Tikona — Cannot get them to disconnect.

Address:

Mumbai City, Maharashtra

I have been asking to get RID of the nonworking utterly unprofessionally managed Tikona internet connection since june 26th. Have not used it for a week. The rains made sure there is no connectivity and the technical team is always busy on other calls, making me wait for an hour and more only to get disconnected. This went on for the whole of 24 hours. And I decided I dont want the connection. I tried connecting on June 24. Hardly any connectivity. so on 26th, requested to get the connection off. AGAIN on 4th July, spoke to the customer executive as well as send you guys an email. Then I get a call from you guys again. and I HAD SPECIFICALLY ASKED THE CUSTOMER CARE PERSON THIS AFTERNOON THAT I DO NOT WANT THE CONNECTION AT ALLyet I get this mail. NOwhere Have I given you guys a second chance. NO where do I want to be your customer, never ever. and yes, anyone and everyone will be warned from not getting into any kind of communication even, let alone get a connection from you guys. Believe me, this. worst customer care EVER. PLEASE GET IT DISCONNECTED ASAP. I got another call in the evening, once again trying to sell me the idea of keeping the internet. I dont want it at all. Then he said that I had requested the disconnect yesterday. while I have never done such a thing. I had requested it on saturday and was promised on personal assurance of that customer care person that it will be done in 24 hours, same as the last week. Today this person on his personal assurance said the disconnection will be done before 9 pm today. This is yet to happen. YOU REALLY NEED TO HIRE BETTER CUSTOMER CARE PEOPLE. How can India shine when we are doing such a sloppy job?