Tikona Broadband Services — Cancellation refund not provided | |||
Hi, I subscribed to Tikona service in Bangalore.during installation, I had to pay in advance for the first 3mths which I did. In the 2nd mth, April 2015, I had connectivity issues. after repeated calls n threatning to cancel my service, Tikona resolved my issue as prob was at their end and said I would get refund as i could not use their service for 10days. I never git a refund of this. Now im trying to ccancel my service as I have shifted to Hyderabad. They have cancelled my service from May but money is nor refunded. Everutime I call them, thet say they will escalate the issue n revert in 48hrs.. Its going to be a month since my connection is cancelled. Please help me to get my cancellation refund from them Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on Jun 11, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1414 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Jun 11, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJU1414 in the subject line.
Regards,
Tikona Care
Tikona broadband User ID [protected]
What response can one expect from a service provider like this???!!! Look at the Tikona Forum. Not a single person has anything good to say about their service. Customer service is an absolute joke! Rude executives who will not transfer the call anywhere..not even to supervisor. All the time they are in meetings. If you are offered a call back from them, call will be disconnected within 2 rings before you can even pick the phone to say Hello. Then they update saying customer did not answer the calls. DISGUSTING!!!
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Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJU1414 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care