Contact Number [protected]

Daily am getting 100 calls from Tikona from different number regarding Bill payment and not concerned about terminating the connection.

My Tikona User ID # [protected]. I used Tikona Service for 2 months after having paid 3 months of advance payment. I relocated after using Tikona Service for 2 months and asked them to shift or disconnect my connection. They said that the place where I got relocated does not have their service hence I asked for a refund of 1 month paid in advance but they did not take action. Before Leaving to my new home I called them 2 weeks in advance and asked them to disconnect my connection but no action taken. Next month I received bill I wrote to them that I did not use their service and in fact they should refund but did not reply instead Tikona billing department kept on calling me to pay. This kept going for several days, I am receiving bills every inspite of sending several emails to tikona that i have relocated and also that i am working in nights and i cannot speak to their customer service and asking them to respond to my emails but they never took any action. This company is also harassing me by different methods like a Lawyer calls from Delhi Court stating he is Devraj Singh and will file case and again Naseerudin Lawyer that he will file case and asking me to pay Rs. 2200 immediately.

Please help in taking the required action.

Dear Rajesh,

Greetings from Tikona.

Please be assured that your concern listed Jul 9, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Kumar,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Dear Mukesh,

Greetings from Tikona.

Please be assured that your concern listed Jul 9, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Sharma,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

Dear Vishakha,

Greetings from Tikona.

Please be assured that your concern listed Jul 9, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Sharma,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Jul 9, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

As the team continues to work on the issues I got the following text message " Tikona Bill for 07-Jul-15 is sent on your registered email ID. To know your current outstanding type 'BILLINFO<Space>10 digit User ID' and send to 5676708." and of course no email !
There has been no communication from Tikona besides this. And of course no restoration of service. And I have paid ahead for two months.

I finally got a call from Tikona saying they will send a man out to look at the problem I told them it was too late and that I was only interested in a refund
They said they will get the concerned department to contact me. I have signed on to a new service who appear to have far superior customer service from the get go so fingers crossed.
I am not very hopeful about getting my refund but atleast would like other consumers to be aware of such service providers such as Tikona.

I want to post this complicated response I got from Tikona finally today
The only clear thing I got from this letter, is what all they can still bill me for continued useage of a service that has not worked for over two weeks I have various electronic gadgets that will automatically login so to combat this I totally disconnected my service unplugged the wire & secondly they will charge me an additional 1500 if their equipment isn't returned. I have written to them that I want them to discontinue services and to pick up their equipment ASAP.
Here is that complicated letter
Again this is not customer service. Please note that they don't take my calls anymore and state that they will continue to bill me till they receive their equipment. And I have already told them I have given up and moved to a new service and so need a refund numerous times in writing. Don't miss the part that says if I accidentally use it by accidentally logging in then they will then assume I have decided to retain services and continue to Bill me. No communication just an accidental login which is something that only they can prove and they can continue to Bill me!!! Any of this sound sincere to you!
Anyway
Here is the letter

Dear Ms. Inuganti,

With reference to the request raised on your Tikona broadband User ID [protected], registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.

We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount & you will continue to receive bill until you have not surrendered the CPE. Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.


1) Resolution of issues or problem with your cooperation : Day 1 to Day 10

2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10

3) Suspension of account (last bill cycle) : Day 11 to Day 13

4) Payment of outstanding and return of equipment’s : Day 14 to Day 16

5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.

Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.

In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to [protected]@tikona.in from your registered email id or call[protected] from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.

We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.

For faster access to Technical Support desk, call on[protected]* from anywhere in India.

We appreciate your patience and kind support.

Regards,
Appellate Authority,

Dear Subscriber,

Greeting from Tikona.

With regards to your concern, we are unable to trace your account, hence we request you to provide your User Id or Registered mobile number.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Neeraj,

Greetings from Tikona.

Please be assured that your concern listed Jul 8, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Verma,

Greetings from Tikona.

With regards to your concern, we confirm that the applicable waiver of Rs. 850/- has been processed against your account.

We would also like to inform you that we are monitoring your account since last couple of days and confirm your Tikona services are working fine.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Arvind,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1155 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Arvind,

This is a gentle reminder to follow-up on your concern listed on Jul 8, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1155 in the subject line.

Regards,
Tikona Care

Dear Harsh,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1156 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Harsh,

This is a gentle reminder to follow-up on your concern listed on Jul 8, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1156 in the subject line.

Regards,
Tikona Care

Dear Vaarun,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL1157 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Dear Vaarun,

This is a gentle reminder to follow-up on your concern listed on Jul 8, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL1157 in the subject line.

Regards,
Tikona Care

I got an email stating this:

"We will consider your last usage date or Termination request date whichever is later as the date up to which you would be charged for services, basis which the full & final amount will be calculated."


Why would you charge me for the last usage date? You had configured my router and login was happening from it...your representatives failed to tell me to disconnect the router so no login woud have happened through it. We are not all technology savvy and you have the duty to mention all these things to us beforehand but it seems your customer care team doesn't bother mentioning all these details to us during cancellation calls.

I should not be billed after my first Termination Request date billing cycle. It was your fault for keeping my services on even after that and for that - I will not bare the loss of money.

Dear Mr. Sanghvi,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digita...⇄

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

It has been 2 months and you still haven't reverted back to me with a solution. You keep on sending fake calls to me and I am recording-saving them for my legal case against you. I have had enough of your lies. If you think you can deal with me like this - you are in for a BIG surprise.

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Sept 17, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Sanghvi,

Greetings from Tikona.

We have noted your feedback and the same has been shared with our respective team.

With regards to your concern, we confirm your Tikona services have been terminated.

Post full and final calculation, you are liable to pay outstanding amount of Rs. 2, 579.22/-.

To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/

We request you to clear the payable amount to avoid bill reminder calls for your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Jul 8, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Dear Mr. Bajaj,

Greetings from Tikona.

With regards to your concern, we are working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care