Tikona Digital Networks Complaints & Reviews

Hi, I lodged a disconnection request to tikona customer care on June 11th which after so many telephonic conversations got accepted by them. I received the disconnection request acceptance mail from Tikona but they have been billing me for past 2 months even though I haven't used their services at all after their disconnection request acceptance.

I had opted for Tikona plan - ADBiBM4M950 (4 mbps till 50GB, 512kbps afterwards) on 6th July 2015 with payment mode as Credit Card and for a duration of 3 months for which the final amount was ₹ 3534/-. I had not received my password so had to go through the password recovery process after which I could finally login and since then I've been facing fluctuating speed where the max speed that I get most of the time is between 0.8 mbps - 1.5 mbps. So to notify Tikona about this issue, I first contacted them via email after which the next day they sent me a guy's name and no. (Mr. Praveen N.G., [protected]) along with a Service Reference Number - 6262681. I had been trying to contact him for about 2-3 days but he would either seem busy or not attend to my call at all. Then again I contacted them via Email (2nd try) but no reply. Then I went to contact them via phone and the guy over the other side either just keeps trying to convince me that the fault is on my side or just keeps telling me to do speed tests and then tells me that he'll call me later or the next day after checking out the issue from their side. Still nothing. Again another call made the next day and again the same thing. When I contacted the same guy third time and in a frustrated manner explained him that I have decent knowledge of the working of Network connections and that the fault is not from my side but theirs, lastly he agrees to send over an Engineer to the site. Next day the engineer comes and after doing another few rounds of speedtests tell me that another new Wireless Access point has been installed somewhere near my area so he would bind the Wireless Access device that sits on top of the roof to the new Wireless Access point. After he did what he wanted, the issue seemed to be resolved as I was able to receive near 4mbps speed as quoted in my plan. I asked him when should I call him if any trouble arises and he told me to wait for 2-3 days before calling again as it could take time. Now since yesterday, again I am experiencing fluctuations and slow speed issue. Please help me out.

Hi, I took connection from Tikona Broadband in Pune at end of may 2015( 24th may). Technician came to my place in order to help me in getting started with Tikona Broadband service. He changed the password by himself and provided me the same. One person can log in to Tikona if you have log in ID and Password from anywhere if they have a tikona connection (Which I was not aware at that time). That guy only knows my username and password. My plan is of 12Gb data with 2Mbps speed. bill cycle starts at 7th of month . i was really surprised at the rate speed drops and thought that it might be speed issue for the last two cycles.( i was not using much of net so didnt worried much about it) On 15th july ( just one week after new bill cycle) I was surprised about the speed which was in kbps though my plan was of Rs. 500 with 2mpbs speed and 12.5 GB of data transfer limit. I immediately called Tikona customer care and inquired about my problem. I was shocked when they told me that you have consumed 19 GB data already and exceeded the plan data, that is why you are getting low speed. Then I checked the data usage history, mostly the data is used at the time when I am in office or I am away from my house ( No one else stays along with me) Called up the customer care again saying, i havent used data and still it is shown as consumed. they informed me that someone else is using the data using my credentials, they told me that most data is used using a samsung device and iball router. ( while i dont have both.. only wlan connection) and told me that they cant help me. Details of tikona technician who set my password is :- name : AMIT, phone no : [protected] they are not ready to take action against their employ. while i am supposed to pay for the data he used.( if they can track till the device which is consuming data, why cant the person behind it ???) Please help me in fighting with these fraud people and company. Registered Tikona Broadband id: [protected]

I am currently using Tikona broadband internet, mainly based in Noida.I started using this service from March 2015. But from the first week it started troubling me, I never got promised speed and connection. It got disconnected several times in a day.I registered complaints about this issue several times. Every time I only got fake promises.At the time of installation I noticed the connection issue but their installation engineer told me that the problem will be fixed within few hours.I have raised this issue several times but the problem is still not fixed. It means they knew that the service will not work properly in my place, but to only increase their sale count they have cheated me. Vibhu Prakash Sec-22 C-411 Noida [protected]

Due to miserable network services and poor customer care support, we decided to give up the connection and had given request for cancellation of our subscription on 29-May-2015, Our user id: [protected] and cancellation request No.1-[protected]. Further to this date, we kept following up over phone to customer service, and each time we get a reply that “within 48 hours we will get a confirmation call of discontinuation of services”. We never received any confirmation call. We wrote them emails, for which we did not get even an automated acknowledgement. Above all, on the 7th June and on the 7th July, we received their bills asking for advance payment of rental charges. When we ask customer service about this, they do confirm that we do not have to pay the bill and verbally acknowledge that they observe that we did not use the connection since 25-May. But no action is taken with reference to the discontinuation of services. This is a very sorry state of management at Tikona’s end.

