Tikona Digital Networks Complaints & Reviews

From: Shridhar Sharma Sent: Saturday, July 18, 2015 16:05 To: J Nair; Customercare Subject: Re: Application for disconnection user id [protected] REMINDER On Fri, Jul 10, 2015 at 4:23 PM, Shridhar Sharma wrote: Dear Mr. Jaykrishnan Nair This request has been pending for months. Could you please get my connection disconnected. You are still sending me the bills. And some people receive threatening calls from tikona if you dont pay them. I know you guys are good at this. But this is my humble request, please get this disconnection initiated and dont send me any further bills. I have already made 100s of calls to your customer care, emailed at tikona care but to no avail. An example of my humble request is below which was made on 23 May 2015. I summarize my request in our National Language, in case english is hard to comprehend. I await your kind acknowledgement on the same. आदरणीय जय कृष्णा नायर जी कृपया करके मेरा तिकोना इंटरनेट कनेक्शन हटा दीजिये जिसका यूजर आईईडी ११११७५१८९७ है कृपया करके मुझे इसके पश्चात कोई बिल ना भेजा जाये। कृपया मुझे कॉल भी न करें के मैं क्यों डिसकनेक्शन ले रहा हु Best Regards Shridhar Sharma [protected] Forwarded message[protected] From: Shridhar Sharma Date: Sat, May 23, 2015 at 7:35 PM Subject: Application for disconnection To: [protected]@tikona.in, Nitesh Soni, bhati.[protected]@yahoo.in, Anunay Goyal Hi Guys After a terrible Internet service experience of almost 6 months. Added with thousands of calls at tikona mails, topped up with no responses from emails aswell. I wish to say goodbye to tikona connection. Please don't call me why what happened. I think I have had enough of your services, thank you so much for sending all bills on time even when Internet never worked for months. I feel pitty for your system even, which reports data usage even when modems are not turned on for days. Also the speeds you mention are a perfect example of how casual a company can be. Your so called "4 Mbps ", you know you speeds indeed match the "gprs " speeds or the dial up connections that started in 1999. You are so damm dilapidated with your service, your speeds and even your responses. It was an extreme privilege to see such archaic ISP providers. Me and my flatmates have always felt so sick using your services. And indeed me listening to your customer service "waiting songs". I'm sure you may not like this on quora Facebook and other media. So please let me know, how much money you need to disconnect this connecrion with immediate effect. I'm still sure I won't get a reply on this, because you would like to keep on building the bill to suck some more hard earned money from our pockets. Warm Regards Shridhar PS: Get well soon tikona Shridhar Sharma Jul 24 (5 days ago) to J I NEED NO RESOLUTION, WHY DO YOU GUYS KEEP ON CALLING ME AGAIN AGAIN. I NEED A DISCONNECTION. WHAT DO U WANT ME TO DO WRITE IT ON STAMP PAPER. DISCONNECT THIS CONNECTION I AM NOT GOING TO PAY YOU THE BILL DISCONNECTION DISCONNECTION DISCONNECTION DISCONNECTION DISCONNECTION DO U GET IT I DONT NEED YOUR BROADBAND. Shridhar Sharma Jul 25 (4 days ago) to J Again I'm saying I will not pay the bill. I have already mailed several times that I need a disconnection. Shridhar Sharma 8:56 AM (5 hours ago) to J Nair Despite my numerous mails. You guys seem to be stoic. My next mail would be involving more people and some social media posts showing all these mails. Plus i have 2 friends using tikona, i'll make sure they also file a disconnection request, now that you guys are literally trying a loot. I hope you remove this connection or I'll be lodging an FIR very soon.

