Tikona Digital Networks Complaints & Reviews

Dear Sir/ Madam, I originally got the connection from TIKONA around in d month of febuary. I paid 2500 which I was promised to get 6ogb o[censored]sage for the first 2 months. Things were really bad from day 2 as I was not getting my connection. I've placed numerous calls with their customer service departments. And to a point were I lost my patience I returned the modem back within a months o[censored]sage and the guy they sent to take back the modem informed me that I would receive my refund within a month sayin thry wud take d money fr the 7gb i used and return back the money for the rest 53 gb which was not consumed by me. From the month on march till July I've been calling them for a refun., they reply me with the same response saying i would receive the refund within a month and till now it just didn't happen. Finally I called them today and told them I would reside this issue to the government and they just ended the call while I was asking them to help me on my money back. This is high rate o[censored]nprofessionalism. I THINK THIS IS MY LAST ATTEMPT TO GET MY REFUND BACK . PLEASE HELP ME. THANK YOU

since i get this connection i am facing problems. i complaint frequently. i got temporary solution for 3-4 hours. tikona custmor care fails evrytime to solve my problem permenantly. worst internet service and custmor service i have ever seen in my life. highly disappointed and i will never suggest anyone. problems 1. Dont get continuous connectivity, only first 2 weeks i got proper connection. 2. every time connectivity issue. every time it take more than 10 minutes to connect neteork. 3. after get connectivity login page also irritates. it also took more than 10 mints to login. all 3 problems i am facing after 2 weeks of geting connection. 4. from last 4-5 days speed issue started and above 3 problems are still unsolved. 5. 2g connection is faster then tikona's internet. my user id is : [protected] from : Surat, Gujarat kindly solve this issue as soon as possible thank you in advance message for tikona : do something to do better custmor support and service othewise you will out of market soon just because of your worst service my rating -1000 out of 10 for tikona guys never go with tikona

I am facing issue with network since last week, and i m complaining on daily basis even i mailed on applet mail, i didnt receive any reply from applet. Customer care are helpless and seniors are always at non availability. This tikona is network which i dont think so work on TRAI guidelines, earlier i have problem and i got to know that problem is due to main tower up-gradation so there is outage in n/w at day time, which shouldn't be like this, Now same there is problem with main tower since a week but no solution till now, I think this n.w dont take this seriously coz as they dont have revenue loss coz of any outage. My customer id: [protected]

I use Tikona broadband. My user ID is [protected]. I am paying for 4 MBPS unlimited and static IP also. However I am experiencing very poor connectivity (Lot of packet drops) for last more than 6 months. I have registered several complaints, but they are closed without attention and resolution. Now I feel like I am staying in 3rd world country.

Tikona Digital network fraud company hai.esa net hamesa slow chalta hai or eske customercare wale usse bhi jada mhan hai .aap jab bhi call kro ge bas apko ghumate rhe ge bato me or bole ge plzz wait for 8 hour. or ese bhi kam nhi chale ga to bole ge apka net secondray policy me hai esliye aap ko sirf 512KB ki speed mile bt inki speed 0.05KB ki hoti hai...plzz guys never take tikona broadband.

Tikona is harassing customers in big way. Trai has to cancel tikona license. No corporate ethics no business it is cheap company exist to harass customers.

Even after reading such comments i took tikona thinking that things would have changed. My bad day i booked tikona and suffering now to disconnect my connections.

Even after 2 months they are not disconnecting my plan. They keep sending bills.

How tikona works?
- they give you connection in 2 hours!
- when you browse you get 800kbps but you pay for 4mbps!
- when you call them your speed will be better for 2 days again it will be back to 800kbps
- when you ask them to disconnection they will tell 15 days process blah blah
- they says they will call you back but never calls you! You get missed call or drop call
- everytime customer care executive asks sorry 100 time but no use
- even after 2-3 months of disconnection request you will get bills
- if you dont pay fake lawyer will call you from delhi asking for money for the service you have not used in bangalore for mumbai based company!
- you will lose hope in our system and harassed by recovery agents!

