Tikona Digital Networks Complaints & Reviews

Address: Mumbai City, Maharashtra, 560032

Website: www.tikona.in

Hi,
I raised 2 IVR requests (1-[protected] & 1-[protected]) and 9 emails since 5th Sept, 2016. To stop my tikona connection. which I taken on 19th June, 2016. I advance paid for 3 months. I used 5-6 GB data in my last month (Sept) because of technical issue which tikona didn't resolved. Despite of it they generated bill of 585.25 on 17th Sept, 2016. which got modified to 1662.75 on 10th Oct, 2016 when I didn't paid. I don't get the logic behind it.
Customer care are pathetic, they don't even take my request of disconnection previously. Now they are forcing me to pay bill which I didn't even use it. And forcing me to continue with tikona.
When I was facing technical problem they didn't respond me. Now they are calling me repeatedly and harassing me.
They keep saying because bill is generated so you have to pay the bill which I didn't use. I didn't even use last 15 days of my already paid month (Sept 2016). So you have to refund me my 15 days of rental, which I already paid you in advance.
Till date I am getting calls & emails regarding paying the bill. They are say till you pay your bill we didn't disconnect your tikona connection. Why I have to pay a bill which I didn't use.

Tikona connection Details:
Service Account - BAN –[protected]
Service ID – [protected]

Thanks
Sachin

Mar 15, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Tiwari,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care

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Address: Vadodara, Gujarat, 390023

User id : [protected]
Name : Mayur Patel

I have already discontinue tikona services from sept 2016, yet i received msg of overdue amt 552, after that received call from delhi court forcing me to pay 900/- urjently within 15 min otherwise all my cards like PAN cards etc. Will be blocked.

I urged to customer care, none of them were helpful for the information, one of the executive says you were not need to pay any amount.

Tikona really a fraud comany, working to loot people, very bad customer service.

Recommendes not to take service from Tikona

Mar 15, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Patel,

Greetings from Tikona.

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 400078

Website: www.tikona.in

My user ID is [protected], I took the Internet connection on 6/11/2016, and my headache started.
Tikona is the worst service provider in mumbai. I am taking hathway service which is costly but have good network connection.
The Internet connection was there only for few hours. Then, for next one week I had to see same error, "UNIDENTIFIED NETWORK".

The engineer came on 13/11/2016 and it was resolved by shifting the machine of terrace. It was working fine. But, after some days it started showing same error.
I called customer care many times (I do not have logs) but in vain.
Finally, I got frustrated in January, when I didn't find connection for two weeks after 10/01/2017
They called me and said you will get your connection in couple of days and I do not need to involve. I told them that I will discontinue the service if you didn't resolve it as you said. They agreed.
Finally, I am happy that I discontinued it after one month of no connection.

Mar 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Feb 10, 2017

Updated by balwant tiwari Also, when I visited today to bhandup office, I came to know that it was my mistake due to which the problem was not got resolved.
GREAT!!

Feb 10, 2017

Updated by balwant tiwari It is always convenient to put your mistakes on others. It seems tikona did not have skilled engineers to solve the problem.
I request higher management to kindly look into my data usage logs and analyse why I was not able to use 3 months service properly and improve your system

Verified Support

Feb 11, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Tiwari,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care

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Address: 600032

Website: tikona

Really worst service, they took money for three month at a time 2700 and gave worst connection, the connection is really slow.so i stopped the plan after three months as i paid at a time i have to bear this for 3 months.after that i called cus care to stop the plan they tried to convince me a lot still i asked them to stop the plan.and after I stopped the plan also they are keep on sending sms to pay bills. pissed off. please don't take this worst tikona service and please let me know how can I stop getting sms.

Mar 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Sahu,

Greetings from Tikona.

Currently no dues are pending for your account.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 400067

Website: www.tikona.in

Tikona's internet was fluctuating very bad which is why i wanted to disconnect the service. I called up their custom care. They were just not ready to disconnect. It seems they are trained to not to take disconnect request. For half an hour I had to convince him which should had been a 2 minutes job.

Guess what after sometime, I'm asked to pay a bill for the service that I have not even used. I already asked them to disconnect and I was using a different ISP.