I took TIKONA service on 2nd July 2015 with a pre-payment of 2384. Customer ID: [protected]. Even during Installation I faced connectivity problems but they assured that it will be fine once the installation is complete. But the service took 5 days to even start. From then on, I was not able to the network even for 1 hour. Always while connecting it would show Unidentified Network. On speaking with the customer care, they would simply say that there is some technical issue and they would resolve it within 8 hours. But there has been no improvement. The service has been terrible and am totally agonised at their pathetic behaviour. I would like to terminate the service and I want REFUND of my money as one of their representative mentioned that there is no signal available for my location. If that is the case then why would they provide connection in my area?

My connection number is: [protected] and I have a plan of 12 GB. In the first week of my new bill cycle, my entire data has been consumed. On checking the data consumption logs, I found that it has been consumed between my office hours, when no one is available to use internet at home. Also, I have not shared my ID or password with anyone. So what is the use of providing user ids and password, if anyone can access it.

I had given cancellation request to tikona, on their customer care no.[protected], on 7-May-2015. I was given the request no. :[protected]. As per system details of tikona, my last usage for tikona connection was 22-May-2015. Also, I have paid the last bill generated on 7-Jun-2015 for my customer id no. : [protected]. Even after repetitive followup with tikona customer care, they have not bothered to cancel my connection. And now they have generated my new bill on 7-Jul-2015. Also, I am getting repetitive sms on my mobile no. to pay this bill. Everytime I call their customer care for connection cancellation confirmation, they tell me that my request is in progress. Do not understand why tikona cannot cancel my connection and why they keep on generating new bills.

I hardly have network access and when I have, the speed is not even one tenth the speed I have subscribed for. I have called the customer care more than 15 times and got nothing but wasted my time and money and caused mental distress to myself. The person who took my installation request is not picking up the phone after promising to have this issue resolved in 2 days. I am using my 3g connection now. my client id is [protected].

I took TIKONA service on 5th July 2015 with a pre-payment of 2850. Customer ID: [protected]. Even during Installation I faced connectivity problems but they assured that it will be fine once the installation is complete. But the service took 5 hours to even start. From then on, I was not able to the network even for 1 hour. Always while connecting it would show Unidentified Network. On speaking with the customer care, they would simply say that there is some technical issue and they would resolve it within 8 hours. But there has been no improvement. The service has been terrible and am totally agonised at their pathetic behaviour. I would like to terminate the service and I want REFUND of my money as one of their representative mentioned that there is no signal available for my location. If that is the case then why would they provide connection in my area?

My user id is [protected] for tikona connection registered in the name of AMit Gupta. I am facing frequent disconnection and slow speed. The executives are just delaying the repair, and are also unable to trace the issue. Here is the list of the complaints 1-[protected] 1-[protected] [protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected]

Hi Tikona, This is regarding the collection of device for [protected] . I have not got any call from the person who is suggested for collecting device yet.i called him 2 times, he said, tikona is not mentioned to collect the device.but asked him for techincal assitance.I do not want want technical solution, this is for collecting device. Please do not delay to collect the device. Please note i am vacating my house..kindly treat this as urgent one to collect device and also make arrangement for full and final settlement. Murugan

I have been using this TIKKONA broadband for 4 months where I used to get issues and then it gets resolved after complaining. Later I got an issue which was intermittent and there was no resolution and I asked them to disconnect my connection. But they are now asking me to pay 1330 rs. I have not used for the last three months and they very well know this is in their data . Please investigate and stop this frauds from the company