If government setup enquery in this matter with trai or consumer protection agency take this up and throw tikona out of business then only peace prevails with 1000s of customers who got cheated and harassed by tikona

If you want reach out to me mail me at: [protected]@gmail.com

Hi have connection since 3 yrs of TIkona (unfortunately), this internet provider is worst on this earth...mark my words on this. I m trying to reach internet customer service team since 4 days, no response. They do not register your complaint as they check something from backend (actually they dont check anything). I told 100 times my internet has no connectivity, since they say everytime, its working fine from there end and they cant take any complaint. This time its heights, since 7 days no internet connection and customer executive tells me i[censored] want to get your internet fixed be at your home in my working hours ( 10-6) or else do whatever you want, i am least interested. His name is lal singh I know nothing will happen (we live in a country where you pay and nothing happens), still this is my last move on this.

Worst Internet service provider ever, I was using this service since last year but as their internet service does not work most of the time, it get disconnected any time and when we call them they say some technical error or maintenance activities going on. I don't know what maintainance they do every now and then but still internet does not work.
Any ways, due to this we decided not to use their service and disconnected it permanently. we informed them that they disconnect from their end too. But later they send bill for which we did not even used any internet. We told them about this and they answered us that " Connection nikla nai hai abhi tak to bill pay karna padega".
I mean what the hell, why should I pay for the service which I did not even used. No one will pay.
But this people continuously emailed me and called again and again for payment and I told them the same thing every time.
They then told us that they will take legal actions.
For the amount of Rs. 1200 they filed a police complaint against us.
This is ridiculous.
I am really frustrated with this people and their service.
Useless people with worthless service.

Hi! Tikona ID : [protected] Been using tikona from May 18, 2014 Service has been always disappointing and never worked most of the times. Finally when it was too much after making hell no. of complaints with no response from toll free we decided to speak to manager of tikona services, coimbatore He promised us that he will waive off our two months bill and send enginners to look into the issue of net connectivity at our place. Thus we paid Rs 1000 after saying that if the same issues persist we will discontinue the service. No engineer came till date to resolve the issue. Wasted time in calling customer care and all in vain . Coimbatore tikona manager said he will get back to us every time we called him but never did.But he made us pay rs 500 saying that he will solve the problem. We paid the money, It was reduced from the bank account but Tikona people claim they nerve received any payment. Every month these people kept generating the bill even though we don't use it claiming that that internet data is being used. Now i get a call from " [protected]" claiming to be an advocate and asking me to pay the bill otherwise she will take legal action.

I am following tikona from last 1 months because of regular disconnection
wrote them e-mails, called them 100 of times, but no resolution.
and they end up with high bill amount.

I have been facing connectivity problem since last month but tikona is not responding to my problem.

Dear Sir, I have taken leave from office for my exam preparation and I was dependent on the internet on major portion of my exam preparation. But due to unavailability of internet on 2/6/2015, 4/06/2015, 06/06/2015, 08/06/2015 and 12/06/2015 I have to skip two exam as I was unable to complete my preparation due to poor internet services provided by Tikona even after my continuous complaints. This wasted my 6 months and exam fees and the the number of leaves that I have taken from the company. I have their customer care number which are [protected], [protected],[protected]. I have complaint so many times to customer care person and even talk to their Sr. manager but all in vain. I have made 6 complaints in 10 days span and every time they took around 12 hours to resolve the problem on an average resolution time. I have made complaint on 2/6/2015, 4/06/2015, 06/06/2015, 08/06/2015 and 12/06/2015. And some of their complaints numbers are 1-[protected], 1-[protected], 1-[protected]. I have the audio recording of the complaints which of all the days which I can show if asked.