So many calls and sms of follow ups they did for a service that I haven't even used it, it was such harassment. We called customer care they said it will stop. It never did.

After that I get an email that they will sue me and sure enough after few days some guy claimed to be advocate says I have to pay. The connection was in my mom's name and she was the one who received call from the advocate, she got scared. Just so to make her relax and get out of all this fuss, I paid. Before paying I had a chat with Advocate and he said he would revert back the money within 2-3 days since I have not used the service.

Well, a company who takes money like this (in a fraud way) would revert back the cash. How could I believe in that? I ask myself.

May 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Maniar,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Feb 10, 2017

Updated by Priyank Maniar May be you don't understand or may be you don't want to. I don't know.

The last payment that I made was for the package that I did not use. I just made it because I didn't had time to deal with it back then. Check the usage and get back to me. They payment that I made did it even have 1 mb o[censored]sage? Can you prove it? I sent the disconnect request 3 or 4 months prior I mad the payment then your lawyer / recovery agent started harassing which is why I made payment even though we didn't use the internet at all. I want the refund for the amount that forcefully you collected from me.

Aug 29, 2017

Updated by Priyank Maniar Wow! You don't bother to respond and you have marked it as resolved.

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Address: Lucknow, Uttar Pradesh, 226022

Sir my user id-[protected] I have face a problem of wifi disconnectivity since 3 days. I also complaint in customer care but no body take my completely seriously and I also call many times in customer care number but they not attending my call. I request to you that to solve my problem as soon as possible otherwise I have no option to disconnect the tikona.

Mar 20, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Puri,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Feb 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Puri,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Pune, Maharashtra, 411013

Website: www.tikona.in

Hi (Cid-[protected]) have asked to shift service of tikona to my new home within pune on 24th july'16 but till date they have not shifted till date : (. So after a month i have asked customer care to deactivate the account but it was all in vein. After tons of reminders no action was taken to deactivate the account and full and final settlement.

Yesterday i got call from lady name chavan threatening to pay the amount of rs.2000 other wise they will file a complain. The service which i have not even used after july 2016.

Not sure what is my mistake and kind of service they provide.

Will never recommend to anyone.

Will update this fraud of tikona on social media, so that people could avoid inconvenience and fraud they do.

Thanks, great work guy!!!

May 23, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Saurabh,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care

Feb 14, 2017

Updated by Ashish1845 Dear Mr. Tikona,

Greetings from ME.

Need Clarification on below Points

1. If customer have asked to shift the Tikona ([protected]) from my old place to new one why haven't this was completed till in 4 months, as request was made on 24th July 2016. And after 4 month we have asked for disconnection as there was no response from your side on shifting and there was no option left, Please explain ?

2. And if there is request of shifting Tikona in July 2016 (Bill for July month was already paid), why you have charged after July 2016 the service which was not even used a single bytes?

3.Why you have worst customer service i have come across till date, No client value no respect no ethics ?

Awaiting for your response!!!

Thanks

Feb 27, 2017

Updated by Ashish1845 Didn't got any response ?

Verified Support

Apr 22, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Saurabh,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 710.58 will be delivered at your premises within 15 to 20 working days through cheque.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra, 401303

Website: www.tikona.in

Tikona id:[protected]
BAN NO:[protected]
This is utterly disgusting from tikona. I had been using your services for more than a year and had even referred my friend to join your service. But last year the services were very bad and even after complaing about services several times you could not solve the network issues. I requested for disconnection and termination of account in April 2016 before new plan was to start.Even after making several calls to disconnect the service and requesting you to collect the modem you didn't do the needful. You charged me for the month of may and june and additional fines when i didnt use your internet and already requested for disconnection. Now after 8 months you are sending notice and harrasing me by advocate that you will file a legal suit against me to pay bills for which i have not used your internet. This is really pathetic from your side and harassing us students during exam time. Will write to pmo about this issue. Solve the issue or i will have take the matter further.

May 11, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sequeira,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Feb 10, 2017

Updated by Alister sequeira I have submitted your modem, wire and all other devices. Refund my security deposit amount. Send me a mail of my usage details for the month of May and June for which you are claiming the amount. I have not used the internet during this period after informing your customer care executive for disconnection.