This is the worst connection in chennai. this Tikona is doing big scam in Chennai and in many cities . Please ppl trying to take this connection please get aware of this fraud company trying and cheating and cheated many ppl already. I want to put cheating case on this Company CEO (Prakash Babji) they tell different plans 2 4 MBPS speed but finaly you get only 200 to 512 KBPS speed. I m facing this issue from January2015 ...i dont any other broadband in my area ..so i m going with this. but they cheat cheat ...please dont go with TIKONA if you any other option to go with. Thanks, [protected]

Dear Sir, I have Tikona Broadband Connection vide service No.[protected] at Plot No.183, Hi-Rise Meadows, Mallampet, Bachupally, Hyderabad - 500 090. I was not happy with the quality of the service and requested to close the connection by mail on 15th June 2015. They called several times and forced me to continue with the connection. They sent me bill dated 15th Jul 2015 for the period 15th Jul 2015 to 14th August 2015. They are asking me to pay for the period I didn't avail their services. I paid extra money for the period 16th Jun 2015 to 30th Jun 2015. Please take necessary action to ensure that the amount billed during 16th Jul 2015 15th Aug 2015 is reversed. Thanks, Satya Thanks, Satya

Dear Tikona Team, My tikona ID is [protected]. i have already registered complaints but still no action is taken against those people. Can i please know the status of my case. Your full and final might be happening at your end but the end date seems to be endless, but this is for your information that I want refund of my complete payment as the service you have provided/rendered was of very poor quality and on top of that your customer service is worst. Again I got a call from your goon Mr. Patil from Mumbai saying that he is issuing a warrant against me. Requesting you to stop threatening people otherwise you might get into trouble, you can see that there are thousands of complaint against your service and customer behaviour. Just to remind you that you are existing because of customers not vice versa. So treat your customer with some respect and solve there issues instead of giving them threatening call. When i enquired about your so called Lawyer Mr. Patil regarding his information he has disconnected the call. Now i am force to escalate this matter to the higher authority in India (of course not tikona useless customer care and grievance cell) and ready to face all the challenges. Regards, Ashutosh Sharma [protected]

My customer ID is [protected] and raised disconnect complaint on 7th July. I am regularly gettings call from Tikona every week on disconnection, not using internet etc. Today I even got bill for month internet was disconnected. There customer care is never reachable and no replies from [protected]@tikona.in

My Internet is not working from last 24 hours and nobody in Tikona gives a damn about it. I am a Computer Engineer and I can't live without Internet even for a minute. Tikona is seriously the worst Network Service Provider I have ever seen.

These two network providers are very worst in service and customer support. They dont have stores in Chennai and even technical team in chennai. First i took the MTS connection, after two days the connection is not working i keep on calling the customer care team but none of them are answerd the call, they keep on telling like we will send our technical team, but no one contacted me to resolve the issues. Tikon is also similar like MTS. So pls pls pls dont purchase these two network provides. They are cheaters and fraud company.

tikona cheating people and putting bill even after i told disconnection and i m not using tikona from MAY 31st but still they puting bill and puting my account active.very worst network i choose in my life, please take this complaiint. i have mail proof of my disconnection. this my number [protected] if they didnt resolve i will complaint a case in MADRAS high court.

I have been using tikona for quite some time. The major problem with these guys is that the internet stops working for 7-8 hours especially around midnight, i work virtually and this is a major issue. I have lost quite a lot of money because of this. They don't even allow waivers because minimum time for waiver is 24 hours but i have paid for 24x7 internet and come on this is 2015! 7-8 hours is ridiculous. Either there tower is damaged or they are going under maintenance. The fastest way to even reach these guys (not toll free numbers) takes atleast 10-15 mins. I have to wait 30 min on the phone just to hear them say we can't help check your connectivity tomorrow. And if you i am late on payment they just call incessantly to let me know that i am behind on my payment. Perfect customer service.

The problem is not only with connectivity, the speed is of concern as well i have paid for 4 mbps and most of the time its 2-2.5 mbps that is not what i paid for...

And everytime i say that i don't want your connection they just tell me sir it won't happen again..and round and round..probably this is the last month and i will be switching to a different vendor.

