Tikona Broadband — Pathetic connection - Cheats and now Mental Harassment

Address:

Gautam Buddh Nagar, Uttar Pradesh

Few months back I took tikona broadband connection at my home premises. Initially the connection worked ok with intermittent issues but still livable. Then after 3 months or so, the connection started causing problems - where it will auto sign out and then all sign-in attempts will simply fail one or the other message. I had to daily follow up with the dumb but so called technical customer support who hardly stand the respect of having the 'technical' tag associated with their work, as they simply failed to understand the problem even after me facing the the same issue day-in day-out for around a period of full month. I included their manager j.nair in all my innumerable mails that I have written to them but that hardly helps. My wife who works from home had to bear loss of pay for many a days because of this, the only savior later on was the usb dongle that we have from Airtel. Then all of a sudden I see they claiming the connection is in feasible at my place(what sort of test did you do initially to report it feasible initially ??) and then disconnected my network on their own. How easy to run away than solve the customer's pricking issue. I raised a complaint for the same but all to deaf ears and wastage of time. And now still sending me bills for the same and today they have send me some sort of mail stating it to be a legal notice. How pathetic !!! Instead of sending me bills I demand refund of installation charges and further added compensation for causing mental pain and time wastage of mine and my wife's loss of pay.