Verified Support

Feb 10, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sequeira,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.1, 922.82/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Feb 10, 2017

Updated by Alister sequeira Send me a mail and write here that you have received the modem. I want a refund of my security deposit . Why 2 amounts, your advocate notice says 1823 and you are saying 1922. Why should i pay when i had already requested for disconnection. Send me the usage details for that period.

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Address: New Delhi, Delhi, 122002

Website: www.tikona.in

The access was always limited. We had requested to disconnect the service and made a payment in advance so that they can initiate the process but instead they kept telling that they would provide us with a better service, still the service was pathetic. Finally we decided to discontinue with the service and asked them to disconnect it. Even after requesting times and again they did not disconnect the service and kept calling us every month for the bill payment. I paid in advance so that they can disconnect it but they kept sending bills to me. Now they are giving me call that they have filled case against us that we have not made the payment. They are disturbing and harassing me to pay the amount or else they would file a case against me. I had no option but to pay the amount. They make money illegally. People beg them to discontinue the connection but they keep sending them bills and threaten them saying that pay the bills or get ready to face us in the court.

Mar 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Feb 10, 2017

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern. Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Feb 11, 2017

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

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Address: Gurgaon, Haryana, 122017

Website: www.tikona.in

I payed in advance and asked to discontinue the connection. They have not discontinued and continued my connection till now. Now they are asking for payment..

Chor company

Worst internet connection

Worst customer service desk

Worst service provider

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Address: New Delhi, Delhi, 110035

Website: www.tikona.com

My connection got installed on 1st feb.
Installation was done properly but i didn't got any internet connectivity. I have called customer care for about 10 times but they keep ignoring me by saying that problem will be resolved in next 24-48 hours.
It has been 8 days and i haven't got my money back. (1700= 1200 (Internet plan)+ 500 (Installation fee).

Apr 1, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Avana,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Feb 10, 2017

Updated by niks avana The Tikona guy that sold me the plan said it was an unlimited plan, moreover on the brochure the plan was said to be unlimited without any fup, the senior technical person that visited us told us tikona sells no unlimited plan whatsoever and the sales guy probably lied to us.
This is a case of spamming & misguided information, if i don't get my money back in back in 7 days, I will proceed to take legal action.

Feb 12, 2017

Updated by niks avana Still No reply,
No one has called.

Feb 13, 2017

Updated by niks avana After several calls from tikona they won't agree that they can't provide services at my home and now refuse to refund money stating only after an enginner confis the same only in that case they will refund money which they have done twice already but still no further action. Their service person on call keeps saying someone from billing will call you and confirm but thay hasn't happened till now, if they don't take any action we will be forced to file an FIR.

Verified Support

Mar 01, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Avana,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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N

niks avana

from Delhi, Delhi

Feb 10, 2017

The Tikona guy that sold me the plan said it was an unlimited plan, moreover on the brochure the plan was said to be unlimited without any fup, the senior technical person that visited us told us tikona sells no unlimited plan whatsoever and the sales guy probably lied to us.
This is a case of spamming & misguided information, if i don't get my money back in back in 7 days, I will proceed to take legal action.

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Address: New Delhi, Delhi, 110024

I have requested for disconnection of my tikona connection [protected] on January 25, 2017. Since then I have been receiving numerous calls from your customer service executives, trying to sell me different plans and options to continue on Tikona. I have always replied that I do not want to continue and want the connection to be disconnected immediately.

I have also told your executives that I am living on rent and will be vacating the premise after February 20, 2017 and requested them to get the outdoor device installed collected before February 20, 2017. After February 20, 2017, I will not be liable (legal or otherwise) for any loss or damage of device.

However till now the connection is not disconnected and the device is still not collected from my premise.

You are once again requested to kindly get the connection disconnected and device collected at the earliest.

Regards,
Prashant

Mar 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Shriwastava,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Mumbai City, Maharashtra, 400078

Website: www.tikona.in

User ID - [protected]

As per conversation with Mr. Ravi (Head of Department as per him) I have to pay 1500 without any using internet services, as per him they are charging termination penalty. i have heard first time there is also termination penalty (lol). because i have not sent email to submit tikona modem.