User I'd [protected] of Tikona digital networks has not been working since last 5 days and several times complaint has been made through phone[protected]to the service provider. This is a recurrent problem once in every 2-3 weeks and no permanent solution is being provided by the ISP. Despite so many complaints no action has been taken by the service provider even though charges being paid for the whole month timely on regular basis from our side.Please rescue us from this periodic harassment.

I have taken Tikona Broadband ADBBM1M450 I paid 2 months advance payment, first 15 days it worked fined after that every day there is disconnection have complained to them more than 10 times but no person has visited my place yet they are least bothered about customer once there was no net for 1 full day all my work is online and I cannot be without internet even for a minute but this people are not taking care of there customers.

Hi I have complaint tikona many times about my internet connection but they are not able to resolve the problem.Then i have request them to disconnect but till now no action was taken and they send me the mail for bill payment also that i dont used.

I want to get rid from the connection from the second day but they told me that they will resolve my issue but no correct response from their side.

Please find My details below

BAN :

[protected]

Payment Amount (Rs Ps):

2622

Payment Date :

[protected]

Payment ID :

1-[protected]

Transaction ID* :

[protected]TPC[protected]

Payment status :

SUCCESS


On 24 june

I have take the connection on 13 June and on second day i give a complaint regarding removal of the device.
I got a call from you and even after that i did not get the resolution so now i did not want any discussion on it.

And what it means you are going to charge me.
The installation person has to say to me that we can able to provide service here.

Its your fault,

Take your device ASAP and return my money otherwise i will go to consumer court against you.
I have all the records that due to you i have wasted lots of time on you.


[protected][protected][protected][protected][protected]---
On 23 june

Hi there,

From the day one i am getting the issue on my internet connection.

complaint ids are.

1-[protected]
1-[protected]
1-[protected]


And i am frustrated of contacting to the service support.

Everyone is just for closing the open cases there they got.

The person come to provide connection is very humble on the day one and when he comes and show the speed it comes around 3.5 mbps so i give payment to him and get the connection.

After 2-3 hours network says "Unidentified network" when i called him he says i will not able to come please contact customer care he will resolve your problem.

After insisting he says he will come tomorrow in the morning and when i call next day he did not pick up the phone at that day.

Next day of that day i called him he says i am somewhere else and try to come at 4 PM.
And when i called him at 4 PM he says please contact customer care they will resolve your problem.

I tried to call the customer care and every time after waiting 10-15 mins phone gets disconnected. In the end i write a mail to customer care then after 5-6 hours i got a call from your side.

He said as you are new customer Please wait some time i will resolve your problem.

Next day i got a call from your side of technical person he came and said the location is not proper for the connection and goes.

After some time i again calls to the customer care and they said you will get call from the person from our side to resolve the issue, i didnot get the call next day on monday i got the call from your representative.

he came that day and said around 10 - 15 % signal is coming to the location and please ask your neighbour that is we can put the device on their building and then he goes in the evening when i came i check the location where he wants to place the device i check their is a pole on which the device can be place and called him he said next day he will came.

Today when i called him he said that i did not told him to come and he said he will come at 5 PM in evening and when i tried to call him he is not just picking up the phone.

And today i evening when at around 7:30 PM i called customer care he give me new complaint id.

I don't want new the customer id daily for this simple issue.

Now in the end i got new complaint id with me "1-[protected]" and i want it to be final so i want to disconnect the device.

I want you to take your stupid device with you and refund my money to me which is RS. 2622.

You irritate me and as i am a new customer i didn't want to get more frustrated.

For the frustation from which i am going through please check my mails and my calls on your support.

Refund my money and close the connection.

No reply needed now.

Regards,
Rahul
[protected][protected][protected][protected]--------
17 june

Hi,

I got frustrated from the connection and today when your technical engineer come.
He told me the their is problem in connecting to the Server.

And net cannot connect in this location.

So i want to know why the person from your side come and activate my connection.

I think i am going with the good organization but he came only to pick the money and even did not came again after that to check the problem when i call him.

I waited for 4 days as per your suggestion but i am not satisfied.

