[Resolved] Tikona — Complaint Against Tikona Broadband Service | |||
Hi, Please help me to file a complaint against Tikona Broadband. I'm using their services for almost a year and since then I'm not receiving the expected bandwidth that was promised to me at the time of subscription. Most of the time, I cannot do my official work due to this issue and this caused me inconvenience. I've sent them more than fifty mails, called them 100+ times but it didn't turn out positive. Now, finally they sent me a mail saying there are some technical issues in this region and therefore they cannot provide me expected services. If this was the reason then how could they take this long period? I received threatening calls from Tikona collection team even after I paid the full amount. I want a valid compensation for my work loss and mental harassment due to this worse internet connectivity. Please guide me to proceed with this complaint. Regads, Tarun Mudgal [protected]--- Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
Hi,
Please find attached statement provided by Tikona team stating that my location is not appropriate for quality services. They have generated September month bill as well but I'm not supposed to pay that as I'd already requested them to terminate my connection by 25 Aug 2014.
Please take necessary action and help me to get the compensation for the productivity impact due to their worst services and informing me after six months that they cannot provide me expected services in my area.
Please find attached statement provided by Tikona team stating that my location is not appropriate for quality services. They have generated September month bill as well but I'm not supposed to pay that as I'd already requested them to terminate my connection by 25 Aug 2014.
Please take necessary action and help me to get the compensation for the productivity impact due to their worst services and informing me after six months that they cannot provide me expected services in my area.
As per this attached statement, Tikona team has confirmed network issues in this area. I have suffered with this network connectivity issue since I subscribed Tikona connection.
Due to this connectivity issue, there was severe impact on my work and efficiency. I called to Tikona technical support team 100+ times and no any satisfactory corrective step was made. They should have confirmed this connectivity issue within one month but due to their business benefits, they avoided to do so and forced me to suffer with their unreliable service. They have provided total waiver up to 1000 Rupees near around that does not seem to be promising as compared the loss I bear.
I want a legal complaint to be raised against Tikona team. I would be happy if this complaint helps other broadband users to prefer other broadband service providers over Tikona. I would be happy if this complaint spread awareness among other consumers and they also fight for their consumer rights.
Due to this connectivity issue, there was severe impact on my work and efficiency. I called to Tikona technical support team 100+ times and no any satisfactory corrective step was made. They should have confirmed this connectivity issue within one month but due to their business benefits, they avoided to do so and forced me to suffer with their unreliable service. They have provided total waiver up to 1000 Rupees near around that does not seem to be promising as compared the loss I bear.
I want a legal complaint to be raised against Tikona team. I would be happy if this complaint helps other broadband users to prefer other broadband service providers over Tikona. I would be happy if this complaint spread awareness among other consumers and they also fight for their consumer rights.
★ registered complaint here http://pgportal.gov.in/ ★★followings steps you have to follow to registered related your problems★step 1★Lodge a Grievance★Step 2★Public GRIEVANCES★step 3★ Not Known/Not Listed★step 4★Department of Administrative Reforms & Public Grievances ★step 5★ Grievance Category>>> Central Government or State Governement ★★fill your details original and your problem might be solve soon ★★registered complaints 60 times on PGPORTAL★★Please read :- first status of received grievance then date of action then under process in pgportalyou can check check status of pgportal complaint on view status optioncomplaint daily basis 2 times per day ★
sir
I was using the tikona internet service for the last 5 years. I stopped using the internet service since aug 2105. I requested tikona customer care service to close my account but they sending bills regularly even I am not using their internet service. I am getting threatening calls from their collection team also. they threaten me in the form of advocate and told me that my all bank account, all govt proof will be seized. At last I paid all outstanding bills. even then they are sending bills. how I can get rid of tikona service. my user id is [protected]. Please guide and help me.
[protected]@yahoo.co.in
I was using the tikona internet service for the last 5 years. I stopped using the internet service since aug 2105. I requested tikona customer care service to close my account but they sending bills regularly even I am not using their internet service. I am getting threatening calls from their collection team also. they threaten me in the form of advocate and told me that my all bank account, all govt proof will be seized. At last I paid all outstanding bills. even then they are sending bills. how I can get rid of tikona service. my user id is [protected]. Please guide and help me.
[protected]@yahoo.co.in
Hi, My name is Anmol,
User Id - [protected]
I am one of the User of Tikona Broadband.
And had a worst experience even after given so many calls and email to revoke my connection because of low / no connectivity.
Still they have charge me regularly and now they have sended me a Notice and threatening me with so many calls from [protected](Advocate Rajiv).
Not sure whether it is true or as fake as Tikona.
Is this a way to speak to a customer.
Highly fruatated and would never recomend to anyone.
Regards,
Anmol
[protected]
![]()
User Id - [protected]
I am one of the User of Tikona Broadband.
And had a worst experience even after given so many calls and email to revoke my connection because of low / no connectivity.
Still they have charge me regularly and now they have sended me a Notice and threatening me with so many calls from [protected](Advocate Rajiv).
Not sure whether it is true or as fake as Tikona.
Is this a way to speak to a customer.
Highly fruatated and would never recomend to anyone.
Regards,
Anmol
[protected]
Worst and fraud service provider I had ever seen. I am not getting any connectivity from last10 days and they were only saying that engineer will come. Neither engineer came nor issue gets resolved. I want to go to consumer court for same.
Hi,
I would like to mention the issue I am facing with Tikona customer care. I am not using their services from last 6 months but they are continuously calling me for paying an amount of approx. 1300. They are showing their non professional behaviour and treating like I have done a big mistake.
Please help me in resolving this mess.
I would like to mention the issue I am facing with Tikona customer care. I am not using their services from last 6 months but they are continuously calling me for paying an amount of approx. 1300. They are showing their non professional behaviour and treating like I have done a big mistake.
Please help me in resolving this mess.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKAU2039 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care