Tikona Digital Networks Complaints & Reviews

Tikona is a worse service provider and along with K H Halai and Priya Aggarwal who claims they are Advocate - they send a threatening Letter to Clear Tikona Bills.

I had 20+ emails about their poor performance, who day there are no networks with more than 10+ complaints and I had remanded many times to terminate the service but they kept on charging money instead of not using any service !!!

Note: 100+ emails were sent to discontinue the service of TIKONA still keep your Bill cycle increasing... Be aware of this Fraud and do not ever take a TIKONA BROADBAND SERVICE !!!

Do not trust this fake advocate...

I have requested disconnection from tikona services over legally binding document (email on 10 January 2023) which is not yet replied by them. I want to terminate the connection effective immediately and for saving the future harassment from tikona in name of "outstanding bills" which I read over internet, I want all details on email including the date of pickup of devices and service ending date. They are not respecting my right to terminate their service. I've briefly mentioned in email why I want to terminate the service which has low quality since last 2 years. I do not want to negotiate on the speed or resolution of issue anymore. I have mailed multiple times yet there is no reply from there side . I have paid all my bills before the due date. I mailed about the disconnection prior the due date.
Reply to my email address. DO NOT CLOSE THIS REQUEST UNTIL YOU REPLY MY EMAIL WITH KEEPING ALL THE AUTHORITIES IN CC WITH EXACT TERMINATION DATE.

I had made a disconnection request for tikona since last 5 days due to service & support issues. but not taking response from tikona. So many times mail forwarded to [protected]@tikona.in but still pending. My bill is already paid till July 2023. Not refunding my extra amount.
Kindly take it as disconnection request and refund my extra amount.
id- [protected]

From last 1 month I received calls from some different advocates that my payment is due for tikona services, and they file a court case for this. But I paid all the dues. So what is the issue. Please help me out from these fraud calls....

Hello,

UserID: [protected]

My Internet connection is not working daily between 12 PM to 6 PM. I filed complain many times from Mobile apps but no resolution. Even I tried to connect to customer care services but continuously going on voice mail and after 10 mins they say "GoodBye" without connecting.

If the issue is not permanently resolved in next 1 day, then I am not going to pay monthly bill and please remove connection from my home immediately.

Thanks,
Shyam

Tikona Account UID: [protected]
complaint for connectivity issue is registered and reference no is 1-[protected]

2 days have been passed. but no solution is provided. no one is listening.

Neither on Toll or customer care by email or whaatsapp.
we are losing many things due to internet connectivity..

No response by This company.

I have requested disconnection from tikona services over legally binding document (email on 14 march 2023) which is not yet replied by them. I want to terminate the connection effective immediately and for saving the future harassment from tikona in name of "outstanding bills" which I read over internet, I want all details on email including the date of pickup of devices and service ending date. They are not respecting my right to terminate their service. I've briefly mentioned in email why I want to terminate the service which has low quality since last 4 years. I do not want to negotiate on the speed or resolution of issue anymore. I want disconnection and confirmation of same over email which is valid in the court.
Reply to my email address. DO NOT CLOSE THIS REQUEST UNTIL YOU REPLY MY EMAIL WITH KEEPING ALL THE AUTHORITIES IN CC WITH EXACT TERMINATION DATE AND LAST BILLING CYCLE MONTH ALONG WITH YEAR MENTIONED CLEARLY.

I had raised raised a request to disconnect my service due to location however as per customer suggestion on call they ask me to send a request to "[protected]@tikona.in " by 10th April 2022 because I was moving on 10th April and my billing generated date was 15th of each month, so before my bill generate my connect will be disconnected with no any changes.

So initially I sent an email to tikona on 10th April but when I did not received any updated from them till 14th then I again send a followup email on 14th April on the same email which you can see in attachment and I leave on them.

After a month I got bill of around 300 in next month so I connect them via phone and they said no worries will take care and pickup the item.

Now they are threatening me legally and asking me around 1800 rupees. Could you please look into the issue, why tikona team is not doing their job and not fulfilling their promised.

Hello,

Our user id is :- [protected]

On the date of 25th Nov. 2021, We have purchased a plan of 60 MBPS Prepaid plan because I have paid in Advance, If you have the postpaid plan then We will use the service and then you will ask for the payment but that's not the case.

Moreover, I'm not getting speed more than 20 MBPS and I have raised a complaint many times but that problem was not solved so finally, I have decided not to renew your plan.

On the date of 4th Nov.2022 before renewal, I have sent an email as well on [protected]@tikona.in and clearly mentioned that I was not happy with your services.

I have sent the same email and Attachment to your email id as well.

So after that, why are you generating a bill of 1111 Rs and keep sending Emails & Messages for this payment.

I have also sent 2 more emails regarding the same concern on [protected]@tikona.in.

I have also made a call in the customer care for the same thing,

Here is the case id :- 1-[protected]

I had received several calls (Seems like spam calls), They are telling that, We are calling from Tikona Legal Case Department and We have filed a case against you and you need to pay 4290 INR amount

I've screenshot and sent on :- [protected]@tikona.in

I have received the call from several numbers :-

[protected]

[protected]

[protected]

[protected]

These people threatening me and asking to pay the amount and

After that, I have talked with your customer care as well :-

My biggest concern is, How do they know all the details about us?