My consumer ID is[protected] and I have been using Tikona (4 mbps plan) reluctantly for more than a year. Although the services were intermittent, I wanted to inform you about the sort of frustration that the customer care and technical support personnel can put us through.

It started with consistent disconnections in last week April 2015, wherein I was told that the downtime was due to infrastructure upgrade. I silently bore the pains of this "upgrade" assuming that I might finally get rid of the intermittent disconnections.
But unfortunately, things did not improve. In-fact, they got worse. I called up customer care several times stating that I was facing a lot of problem, requesting that they send in someone to check the equipment. But the only thing I received were some support ticket numbers in the morning, and another message a few hours later stating that my issue is resolved. I am sure you can track down the tickets that I raised in May 2015; I cannot, because strangely, your customer facing portal doesn't let me view the status of tickets raised by me.
They close the tickets without ever confirming from the customer whether the issue is resolved. And very conveniently, a ticket once closed, cannot be reopened. I actually got responses from your CSRs stating "Sir, atleast it's working now, then why do you want to raise a ticket?"

Tikona user id number-[protected] Compaint id Number[protected] Kindly help me out from this mess- Tikona agents calling from different numbers all the time([protected], [protected].[protected]-) getting calls from these numbers and they are saying that they are calling from delhi civil department, Chamber no 34 they r talking with me with abusive language and harrasing me for payment of - user id no-[protected]- i used thier connection for almost 1 and a half year..but at the their service became very poor day by day and they did not retrive the services, i had given the modem and the accesories of wifi and all to the agent who came to my house- and i paid 3 months advance when they installed a new connection- i told them to manage the outstanding with that advance amount- i am very much stressed because of Tikona Digital Networks Pvt. Ltd. and i want to file a case against them also- kindly manage to Help me out- -Thanking you- Suman Thorat 900, rajeev awas vihar scheme no-114

Dear sir, I am using broadband connection provided by TIKONA(ID [protected]). I am facing serious problems from last few months (more than 4 to 5 months). Following are the list of some compliments (what I can remember, but plenty are there) raised but Tikona closed them without providing solution. Even I have requested for termination of my connection, no response I found. Kindly do needful. Date No# 09-Jun-15 1-[protected] 10-Jun-15 1-[protected] 16-Jun-15 1-[protected] 19-Jun-15 [protected] 20-Jun-15 1-[protected] 20-Jun-15 1-[protected] 21-Jun-15 1-[protected] 22-Jun-15 1-[protected] 23-Jun-15 1-[protected] 23-Jun-15 1-[protected] 07-Jul-15 1-[protected] 19-Jul-15 1-[protected] 20-Jul-15 1-[protected] 20-Jul-15 1-[protected] 20-Jul-15 1-[protected]

Dear Sir / Madam, My user id is - "[protected]"...I am experiencing very poor internet service from the very day I have installed tikona. Every day there is a down time of at least 4- 5 hours or sometimes the entire day. Many a times the engineers have come to sort the problem ... but the problem still persists.I have been using Internets of many reputed companies for 10-15 yrs at my office, but was never facing problems of down time. Here with Tikona I am facing only down time problems. I call up at the Customer Care & have to hold the line for 10 mins after at without any correspondence the line gets disconnected... I waste my time & money. I lose my business because of downtime. Who is responsible for this WORST internet service. For which kind of service are you taking payments from customers like me... & giving nonstop SMS & payment calls. ??????? You want to give zero service & take payment every month from us ... Why should I pay if I am unable to use the internet connection Kindly ensure I shall make the payment only if I am satisfied with Tikona's internet service without down time or interruptions. Don't give payment calls or SMS ...

The Net is working too slow. though it is giving a speed of 1Mbps but it doesn't seems to its just like 256kbps.Apps like Facebook, Gmail are not working fast.And the consuming speed is very fast of tikona in just 1 day 4.5gb have been used all though i haven't download too much of applications. !!

