Tikona Digital Networks Complaints & Reviews

No internet after 9:30pm and frequent disconnection in day time no resolution even after making many attempts about this very pathetic and unprofessional service by tikona.

Service I'd [protected]

I have been using tikona internet service from last 1 year and most of the times internet never connects in first attempt and whenever I call customer care they never provide the clear resolution

REMINDER

User ID: uday36

Im ' umakant narayan masurkar, staying in shri complex, bld-01-503, opp. Mahavir nagar, manpada road, dombivali east.

Mob. [protected],

pls disconnect my tikona connection as my one year is over,
its ur mistake without fee continued.
And harassing customer. Im not informe u to continued.
Next without payment how ur continued, I think ur serving free to all, all other service
Discontinued as soon as end of fee. UR great.
So many call receiving by me regarding continueing, I think due to this behaviour,
No one want to continue TIKONA net.
1. So many complaint about ur service, ur not attending complaint at least twodays.
2. speed is not proper.
3. fees is high,

i already told several time. But ur one of the tikona man talking with me rudely on this no.( [protected])

again i receive this type of phone i will complaint in police.

U . N . Masurkar
[protected]

uday

User ID: uday36

Im ' umakant narayan masurkar, staying in shri complex, bld-01-503, opp. Mahavir nagar, manpada road, dombivali east.

Mob. [protected],

pls disconnect my tikona connection as my one year is over,
its ur mistake without fee continued.
And harassing customer. Im not informe u to continued.
Next without payment how ur continued, I think ur serving free to all, all other service
Discontinued as soon as end of fee. UR great.
So many call receiving by me regarding continueing, I think due to this behaviour,
No one want to continue TIKONA net.
1. So many complaint about ur service, ur not attending complaint at least twodays.
2. speed is not proper.
3. fees is high,

i already told several time. But ur one of the tikona man talking with me rudely on this no.( [protected])

again i receive this type of phone i will complaint in police.

U . N . Masurkar
[protected]

Reference to ID [protected] no installation done at place.
More than 7 days passed. No communication from their side.
No "Customer care" nothing.
Fed up of the service.

Initiate refund of the payment.

Im ' umakant narayan masurkar, staying in shri complex, bld-01-503, opp. Mahavir nagar, manpada road, dombivali east.

Mob. [protected],

pls disconnect my tikona connection as my one year is over,
its ur mistake without fee continued.
And harassing customer

i already told several time. But ur one of the tikona man talking with me rudely on this no. With me.( [protected])

again i receive this type of phone i will complaint in police.

U . N . Masurkar
[protected]

Due to re- location (In same city, different area) I had to close Tikona broadband connection. They don't have the service at my new location. Before shifting, I had submitted all the equipments to the service engineer and launched a request for re- fund. Till this day, I'm communicating via email and their customer service representative but not a single time any one had given clear picture about refunding the balance amount.

1) Every time I sent mail I receive a text sms from there server that- "Dear Tikona customer, we are unable to reach you. We will call you later on your registered or alternate mobile number. Tikona" here with a phone number [protected]
The phone number here is a person who claim that he had resigned from tikona long ago. What's going on here ??? How can I received a sms in this case?

2) Another one, I had sent emails
Apr 24, 2022, 21:30
May 9, 2022, 18:46
Jun 12, 2022, 21:55
with attached pdf files stating the entire scenario from- stop service request to demanding refund. Every time I sent email I receive following mail from them-
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below-

Dear Customer,
With reference to your mail. We have already taken your request & the same is registered against your User Id
Soon we will try to contact you through call or by mail to share update on your request.
Manage your Tikona account at your fingertips in the most convenient way! Download My Tikona App

3) Next- some how I succeeded to reach the tikona customer care representative today and surprisingly she asked me to see is there someone in at old location whom you can transfer my account then only we can refund you the balance amount !!!

What is this? Are you asking your customer to do marketing jobs now? Terrific!!

I want my balance amount refund to me immediately now. It's not my problem that you don't have service at my new location or to transfer my account to another party for demanding my refund.