Is there anyone who do the data leaking from your company?

This reminds me the Jamtara Series where Bank Employees leaking the customer data.

I've the recording of the threat Call, I've also sent.

Hi,

I received a call from Tikona legal department asking to pay bill or fight against tikona in court. they forced me to pay Rs.2839 for a bill of Rs.1039. they also promised they ll refund 1500 rs on collection of modem.. but then it was their strategy to recover money.. they charged a bill for no internet being used.. and after payment I have sent many emails for disconnection and scheduling a visit to collect modem but there is no response from the internet service
My tikona id is [protected]

Hi,
I have tikona connection with ID[protected]. I am relocating to my village but tikona customer care agent Sameer who is handling this is not sending request for approval. They are forcing me to find customer for them so they can transfer connection to them. I not aware what kind of process is this. This is horrific now it's month I raised request but still they are not approving disconnect request. Request #1-[protected]

My customer ID was [protected]. I disconnected tikona on 15- Nov-22 and return it's modem and everything and got no dues from recovery agent but still I am receiving threatening emails & calls from tikona for dues of 610 rupees. I was using prepaid plan so how the dues is remaining for tikona as I already returned it's belonging also

Hi all. I subscribed for Tikona broadband service plan Preulh_spl for 6 months from Oct'21 to March'22 in Pune. During this period, I changed my address and got the modem/router also transferred to my new address. I called the customer care service for terminating my service in March. One engineer came and took the modem/router in march itself. I again confirmed with a customer care agent from Tikona about any pending amount just in case....

User ID - [protected]

Plan- Prepaid 15th Aug 2022 to 14th Feb 2023

Dec 16 2022 onwards- sector 61 tikona tower dismantle process started and my services got frequently dropped over the days

Last week of Dec 2022 - tower dismantle completed and tikona internet services completely stopped for sec 61, my residence ; confirmed by their engineer and customer support multiple times ; hold audio evidences for the same

Till Jan 21 2022 - customer care executives neglected my mails, calls, WhatsApp support messages, app requests etc and later requested me to get the connection shifted to someone with serviceable area but did not take my refund request seriously at all

Finally sent their engineer to collect entire apparatus, LAN cables, adaptors, router etc ; i submitted it all in working condition, confirmation receipt and engineer's app interface confirmation evidences attached

Customer care and engineer promised refund credited within a week but now I stand ghosted, no mail replies, no callbacks no response from customer care team and til appellate team tikona at all on the refund

I want my refund from dec 2022 to 14th Feb 2023 internet not provided as well as security deposit for the tikona apparatus collected processed without any further delays now

Having continous browsing issue, almost every alternate day discinnection issue is there. very inefficient support.
currently facing issue since last 3 weeks and issue is not being resolved by tikona.

I raised a request for disconnection in December. I received mail that my rental plan will be stopped from 7th Jan and I will be getting 10 GB free data after that, I will be charged 2 paise per MB. I have paid bills for 7th Dec to 6th Jan.

I am not using wifi after 6th Jan only. Still, my bill is generated for Rs 209.16. Tikona staff call and ask to pay. They say to take the plan then we will waive off. If my data usage is 0, then why my bill is generated? I have downloaded my data usage and no usage is after 7th Jan. Then also, getting emails and call for paying. After confirmation, Tikona staff says that as I have 0 usage my bill will be waived off, but no action has been taken till now.

Please disconnect the connection on an immediate basis and update my bill to 0. Then, ask your engineer to collect wire, etc. Tikona Employees call 3-4 times asking to take a connection. I don't want to continue also, they are charging unnecessarily without wifi usage

Tikona id - [protected]

Tikona is not closing/terminating my account even after telling so. It’s been a week since I informed them of my termination request through. But everyday a new agent calls & tells me to hold my connection instead of my request for termination.

Also all the dues have already been paid for. I’m disconnecting the connection with a month in advance.

I took a 3 months tikona connection in aug 2022 and asked the company to disconnect it after 3 days since there was no network and the speed I got was way below the promised bandwidth. Raised many complaints, they sent engineers for 15 days, tried various systems but nothing worked. I did not use their connection even for a single day and returned to my previous vendor. I asked for a refund and asked them to disconnect the service. Let alone refunding, they forcibly kept my account active and now they are sending me bills to pay. I have all the emails and call records to their customer service to disconnect my services. They sent an engineer to take off the wire too but kept the account active. This company is a big cheater, there should be a strong cheating case registered against them and they should be banned from doing any business in India.

Hello sir madam whoever you are.

I already paid approx 75% off my actual bill amount but you suspended my services due to not paying remaining amount of Rs. 700 which is not possible due to shortage of money and I am not be able to pay the remaining balance before 18th of this month.

I requesting you please activate my internet service as soon as possible otherwise I will not pay the remaining amount and discontinue your services for future as well. Because your competitors offer me better service and their plans are also very affordable.

Service Id: [protected]

Best Regards,
Arif Ameen

Frequent disconnection and slow speed