Tikona Digital Networks
Tikona Digital Networks
Customer satisfaction rating: 62%
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5456
COMPLAINTS
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Tikona Digital Networks Customer Care

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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195
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291

Phone:
Phone:
+91 22 6174 9700  [Technical Queries]
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+91 22 4062 9629  [Tech Support]
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+91 22 6119 1700  [Non Technical Queries]
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Customer satisfaction rating
62%
Complaints
5456
Pending
1611
Resolved
2865
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Tikona Digital Networks Complaints & Reviews

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Through this email I want to complain about the unprofessional act by Tikona to disturb our mental peace by threatening us...
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Hello, i have been using a tikona connection in meerut with user id- [protected] for the last 1.5yr.
i have already paid for full year 4 months back but due to personal reasons i have to shift to my home where there is no connection of tikona . i have called them multiple times regarding cancelling my subscription and giving me the refund for the remaining months but they keep deflecting me telling me that i must use the connection for the whole year even if i dont live at that place. i dont know anyone here so cant transfer the connection . all things has been explained numerous times by me but they keep denying me the refund . it has been 25 days since i used the connection . i dont know who to call or complaint is anyone is reading this please help me .
Jan 31, 2021

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    I was using Tikona services. I paid for 12 month. after 1 months they were not able to provide the services and hence they removed the connection and told me that I would receive the refund of money of 11 months. Its been 3 months they have not provided me the refund.
    Jan 25, 2021

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    Tikona Digital Networks customer support has been notified about the posted complaint.
    Dear Subscriber,

    Greetings from Tikona.

    We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

    Regards,
    Tikona Care.
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      We are facing day by day a lots of problem about tikona internet .

      please proper work on that as possible as, otherwise i will remove that .

      satawadi, hadapsar, 411028, pune
      Jan 25, 2021

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        We got a call from Nikita Kalra saying that she is an advocate from Delhi high court and charging us on the behalf of the...
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        I want to change my current plan to STDULH_VAR 15mbps unlimited for 6 months. I tried to do so via MyTikona app but app did...
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        Dear Team,

        I have raised a request in the last week of dec2020 for disconnecting the broadband connection....
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        Tikona broadband is constantly sending mails to return their device to which I had several times written to them to send in their representatives to collect it. But none was sent and now they sending notices from Legacolls may be some legal firms.
        I request you to please intervene and help to resolve the stalemate.
        Jan 18, 2021

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          Hello,

          My User Id - [protected], i have a bad experience with your broadband connection during official meeting on Microsoft Team always shows no internet during meeting, i already complain 5-6 times but issue is not resolved by the service engineer.
          I am not the only single who is facing this issue but my neighbors are also facing this issue in the area of Taktakpur Near Mahaveer mandir, Varanasi.

          So please disconnect my connection and return my money back and please make sure give me a call before disconnect the connect so for i will manage another network.
          Jan 12, 2021

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            It's been more than 2 months now, but the Tikona team is not initiating the refund amount of Rs 1000/- which I've paid as an advance amount (refundable). The installation premise was not-serviceable upon physical check and hence they cancelled my request. I am getting no reply to my emails marked to their refund email support ([protected]@tikona.co.in).
            Jan 11, 2021

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              Respected Sir \ Madam,

              I had requested for disconnection of Tikona service in Jun 2019 to customer care. Instead...
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              Respected Sir\Madam,

              I was using the Tikona Bradband service in year 2019 and i have duly requested for disconnection...
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              I used tikona connection 6 months ago. I taken a 1year prepaid plan in lump sum 6000+. Before completion of my 1 year (i.e...
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              I had paid an advance subscription fees of 1000/- for Tikona Broadband on 4th November'2020.
              On very next day, before...
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              I was informed by the salesman that there's a connection in your area. The technician had different answer. Now you keep my money for not fulfilling the service contract? Why do you take money if you cannot keep up with the service. Even if you do take deposit, you return it in a weeks time frame. Isn't that how it works? Maybe you folks are extra terrestrials. I will have my lawyer deal with you on this. I was looking forward to get a free connection, now it will be through restitution.
              Dec 29, 2020

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                I have opted for tikona wifi plan and a few months before, I cancelled it and the tikona company employee has taken the router also. But today, I got many spam calls from fraud persons saying that they are working in Delhi high court and lodge a case against me if I do not pay the Rs. 1350. They are calling and saying that if the payment is not done within one hour, the case will be filed. I have totally paid all the dues some 7 months before and now I am getting spam calls from a lady saying she is a lawyer. Please take action against this.
                Dec 27, 2020

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                  Many time I face the issue Connected, no internet and it exists for almost a day. Whenever I try to register the complaint...
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                  Had purchased a new connection from Tikona Internet and paid Rs 4123 for an 40 mbps speed. The Installation hasn't been done...
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                  We have recently activated Tikona internet as our home network but the speed is extremely slow for almost most of the day,...
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                  With reference to my complaint no in Tikona 1-[protected], 1-[protected], 1-[protected] & 1-[protected], I have registered complaint...
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