Tikona Broadband is THE CHOR BROADBAND. Tikona Broadband is worst broadband in India (Delhi). Just within 2 days of getting connection (15/07/2015) it has stopped working. 100s of calls to Customer care with no solution every time they say engineer will visit you and problem will be solved within 24 hrs but no body comes, Tikona customer care is sitting there to tell lies to the customers. They show demo service only to take advance payment after receiving payment the service goes down for days without any customer care or technical support from the service provider. Searching the net will only show horrible complaints about this company, they are cheating hundreds of people everyday, TIKONA is sucking blood of ordinary hard working people and is doing it in broad daylight. My customer ID - [protected]

Team,

Please check my previous complaints and its never been resolved. I never got my initial subscription amount 3000rs refunded yet.

It was disconnected due to technical non feasibility.

Call me if you have any questions.

Regards,
Javid hussain
[protected]

Id :[protected]
Again from today. . . Ping is becoming too high n speed is fluctuating, every week. Some

Problem is arising. Pls make permanent solution for this, its really frustrating.
Very poor service form tikona. . . Not expected. . . . . Will request to do correction. . . As early as

Possible. . .

I am really annoyed with the quality of service provided by Tikona. Its highly unreliable.Whenever i need connectivity there are disconnections and pathetic speed.
It gets worse over the weekends.I have a 4MBps connection and at times spped is slower than a 2g connection.Situation improves a bit for a couple of days after complaints but back to square one.

I want to get rid of this and had submitted a disconnection request via E-Mail on 20th July, got a auto reply with promise of response within 72hrs haven't heard back on it yet.

Even called their customer care, who stated disconnection request is not actionable on e-mail, Seriously?

Gave a disconnection request again via phone, still Awaiting an response.

TIKONA DIGITAL NETWORKS PLEASE DISCONNECT MY CONNECTION WITH IMMEDIATE EFFECT DON'T WANT TO PAY ANYMORE FOR AWEFUL SERVICE.

Nitin Chandel
Customer Id: [protected]

Hi, Customer ID: [protected] I took Tikona connection last month and Everyday I was facing connectivity issues. whenever I call customer care, it will take 20 mins to reach them and another one hour to get the internet connectivity. on some days they say that I will get the connection within 24 hrs. I was not able to use the network whenever I wanted to. Two days before I lost patience and raised a request to disconnect the service immediately. They said that I will get a call from disconnection team in 24 hours. Even after 48 hours I didnt get any call. I have paid 2 months advance charges and installation charges(total 2200 rs). Today I called the customer care to refund the money for the remaining days. But Tikona CHEATERS are saying that they will disconnect the service only after 15 days. I am going to FILE A COMPLAINT if they dont disconnect the service immediately and refund my money. PLS DONT TAKE TIKONA CONNECTION. YOUR BLOOD PRESSURE WILL RAISE IN ONE MONTH BY TALKING TO THEIR CUSTOMER CARE. IT IS NUMBER 1 CHEATING COMPANY TIKONA. IAM GOING TO PUBLISH THIS IN EVERY CONSUMER FORUM AND STOP THE COMPANY FROM CHEATING PEOPLE AND TAKING THEIR MONEY

Dear Sir/ Madam, I originally got the connection from TIKONA around in d month of febuary. I paid 2500 which I was promised to get 6ogb o[censored]sage for the first 2 months. Things were really bad from day 2 as I was not getting my connection. I've placed numerous calls with their customer service departments. And to a point were I lost my patience I returned the modem back within a months o[censored]sage and the guy they sent to take back the modem informed me that I would receive my refund within a month sayin thry wud take d money fr the 7gb i used and return back the money for the rest 53 gb which was not consumed by me. From the month on march till July I've been calling them for a refun., they reply me with the same response saying i would receive the refund within a month and till now it just didn't happen. Finally I called them today and told them I would reside this issue to the government and they just ended the call while I was asking them to help me on my money back. This is high rate o[censored]nprofessionalism. I THINK THIS IS MY LAST ATTEMPT TO GET MY REFUND BACK . PLEASE HELP ME. THANK YOU