I don't know tikona is fool or what, how i would know after sending 10 email to deactivate my account and then i have to send email for submit modem also.

Once you guys deactivate my account you should come and collect your modem and all. don't blame on customer your cheater.

As per Ravi blunt behavior he will sent me legal notice and all. see thats kind of customer support people you have hired. his word like "tujhe bill bharna hi padega nahi legal notice bhejunga"

Please Help...

Jan 15, 2018

Complaint marked as Resolved

Hi, UserID: 1117568010 The Company Tikona giving me call every time from delhi saying they are filling legal complain and harassing me without any reason. After writing on consumer complaints they called and said they will come and collect the device but no one is came my home to collect the device instead of that they are charging penalty 1500 Rs. without any fault of me. I have not seen any company like Tikona they are worse making harass every time by giving call. so far i have paid hard earn money Rs. 1500 once again for settlement as per conversation with Ms Kajal(Mobile no: 8826693291) (Advocate Delhi) on 13 Jan 2018 payment ID is 1-5042352775 and Transaction ID: 1117568010TPC130118170038 After making payment Kajal said she will Provide NOC within 15 Min but still following with her but didnt get any NOC Please now don't give me any call and forgive me to subscribe Tikona Service.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated

Amount Payable : 1, 499.97/-( including CPE charges )

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after sending several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

May 11, 2017

Updated by shubham7412 I have received call from Tikona After Complaint in Consumer and they have said they will send person to collect moden and they have booked appointment as well but no one has came to collect the Modem. and Tikona customer said they will off the penalty also.

information above mention totally wrong, all mistakes done from tikona so why should customer pay the penality.

Kindly Help to resolve this matter.

Thanks
Shubham Singh
[protected]

May 11, 2017

Updated by shubham7412 The Ticket has not been resolved Please help.

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Address: Thane, Maharashtra, 421301

After registering complaint on Consumer Complaints Tikona Digital Network have disconnected my Internet Service and as per their instruction I have returned all the devices to the Tikona Executive on 4th February 2017 which is provided by Tikona during installation. But I have not received the refund yet. I have paid advance rental for 6 months i.e Rs.6203/-. I have used the Internet connection for 20 days only.

May 15, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Verified Support

Feb 11, 2017

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern. Kindly share your details with us for further assistance.

Regards,
Tikona Care

Verified Support

Feb 13, 2017

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care

Feb 17, 2017

Updated by kamlesh9987 I have already provided all the details to tikona customer care and they have all the details of me, still they are saying provide us your details such as registered Mobile No. and Service Id.

Regards,
Kamlesh Jaiswal

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Address: Ahmedabad, Gujarat, 382350

Website: www.tikona.in

I have joined it as Customer engineer on 24th October 2016. Then they have provided training for 5 days from 24th October - 28th October 2016.

They have given internship letter that shows duration of internship from 24 Oct-24 November for that they will pay 10, 000.

Once internship completed they will pay 18000/per month.

Then from 3rd November have started working as stated by them on field.
Worked so hard also spent my money for their job. But One month completed and they have not paid the money of internship of 10000.

When we have asked for salary they have said that it will take time to give salary. I have think It's ok they will pay me. But they are cheaters they have taken so hard work from me for 51 days but not paid a single rupees for that.

Then I have mailed and called their HR of tikona but all went in vain they are not replying now.

So what to do to get my hard earning salary from this no. 1 cheater company.

Mar 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Tikona Digital Networks Customer Care's response Hi,

Kindly note that this Forum is purely to resolve customer concern and query, your mentioned issue will be best handled by your ex-manager or immediate supervisor.

There is no way that it can be addressed on this forum. Request you to divert your issue to the right channel.

Regards,
Tikona Care

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Address: 560029

Website: www.tikona.in

User Id - [protected]

Took subscription on 18/03/2016 and paid 3000/-

First e-mail I got in 2nd month and that date is on - 19/05/16

I got one shocking email that 3234.37 is due on 22nd May 2016., it doesn't make any sense that you have already paid 3000 and after that, you are getting emails stating you have to pay again.

