Tikona — Charging payment after disconnection of services and threatening phone calls from [protected]

Address:Mumbai City, Maharashtra, 400034
Website:www.tikona.in/for-home/broadband-plans

Dear Sir,
This company Tikona is a fraud and provided me a connection in an area where they don't have proper signal. After 3 months of having continuous problems and numerous complaints i decided to remove the connection which i informed them when their person from customer care. Their engineer who came for a visit to my house also said that such a connection should not have been provided to you by the company because there is no signal in that area. But still they sent me the bill for the next month as well. I clarified the error to them several times but now instead of refunding my money, after several months a lady named Priyanka called me today from the same no.[protected] saying that she is a government lawyer and a civil case is being lodged. After checking i found that this is fraud. There are several complaints against this on the public forums. You can see in these links : https://www.consumercomplaints.intikona-fraud-fake-call-from-lawyer-c1119394#c2379621
http://consumercourt.net/topic/tikona-services-wifi-mumbai-fraud-calls-fake-lawyers-to-extort-wrong-money/#post-24416
I am sad as well as anguished at the this fraud company harrasing people like this. Please take action against the same.
Was this information helpful?
No (0)
Yes (0)
Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Karan,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY1007 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Dear Karan,

This is a gentle reminder to follow-up on your concern listed on May 9, 2016. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKMY1007 in the subject line.

Regards,
Tikona Care
Dear Karan,

Gentle reminder # 2

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5782
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information