I am facing "No Internet access" issue from last 7 days. I have lodged complaint from mobile app by creating a ticket for 4-5 times but no proper solution has been provided to me. They have sent personnel to visit the location. He tried to connect but once he left from my place the connection gets disconnected. He reported to me that someone has stolen my device which was mounted on my terrace. So he connected my connection from another device which was mounted on my same terrace but that is belongs to someone else. I don't know why they are not providing proper service. I am having doubt on their sustainability now because after so many complaints they are not looking into the matter. I have sent a mail also regarding this issue but I have not received any response from the company.

Company not refunding my 45 days payment, however they declared out of service area to my home. Matter pending ain't Feb-22 and followed up many times.

I have registered a complaint with tikona regarding "no internet access" issue. Today as of 2nd June is the 3day after complaint has been registered. But still no personal has come forward to address this issue. Also this is 3rd or 4th time in last 30 days that there has been a network disruption in service.

Is there no legal obligation to provide unhindered network access to customers in this time of #Digital_INDIA. And even if there is any unforseen issue, have the courtesy to provide speedy resolution.

Problem in 15 to 16 days the network connection is not working till date so I request you to clear that as soon as possible thank you

After paying all the changes and giving account closure request in advance, account was active for long time and internet service provider asking me to pay the changes for the same. There were many issues and after reporting the same service provider did not resolve the issue. Provider calling me multiple time and giving threat . They are also sending mail and saying will come to my premises and take action. Please help me to take some action on the company.

I have taken a connection of 6 months plan from Tikona broadband service.

Since the first day it has started giving problems, the wifi is not working, always red light blinks on the router.

I called my local service provider many times but they are not answering to the calls. No one is there to listen the issue, wifi is not working since first day.

I have tried every way to reach out to any customer service, but no one is responding

I have paid advance for the broadband internet connection but it got delayed. I have asked them to repay the advance. They never replied and refund the money.

I have paid 4000 extra to close my tikona account. As there is no update, need to refund asap.

Dear Sir,

Due to very very poor connection and poor service of tikona broadband i have stoped using internet from 07 Jan 2022 and had requested to customer care several times to disconnect the service due to their negligence it was not disconnected by them and now they are asking me to pay Rs.935. sending legal notice and harassing several times on call with fake advocate.
I have taken 5 months internet service (jan...

Hello,

my id--[protected]

on june 11 2021, i had applied to upgrade my plan from 30 mbps to 60mbps. for that i had paid 1000 charges.i had all documents regarding that, but till 13th june my plan is not upgraded.
so on 13th june i mailed reagrding that, then the customer care says it takes 4-72 hours to reflect in the system, so i says its ok.
further they ask me for my bank statement for transaction details, so i provide them that,
after 2-3 days they say we didnt received your money, sometime its take time to reflect, due to server issue from our side, so on 20 june 2021, they ask me to pay 1000 once again to upgrade my plan, at that time i ask them about my old paid 1000rs, they says that it will get refund soon,
so on 20 june 2021 again i paid 1000rs to upgrade my plan,
after that they upgrade my plan., later on i mail them, call them regarding my refund payment, everytime they says that, we didnt recived any payment from you, it didnt reflect in our system,
this goes till december, so in december 30 i decide to disconnect my internet, so i mailed them to disconnect my internet, they disconnect my after 2-3 months and asking me to pay due amount.deduct my due bill from my refund amount, and then remaining amount i will pay, but they didnt give me my refund, so why should i pay my due amount, now they are calling me continously and harassing me by pretending to be lawyer .

i had all payment proofs, i had already submitte it to them.

I am not getting internet connection from last six days, i tried to connect with customer service thru calls, mails, but haven't got any response from there.. getting mental harrasment now due to this cheap service.

They have themselves stopped my rental . Asking me to go for a plan change . These frauds are asking for money . Userid [protected]

My plan rs499 primeul at 40 mbps . Was stopped by tikona . User id [protected].
Now they are charging for perday rates are insane .