Tikona Digital Networks
Tikona Digital Networks
Customer satisfaction rating: 70%
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5533
COMPLAINTS
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Tikona Digital Networks Customer Care

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Address
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West)
Mumbai
Mumbai City District
Maharashtra
India - 400078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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199
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299

Phone:
Phone:
+91 22 6174 9700  [Technical Queries]
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+91 22 4062 9629  [Tech Support]
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+91 22 6119 1700  [Non Technical Queries]
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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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70%
Complaints
5533
Pending
973
Resolved
3526
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Tikona Digital Networks Complaints & Reviews

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Tikona Sent me bill and inactive connect I paid bill and inform to customer care and took 3 days + counting to check why the...
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I renewed my pack of 15 mbps speed and O am not even getting 2 mbps speed. I want this issue resolved asap.
Slow internet speed
Slow internet speed
Apr 16, 2021

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    I bought connection as on 21st Jan., 2021. My Registred no with tikona is [protected]. after connection set up there is too...
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    Please help me in getting my money back and terminate their services. I recently paid for one year, however don't want their service now. I paid for 40mbps and I get less than 5 mbps.

    Subscriber id - [protected]
    Mar 29, 2021

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    Tikona Digital Networks customer support has been notified about the posted complaint.
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      We have taken Wifi or Broadband Internet Service from Tikona Infinet Limited. since last week (12 March'21)the internet is...
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      I have already cleared alll my dues and asked the company fir cancellation of the subscription in the month of February, precisely...
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      I am requesting you to kindly help me with the legal procedure on this one.

      As I have already made the payment...
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      My Customer ID [protected] Prafulla D Bhise for TOKONA BROADBAND ( Tikona Infinet Pvt Ltd }
      I want to terminate your...
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      Since day 1 to till today, I faced speed related issues, I requested customer care on phone, mobile, engineer visit however...
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      I have closed my broadband connection of tikona with id [protected] in December 2020 due to shifting to remote location permanently,...
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      I had a internet service plan of 3 month validity that going to be expired around 10 October. After two-three days later,...
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      I took the connection back in 2019. After the first year of excellent service, every month, I would lose 7-10 days in waiting...
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      I have taken service of tikona in name of my wife . I have taken plan for 6months by paying full amount in advance .
      Since...
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      Hi,

      Inspite of several requested nobody has responded to our concern and the service I get is Horrible and...
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      Hello All, help me to file a complaint against Tikona Broadband. I'm using their services for almost a year and since then I'm not receiving the expected bandwidth that was promised to me at the time of subscription. Most of the time, I cannot do my official work due to this issue and this caused me inconvenience. I've sent them more than fifty mails, called them 100+ times but it didn't turn out positive. Now, finally they sent me a mail saying there are some technical issues in this region and therefore they cannot provide me expected services. If this was the reason then how could they take this long period? I received threatening calls from Tikona collection team even after I paid the full amount. I want a valid compensation for my work loss and mental harassment due to this worse internet connectivity. Please guide me to proceed with this complaint.
      Feb 11, 2021

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      Tikona Digital Networks customer support has been notified about the posted complaint.
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        Through this email I want to complain about the unprofessional act by Tikona to disturb our mental peace by threatening us...
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        Hello, i have been using a tikona connection in meerut with user id- [protected] for the last 1.5yr.
        i have already paid for full year 4 months back but due to personal reasons i have to shift to my home where there is no connection of tikona . i have called them multiple times regarding cancelling my subscription and giving me the refund for the remaining months but they keep deflecting me telling me that i must use the connection for the whole year even if i dont live at that place. i dont know anyone here so cant transfer the connection . all things has been explained numerous times by me but they keep denying me the refund . it has been 25 days since i used the connection . i dont know who to call or complaint is anyone is reading this please help me .
        Jan 31, 2021

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          [Resolved]

          I was using Tikona services. I paid for 12 month. after 1 months they were not able to provide the services and hence they removed the connection and told me that I would receive the refund of money of 11 months. Its been 3 months they have not provided me the refund.
          Aug 5, 2021
          Complaint marked as Resolved 
          Jan 25, 2021

          Complaint Status

          Tikona Digital Networks customer support has been notified about the posted complaint.
          Dear Subscriber,

          Greetings from Tikona.

          We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

          Regards,
          Tikona Care.
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            We are facing day by day a lots of problem about tikona internet .

            please proper work on that as possible as, otherwise i will remove that .

            satawadi, hadapsar, 411028, pune
            Jan 25, 2021

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            Tikona Digital Networks customer support has been notified about the posted complaint.
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              We got a call from Nikita Kalra saying that she is an advocate from Delhi high court and charging us on the behalf of the...
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