Now this is frustating, I dont know why you guys dont update the tickets properly, each and every time i get a call to ask for the technical issue, when i have already communicated and the engineer both junior and one senior engineer have visited the place. It was told that the latency is quite high because of too much load on the tower and I can go for closure of the connection.
Again today i am getting the call that what is the issue, and engineer will be made available to you. Why again when already the things have been sorted from both end. Is this some kind of a joke that TIKONA Management and Customer Care is doing.
My request number was 1-[protected] and still the connection is working. May I know the reason for that? It was told that I was not reachable, why do you want to reach me when I have already told over several communication that stop my connection. Please just dont give lame excuses and stop during Harassment.
Tikona Digital Networks customer support has been notified about the posted complaint.
Jul 31, 2015
Updated by PrabhatMishra From: Prabhat Mishra [mailto:er.prabhat.[protected]@gmail.com]
Sent: Friday, July 24, 2015 2:19 PM
To: Suspensionalert <[protected]@tikona.in>; [protected]@tikona.in
Subject: Re: Suspension Alert !!!
Hi
Please send someone to collect the payment of 375.09 as stated in below email. I already have a disconnection request for the same.
--
Regards,
Prabhat Mishra
Contact: +91 [protected].
Website: http://www.ipraby.com
Email: er.prabhat.[protected]@gmail.com, [protected]@live.in.
On Tue, Jul 21, 2015 at 1:30 PM, Suspensionalert <[protected]@tikona.in> wrote:
Dear Customer,
Greetings from Tikona!
We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.
It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 375.09 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
• Online Payment:
Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
• Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
• Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
• Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance
Please ignore if already paid
Tikona Care
________________________________________
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
Jul 31, 2015
Updated by PrabhatMishra From: Prabhat Mishra [mailto:er.prabhat.[protected]@gmail.com]
Sent: Friday, July 24, 2015 2:19 PM
To: Suspensionalert <[protected]@tikona.in>; [protected]@tikona.in
Subject: Re: Suspension Alert !!!
Hi
Please send someone to collect the payment of 375.09 as stated in below email. I already have a disconnection request for the same.
--
Regards,
Prabhat Mishra
Contact: +91 [protected].
Website: http://www.ipraby.com
Email: er.prabhat.[protected]@gmail.com, [protected]@live.in.
On Tue, Jul 21, 2015 at 1:30 PM, Suspensionalert <[protected]@tikona.in> wrote:
Dear Customer,
Greetings from Tikona!
We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.
It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.
Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]
Your Tikona Wibro bill of Rs. 375.09 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.
We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.
There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
• Online Payment:
Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment
• Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.
• Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location
• Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –
o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.
o We do-not provide receipts against Cheques
o E-receipts issued in case of ordinary Cash Payment
Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance
Please ignore if already paid
Tikona Care
________________________________________
Please do not print this email unless it is absolutely necessary.
Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.
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but no action, i have tried beg and plead with these guys but they will answer.
At the most they do is give missed call to your number, even if you pick up they will disconnect, if you call back there is no answer .
they will not disconnect your connection and then keep sending bills .. i guess i should now be waiting for some bill collector to call or some fake lawyer to call so that these guys can extract money .
It all aligns with " Anything can happen in India" "It is the land of opportunity "