Tikona — Continuous interruption of services and bills

Address:

Gurgaon, Haryana, 122002

Writing this on a public forum is the only last step came into my mind after being badly harassed by Tikona. It's been around 3 months now that I haven't got proper internet connection at home. Have registered more than 50 complaints with Tikona's customer care both through emails and phone calls but never got any resolution. Bills are keep on generating and hitting my mailbox for the services I never enjoyed. Once they said my location has the network problem and should be resolved in 8 hours but sadly 3 months have passed. I had also requested them to discontinue my connection which also never happened and I'm continuously charged. I tried reaching out to their local engineers the contact no. of whom was given by the customer care itself but thy also never responded positively. I'm surprised how a company like this is surviving in such a competitive market? I would have happily gone to another company's connection but holding myself just because Tikona has not stopped the billing process yet. How can this company fool around us and mob like this? I have afforded the business loss incurred because of the sick internet connection provided by Tikona. There were several complaint nos. given by the company, sharing with you the latest one: 1-[protected]. Need a solution ASAP. Thanks, Harshit Agrawal