Dear Tikona Team, I have taken your connection having a faith in your company, but your unprofessional attitude towards your service and cheating people has forced me to write a complaint in this forum and also in consumer complaint forum. I had taken your connection on 23rd feb-2015, wherein your sales personal has given the false promises about the network coverage etc. He had assured me that the area is under feasibility and had asked me to do the payment of approx. Rs 2247 for connection activation. I had taken 4mbps plan and to my surprise very rarely I got that kind of speed otherwise it used to be in kbps only. After taking the connection i had started getting frequent disconnection, frequent network downtime, I had registered a complaint to customer care executive and had been assured that my connection will be up and running in some time i.e. within 24 hrs. But to my utter surprise i started getting the above state problem very frequently and i have to say than my network was up hardly for 20 days in two months and only for say 4-5 hrs a day and for rest of the time it used to be down and speed was useless. I kept on registering the complaint and to my knowledge i have made the complaint more than 100 no. of times to customer care and even to talk to customer care i had to wait for atleast 15-20 mins to get connected. Still i had a hope that issues will get resolved. Then in one of my complaint their technical desk associate told me that my area is not in feasible region so you will keep on facing such problem. Then i told him to disconnect the connection, and then they said that they will arrange an engineer’s visit for which I had to do the follow up and had to call their engineer at least 15-20 times. After his visit he also said that area is not in the feasibility range. If the area was not in feasible range then company should disconnect the service by themselves and to keep a faith in customer they should refund their money but nothing happened. So i wrote an email to them for the disconnection since they were not able to provide the service properly and had asked for the refund. Now my questions are: 1. If the area was not under feasible range why did they give me the connection? 2. After giving connection why there customer executive has kept on lying that the connection issues will be resolved. 3. IF the area is not under feasible region i am liable to get back my deposit and amount given to tikona. After couple of months now i have started getting calls from there executive and their legal team or I should say their goons to do the full and final payment for the services that i could not utilize. I am being threatened by their Legal Manager Mr. Patil that I will be jailed for 3 months and i had to pay some penalty in a very abusive language. I feel very depressed and harassed by tikona executive and their legal team. He has threatened me for notice and police procedures and said “apne baap ko bula lena.”. Being an honest citizen of India I feel being cheated by such fraud people who have hired such goons, its very pathetic to see such an unprofessional behavior of such company. Now please suggest what should be done. Now i am being asked to pay approx 600 Rs, i know its not a big amount but why shall i pay for non service and such unprofessional company.

user id is : [protected]. Name. : Jayesh Prajapati Mob no : [protected] l Hi, My account no is [protected] me really sorry that i dont understood tikona service and takes ur internet. pls forgive me and disconnect my internet. that was my biggest mistake of my life that i join world best cheat company where them internet never work continues and i complained on 25-06 and makes every complain but every time false commitment and why u running this stupid IVR system which tell me " we made a note and call u in 48 hours ". u know ur system tell me after 6-8 mins. who pay charge of my mobile bill for that 6-8 mins. now me too much tired with ur service pls disconnect my service and let me go and u also need to make note me not going to pay any outstanding after tomorrow ( u have. give me waver for those days which days ur internet not works) rest of me ready to pay. but this is my final decision pls take our all dabbas from my home. and let me allow to take other internet

id- [protected] sir i took the connection last month but now its horreble for me ... even i could not use net half an hour properly. i want to disconnect your service and refund my money with no choice.. your company had cheat me... enough now...

Hi Sir, I am a new customer of Tikona and using it for last 1.5 months and sorry to say this but my experience is horrible with Tikona. ISSUE is" Connectivity breaks on regular intervals, I am not able to use internet continuously for an hour, If any chance it got connected the speed I received is so poor that I cannot use it. Most importantly, I have written more 6 complaints and had called your customer care almost on daily basis but no one is solving the issue. Even I didn't recieved any revert on any of my mails. I didn't receive any communication from TIkona regarding any of my online complaint. Even Tikona has closed all my complaints which I registered through customer care dept without concerning me or without giving me any permanent solution. Screenshot is attached to show the speed I am getting while My plan is 4Mbps. and they took the payment for 2 months advance.

I am a new customer of Tikona and using it for last 1.5 months and sorry to say this but my experience is horrible with Tikona. ISSUE is" Connectivity breaks on regular intervals, I am not able to use internet continuously for an hour, If any chance it got connected the speed I received is so poor that I cannot use it. Most importantly, I have written more 6 complaints and had called their customer care almost on daily basis but no one is solving the issue. Even I didn't received any revert on any of my mails. Screenshot is attached to show that what speed I am getting and funny part is I am getting this speed when I have already paid for 4Mbps plan.

I have been seeking disconnection for a month as the service is extremely shabby and the technology clearly prone to routine failures. I have sent at least 5 mails requesting disconnection and I have had little success. Extension of my connection appears to be the intention of this company, such that the company can seek payment from me for ever. Tikona has provided a connection that does not provide the stated speed (when the connection is up), the connection prone to frequent disconnection, Several emails and phone calls have been made. Field staff have been contacted. I have disconnected the service from my end by unplugging the device and connection. Details can be provided upon request Rajat Roy Chaudhury Use [protected]

In dec2014 we requested tikona services by calling on their customer care number to disconnect our connection due to bad connections. Still they forced us not to cancel but we insisted on it and they agreed that our connection is cancelled. Still from Jan 2015 they started sending usual bills as i already have personally disconected all the wires on 30 Dec 2014. In april i got a call from one named Alka Mishra as Advocte ([protected]) to pay the bills, after explaining her all details she agreed once i paid these further charges i will get NOC from Tikona about cancellation of my service. but after my Payment even she is not responding and Tikona customer services number is just useless as no one attends any calls. I also have messages sent by Alka Mishra tat i should make payments. And i again fear they will play the same trick again, cause still they are sending bills.