So please transfer back my money Rs. 2622 ASAP, including the connection charges as the problem is from your side not mine.

And please take all your equipment's from my place.

Please make your staff more technical when they go for providing new connections.


[protected][protected][protected][protected][protected]
14 june

Hi I got your connection yesterday i.e., on 13 June and getting internet problem for there after.

I try to call your customer care and every time they say to disable and enable the lan cable.

and waiting time is around 15 mins everytime to contact customer care representative.


The person who connected the connection does not pick up the phone for an hour and after that he is saying he is in meeting thats why he makes his phone in silent mode and when i ask that my net is not working he says thats the issue i got from other customers also and he also says please wait for some time the net will come in a while.

I paid Rs 2622 using my credit card and i dont want "chalta hai" net conection.

So please refund my money i give to you and please take all your equipments from my side.

I dont want your connection.

I am happy with my dongle connection which i am using from past 2 years and i am ok with it rather than your service.

Please refund my money to my account.

My customer ID is : [protected]

and please check below for my paymet details

I called tikona to close my connection but I got 4-5 calls from tikona convincing me to not close the connection. I have submitted my last bill and also sent mails to tikona for closing the connection and services but no response came. Now they are calling me for filing the case against me in court for not paying the bill. My ID is [protected]

I called tikona to close my connection but I got 4-5 calls from tikona convincing me to not close the connection but no response came, I have submitted my last bill and also sent mails to tikona for closing the connection and services but no response came. Now they are calling me for filing the case against me in court. My ID is [protected]

On 3 jun 15 i registered with company for home internet but after registering my net not worked i complaint them and they said tower feasibility not there so there engineer said problm will not solve so i applied for cancellation they sa8d you will get within 15 days you will get mail but its been more than Month no response from them there call centre are so fake, do fake promise everytime say that will get refund in 24 hr but no response . i fed up sir send many mails no response Please help me to get refund from these cheater company My id[protected] Resgistd mob [protected]

On 3 jun 15 i registered with company for home internet but after registering my net not worked i complaint them and they said tower feasibility not there so there engineer said problm will not solve so i applied for cancellation they sa8d you will get within 15 days you will get mail but its been more than Month no response from them there call centre are so fake, do fake promise everytime say that will get refund in 24 hr but no response . i fed up sir send many mails no response Please help me to get refund from these cheater company

Took connection on[protected] and tikona charged Rs 2000 in advanced for two months & Installation charges. Service engineer took advance and promised within 2 hours connection will be activated after that no information about service engineer & not picking the calls. Waited in till 06th evening no information about activation of connection, finally I raised the complaint about service simply they are given complaint number. Continuous follow up with local team finally activated internet connection on 07.07.2015 evening. after few days net got disconnected again raised the complaint but no one reverting on mail. Again14.07.2015 raised complaints but no response from customer care . finally written the mail to customer care team simply reply not registered mail id . Mail id data entry done by tikona staff.. again rested the new e mail id. Each time there cust care team told me that your issue would be resolved in 24 hrs surely and its now 6 days there issue is not resolved and even I wrote them 3 emails and there is no reply. Every time when I called their cust care they said that our engineer will call you and there is not a single call from their engineer, every time I have to call him.. Customer ID: [protected] Regards Rajkumar N rajkumar.[protected]@rediffmail.com

User ID-[protected] I have through emails / call ask Tikona to disconnect my service since 17th July 2015, but these guys do not reply to emails and on call they say they cannot take request for disconnection and start argument. Much to this they act like they are not able to hear you and frustrated person definitely can't dial again n again. I am sure they just want to foot the bill by not disconnecting although I have told them I am not going to pay a single penny. Please help me to disconnect Tikona Broadband service. Even I copied appellate authority j.[protected]@tikona.in as mentioned on their website but only received acknowledgment but no reply. I received the acknowledgment vide below nos- 1-[protected] 1-[protected] Request your help ! thanking you in anticipation Ashutosh Mishra