Tikona Digital Networks Complaints & Reviews

I raised a request for disconnection in December. I received mail that my rental plan will be stopped from 7th Jan and I will be getting 10 GB free data after that, I will be charged 2 paise per MB. I have paid bills for 7th Dec to 6th Jan.

I am not using wifi after 6th Jan only. Still, my bill is generated for Rs 209.16. Tikona staff call and ask to pay. They say to take the plan then we will waive off. If my data usage is 0, then why my bill is generated? I have downloaded my data usage and no usage is after 7th Jan. Then also, getting emails and call for paying. After confirmation, Tikona staff says that as I have 0 usage my bill will be waived off, but no action has been taken till now.

Please disconnect the connection on an immediate basis and update my bill to 0. Then, ask your engineer to collect wire, etc. Tikona Employees call 3-4 times asking to take a connection. I don't want to continue also, they are charging unnecessarily without wifi usage

Tikona id - [protected]

Tikona is not closing/terminating my account even after telling so. It’s been a week since I informed them of my termination request through. But everyday a new agent calls & tells me to hold my connection instead of my request for termination.

Also all the dues have already been paid for. I’m disconnecting the connection with a month in advance.

I took a 3 months tikona connection in aug 2022 and asked the company to disconnect it after 3 days since there was no network and the speed I got was way below the promised bandwidth. Raised many complaints, they sent engineers for 15 days, tried various systems but nothing worked. I did not use their connection even for a single day and returned to my previous vendor. I asked for a refund and asked them to disconnect the service. Let alone refunding, they forcibly kept my account active and now they are sending me bills to pay. I have all the emails and call records to their customer service to disconnect my services. They sent an engineer to take off the wire too but kept the account active. This company is a big cheater, there should be a strong cheating case registered against them and they should be banned from doing any business in India.

Hello sir madam whoever you are.

I already paid approx 75% off my actual bill amount but you suspended my services due to not paying remaining amount of Rs. 700 which is not possible due to shortage of money and I am not be able to pay the remaining balance before 18th of this month.

I requesting you please activate my internet service as soon as possible otherwise I will not pay the remaining amount and discontinue your services for future as well. Because your competitors offer me better service and their plans are also very affordable.

Service Id: [protected]

Best Regards,
Arif Ameen

Frequent disconnection and slow speed

Dear Tikona Team (To whomsoever it may Concern),
TIKONA Service ID No [protected] & Billing Account Number[protected]
This is to bring in your kind attention our complaint on your services (reply to mail shared from [protected]@tikona.in and demand letter from Halai and Co.)

History of Issue -
Tikona's marketing executive was constantly contacting us with offers and trying to make us avail services by assurances...

Hi,

I have informed well in advance to Tikona to cancel my account but still they generated bills and now a days I am receiving calls saying that we are lawyer of Tikona from dilhi and using abusive language and asking to pay the bills.
Kindly look into it.

I have attached photo as well.

I used to live in Pune for couple of years and there after some local internet service providers (ISP), I switched to Tikona. When I got relocated to the other place, I had tried calling multiple times to cancel my connection as I won't be needing it anymore. But none of them responded and no one called me back. After trying this for couple of weeks, I finally had to put up an EMAIL that, "kindly cancel my connection as I am relocating"....

I live in Rajkot, Gujarat. I was using Tikona services for some time. I didn't want to go ahead with the next renewal so when I got a mail from the company for payment for the next cycle, I told them I want to discontinue the subscription. I talked to the customer care about the same over call. They kept on giving me some other offer, but I didn't want to continue and told them to disconnect my subscription. After that I got another mail...

Engineers and the company are not resolving the problem and it's been a month since I am facing this issue. There is no sense of resolution at all.

I have paid the company 6 months in advance and since a month internet is not working even the engineer that had visited are clueless and I am unable to contact or register my complaint. I have been a customer for year's never experienced this before.

Hi,
user id- [protected]

I already requested to disconnect my Tikona broadband service at Gandhinagar, Gujarat

I haven't used their service since 31 July 2022 and have not opted for any auto-renewal, The plan was prepaid with 50MBPS which is already expired.

For that plan, I already Paid 5200 in advance. I haven't requested any renewal or auto-renewal. Also asked their representative to disconnect the service. But no reply.

If this service was postpaid why they charged me 5200 and then provided a service? and now asking for the bill amount else legal action has been initiated!

I am requesting the authorities to take the necessary actions.

Now they are calling through some lawyer to harass me to pay the bill which I had never used after.

I had made a disconnection request for tikona since last 10 days due to speed issues at night majorly, also range issue in my multi storey house . Engineer already checked and told that issue been from backend On my 60mbps plan, max i get at night is 40mbps and 30-35 mbps at night, I have installed 5G connection of some other brand already now so no need . But tikona customer support is pathetic as we cannot call them and talk to them, only...

Hi,

I live in Indore and was using Tikona broadband. Stopped using their services in June, powered off, disconnected and packed their wifi modem to be collected by them. I sent mails to customer care for disconnection on Jun7 and Jun23, but no action from their side. Then I got mail from [protected]@tikona.in regarding outstanding amount of 440.98. Then yesterday I got call from Adv Meenakshi Tiwari who said she is speaking from Civil court and asked me to pay immediately to avoid legal proceedings. Today I paid that.
My only request is to have immediate disconnection and be over with this worst nightmare.
Tikona id: [protected]

I'm reaching out to you on behalf of my aged father, XXX XXXX and he has been waiting for his refund for last 6 months.

Background- My father had signed up for prepaid Tikona's internet plan and due to performance issues cancelled the services in March 2022. As per the process, we submitted all inputs via the app, sent messages but till date we have not received any refund. I have personally tried reaching out to customer service via phone but was not successful as all roads lead to app & there's no action. It's very frustrating for not getting a closure and being taken for a ride

I hope you agree with me that your company is not wanting to give services for free and like wise we don't want to let go of our hard earned money & I would request your intervention to resolve this matter at the earliest

For your reference, I'm providing account number

Account # [protected]

This is a request to disconnect my tikona broadband service account number [protected]
I am putting this request since I am moving to my village/abroad and I can’t continue to pursue this connection. I also ask the company and its executives not to call/email me for retention or any other such proceedings.

All my dues have been cleared as I am disconnecting in advance of my connection cycle as on 15th September 2022.

This is a request to disconnect my tikona broadband service account number [protected]
I am putting this request since I am moving to my village/abroad and I can’t continue to pursue this connection. I also ask the company and its executives not to call/email me for retention or any other such proceedings.

All my dues have been cleared as I am disconnecting in advance of my connection cycle.

In April you're customer care department sent a person who told me that no further services will be provided as there's a building construction near your tower which provides internet connection so i asked him discontinuation, but you kept ignoring my request now that I've ended the connection from my end your so called lawyer calling to sue me for the non payment of bill but as I've opted for prepaid plan how it's possible, now I've alot of confessions and photo proof of the building near your tower either fix and check from your side and stop Calling ke and harrassing.

15 sept was my billing date and i have disconnected tikona connection from yesterday, pleas help to close my connection, i have also sent email for the same [protected]@tikona.in

Please help to close connection asap.

Even after various attempts of complaints from tikona app there is no resolution engineer doesn't even visit and confirm resolution very poor service from tikona and engineer is of no use......