Details of your Tikona WI-Bro Service Account are - BAN –[protected].

Again on 27/05/16 another mail due payment for - 3234.37

3rd e-mail I got on 08/06/16 bill is overdue for - 2375.62

04th email I got on 16/06/16 bill is overdue - 2375.62

22/06/16 suspension alert I got it means services disconnected forcibly it should be completely disconnected.

on 10/08/16 I am getting email that bill over due 4371.67 as I already called and informed them in the month of may & June that I have paid 3000 and i am not getting services more than 3 weeks I did follow up but no resolution given. so i asked them to disconnect and give my money back after that they stopped responding and that technician had the password and he is not at all picking my call. I got cheated with tikona service provider and now these guys are harassing me to pay 4972/- or they will file legal against me with no reason its open cheating. My request you to please ban this Tikona services these guys are blackmailers.

These guys are telling me I have used data I strongly disagree.

I want my money back as I have not used their poor services
They have given my details to some other customer might be that technician used that data and every month I am getting emails to pay.

I am not cheaters like these guys it is my hard earned money.

I am filing legal against these cheaters.

May 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Ali,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards
Tikona Care.

Feb 13, 2017

Updated by Kyc Invest This is to clarify you that first of all i have not taken any devices from you guys.

Further, i have not used even-even 2 months of your services and it is pre paid i have paid 3000 you guys are forgetting its my duty to remind you again and again.

Stop harassing me by sending messages or call. Very shameful act from tickona i never expected that. I lost my hard earned money If you guys really customer centric at least refund my money. Don't expect anything from me.

All agents are very rude on calls and earlier whenever i called they disconnected the call, i paid my money that's why i got such a bad experience.

Feb 17, 2017

Updated by Kyc Invest Again I am getting messages why? you people don't understand English it seems.

We have received your request to reset passwordPlease visit - HTTP;//selfcare.tikona.in Reset password to set your password Happy surfing.

What is this -Whatever comes in your mind you will do ha ???? If you want you start the service if you want you to send the bill, if you want you terminate the services, Please stop playing with customers

Further, i have not used even-even 2 months of your services and it is pre paid i have paid 3000 you guys are forgetting its my duty to remind you again and again.

I paid my money that's why i got such a bad experience. Thank you so much for such bad customer experience, Stop sending messages and do not call and disturb me.

Feb 22, 2017

Updated by Kyc Invest Again I am getting threatening messages, Please stop harassing.

Further, I have not used even-even 2 months of your services and it is prepaid I have paid 3000 you guys are forgetting it's my duty to remind you again and again.

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Address: Indore, Madhya Pradesh, 452001

Website: tikona

Hi,
very unfortunate incident for tikona and me both, i was using tikona for long time no issues with service, everything going fine for 2 years, then one day im not able to connect or system logs me out due to known technical issue - my modem connects to multiple access points and service is not stable - open support ticket with customer care still issue is not resolved, requested termination of service, still tikona keep on sending bill, reminded them to stop

Now someone from delhi court asking for money

Tikona Service ID No [protected]
Billing Account Number:[protected]

can someone guide further

thanks
AST

Mar 21, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Thakur,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Verified Support

Feb 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Thakur,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.881/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: Junagadh, Gujarat, 394210

My user Id was [protected]
I was Tikona user since years. Then changed my address.
Got very poor connection & no complain resolution. Requested representatives to disconnect my plan. A call came and gave me 5 days free, i used the service and now Tikona is asking me to pay for that 5 days usage. And if not paid telling me to ruin my CIBIL score. I was not liable to pay as it was free five days. I wasn't expecting this behaviour from Tikona to its customer. Disgusting.

Mar 13, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Feb 08, 2017

Updated by Singhsudhir46 Please check whether i was given 5 day usage free by one o[censored]r executives or not... between 19-8-16 to 24-8-16. I[censored] got the recording then listen it properly and also send a copy to me, as a proof that ur executive didnt gave me 5 days usage as free. And if she didnt gave me those free 5 days i would pay u.

Verified Support

Feb 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Singh,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.1, 442.88/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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S

Singhsudhir46

from Surat, Gujarat

Feb 7, 2017

The mial sent from myself to Tikona

Hello Sir, I havewritten this mail in regards to the payment of my Login Id [protected]. Butbefore going to the payment part, I would like you to go through the details
I had shifted my Plan from one address to another i.e. MyOfficeAfter Shift, I was having problems with your service i.e.Most of the times I was unable to connect to internet.
I registered many complains, but the solution provided wasnot permanent.
They (Your Technical Team) Suggested me to relocate myReceiver (the device which receives signals from air) from my terrace to the terrace of a thirdparty which was around 30-50 meters away from my terrace. You can also confirm this by asking the Area Head.

Due to some problem once the Receiver was misplaced and Ifaced much difficulty. When I called your customer support, the company wastaking no responsibility what so ever, they advised me to do FIR and submit thecopy, but I wasn’t provided any bills of that Receiver so I wasn’t capable ofcomplaining any FIR.
After some days while searching we got the Receiver and theninstalled it again and due to some issues, same problem of internet started. SoI was very disappointed by your service and decided not to renew my plan again
Your Company representatives called me often and I refusedtheir proposal of renewing the service
On date[protected] I called the customer care and cancelledrenewal of my service. After 3 days I got confirmation message from your side.
On[protected] one of your representatives called me and asked“sir, why are you not using our service for some days”, I said because I havedisconnected my service and explained her whole scenario. Later she requestedme to use the service for 5 days and that too for free as I wasusing Tikona’s service for past some years.I told her I won’t use the service for these days, and shewas requesting so badly so I told her that I would try the service for 5 days.
After that, I used the service from date[protected] to[protected] and now Tikona is giving me a bill of 1042.88for using the internet for 5 days free usage.
I am so disappointed by this behavior of the company, andalso they are calling me twice or thrice for a day. And warning me to pay thebill else they will send people at my home to collect money or legal actionwill be taken.
I would have paid the bill if I would have used the servicewithout any such offer but I Won’t payany amount to the service I m not liable to pay.
So being a past customer of the company I would like torequest the company to have a look on all the issues and details provided aboveand take necessary action on the people who called me and gave me this offer. And would like to request you to stop calling me everyday and harassing me."

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Website: www.tikona.in

Hi,

On 25th Jan 2017, I raised a request (1-[protected]) to update my from next bill cycle i.e., from 26th Jan 2017. They changed my plan but after that also they are charging me based on old plan i.e., Rs. 1207.50. As per my updated plan, my billing amount should be Rs. 632.50. When I called him they are saying to pay me a bill of Rs. 707.50 and saying that rest amount will be adjusted in next billing cycle.

When I asked them to provide me the updated bill then they are saying that we cannot provide now (Request Id: 1-[protected]). It will be available by next month only.

Please take appropriate legal action against them.

Thanks,
Nitesh Agarwal
+91-[protected]

Mar 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Agarwal,

Greetings from Tikona,

As per the telephonic conversation, your billing related query has been addressed.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

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Address: 400610

Unfortunately, I was a customer of Tikona,
Customer ID :- [protected].

I had terminate of the my internet Connection 2 months ago by verbal & writing ( reference mail dated 10 December 2016 to [protected]@tikona.in )

I did many follow ups with Tikona customer care but I haven't received satisfactory & have mailed for disconnection, but they are not disconnecting it and keep on sending a new bill every months.

Lot of time I called them numerous times and requested to cancel the connection but in vain as they did not pay any heed to my request.
last 2 week's, somebody called from Tikona billing department, said that pay your balance amount otherwise we will come in your home and forced.
It is a fraud company. It should be banned. And please help me.

Regards
Amit Hotkar

May 3, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Kotkar,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Verified Support

Mar 06, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Kotkar,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.916.08/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Tikona Digital Networks Complaints & Reviews

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Tikona Digital Networks reviews & complaints page 100

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Disconnection of Tikona Connection

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Tikona Fraud and Harassment/Unnecessary charging bill harassment

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Not paid my two months salary..

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Tikona Fraud and Harassment/Unnecessary charging bill harassment and threatening call

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Call from delhi court to recover money

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Poor service and rude behaviour

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Charging Wrong Bill

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Tikona Given very very poor service and now threatening me.

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